Govt.

of Bihar
Right to Public Service (RTPS) Act
And
Other Online Services

Applicant (Citizen / Business)User Manual

For
Online Services on ServicePlus
http://serviceonline.bihar.gov.in

Under
Bihar e-District Mission Mode Project

Of
Department of Information Technology (DIT)

Technical Support by

Govt. of India
National Informatics Centre (NIC)
Bihar State Centre
3rd Floor, Technology Bhawan
Bailey Road, Patna - 800015
Applicant User Manual Bihar RTPS and Other Services on ServicePlus

Prepared by: Shri Ashok Kumar, Senior Technical Director & e-

District MMP Coordinator, NIC Bihar State Centre,
Patna.

Reviewed & Shri Rajesh Kumar Singh, Deputy Director General &
Approved by: State Informatics Officer, NIC Bihar State Centre,
Patna.

Amendment Log

Version Date Change Brief Description Sections

Number Number Changed
1.0 31/01/2019 - First release -

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Applicant User Manual Bihar RTPS and Other Services on ServicePlus

CONTENT
S.N. Topics Page No.
1 Introduction to Bihar RTPS and Other Services on ServicePlus 4

2 Process of getting Services through ServicePlus 8

2.1 Process of getting RTPS Services 8

2.2 Process of getting Other Services 11

3 Management of User Credentials (Sign-up, User-ID, Password 13

& Profile)

3.1 How to Register New User? 13

3.2 How to Edit / Update User Profile? 15

3.3 How to Reset Password? 15

3.4 How to Use Forget Password? 16

3.5 How to Create Document Repository? 19

4 How to Apply for Service (Application Submission)? 21

5 Application Submission through Executive Assistant at RTPS 26

Counter

6 How to Download / Print Certificate? 28

7 Important Notice for Fee Payment (if any) 31

8 Functions and Responsibility of Executive Assistant 33

9 Helpdesk / Technical Support 33

10 Abbreviation used 33

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Applicant User Manual Bihar RTPS and Other Services on ServicePlus

1. Introduction to Bihar RTPS and Other Services on ServicePlus

1.1 Bihar Right To Public Service (RTPS) Act and other Services are configured
on ServicePlus software framework of NIC for online operation. The homepage of
online services of Bihar is available at URL: http://serviceonline.bihar.gov.in: -

Note: -

(i) Applicant, Executive Assistant, Verifying Officer and Designated Officer of

Bihar must use URL:http://serviceonline.bihar.gov.in to apply for or to
process RTPS and other services.

(ii) Online Applicant (Citizen or Business) should use left menu of the homepage.
Executive Assistant, Officer and Admin should use “Officer / Admin Login”
given at top-right corner of the homepage.

(iii) http://serviceonline.bihar.gov.inwill best work in Mozilla Firefox Browser

for Photo Capture through Webcam.

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Applicant User Manual Bihar RTPS and Other Services on ServicePlus

1.2 ServicePlus is a meta data based integrated, configurable, e-Service delivery

and grievance redressal software framework of NIC. It is available at URL:
http://serviceonline.gov.in: -

1.3 System Configuration for working of ServicePlus: -

(i) Pre-requisites: -

SN User Type Hardware and Software Pre-Requisites

1 Applicant  32 bit or 64 bit Computer / Laptop with Windows OS
installed.
(Citizen /  Webcam, Scanner, Printer etc installed.
Business)  Mozilla Firefox browser installed (necessary) for photo
capturing through Webcam.
 Adobe Flash Player for Mozilla Firefox installed
(necessary) for photo capturing through Webcam.

(ii) Installation of “Mozilla Firefox” Browser: -

 Download itfromhttps://mozilla_firefox.en.downloadastro.com/.
 Install it as “Standard” installation type.
 Disable “Pop-up Blocker” for all sites.
 JavaScript is enabled by default and it should be kept enabled.

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(iii) Installation of “Adobe Flash Player” for Mozilla Firefox Browser: -

Visit URL: https://get.adobe.com/flashplayer/otherversions/

Choose Operation System installed in your Computer / Laptop.

Choose “FP 32 for Firefox – NPAPI” for Mozilla Firefox Browser.

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Applicant User Manual Bihar RTPS and Other Services on ServicePlus

Un-check all “Optional offers” and click on [Download now] button for download
flash player installer.

After completion of installer download, double-click on the installer to do the

installation. Press [Next] and then click on [Finish].

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Applicant User Manual Bihar RTPS and Other Services on ServicePlus

2. Process of getting Services through ServicePlus

2.1 Process of getting RTPS Services

(A) Application Submission: -

Applicants are advised to don’t apply again and again for a new Certificate if
previously issued Certificate is still valid. Instead, they should use the same
Certificate again and again for different purposes.

Applicant (Citizen) can apply for RTPS Services in two modes - (i) Online and (ii)
through RTPS Counters.

(i) Online Mode: -

 Applicants can apply online any-time (24 x 7) through any-means (Desktop,

Laptop, Tablet, Smartphone etc having Internet connection) from any-where
(Home, Office, Internet Dhaba, Kiosk, Common Service Centre (CSC), Citizen
Facilitation Centre (CFC) etc).

 Online Applicants are advised to go through “Applicant User Manual” before

applying in ServicePlus for getting services. Download it from “User Manual”
section of the homepage (http://serviceonline.bihar.gov.in).

 Applicants need to sign-up (one time), login, fill Online Application Form, upload
Attachment(s) (scanned copy of service specific document at least the mandatory
(*) document), and submit the Application. So, before applying for any service,
they are advised to keep ready the scanned copy of those documents preferably in
small sized PDF format.

 Optional / mandatory Aadhaar based Authentication (by Name Matching and OTP
on Registered Mobile) facility is available depending on service. Applicants should
authenticate themselves through Aadhaar based Authentication.

 Applicants will get online Acknowledgement along with copy of Application

submitted. Download / print it for future use.

 If Aadhaar based authentication not done, Applicants need to upload any one
of the 12 types of Identity Cards recognized by Election Commission of India
listed here: -

1. Voter ID Card (मतदाता पहचानपत्र)

2. Passport (पासपोर्ट )
3. Driving License (ड्राइव िंग लाइसेंस)
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4. Service ID Card (Centre, State, Public Sector) (सव टस पहचानपत्र (केंद्र, राज्य,
सा टजावनक))
5. Passbook (with Photo issued by Bank / Post Office) (पासबुक (फोर्ो सवहत बैंक
/ड्ाकघर द्वारा जारी))
6. PAN Card (पैनकाड्ट )
7. Smart Card (issued under Plans of Ministry of Labour) (स्मार्ट काड्ट (श्रम मिंत्रालय की
योजना के अिंतगटतजारी))
8. MGNREGA Job Card (मनेरगा जॉबकाड्ट )
9. Health Insurance Smart Card (issued under Plans of Ministry of Labour)
(स्वास्थ्यबीमा स्मार्ट काड्ट (श्रम मिंत्रालय की योजना केअिं तगटतजारी))
10. Pension Document (with Photo) (पेंशनदस्ता ेज (फोर्ोसवहत))
11. Govt. ID Card (issued to MP, MLA, MLC) (सरकारी पहचानपत्र (सािं सद, व धायकऔर
व धान पररषद सदस्ोिं को जारी))
12. Aadhaar Card (आधारकाड्ट )

 Applicants should ensure to submit their Application only at respective office -

Rural Local Body (Gram Panchayat / Panchayat Samiti / Jila Parishad), Block,
Circle, Urban Local Body (Nagar Panchayat / Nagar Parishad / Nagar Nigam),
Sub-Division, District, Division, Department etc) - as per their jurisdiction. It
means, they should not apply at other Office, which is not under their jurisdiction.

 Information about Application Submission, Service Readiness / Delivery,

Application Rejection etc will be sent to the Applicants through SMS / E-Mail.

 Certificate / Sanction Order will be delivered to the Applicants online in their

ServicePlus Inbox at http://serviceonline.bihar.gov.in.Login here, download, and
print.

(ii) RTPS Counter Mode: -

 Applicants need to submit Application in prescribed Application Form duly filled-

in and ink-signed with prescribed Attachment(s) to Executive Assistant (EA) at the
RTPS Counter of respective office - Rural Local Body (Gram Panchayat /
Panchayat Samiti / Jila Parishad), Block, Circle, Urban Local Body (Nagar
Panchayat / Nagar Parishad / Nagar Nigam), Sub-Division, District, Division,
Department etc) - as per their jurisdiction.

 Executive Assistants (EA) are advised to go through “Applicant User Manual”

before applying in ServicePlus on behalf of Applicants for getting services.
Download it from “User Manual” section of the homepage
(http://serviceonline.bihar.gov.in).

 Executive Assistants (EA) should ensure to receive Applications of respective

Office - Rural Local Body (Gram Panchayat / Panchayat Samiti / Jila Parishad),
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Block, Circle, Urban Local Body (Nagar Panchayat / Nagar Parishad / Nagar
Nigam), Sub-Division, District, Division, Department etc) - only as per the
jurisdiction of Applicants and themselves. It means, EA should not accept
Applications pertaining to other Office.

 Executive Assistants (EA) will login with their user credentials and fill Online
Application Form on behalf of the Applicant. They will print online
Acknowledgements (2 copies on single page), provide one copy to the Applicant,
and attach other copy to the Application Form submitted by the Applicant for
office record and physical verification.

 Information about Application Submission, Service Readiness, Application

Rejection etc will be sent through SMS / E-Mail.

 Certificate / Sanction Order will be delivered to the Applicants from the same
RTPS Counter where they have applied on production of the Acknowledgement
and valid Identity Card / Authorization Letter.

 Executive Assistants (EA) are advised to go through “Officer User Manual”

before taking action (Verification Entry and Forwarding) on Applications.
Download it from “User Manual” section of the homepage
(http://serviceonline.bihar.gov.in).

(B) Application Processing (Verification, Approval, Issue, Delivery, Rejection,

Callback etc): -

Before taking action (first time) on RTPS Applications submitted: -

 Executive Assistants are advised to read both "Citizen User Manual" and "Officer
User Manual" provided in “User Manual” section of the homepage
(http://serviceonline.bihar.gov.in).

 Officers (Work Flow Players) are advised to read "Officer User Manual”
provided in “User Manual” section of the homepage
(http://serviceonline.bihar.gov.in).

 Admin Users are introduced to manage and authenticate User Credentials of other
users like Executive Assistant (EA), Circle Officer (CO), Rural Development
Officer (RDO), Child Development Project Officer (CDPO), Sub-Divisional
Officer (SDO)or Officer authorized by SDO, Officer authorized by District
Magistrate (DM), Designated Officer (DO) etc of the respective office - Rural
Local Body (Gram Panchayat / Panchayat Samiti / Jila Parishad), Block, Circle,
Urban Local Body (Nagar Panchayat / Nagar Parishad / Nagar Nigam), Sub-

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Division, District, Division, Department etc) -level. Identified Admin Users are
advised to read "Admin User Manual" provided in “User Manual” section of the
homepage (http://serviceonline.bihar.gov.in).

2.2 Process of getting Other Services

(A) Application Submission: -

 Applicant (Citizen or Business) can apply for Other Services in Online mode only.

 Applicants can apply online any-time (24 x 7) through any-means (Desktop,

Laptop, Tablet, Smartphone etc having Internet connection) from any-where
(Home, Office, Internet Dhaba, Common Service Centre (CSC), Citizen
Facilitation Centre (CFC) etc).

 Online Applicants are advised to go through “Applicant User Manual” before

applying in ServicePlus for getting services. Download it from “User Manual”
section of the homepage (http://serviceonline.bihar.gov.in).

 Applicants need to sign-up (one time), login, fill Online Application Form, upload
Attachment(s) (scanned copy of service specific document at least the mandatory
(*) document), pay Fee (if applicable), and submit the Application. So, before
applying for any service, they are advised to keep ready the scanned copy of those
documents preferably in small sized PDF format.

 Applicants will get online Acknowledgement. Download / print it for future use.

 Applicants should ensure to submit their Application only at respective Office -

Rural Local Body (Gram Panchayat / Panchayat Samiti / Jila Parishad), Block,
Circle, Urban Local Body (Nagar Panchayat / Nagar Parishad / Nagar Nigam),
Sub-Division, District, Division, Department etc) - as per their jurisdiction. It
means, they should not apply at other Office, which is not under their jurisdiction.

 Information about Application Submission, Service Readiness, Application

Rejection etc will be sent to the Applicants through SMS / E-Mail.

 Certificate / License will be delivered to the Applicants online in their ServicePlus

Inbox at http://serviceonline.bihar.gov.in. Login there, download, and print.

(B) Application Processing (Verification, Approval, Issue, Delivery, Rejection,

Callback etc): -

Before taking action (first time) on Applications submitted: -

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 Officers (Work Flow Players) are suggested to read "Officer User Manual"
provided in “User Manual” section of the homepage
(http://serviceonline.bihar.gov.in).

 Admin Users are introduced to manage and authenticate User Credentials of other
users at different levels. Identified Admin Users are suggested to read "Admin
User Manual" provided in “User Manual” section of the homepage
(http://serviceonline.bihar.gov.in).

2.3 Name (English) to ननन(ननननन) Conversion

For auto conversion of Name (English) to ननन(ननननन) in Application Form, press

[Space] after typing every word in Name (English). For example, type “Ashok [Space]
Kumar [Space] Mehta [Space]” in Name (English) for auto conversion to
"नननननननननननननन" in ननन(ननननन).

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3. Management of User Credentials (Sign-up, User-ID, Password & Profile)

3.1 How to Register New User?

3.1.1 First, new user has to register him / her through “Register Yourself” link of
“Citizen Section” at top right corner (one time). The interface is follow: -

3.1.2 Fill the form and click [Validate].OTP(s) will be sent to your E-Mail-ID and
Mobile No.:-

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3.1.3 Enter the OTP(s) and click on [Validate].

3.1.4 After successful verification, [Submit] the form. Your account will be created
and a success message will be displayed on screen.

Note: - The E-Mail Address & Password (provided above) would be your User
Credential for ServicePlus.

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3.2 How to Edit/ Update User Profile ?

3.2.1 Login to ServicePlus with your User Credential (Login-ID and Password): -

3.2.2 After login, you will get ServicePlus Welcome page. Go to “Manage Profile”
=>“Edit Profile”. You can update your profile details like Address, Mobile No., e-
Mail Address etc.

Note:- The Users should enter their valid Mobile No. and e-Mail Address to get
Service related alerts / information from ServicePlus.
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3.3 How to Reset Password ?

3.3.1 Login to ServicePlus with your User Credential (Login-ID and Password): -

3.3.2 After successful login, you will get the Welcome page. In left menu, you will
see the option Manage Profile. Choose the option Change Password. Enter your Old
Password, New Password, confirm New Password and then click on [Submit]. You
will get success message.

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3.4 How to Use Forget Password?

3.4.1 Find “Forgot Password” link in “Citizen Section”, click it and go ahead.
Select the Choice “I am a Citizen” and click on [Next]: -

3.4.2 You will find the following screen, click [Next]: -

3.4.3 Fill your E-Mail-ID and then [Submit]: -

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3.4.4 You will get the following message: -

3.4.5 Login to your e-Mail account, find E-Mail sent by ServicePlus and click on
verification link: -

3.4.6 Fill and [Submit] the following form to reset your password: -

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3.2 How to Create Document Repository?

3.2.1 Login to ServicePlus select option “Manage Enclousre” from left menu: -

3.5.2 Click on “Document Repositry” and it will list down all uploaded documents: -

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3.5.3 For uploading Documents, use Drop Down List for providing Document
description. Choose the appropriate file from your Computer and click [Submit]: -

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4. How to Apply for Service (Application Submission) ?

4.1For Block / Circle level Services: -

4.1.1Primary Way (Online) - Applicant should visit

http://serviceonline.bihar.gov.in, find required service from the left menu of the
homepage and click it. You will be directed to the service specific page. Login there
with your User Credential and apply for the service:-

Note: - The above interface is an example for a service only.

4.1.2Alternative Way(RTPS Counter) -Executive Assistant should visit

http://serviceonline.bihar.gov.in and login with User Credential through “Login”
link on top right corner of the homepage. You will get the Welcome Page of
ServicePlus. Choose “Apply for Services” from Menu bar.

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A list of services will be displayed. Search for the required service and click it: -

Note: - Both Online Applicant and Executive Assistant (EA) on behalf of

Applicant can use above interface (Alternative Way) with their User Credentials.

4.2 For Sub-Division level Services: -

The software interface is same as above. The Executive Assistant (EA) has to enter the
CO level Application Ref. No. to fetch CO level data and Certificate automatically to
counter-sign it at SDO level.

4.3 For District level Services: -

The software interface is same as above. The Executive Assistant (EA) has to enter the
SDO level Application Ref. No. to fetch data and Certificate automatically to counter-
sign it at DM level.

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4.4 Filling & Submission of Application Form

4.4.1 Fill the Application Form carefully and Save Draft.

Note: -
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For capturing photograph online through Webcam “Adobe Flash Player for
Mozilla Firefox need to be installed in the Computer / Laptop”.

4.4.2 You can either [Submit] the application or save it in [Draft] mode. After
[Draft] saving, you may get following options: -

(i) You can modify your application using [Edit] option.

(ii) You can use [Attach Annexure] to attach required documents. You can attach
annexure by choosing appropriate files from your Computer or from your
document Depository on ServicePlus or by scanning the files if you have attached
Scanner. File type supported is PDF and Image. You are suggested to use
PDF/image files as small as possible.

Note: -

This interface will come for Online Application. Application through RTPS
Counter may not need “Attach Annexure” interface.

4.4.4 You can view filled Application Form or Attachment to verify whether it is
filled / uploaded correctly. Also, you can [Print], [Download] Application or
Attachment. Finally, [Submit] the Application.

4.4.5 Aadhaar Authentication for Applicant: -

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Applicant may get optional / mandatory Aadhaar No. based authentication facility
depending on service / mode of application submission. If Aadhaar No. entered by
Applicant will match with Name of Applicant, OTP will be sent to the Aadhaar
registered Mobile No. of the Applicant. Enter the OTP and click [OK].

(i) If Aadhaar Authentication done successfully by online Applicant, the Certificate

/ License will be delivered in the ServicePlus Inbox of the Applicant. Applicants
need not go anywhere to get the service.

(ii) If Aadhaar Authentication not done by online Applicant, the Applicant needs to
upload any one of the 12 Identity Cards recognized by Election Commission of
India (refer the list given above in section 2.1 (A) (i)).

4.4.6 After Application Submission, Acknowledgement will be generated.

(i) Online Applicants will get Online Acknowledgement and Application Details.
They are suggested to download it.

(ii) Executive Assistant will get 2 copies of the Acknowledgment. They should
download it, print and give one copy of the Acknowledgment to the Applicant
and attach other copy to the physical Application Form.

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5. Application Submission through Executive Assistant at RTPS Counter

5.1 RTPS Counters and Executive Assistants (EA): -

RTPS Counters are provisioned at Panchayat, Block, Circle, Sub-Division, District,

and Department levels by General Administration Department (GAD) for providing
Services covered under Bihar RTPS Act. Executive Assistants (EA) are the first level
interface at RTPS Counters for providing assistance / services to Applicant (Citizen)
under Bihar RTPS Act. EA will use ServicePlus to enter Application details (and
Verification details in some cases) and forward the Application to CO, RDO, CDPO,
SDO, DM etc level for further necessary action.

5.2 Action of Executive Assistants (EA): -

5.2.1 For Block / Circle level Services: -

(i) In case of Application submitted at RTPS Counter: -

(a) EA will verify the completeness of the Application and Attachment(s) and
ensure that the jurisdiction of the Application (Panchayat or Block / Circle)
is correct.
(b) EA will enter details of Application in ServicePlus.
(c) EA will generate Acknowledgement in 2 copies - one for Applicant and other
for Office use. EA will give the Applicant copy of Acknowledgement to the
Applicant.
(d) EA will attach Office copy of Acknowledgement to the filled-in Application
submitted by Applicant and provide it to Halka Karnchari or concern
Authorized Staff for field level Verification.
(e) EA will enter Verification Report of Halka Karmchari or concern staff with
his / her “Recommendation” and optionally upload scan copy of “Verification
Report of Halka Karmachari / or concern staff” as Attachment. EA will then
forward the Application to CO / RDO / CDPO level for further necessary
action.
(f) After “Approval and Issue of Certificate” from CO / RDO / CDPO level, EA
will take printout of the Certificate and provide it to the Applicant.

(ii) In case of Application submitted Online: -

(a) EA will print Online Acknowledgement and Application Form submitted by

Applicant, if Aadhaar authentication done successfully.
(b) EA will print Online Acknowledgement, Application Form, and valid Identity
Card submitted by Applicant, if Aadhaar authentication not done.
(c) EA will provide the printed Online Acknowledgement, Application Form, and
/ or Identity Card to Halka Karnchari / concern staff for field level Verification.
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(d) EA will enter Verification Report of Halka Karmchari or concern staff with
his / her “Recommendation” and optionally upload scan copy of “Verification
Report of Halka Karmachari / or concern staff” as Attachment. EA will then
forward the Application to CO / RDO / CDPO level for further necessary
action.
(e) After “Approval and Issue of Certificate” from CO / RDO / CDPO level,
Certificate will be delivered in ServicePlus inbox of the Applicant.

5.2.2 For Sub-Division level Services (RTPS Counter mode only): -

(a) EA will verify the completeness of the Application and Attachment(s) and
ensure that the jurisdiction of the Application (Block/Circle => Sub-Division)
is correct.
(b) EA will enter CO / RDO / CDPO level Certificate No. and click on [Get Data]
to search and fetch the data entered at CO / RDO / CDPO level.
(c) If data found, EA will generate Acknowledgement in 2 copies - one for
Applicant and other for Office use. EA will give the Applicant copy of the
Acknowledgement to the Applicant and attach Office copy of the
Acknowledgement to the filled-in Application submitted by Applicant.
(d) EA will forward the Application to SDO level with his / her
“Recommendation” and “Remarks” (optional).
(e) After “Approval and Issue of Certificate” from SDO level, EA will take
printout of the Certificate and provide it to the Applicant.

5.2.3 For District level Services (RTPS Counter mode only): -

(a) EA will verify the completeness of the Application and Attachment(s) and
ensure that the jurisdiction of the Application (Block/Circle => Sub-Division
=> District) is correct.
(b) EA will enter SDO level Certificate No. and click on [Get Data] to search and
fetch the data entered at SDO / CO level.
(c) If data found, EA will generate Acknowledgement in 2 copies - one for
Applicant and other for Office use. EA will give the Applicant copy of the
Acknowledgement to the Applicant and attach the Office copy of the
Acknowledgement to the filled-in Application submitted by Applicant.
(d) EA will forward the Application to DM level with his / her “Recommendation”
and “Remarks” (optional).
(e) After “Approval and Issue of Certificate” from DM level, EA will take
printout of the Certificate and provide it to the Applicant.

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6. How to Download/ Print Certificate?

6.1 When Certificate will be ready for Delivery, the Applicant will get SMS / e-
Mail alert for the same. Now, Applicant or Executive Assistant (EA) can login in
ServicePlus with their User Credentials to download it.

6.2 Click on “View Status of Application” and choose option “Track Application
Status”: -

6.3 Choose Application Status “Delivered” from drop down list. You can also see
your Application Status as Initiated, Under Process, and Rejected. Click on [Get
Data]: -

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6.4 You may get list of Delivered Services. Click on “Delivered”: -

6.5 Select the option “Output Certificate”: -

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6.6 By clicking on “Output Certificate” the new tab will appear with your
Certificate. You can download your Certificate: -

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7. Important Notice for Fee Payment (if any)

Fee Payment may be applicable for some Non-RTPS Online Services. Fee Payment is
done through OGRAS Payment Gateway of Finance Department, Govt. of Bihar
on behalf of Service Owner Department.

For this, fill online Application Form for the specific service, attached required
Annexure and do [Make Payment]. You will be directed from ServicePlus to
OGRAS.

On OGRAS, select proper “Period Year”. Also, select “Payment Mode” as “e-
Payment” only and then “Select Bank” from which you want to do online payment
through Net Banking / Debit Card / Credit Card etc (refer screen-shot given below).
After Payment, let the control re-direct from OGRAS to ServicePlus automatically.

NOTE: -

1. Please never select “Payment Mode” as “Payment over the bank counter
(Cash/Cheque)”, because Services on ServicePlus work in online mode only.

2. Please don’t “Refresh” or “Close” or “Interrupt” the Internet Browser during

transitions between ServicePlus and OGRAS for payment.

3. After Payment, download / print the “Payment Acknowledgement / Receipt”

from Bank / OGRAS for future reference.

4. Sometimes, “Success” Payment Status from OGRAS to ServicePlus comes late

and it remains “Pending” (may be for several days). Please wait and do “Payment
Re-validation” and do not pay again if payment has already been deducted from
your account.

5. Application will be processed, only if ServicePlus receives “Success” Payment

Status from OGRAS.

6. Re-payment can be done only if previous payment attempt is “Failure”.

7. Payment is collected by OGRAS on behalf of Service Provider Department.

Payment once done cannot be claimed to be refunded back from NIC or
ServicvePlus end, in any case.

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OGRAS Payment Interface: -

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8. Functions and Responsibility of Executive Assistant

Executive Assistant (EA) should refer following sections of this User Manual: -

4. How to Apply for Service (Application Submission)?

5. Application Submission through Executive Assistant at RTPS Counter
6. How to Download / Print Certificate?

9. Helpdesk / Technical Support

For any type of Technical Support, please contact following in order: -

(a) Panchayat / Block / Circle / Sub-Division / District / Department level

Executive Assistant,
(b) Block / Circle / Sub-Division level IT Assistant through Executive Assistant,
(c) District IT Manager through Block / Circle / Sub-Division level IT Assistant,
(d) DIO / ADIO of NIC District Centre and Department IT Manager though
District IT Manager, and
(e) ServicePlus Team of NIC Bihar through DIO / ADIO of NIC District Centre
and Department IT Manager.

10. Abbreviation used

ADIO Addition District Informatics Officer

CDPO Child Development Project Officer
CFC Citizen Facilitation Centre
CO Circle Officer
CSC Common Service Centre
DIO District Informatics Officer
DIT Department of Information Technology
DM District Magistrate
DO Designated Officer
DSC Digital Signature Certificate
EA Executive Assistant
GAD General Administration Department
KC / CI Karamchari / Circle Inspector
MMP Mission Mode Project
OGRAS Online Government Receipt Account System
OTP One-Time Password
RDO Rural Development Officer
RTPS Right To Public Service Act
SDO Sub-Division Officer
URL Uniform Resource Locator
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VO Verification Officer

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