Deliverable 1
Project Sponsor: Clinic Owner
Business Need (why is it needed)
● Remote access to services for patients and employees to adapt to the changing
environment and maintain patient engagement without requiring in-person visits to
support health services during COVID.
● Operational Efficiency to streamline appointment scheduling, patient management, and
consultation processes, to reduce administrative overhead, minimize scheduling conflicts
and improve overall efficiency in handling patient appointments.
● Increase safety for employees and patients by limiting in-person interactions and
meetings to avoid sickness and disease so that personnel can continue to provide
essential services and be available for patients.
Business Requirements (build) - Telemedicine System
● Web-based Systems - Online platform to connect the clinic with the customers who log
into the platform to have access to join the video calls. Customers shall also have
access to booking functions. The booking functions will show availability for each doctor
in the clinic.
● Cameras - Cameras are to be set up for each desktop in the clinic for those who will be
providing the online services so that the customer can see their doctor.
● Software allows booking according to Clinic schedule.
● Compliance and cyber security measures - Security measures will be implemented to
protect customer information against cyber attacks. Security measures will comply with
the regulations set by the government.
● Technical Support - Employees must be well trained to use the Web-based system so
they are able to smoothly operate the system and answer customer inquiries regarding
technical difficulties. Regular maintenance of the system shall be performed.
Business Value (metrics)
● Reduction in seeing customers by 90%
● Reduction of disease spread risk by 90%
● psychiatrist can continue seeing clients from home even when sick.
● 10% Increase in customer visits
Special Issues or Constraints
● During Covid19, in-person customer visits would be extremely low, but the demand
would be increased.
● Assuming customers’ internet connectivity is stable.
Deliverable 2
Functional requirements
Patient Access Portal
Requirement Id Requirement statement Requirement Sub-system
classification abbreviation
1.1 The system must allow for new Information-Orientated PAP-001
and current patients to either
create and/or manage/update
personal information
1.1.1 The system must provide a Process-Orientated PAP-001
secure system to log in and
manage personal information
and data. A unique username,
strong password, and
multi-factor authenticator will be
required as accounts will have
sensitive information regarding
medical history and personal
information such as contact
info.
1.2 The system must allow patients Information-Orientated PAP-001
to update and/or transfer
medical history and notes from
another medical institution
1.2.1 The system must allow patients Information-Orientated PAP-001
to access, upload, download, or
share medical documents
provided to them
1.3 The system must allow patients Process-Orientated PAP-001
to have the ability to transfer
data to another account or
institution, terminate their
account if they no longer wish
to use it or deactivate their
account for a certain period
Patient Appointment Manager
2.1 Patients must be able to book Process-Orientated PAM-001
appointments based on
available times and/or preferred
psychiatrists.
2.2 Psychiatrists must be able to Process-Orientated PAM-001
update and display availability
for patients to be scheduled for
appointments
2.1.3 Patients and Psychiatrists must Process-Orientated PAM-001
be able to send notices
regarding appointment
confirmations, cancellations, or
rescheduling
Communications & Video Systems
3.1 The system must have Process-Orientated CVS-001
high-level encryption and
security as meetings contain
sensitive and privileged
information regarding patient
data
3.2 The system must be capable of Process-Orientated CVS-001
providing high-quality video and
audio communication
capabilities
Requirement ID Requirement Statement Requirement Classification
1.1 The system must support Mac, Operational
PC, Android, and iOS
platforms, ensuring
compatibility with their
respective browser versions
and applications
1.2 The system must maintain Performance
99.9% uptime to guarantee
reliable access for all users,
especially during high-traffic
times
1.2.1 The system must support 1,000 Performance
simultaneous users during peak
business hours and scale to
500 during off-peak times
1.2.2 Real-time performance Performance
monitoring of the system must
be in place to detect and
address system slowdowns or
outages within 15 minutes
1.3 Users will require 2-factor Security
authentication via either SMS,
Email, or an Authentication App
1.4 Compliance with BC PIPA Security, Cultural/Political
The system must comply with
the BC Personal Information
Protection Act, as well as
GDPR and HIPAA for
international and healthcare
data compliance
1.4.1 The system must be in full Cultural/Political
compliance with WCAG 2.1
Standards Level AA to ensure
accessibility and usability for
individuals and patients with
disabilities
1.5 The system must include a Operational
disaster recovery plan with full
system recovery within 4-6
hours of failure
Deliverable 3
Elicitation approach and Stakeholder Justification
iteration
Interviews ● Clinic Owners Conducting interviews to
● Counsellors collect clinic owners’
● Patients high-level goals, strategic
priorities, vision, and
constraints like cost and
timeline.
Counsellors may have more
hands-on experiences with
the patients and can give
better-detailed feedback on
the daily operations.
Follow-up interviews with
patients to gain additional
feedback on accessibility and
usability.
Questions to ask:
● What are your main
priorities for
implementing a
telemedicine system?
● How do you currently
interact with patients
during in-person
sessions?
● What features or
services would make
telemedicine
convenient for you?
JAD Sessions ● Clinic Owners JAD sessions align business
● IT Teams and technical requirements to
● Patients confirm with other
● Counsellors stakeholders.
● Psychiatrists
JAD sessions are used to
help align the technical
requirements with business
needs as well as technical
limitations and considerations
are addressed.
In this method involves the
decision maker, IT team, and
the parties who will be using
the system to gather
information on the needs.
Surveys ● Staff Staff, including administrative
● Patients workers and nurses both
● Psychiatrists interact with patients and
practitioners. The surveys
can gather a wide range of
feedback.
Surveying patients helps
directly understand service
quality and satisfaction so
that certain changes can be
adjusted using feedback.
Surveys collect psychiatrists’
requirements and
preferences like interface
design, ease of use, and
workflow.
Information that we try to
gather is the satisfaction of
the user interface design,
efficiency, and usefulness.
We will also ask how effective
the web-based system is.
Workshops ● IT Team The workshops help
● Clinic owners encourage discussions of the
● Counselors system changes and
● psychiatrists improvements.
The process includes
promoting discussions
between the IT team, clinic
owners, counselors, and
psychiatrists to ensure all
parties are aligned with the
system objectives, user
experience, and the
requirements to make the
system work.
Group Discussions ● Psychiatrists Group discussions allow
● Counsellors them to address their needs
for patient interaction,
privacy, and regulations.
The group discussions can
help gather all the insights
and opinions of the
counselors.
It is encouraged that
psychiatrists and counselors
have group discussions
because these two parties
have direct contact with
patients and can discuss the
needs and improvements the
systems should have.
Observations ● Staff Observation helps identify
● Psychiatrists workflow challenges for
improvements. The
workshops can help address
operational and HR concerns.
Observe in-person
appointment workflow to
transform them into virtual
steps by taking detailed notes
of the day-to-day operational
processes.
