HRC Bhaban, 46 Kawranbazar C.

A, Dhaka – 1215, Bangladesh

TEL: +88(02)9118161, +88(02)9138361, +88(02)8122046
FAX: +88(02)9134794

Internet Banking User Registration Form

(To sign up for OBL Internet Banking, need to fill up this form
and submit to the nearest OBL Branch) Staff Customer Br. Code
An asterisk (*) denotes a required field.

Customer Information
 Please mention principal account holder name in case of joint account
Salutation: Mr. Mrs. Miss.
First Name*:

Last Name*:

Date Of Birth *: D D M M Y Y Y Y

Current Address:

City: Zip/Postal Code:

Division : Country:

Residential Status: Resident Bangladeshi Non- Resident Bangladeshi Foreign Resident

SEX: Male Female

Phone /Mobile No: Occupation:

**All secured Information will be forwarded to this Mobile Number
E-Mail*: FAX No:

**All secured Information will be forwarded to this E-mail Address

Internet Banking User ID to be allowed with of user

Name : Preffered User ID *:

 User ID should be minimum 6 characters and maximum 12 characters

 User ID must have to be create without spaces
 User ID can contain uppercase alphabets, lowercase alphabets , numeric characters
 User ID must contain first and last char as Uppercase alphabets or Lowercase alphabets or Numeric characters
 User ID can contain 5 successive characters and 5 repetions

Account Information
(N.B. All account under the CIF will be tagged with the request for transaction in Internet Banking )
Please also allow My/Our following Accounts with the requested Internet Banking User ID:
Customer/CIF ID *: Title of Account :

Type of Account: SINGLE JOINT Account No :

In case of multiple Customer /CIF ID

Customer/CIF ID *: Title of Account :

Type of Account: SINGLE JOINT Account No :

Customer/CIF ID *: Title of Account :

Type of Account: SINGLE JOINT Account No :

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2FA Token Information
Please provide Me/US following 2FA Token with the requested Internet Banking User ID to do Financial transactions
online:
Hardware Token *: Software Token :

Customer Declaration
I do hereby confirm that the information given above is true and complete and I agree to comply with the terms and conditions
given at next page regarding ONE Bank Limited Internet Banking Services. I also agree to be bound & controlled by the rules
governing customer accounts with ONE Bank Limited.

DATE SIGNATURE

For Joint account, all account holders must also sign this form

I/We undersigned declare that we have submitted an application for availing ONE Bank Limited Internet Banking services from your
bank in respect of the Account(s) applied in the application. I/We hereby authorize the said First to view/access and conduct
operations in the said Account(s) for and on my/our behalf.

I/We confirm/affirm and undertake that I/We have read and understood the terms and conditions for usage of the ONE Bank
Limited Internet Banking services given at next page and that I/We agree to abide by them.

Name of Joint Account Holder(s) Signatures of Joint Account Holder(s)

1. 1.

2. 2.

3. 3.

For Bank use only

We Confirmed that the above customer signatures are verified with the same recorded in Core Banking System (UBS) and Token
(Hardware/Software) charge has been realized. We also confirm that the CIF for which internet banking facility is requested, has
account / accounts of that particular customer / customers only and accounts of other persons do not exist under the CIF. List of
Accounts under a particular CIF for Internet Banking Requests is attached.

Record Verified by Branch Manager (Signature & Date)

For IT use only

User ID and Password created on : D D M M Y Y Y Y Comments:

Login User ID:

User ID and Password delivered on : D D M M Y Y Y Y

User ID & Password created by User ID & Password Authorized By

For MFSD use only

Token mapped date : D D M M Y Y Y Y Comments :
Token Serial Number :

Token delivered date : D D M M Y Y Y Y

Inputted by Checked by
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 ONE Bank Limited - Internet Banking

TERMS & CONDITIONS

Please read the following terms and conditions carefully.

The Following terms and conditions set out the rights and obligations of the user and OBL, to use of
the OBL Internet Banking Services facilities. All the terms and conditions enumerated in this
agreement are legally binding, so please read them carefully.

You hereby acknowledge that we have provided all the necessary explanation of risks which may
happen during use of our Internet Banking services and by the signing of this document, you fully
understand and are responsible for occurrence of events involving such risks if any.

DEFINITIONS

"Bank" or “OBL”, "ONE Bank Limited", "we", "us", or "our" refers to ONE Bank Limited, and "you" or
"your" or “user” refers to each depositor, borrower, authorized signer, or authorized user for an
account with ONE Bank Limited.

HARDWARE AND SOFTWARE REQUIREMENTS

To be able to use OBL Internet Banking, you must have your own personal computer or others with
Internet connectivity. OBL Internet Banking can be accessed through a basic web browser like
Microsoft Internet Explorer or Mozilla Firefox. OBL Internet Banking transmits data using SSL (Secure
Socket Layer) technology that supports 128-bit key encryption. If your browser does not support
128-bit encryption, you will not be able to access Internet Banking.
You are and will remain solely and separately responsible for the purchase, hook-up, installation,
loading, operation, and maintenance of your own personal computer and for all related costs.

You are solely and separately responsible for scanning the Hardware and the Software for computer
viruses and other related problems on an ongoing basis. OBL will not responsible for any computer
virus that affects customer’s computer or the software while using OBL Internet Banking through
Internet.

OBL will not be responsible if the Internet Banking System does not working properly due to the
failure of electronic or mechanical equipment or communication lines, other interconnect problems,
normal maintenance, unauthorized access, theft, operator errors, severe weather, earthquakes,
floods and strikes, or other labor problems.

Hardware token will be delivered through branches. However, For Software Token, A smart phone is
required to get OTP (One Time Password).

THE ACCOUNTS TO USE THE SERVICES

1. The user who is maintaining an account with ONE Bank Limited is eligible to apply for this
service, and the user shall apply to ONE Bank in the prescribed form for use of Internet

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 Banking. ONE Bank shall be entitled at its sole discretion to accept or reject such applications
as may be submitted by the users.

2. In order to use the Service, by applying for Internet Banking for the first time, the User must
read Terms & Conditions carefully, and must acknowledge and accepts.

3. You further agree that the Service will be available on all Eligible Accounts with us, whether
open now or opened in the future as only unique customer ID can be mapped with the user
ID not particular account.

USERS LOG IN ACCESS, PASSWORD & SECURITY PROCEDURES

1. When you are registered for OBL Internet Banking, we will provide you an Internet Banking
User ID & Password (both log-in password and transaction password ) to access the system.
OBL will provide you can automatically generated Internet Banking Password.

2. As a safety measure, when you first log in to OBL Internet Banking, you will be prompted to
change automatically generated password. OBL recommend and request to change user
Password frequently thereafter as far as possible by maintaining the password policies
mentioned in the user password change screen in the system.

3. For better security, users are requested to use the Online Virtual Keyboard to login. Tick on
the “Use virtual keyboard” to active Virtual Keyboard during Login time and change
password time. A Virtual Keyboard is an onscreen keyboard which provides a mouse based
substitute for entering your username and password instead of using the physical keyboard.
The Virtual Keyboard will reduce the risk of password stealing from malicious Keystroke
Logging Applications which may record your password whatever you type on your Computer
Keyboard. Such type of Applications may access your PC without your knowledge or
permission.

4. User is fully responsible for maintaining the confidentiality of User ID and Password. User is
earnestly requested and strictly advised to never reveal your OBL Internet Banking User ID &
Password to anyone, it may happen unauthorized access to your accounts and Bank will not
be held liable for any such incident. You are highly recommended/ requested immediately
notify the Bank if your User ID & Password has been lost or stolen.

5. Always ensure that you must logout of your Internet Banking session once you have
completed your banking business. Don’t leave your computer unattended while you are
logged into the OBL Internet Banking.

6. User is requested & and strictly advised to disable the option on browsers for storing user
names and passwords. Please do not store passwords in a file on your personal computer or
any others computer which you may use.
7. In connection with any account which you hold jointly, your joint account holders may
operate the account using the Service on the terms set out in this agreement and as per the
authorized signatory in the application form, and acknowledgement.

8. Customer must agree and also confirm that he/she will not use this Internet Banking service
for money laundering or violating any laws related to the money laundering.OBL reserves
the right to demand explanation from the User regarding any matter pertaining to money
laundering law of the country.

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 9. User are requested check his/her account (s) with OBL when will access the system
immediately after getting the User Name and Password from Bank. If any of user account is
missing, please inform this to OBL immediately. Furthermore, if a third party account is
linked (by mistake) to your user’s ID, please do not access it or do not perform any
transaction on that account (s). Such activity, if done, will be treated as illegal and
fraudulent, in this case you are requested to inform Bank immediately for prompt action.

10. 2FA token is a Two Factor Authentication device, which generates a random OTP (One Time
Password) that acts as a second level of authentication. 2FA security token is an effective
tool used to prevent interception and modification of your online transaction. After
registering for ONE Bank Limited Internet Banking, customer will need the 2FA token to
complete their financial transactions/transfers to keep their accounts secured and to do
successful transactions. We are referring 2FA token as “Hardware Token” or “Software
Token”. User will solely be responsible for bearing the security of his/her own Hardware /
Software Token and registered email. ONE Bank Limited (OBL) shall not be liable and
responsible for any compromise or hacking of the Customer’s computer, email or the Device
through which the OTP (One Time Password) will be generated.

11. If the User gives or shares his/her User ID, Account Password or OTP to anyone or fails to
safeguard its secrecy, he/she does so at his/her own risk because anyone with User ID and
Password will have access to his/her accounts.

12. If the Bank receives any information verbally or in written form from anyone including the
user, Bank may immediately suspend the services in good faith for the safety and security of
the user.

13. The User agrees and acknowledges that OBL shall in no way be held responsible or liable if
the User incurs any loss as a result of information disclosure or 2FA device/token to any
third party by the user himself/herself regarding his Account(s) or carrying the instruction of
the User pursuant to the access of the Internet Banking and the User shall fully indemnify
and hold harmless OBL in respect of the same.

14. User hereby acknowledges and understands the inherent risk of using Internet and availing
the Internet Banking Services and accordingly shall take all necessary precautions at his/her
end to safeguard from such risk. Bank shall not be held liable in any form whatsoever if the
User suffers any loss or damages due to such inherent risk of internet and Internet Banking
Services unless such loss or damage is caused due to willful negligence of the Bank.

BANK’S LIABILITY FOR FAILURE TO MAKE OR STOP CERTAIN ELECTRONIC FUND TRANSFERS

If we do not complete an electronic fund transfer to or from an account in a reasonable amount of

time or in the correct amount according to our agreement with you, we will only be liable for your
direct losses or actual damages, except in the following instances:

A. If, through no fault of ours, you do not have enough money in the account (or any linked
account) to make the electronic fund transfer or the electronic fund transfer would go over
the credit limit on the account.
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 B. If you have not completely and properly followed the terms of this Agreement or
instructions provided regarding how to make an electronic fund transfer or the data or
instruction transmitted via OBL Internet Banking are inaccurate or incomplete.

C. If any part of the OBL Internet Banking system was not working properly and you knew
about the breakdown when you started your electronic fund transfer.

D. If circumstances beyond our control prevent or delay the electronic fund transfer, despite
reasonable precautions that we have taken.

E. If your funds are subject to legal proceeding or if any other claim restricts the transaction.

F. If your User ID & Password has been reported lost or stolen or if we have any other reason
to believe that an electronic fund transfer may be erroneous or unauthorized.

G. If you, any joint holder, or an authorized cosigner on a Deposit Account has requested that
we stop payment of the electronic fund transfer.

H. If you have exceeded the limitations on the number of withdrawals or transfers allowed
during the statement period for the type of Deposit Account you have with us (e.g., certain
types of savings accounts, including money market deposit accounts).

I. If you have exceeded the different limit setup mentioned by Bank, like per transactions
minimum / maximum limit, per day maximum transaction amount sum limit etc.
Mentionable, this limit can be changed from time to time at OBL discretion.

J. If the Deposit Account has been closed/dormant or any pending maintenances

unauthorized.

YOUR LIABILITY FOR UNAUTHORIZED OR ERRONEOUS TRANSFERS

The user shall take all necessary precautions to prevent unauthorized and illegal use of OBL Internet
Banking and unauthorized access to the Accounts provided by Internet Banking.

You have the obligation to immediately notify the Bank if your User ID & Password has been lost or
stolen, or if someone has transferred funds from your account through OBL Internet Banking
without your permission (or is contemplating to do so).

We may require that the notice be in writing. You could lose all the money in your Deposit Account,
some or all of the money in any linked account, or up to your maximum overdraft line of credit if you
have a check overdraft protection line of credit, if you fail or refuse to immediately advise the Bank
of the unauthorized use of your User ID & Password.

If you believe that your User ID & Password has been lost or stolen or that someone has
transferred or may transfer money from an account without your permission or if you noticed any
errors/mistake in your transactions or any suspicious activities on your accounts, notify the bank
immediately by calling our customer care number (Please look at OBL website) or you may also visit
one of our branch locations with full details so that we can locate the transactions and take prompt
action.

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ABOUT OUR FEES AND CHARGES

OBL reserves the right to change fees and charges from time to time by giving you at least 30 days
prior notice to use the OBL Internet Banking Services. The User hereby authorizes OBL to recover
such charges from his/her account(s). A specified charge is applicable for availing Hardware/
Software Token. Please refer to OBL “Schedule of Charges “for specific charges information.
Customer also gets details information contacting respective branches of OBL.

AMENDMENT OF THIS AGREEMENT

We reserve the right to amend this agreement from time to time as necessary to include, but not
limited to, change in fees, liability, services, etc. Amendments to this agreement will be delivered to
you and posted in our offices at least 30 days prior to effect, unless it is necessary to make
immediate changes for security purposes, to comply with law, changes made by our service provider
or as otherwise expressly provided in this Agreement.

TERMINATION YOUR USE OF THE SERVICE

You agree that we may cancel or restrict your use of OBL Internet Banking or any OBL Internet
Banking service at any time as is reasonable under the circumstances. You may also cancel OBL
Internet Banking use by contacting OBL in writing at our convenient branch locations.

THE LAW GOVERNING THIS AGREEMENT

These Terms and/or the operations in your Accounts shall be governed as well as guided in
accordance with the prevalent laws of Bangladesh.
You hereby agree that any legal action or any legal proceedings arising out of the Terms for Internet
Banking shall be brought before the courts or tribunals in Bangladesh. Bank may, however, in its
absolute discretion, commence any legal action or proceedings arising out of the Terms for Internet
Banking in any other court, tribunal or other appropriate forum and you hereby consented to that
jurisdiction.

Any provision of the Terms for Internet Banking which is prohibited or unenforceable by such order
of the Court or even in any direction of the superior court within such jurisdiction shall, as to such
jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the
remaining provisions of the Terms or affect such provisions of the Agreement in any other
jurisdiction.

IMPORTANT SECURITY NOTICE

ONE Bank Limited is committed to provide you a safe and secure environment to perform online
Banking. Please read the following security & safe Internet Banking tips at a glance.

1. Please make sure that you login at the correct URL address begins with
https://oblibanking.onebank.com.bd

2. Don’t enter login or others account related sensitive information in any pop up window or
any hyperlinks.

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 3. For better security, users are requested to use the Online Virtual Keyboard to login. Tick on
the “Use virtual keyboard” to active Virtual Keyboard during login or password change.

4. Never reveal your OBL Internet Banking password to anyone.

5. Always ensure that you logout of your Internet Banking session once you have completed
your banking business.

6. Disable the option on browsers for storing user names and passwords. Do not store
passwords in a file on your personal computer.
7. Don’t leave your computer unattended while you are logged into the OBL Internet Banking.

8. Keep your OTP security token in a safe place. Don’t allow anyone to use or keep your OTP
security token.

9. Don’t disclose the one time passwords displayed by your OTP security token.

10. Don’t reveal the serial number of your OTP security token.

11. Don’t allow anyone to access or tamper with your 2FA OTP security Token.

12. Don’t write down your user ID and PIN on the OTP security token.

13. User needs to call 16269/09666716269 to unlock, lock Internet Banking (IB) User ID. User
needs to call 16269 to unlock, lock or activate the 2FA token. Nonresident User needs to call
+8809666716269.

14. If the User’s 2FA device/token is lost or stolen, or is known by another individual, he/she
must notify immediately OBL through calling in Call Center to deactivate the 2FA
device/token or I-Banking account and submit a written application at any nearest OBL
branch.
15. In case of replacement of 2FA Token charge will be applicable from Customer.

I do hereby acknowledge and confirm that I have read and understand the aforesaid terms and
conditions and risk involved in Internet Banking operation and also agree to comply with them.

Customer Full Name Customer Signature & Date

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