Installing Evidence Sync
System Requirements
Evidence Sync has been validated on the following Microsoft Windows versions:
Windows 11 Pro, Windows 10 Pro x64
Evidence Sync might operate with other Windows versions, but has not been validated.
Versions of Windows powered by ARM processors are not supported.
Installation
Note: Do NOT connect an Axon or TASER device to your computer at this step.
1. Obtain a copy of the latest version of the Evidence Sync installation file.
If you have an Evidence.com account – sign in to your account and go to the
Help tab and click Download Sync to download the latest version of Evidence
Sync, as described in this article.
If you do not have access to Evidence.com, you can download the Evidence
Sync file by logging in to myAxon, going to the myAxon Evidence Sync page
and scrolling to the Software section near the bottom of the page.
If you can't log in to myAxon, check with your Evidence.com Admin about
access or contact Axon at: support@axon.com and include Evidence Sync in
the subject line.
2. Double-click the Evidence Sync installation file (evidence-sync) and follow the
instructions to select the default language, accept the license agreement, and select
additional tasks.
3. When the installation is complete, you can launch and sign in to Evidence Sync.
Tips when Signing In to Evidence Sync
Axon, the Delta Logo, TASER, the TASER Lightning Bolt Logos, and other capitalized brand names are trademarks of
Axon Enterprise, Inc., some of which are registered in the US and other countries. For more information, visit
www.axon.com/trademarks. All other trademarks are property of their respective owners. All rights reserved. © 2024
Axon Enterprise, Inc.
Installing Evidence Sync
When asked to enter your agency to sign in, use the Evidence.com sub-domain as the
agency name. When you go to Evidence.com for your agency, you can see the
sub-domain in your web browser’s address bar.
Example: If the Evidence.com URL for your agency is:
https://youragencyname.evidence.com, then your sub-domain is youragencyname
Your Evidence Sync User name and Password are the same as your Evidence.com
Username and Password.
If you have forgotten your User name or Password, click the Forgot Password link on
the sign in page. A browser window opens and asks for your email address, what
information you’ve forgotten, and to enter a security code.
Evidence.com sends an email to your address with a temporary password. Use the
temporary password to sign in to Evidence.com, reset your password, and then use
that password to login to Evidence Sync.
Installing Evidence Sync Axon Enterprise, Inc. Page 2 of 2
