BA Task
Client Overview: A U.S. based doctor operates a clinic with five locations and 25 doctors, seeking to
implement a telehealth software solution to enhance patient intake, appointment scheduling,
telemedicine services, clinical notes, and other essential processes.
1. Market Research Findings:
Telehealth Market Growth: The global telehealth market is experiencing significant growth, with
projections indicating a rise from USD 142.64 billion in 2023 to USD 791.04 billion by 2032, reflecting
a CAGR (Compound annual growth rate) of 22%.
Key Features in Telehealth Solutions:
• Real-Time Communication: Enables live video consultations between patients and
healthcare providers.
• Remote Patient Monitoring: Facilitates the collection and transmission of patient health
data from remote locations.
• Store-and-Forward Capabilities: Allows the electronic transmission of medical information
for asynchronous review.
Common Pain Points:
• Integration Challenges: Difficulties in seamlessly integrating telehealth platforms with
existing Electronic Health Records (EHR) systems.
• Data Security Concerns: Ensuring patient data privacy and compliance with regulations such
as HIPAA.
(HIPAA stands for the Health Insurance Portability and Accountability Act, which is a US law
that protects the privacy and security of individuals' health information.)
• User Adoption: Resistance from patients and providers in adopting new technologies.
• Issues in diagnoses: Glitches or internet problems can prevent doctors from properly
understanding patients, leading to wrong diagnoses, incorrect prescriptions, and delays in
care.
2. Requirement Specifications:
A. Patient Intake and Registration:
• Online Registration Forms: Patients can complete and submit forms electronically prior to
appointments with secure login credentials.
• Insurance Verification: Automated validation of patient insurance information.
• Document Uploads: Enable patients to upload essential documents such as ID, insurance
cards, and previous medical records securely through the platform.
• Consent Management: Digital capture and storage of patient consents for treatments and
data sharing.
B. Appointment Scheduling and Management:
• Real-Time Availability: Centralized system to manage real-time visibility of doctor
availability.
• Patient Self-Scheduling: Portal access for patients to book, reschedule, or cancel
appointments.
• Integration with External Calendars: Integrate the scheduling system with external calendars
like Google Calendar or Microsoft Outlook for seamless appointment synchronization.
• Automated Reminders: Email and SMS notifications to reduce no-show rates.
C. Telemedicine Functionality:
• Secure Video Consultations: A HIPAA-compliant platform for secure, high-quality video and
audio consultations, ensuring patient confidentiality with robust encryption and data
protection.
• Virtual Waiting Room: Include a virtual waiting room for patients to check in before their
consultation, streamlining the process and reducing delays.
• Integrated Chat and Messaging: Provide secure real-time chat functionality during video
consultations, allowing for text-based communication in addition to audio and video.
• Integration with Remote Monitoring Devices: Integrate remote monitoring devices (e.g.,
glucose meters, heart rate monitors) to collect patient data, enabling providers to monitor
health metrics and make informed decisions during virtual visits.
• E-Prescribing: Enable healthcare providers to send prescriptions electronically to
pharmacies, ensuring accuracy and reducing medication errors.
D. Clinical Notes and Charting:
• Digital Charting Tools: Templates and free-text options for efficient notetaking.
• Real Time Voice and Text Notetaking: To receive real-time notes in text format, with voice
recognition converting speech into text for faster and more accurate documentation.
• EHR Integration: Ensure seamless synchronization with existing Electronic Health Record
(EHR) systems to maintain a single, unified patient record.
• Audit Trails and Version Control: Implement audit trails and version control for clinical data,
enabling providers to track changes and edits to patient records, ensuring traceability.
3. High-Level Solution Design:
A. Patient Intake Process Flow:
1. Patient Accesses Portal: Via web or mobile application.
2. Completes Registration: Fills out personal, medical, and insurance information.
3. Data Verification: System validates entries and stores them in the database.
4. Confirmation: Patient receives confirmation of successful registration.
B. Appointment Scheduling Process Flow:
1. Patient Logs In: Accesses the scheduling interface.
2. Selects Preferences: Chooses doctor, date, and time.
3. System Checks Availability: Real-time verification of slot availability.
4. Booking Confirmation: Appointment is confirmed, and reminders are set.
C. Telemedicine Consultation Process Flow:
1. Appointment Reminder: Patient receives a notification with a consultation link.
2. Session Initiation: At the scheduled time, both parties join the secure video call.
3. Consultation: Doctor conducts the virtual visit, accesses patient records, and updates notes.
4. Post-Consultation: Patient receives a summary, prescriptions, and follow-up instructions.
4. Benefits of Implementing Telehealth Software:
• Enhanced Access to Care: Patients can receive medical attention without geographical
constraints, improving accessibility.
• Improved Patient Engagement: Convenient access to healthcare services increases patient
satisfaction and adherence to treatment plans.
• Operational Efficiency: Automation of administrative tasks reduces staff workload and
minimizes errors.
• Cost Savings: Reduces the need for physical infrastructure and associated overheads.
• Scalability: Easily accommodates practice growth, including additional locations or providers.
• Data-Driven Decision Making: Analytics provide insights into practice performance and
patient demographics, informing strategic planning.
5. Flow charts for all functionality:
5.1 Patient Intake and Registration:
5.2 Appointment Scheduling and Management:
5.3 Telemedicine Functionality:
5.4 Clinical Notes and Charting:
6. Flow charts:
Flow chart Link: Telehealth Software Flow Chart
7. References:
https://www.fortunebusinessinsights.com/industry-reports/telehealth-market-101065
https://www.elationhealth.com/resources/blogs/top-telehealth-software-features
https://www.magazine.medicaltourism.com/article/telehealth-pain-points-that-can-degrade-the-
patient-experience
https://www.clarity-ventures.com/hipaa-ecommerce/telemedicine-software-providers
https://telehealth.hhs.gov/patients/why-use-telehealth
