Set up the Axon app

Setting up the Axon app on your mobile device can be completed in three steps:

1. Download from the app store

2. Sign in to your agency

3. Set up device security features

Download from app store

iOS users: For detailed instructions on how to download applications on your iOS
device, visit Apple's support website: Download apps and games on your iPhone or
iPad.

Android users: For detailed instructions on how to download applications on your

Android device, visit Google's support website: Get Android apps & digital content from
the Google Play Store.

Sign in to your agency

To sign in to the Axon app, follow the steps below for your device – either iOS or Android.

Note If you experience sign-in issues, you may need to disable Private Relay on your iOS
device. For more information, see iCloud Private Relay & Privacy.

To sign in and begin using the Axon app on your iOS device:

1. Open the Axon app.

2. Enter your passcode or continue with Face ID/Touch ID. If you have not yet set a
passcode, see Download from app store.

3.Delta Logo, TASER, the TASER Lightning Bolt Logos, and other capitalized brand names are trademarks of
Axon, the
Axon Enterprise, Inc., some of which are registered in the US and other countries. For more information, visit
www.axon.com/trademarks. All other trademarks are property of their respective owners. All rights reserved. © 2024
Axon Enterprise, Inc.

Set up the Axon app

 3. Enter your organization's URL and then select Continue.

4. Select Continue on the window to confirm use of the app on your iOS device.

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 5. The first time you sign in to the app, you are asked to provide your organization's URL.
Once you've set this URL, enter your organization email/username and password and
then select Sign In.

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 6. Select Continue to use the app with your credentials.

The app opens to the Home screen where you can access your tasks and evidence.

NOTE Every 7 days, you will be logged out of the app and must enter your username and
password to log back in. During the 7-day period when you are logged in, you must
use your device's security features to open the app.

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Sign in on your Android device

To sign in and begin using the Axon app on your Android device:

1.
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 1. Open the Axon app.

2. Enter your pin or continue with fingerprint/face recognition. If you have not yet set a
pin, see Download from app store.

3. Enter your organization's URL and then select Continue.

4. The first time you sign in to the app, you are asked to provide your organization's URL.
Once you've set this URL, enter your organization email/username and password and
then select Sign In.

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 5. Select Continue to use the app with your credentials.

The app opens to the Home screen where you can access your tasks and evidence.

NOTE Every 7 days, you will be logged out of the app and must enter your username and
password to log back in. During the 7-day period when you are logged in, you must
use your device's security features to open the app.

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Set up your device's security features

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 After you have signed in to your organization's URL using your username and password,
you will remain signed in for 7 days. To open the Axon app during this time, you must enter
your device's passcode.

If you prefer to use biometric security features, you can set up Face ID, Touch ID,
Fingerprint, or Face Recognition depending on your device. Use the links below to access
Apple or Google help documentation for instructions based on your device type.

iOS devices:

Use a passcode with your iPhone, iPad, or iPod touch

Use Face ID on your iPhone or iPad

Use Touch ID on iPhone and iPad

Android devices:

Set a lock screen on an Android device

Sign-in to your applications & websites with passkeys

After you've set up your security feature, to use it to open the Axon app, follow the
configuration steps below for your device – iOS or Android.

Note The Private Space feature in Android 15 is not supported and may interrupt
functionality in Axon apps. Learn more about Private Space Compatibility with Axon
Apps.

Set up security features on iOS devices

If you didn't initially enable Face ID or Touch ID for the Axon app when prompted, you won't
be asked again. To enable it, follow the steps below:

NOTE Depending on your device, these screens may differ slightly.

1. Open the Settings app.

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 2. Select Face ID & Passcode or Touch ID & Passcode.

3. Enter your passcode.

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 4. Select Other Apps.

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 5. Ensure Axon is toggled to allow Face or Touch ID.

You can now use your biometric data to open and use the Axon app.

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Set up security features on Android devices

Biometric settings on Android devices generally apply system-wide, meaning you don't need
to enable fingerprint or face recognition specifically for the Axon app. If you've already
configured these security features, you'll be prompted for your fingerprint or face recognition
when you access the Axon app. If you're not prompted, follow the steps below to verify that
they are set up correctly. For further assistance with set up, refer to Google's help
documentation.

1. On your Android device, go to Settings.

2. Select Security or Biometrics (this may vary by device).

3. Select Fingerprint or Face Recognition to review your biometric settings

4. Confirm that your fingerprint or face recognition is active and properly configured.

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 Last modified - 01 November 2024

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