1. Tell us about yourself.

"Hello, my name is Othmane Hamraoui, and at 28 years old, I have a diverse background, I speak English Frensh and Arabic. For the past two years, I've
had the privilege of serving as a cabin crew member with Ryanair. Prior to that, I worked as an English tutor under the supervision of the EL Nssim
Association. This unique blend of experiences has honed my communication skills and adaptability."
2. Why do you want to become a cabin crew member?
"My time with Ryanair has fostered my passion for delivering exceptional customer service, and the dynamic nature of the job fuels my enthusiasm for
continuing in this role. I find great satisfaction in ensuring the safety and comfort of diverse passengers from various backgrounds."
3. What do you know about Air Atlanta?
"I've researched Air Atlanta and am impressed by its commitment to safety, security, and excellent customer service. The airline's reputation aligns with
my interests, and I'm eager to dedicate myself to such a respected company. I see Air Atlanta as a fantastic platform for professional growth.
4. How do you handle stressful situations or emergencies?
"My experiences in life has sharpened my skill to remain calm and focused under pressure, I follow the company’s protocols framed in an effective
communication with both the crew and passengers, I could ensure an organized response to any emergencies."
5. How would you deal with a difficult passenger?
"Dealing with difficult passengers is inevitable, which is why I believe that customer service workers should treat people as they want to be treated.
Within the framework of professionalism, I actively listen to their concerns, empathize, and work towards finding solutions that ensure a positive and safe
experience for everyone on board."
6. What qualities do you think are important for a cabin crew member to have?
Effective communication, adaptability, empathy, and a strong commitment to safety are essential qualities for a cabin crew member. These characteristics
have been a key to my success at Ryanair, and I believe they align with the interests of your company."
8. How do you ensure passenger safety during a flight?
" "Ensuring passenger safety is my top priority. I am meticulous about following safety procedures, starting from the briefing, conducting pre-flight
checks, and extending to the debriefing. To maintain efficiency, I am a proactive communicator with the crew and passengers, which is crucial for me in
maintaining a secure environment."
9. Describe a situation where you worked in a team.
" "At Ryanair, teamwork was the core of our operations. I recall a situation where we faced unexpected turbulence. Our priority as cabin crew was
ensuring the safety of our passengers. We delegated tasks based on each team member's strengths, securing the cabin and reassuring passengers
through announcements in multiple languages. Simultaneously, we coordinated with the captain to stay updated.
10. What do you think is the role of a cabin crew member in providing excellent customer service?
"The role of a cabin crew member in providing excellent customer service involves creating a welcoming environment, clear communication, anticipation
of passenger needs, proactive assistance, and follow up with the passengers.
11. How do you handle conflicts or disagreements with colleagues?
" Respectful communication is key. My approach involves listening to different perspectives and working collaboratively to find solutions. I understand
the importance of fostering a positive environment, especially in the aviation industry."
12. How do you prioritize tasks and manage your time effectively?
"Effective time management is crucial in the aviation industry. I prioritize tasks by assessing their urgency and importance. During pre-flight preparations,
I create an organized checklist, prioritizing items from the most to the least important, with a primary focus on ensuring that safety protocols are given
top priority."
13. What is your understanding of the responsibilities of a cabin crew member during pre-flight checks?
"Pre-flight checks are a proactive approach to the passenger’s safety. As a cabin crew member, my responsibilities include verifying the emergency
equipment to warrant a safe and smooth flight.
14. How do you adapt to different time zones and irregular working hours?
"Adapting to different time zones and irregular working hours is a skill I've honed during my time with Ryanair. I prioritize a healthy lifestyle and utilize
strategies like adjusting sleep patterns before long-haul flights. Remaining flexible and understanding the importance of self-care helps me stay alert and
focused during irregular working hours."
15. How do you stay updated on safety and security procedures in the aviation industry?
"Staying updated on safety and security procedures is a continuous commitment. I regularly participate in recurrent training provided by the airline,
attend industry conferences, and keep abreast of regulatory changes. Additionally, I actively engage in self-directed learning to stay informed about the
latest developments in aviation safety."
16. What do you think is the most important aspect of providing excellent in-flight service?
"The most important aspect of providing excellent in-flight service is creating a positive and memorable experience for passengers. Attentiveness,
genuine care, and a proactive approach to their needs contribute to an atmosphere where passengers feel valued and well-cared for throughout their
journey."
17. How do you handle cultural differences when interacting with passengers from diverse backgrounds?
"Interacting with passengers from diverse backgrounds requires cultural sensitivity. I approach each interaction with an open mind, respect for cultural
differences, and a willingness to adapt my communication style. This ensures that passengers feel comfortable and understood, contributing to a positive
and inclusive in-flight experience."
18. Why should we hire you as a cabin crew member for Air Atlanta?
"You should hire me as a cabin crew member for Air Atlanta because of my proven track record in providing excellent customer service, my commitment
to safety, and my adaptability in diverse working environments. My diverse background as an English tutor and my experience with Ryanair have
equipped me with valuable skills that align with Air Atlanta's commitment to excellence. I am enthusiastic about contributing to the success of Air Atlanta
and ensuring a positive experience for every passenger."