SL NO MODULE ISSUE DESCRIPTION DETAILS

2 INDENT CREATION Licensee not able to Do indent because Shop Details CI Churu--9929529898
are not showing

Shop Name - Ratusar

Shop Code - 1004035
SSOID : Hanumanchouhan1979
Shop Code : 1002045
SSOID : Vikashkasawan001
Shop Code : 1004029
SSOID : Devi1001017
Shop Code : 1001017
SSOID : RANVIR331029
Shop Code : 1001021
SSOID : RAJENDRACHAUPAL88
Shop Code : 1001026
SSOID : AJITYADAVRAMPURA8254
Shop Code : 1001025

4 RETAIL OFF LICENSE SHop is not displaying for licensee rajpal

9352320042 /
9460504648
Sso id - devi1001017
Shopcode- 1001017
licensee name -
Rajeshwari

9 RETAIL OFF LICENSE WHILE CREATING INDENT , LICENSEE NAME & SHOP Vikash Kumar -- CHURU
NAME IS NOT COMING IN THE DROP DOWN SSO ID -
VIKASHKASAWAN001
PASSWORD-123456789
8529669151

10 RETAIL OFF LICENSE . SHOWING PREVIOUS YEAR DATA to Licensee and Shop OMPRAKASH -
data is not showing ot Licensee which is already applied BHARATPUR
by Licensee SSOID ID :
1) Current licensee Ompraksah Name is Displaying OMPRAKASH.010568
Previous Licensee Sikandra Khan Shop Code - 0503002
2) Shop is applied by Licensee 1 Oct 2024 that details Dist - Bharatpur
not showing to Licensee in Approved Section Shop Name - Kumher
3) Licensee able to do Recharge for Excise and indent Road, Nadbai
but Egrass Excise Same shop is showing two times Email id :
4) Shop is not showing when applying Nokarnama & Kumarsidhu25@gmail.co
Godown m
5) Name is displaying Sikandar Khan he was previous 8209020436
Year licensee in Nokarnama & Godown
11 PAYMENT Wallet amount is displaying wrong parashuram shivare
(it is displaying 3336 , customer is telling it should SSO ID -
display around 120000) PRSHIVHARE111
shop code- 1406026
6307382782
13 BRAND AND LABEL brand Packing size problem . Pritam --9636188395

18 CHALLAN 1.After logged in to the application , showing error Sarita Vargav (Churu)
2.Couldn't find challan for payment in RSBCL and 9929529898
RSGSM from 5.10.2024 to 11.10.2024

19 RETAIL OFF LICENSE 1) Different licensee name is displaying for user in Bajranglal--9799216586
bidder profile SSO ID -
BAJARANG9929992543
Shop code : 1803002

20 RETAIL OFF LICENSE Egrass Excise Duty is not able to Payment because shop ShriGanganagar
is not visible SSOID :
makhan.singh2525
Shop Code - 1303006
9461108672

25 SPIRIT NOC HH bottling plant is displayed with it sub -franc. in prince sharma-
hemant gupta . sriganganagar,--
2. storage capacity in sprit NOC is not Enabled. 9309352063
the user had mail in helpdesk with all the screen shot

26 RETAIL OFF LICENSE Licensee name and shop is not displaying "SSO ID
MUKESHSHARMA824
PASS.Gatt12@12
9828773216
" 9828773216

27 RETAIL OFF LICENSE 1) Different licensee name is displaying for user in SSO ID
bidder profile MUKESHSHARMA824
PASS.Gatt12@12
9828773216

28 RETAIL OFF LICENSE 1) when looking liensee user details then there is not 7339884945
shop map showing to licensee SSOID :
2) when Try to Create new user then not able to create Bhinyaramssain92
because there is not showing shop code
3) when looking deo site there is not showing Grid and
List Details of Licensee
4) Only Deo can map again shop but there bidder date
is not displaying
29 PAYMENT They have given three payment but still one Payment is DILIP GAYARI--
not showing for Van number 9826549577
==>RSBCL220424219
BAMBORI Shop Code : 3501003
Dilipgayari007
RSBCL
Guda Khera Shop no : 0905020
Shop is not showing in indent

DILIP GAYARI ==> As Discussed with Vijay Sir it there is

Showing Same Licensee id for both shop

33 PAYMENT Amount is not BEEN REFLECTED IN WALLET BALANCE Kuldeep - Bharathpur

PHONENUMBER IS NOT
AVAILABLE

34 RETAIL OFF LICENSE PARIHARAISHWARYK1111 sso id -

Shop Code - 1703015 PARIHARAISHWARYK111
Issue one licensee having 2 shops but this shop not 1
open for wallet recharge Shop Code - 1703015
9009607951

35 PAYMENT Pay amount to department but not show in wallet 9782925028

Mohan Singh Rathore-
Ganga Nagar
SSO Id - he sent mail of
details

36 RETAIL OFF LICENSE Ksparihar0011 Ksparihar0011

Shopcode - 1703001 Shopcode - 1703001
Email id - Ksparihar0011@gmail.com Email id -
Shop is not showing in User Creation Ksparihar0011@gmail.co
m

37 RETAIL OFF LICENSE Shop opt out letter, issue already resolved in
google sheet
44 RETAIL OFF LICENSE Data is not showing in grid based on licensee Id Dharmendra- Karawali :
9667380848
64 LOGIN Unable to login with sso id . (mail in helpdesk already) YUNAS.ALI2024 (already
resolved)
68 SSO ONE SSO ID - MULTIPLE SHOPS ISSUE(MORE THAN ONE parashuram shivare
SHOPS NOT DISPLAYING) SSO ID -
PRSHIVHARE111
shop code- 1406026
6307382782
69 CHALLAN WRONG WALLET BALANCE ISSUE VIKRAM MEMALLA
PALLI : 9829175804
72 SPIRIT NOC 1. FL 5 OPTION NOT SHOWING 8058120555
2. FL6 OPTION NOT SHOWING(FOR OTHER STATE RAJESH JAIN - BEAM
IMPORT OR EXPORT) GLOBAL
sso id - RAJESHJAINGSL
sso Id - PANDEYDAYA955

86 RETAIL OFF LICENSE Old name is displaying in shop lifted on 26-09-2024 9251472629
while updating licensee profile Garima
88 CHALLAN Challaan of Rs10030 has been submitted but Ledger is 9251472629
showing Rs 2006284 Narayan Singh Bisht
89 RETAIL OFF LICENSE Bikaner licensee name jeetu singh is matched with 9983956325
wrong shop code. Bikaner licensee name
Actual Shop code is 0702012 but it is showing with jeetu singh is matched
0702014. They have with wrong shop code.
done correction by editing option but issue persists. Actual Shop code is
702014 is the code of 0702012 but it is showing
unsettled shop with 0702014. They have
done correction by
editing option but issue
persists. 702014 is the
code of
unsettled shop

91 CHALLAN ISSUE IN IMTL Billing 7891592047

SHAKTI SINGH RATHORE -
JHUNJHUNU

93 USER MANAGEMENT SSO ID RADHAMEENABASWA SSO ID--->

SHOP CODE 2901025 recurring problem of no RADHAMEENABASWA
authorization SHOP CODE---> 2901025
recurring problem of no
authorization

96 CHALLAN Sardar nagar Shop Code 0606037 Mob No : 8504005221

SSO RAJNISH.SUWALKA Shop Code : 0606037
CHALLAN was submittted, SSO--->
BILL was generated, But no more opening RAJNISH.SUWALKA
Name ---> Jitendra Singh

102 USER MANAGEMENT 2702035 This shop is not showing in items 2P Already issue resolved
(Mentioned in google
sheet)

103 RETAIL OFF LICENSE 22231401010 shop entry is complete but is not Already issue resolved
showing in license (Mentioned in google
sheet)

104 CHALLAN Balance is not updating in Ledger Already issue resolved

(Mentioned in google
sheet)

106 RETAIL OFF LICENSE 1701018 showing error at licensee Already issue resolved
(Mentioned in google
sheet)

107 RETAIL OFF LICENSE 0502029 showing error at licensee for Bharapur Already issue resolved
(Mentioned in google
sheet)

110 RETAIL OFF LICENSE Remarks.pdf to be attached herein Already issue resolved
(Mentioned in google
sheet)
111 CHALLAN Balance is showing negative in ES shop Already issue resolved
(Mentioned in google
sheet)

116 SPIRIT NOC Unable to generate FL5 because Date of Issue is not Already issue resolved
proper format in page (Mentioned in google
sheet)

117 LOGIN Unable to login 9414086869

Name :

yunas ali --Rajgarh churu

119 OFS 1) Exise Duty Ledger RSGSM is not showing 9928921177

Vivek ( Jodhpur )
121 RETAIL OFF LICENSE 3) Shop Guranturee is not showing 9928921177
Vivek ( Jodhpur )
138 CHALLAN Amount in show in wallet/PAYMENT ISSUE Ashu Singh-
Jaisalmer :7665633819
139 RETAIL OFF LICENSE Query regarding to guarantee 9521627557
Narayan Singh- Barmer
141 RETAIL OFF LICENSE 1) Details are not showing in Licensee Profile for Retails 7877275678
off Name : Sandeep Singh
2) Licensee able to Login there is showing Confirmation SSOID - sandy2001
button for payment Shop Code : 0105031
3) Excise Challan is not showing to Licensee and unable ( Beawer )
to create indent Shop Name : Beawer
4.

142 OFS OFS DISPATCH ISSUE. 8239276508

SHIVA CHOUDARY
144 ANDROID ANDROID SCANING ISSUE IN OFS 8239276508
SHIVA CHOUDARY
145 SPIRIT NOC sso - RJ10B0005084 (Unable to login to purchase 9351478099
spirit from distillary) goyal homo pharma
152 INDENT Shop is not showing RSBCL Demand/Indent SSO ID : ksparihar0011

154 OFS Vechicle is already reached depo but in depot unable to United Spirit Alwar
prceed with MIS
157 RETAIL OFF LICENSE Previous balance is not showing United Spirit Alwar

159 BRAND AND LABEL Payment issue United Spirit Alwar

160 BRAND AND LABEL Brand Repeating United Spirit Alwar

161 TNT In TNT, CSD is showing United Spirit Alwar

166 Manufacturing Unit Licensee Balance not Transfer for ED & AED etc PHONE NUMBER IS
NOT AVAILABLE
167 Manufacturing Unit The page is not getting load. PHONE NUMBER IS
NOT AVAILABLE
169 INDENT This licensee PAN Card number is not showing 9928657472
that's why he has to pay TCS of 5% every time and SATPAL - Licensee
personal data
is invalid.

170 PAYMENT CHALLAN PROCEESS NOT GETTING 7725943242

RAJANISH KUMAR
171 PAYMENT Excise Duty Payment amount (close ) is not show 8619525529
Rehma ram - Barmer
174 Spirit NOC / Lab / Brand After login to the application , unable to find FL-5 , 8058120555
FL-6 , Sample Lab and Label registration renewal . Rajesh Jain (Dean
Globus spirits)
176 RETAIL ON LICENSE IEMS 1.0 Retail of licensee data transfer from 8896494949
application DO level to IEMS 2.0 2. challan amount MONIKA -
is not displaying for 46 k & 55k. HANUMANGARH

178 OFS / Indent 1.New Ofs (total case infornation) missing 2.old mob no : 8769010486
depo record not showing 3. Indent balance not Sarita Bhargav (Excise
showing inspector Ganga nagar)
4.after issuring slip scan option not available 5.
New Van record is not showing 6.Shop name are
not displaying.

183 TNT TOTAL PRODUCTION (UNSYNCED) Mob No : 8290401209

GAURAV YADAV -
ALWAR
Sr. Manager
Production
RADICOGAURAV
9828411518

187 RETAIL OFF LICENSE Some shops which were not showing yesterday PHONE NUMBER IS
few shops out of them have appeared but while NOT AVAILABLE
mapping data is not getting saved
189 RETAIL OFF LICENSE 1.Unable to enter pan card details MOB No : 9602749420
2.Shapura place name not showing in the Name : Amar Barsha
dropdown msen2422@gmail.com
.
mail by this id in help
desk

195 TNT Data is not syncing in production. MOB No : 8949497894

Name : Ravindra singh
(Jhotwara)
196 OFS 1 Invoice not generated according to FIFO method MOB no :7726060740
2 Mis not finalized but batch no taken by software AD RISL Jaipur Shweta
while generate ITP Khandelwal
3.licencees deposit amount but there is variation has forwarded this
shown in licensee ledger issue sent to her by
4. Total no of cases issued to licensee not shown E.C Sir
in ITP
5. opening balance and closing balance not shown
in ITP
In some casesThose batch no shown in ITp which
are not available in stock
New license not being generated even after e
grass chalan submitted
Licensee’s Shope code not active hence he cannot
open the shop and do any lifting

198 WALLET PAYMENT Error in balance after adding the balance is MOb No : 9414914621
constantly increasing NAME : Chotu
Singh(Jodhpur)

199 OFS 1.DATA MISS MATCHING IN SUPPLIER Mob No : 7412026114

INVOICE. sso id --->
2.SHOWING SELECTED MONTH IS NOT VALID SHARVAN.KUMARC
IN TP GENERATE.
3. While approving TP from OIC , this error
message is displaying"ORA-01843 not a valid
month"
4. Reject option is not displaying for OIC
LEAD TeamMember PROD TARGET DATE NO OF CUSTOMERS
COMPLAINTS
RAJVEER Nitesh Saini & Rajveer 10/18/2024 7

RAJVEER Jyoti Banduni & Rajveer 10/18/2024 1

RAJVEER Nitesh Saini & Rajveer 10/18/2024 1

RAJVEER Ayush Ranjan & Rajveer 10/18/2024 1

RAJVEER Vijay Kumawat & 10/18/2024 1
Rajveer

RAJVEER Ayush Ranjan & Rajveer 10/18/2024 1

RAJVEER Vijay Kumawat & 10/18/2024 1

Rajveer

RAJVEER Ayush Ranjan & Rajveer 10/18/2024 3

RAJVEER Binit Kumar & Rajveer 10/18/2024 1

RAJVEER Vijay Kumawat & 10/18/2024 1

Rajveer

RAJVEER Ayush Ranjan & Rajveer 10/18/2024 1

RAJVEER Ayush Ranjan & Rajveer 10/18/2024 1

RAJVEER GK Goneppa & Rajveer 10/18/2024 1

RAJVEER Vijay Kumawat & 10/18/2024 1
Rajveer

RAJVEER Vijay Kumawat & 10/18/2024 1

Rajveer

RAJVEER Nitesh Saini & Rajveer 10/18/2024 1

RAJVEER Vijay Kumawat & 10/18/2024 1

Rajveer

RAJVEER Nitesh Saini & Rajveer 10/18/2024 1

RAJVEER Nitesh Saini & Rajveer 10/18/2024

RAJVEER Nitesh Saini & Rajveer 10/18/2024

RAJVEER Ayush Ranjan & Rajveer 10/18/2024

RAJVEER Ayush Ranjan & Rajveer 10/18/2024

RAJVEER Vijay Kumawat & 10/18/2024

Rajveer
RAJVEER Jyoti Banduni & Rajveer 10/18/2024

RAJVEER Guddu Singh & Rajveer 10/18/2024

RAJVEER Vijay Kumawat & 10/18/2024
Rajveer
RAJVEER Guddu Singh & Rajveer 10/18/2024

RAJVEER Vijay Kumawat & 10/18/2024

Rajveer

RAJVEER GK Goneppa & Rajveer 10/18/2024

RAJVEER Jyoti Banduni & Rajveer 10/18/2024

RAJVEER Nitesh Saini & Rajveer 10/18/2024

RAJVEER Guddu Singh & Rajveer 10/18/2024

RAJVEER Vijay Kumawat & 10/18/2024

Rajveer

RAJVEER Guddu Singh & Rajveer 10/18/2024

RAJVEER Guddu Singh & Rajveer 10/18/2024

RAJVEER Binit Kumar & Rajveer 10/18/2024

RAJVEER Vijay Kumawat & 10/18/2024
Rajveer

PULKIT Ravishankar Sharma & 10/18/2024 1

Pulkit Bhartia

RAJVEER Nitesh Saini & Rajveer 10/18/2024 1

RAJVEER Vijay Kumawat & 10/18/2024 3

Rajveer
RAJVEER Rajveer 10/18/2024 1

RAJVEER Vijay Kumawat & 10/18/2024 2

Rajveer
RAJVEER Rajveer 10/18/2024 1

RAJVEER Rajveer 10/18/2024 1

PULKIT Vikas Kumar & Pulkit 10/18/2024 1

Bhartia
PULKIT Reena yadav & Pulkit 10/18/2024 1
Bhartia
RAJVEER Nitesh Saini & Rajveer 10/18/2024 1

Pulkit Ravishankar Sharma & 10/18/2024 1

Pulkit Bhartia
PULKIT Sarvesh Jha & Pulkit 10/18/2024 1
Bhartia
RAJVEER DEVENDRA SHIGH 10/18/2024
SHEKHAWAT
RAJVEER DEVENDRA SHIGH 10/18/2024
SHEKHAWAT
RAJVEER DEVENDRA SHIGH 10/18/2024
SHEKHAWAT
Pulkit DEVENDRA SHIGH 10/18/2024
SHEKHAWAT & Pulkit
Bhartia
RAJVEER DEVENDRA SHIGH 10/18/2024
SHEKHAWAT
 DEVENDRA SHIGH 10/18/2024
SHEKHAWAT
Rajveer Vijay Kumawat & 10/18/2024
Rajveer

Rajveer Vijay Kumawat & 10/18/2024

Rajveer
Rajveer Vijay Kumawat & 10/18/2024
Rajveer
RAJVEER Jyoti Banduni & 10/18/2024
Rajveer

RAJVEER Nitesh Saini & Rajveer 10/18/2024

PULKIT Ravishankar Sharma 10/18/2024

& Pulkit Bhartia

Pulkit DEVENDRA SHIGH 10/18/2024

SHEKHAWAT & Pulkit
Bhartia

RAJVEER DEVENDRA SHIGH 10/18/2024

SHEKHAWAT

RAJVEER Shubham Kumar & 10/18/2024

Rajveer

Pulkit DEVENDRA SHIGH 10/18/2024

SHEKHAWAT & Pulkit
Bhartia
PULKIT DEVENDRA SHIGH 10/18/2024
SHEKHAWAT

PULKIT DEVENDRA SHIGH 10/18/2024

SHEKHAWAT

PULKIT
Status Status of user After calling

Not Clear Not picking call

Not Clear call is busy

Not Clear Not picking call

Not Clear call is busy

Not Clear not resolved

Not Clear switched Off

Not Clear Not picking call

Not Clear not resolved

Not Clear resolved

Not Clear call is busy

Not Clear customer telling he

doesn't have any issue ,
don't call

Not Clear customer telling he

doesn't have any issue ,
don't call

Not Clear resolved

Not Clear call is busy

Not Clear phone number not

avaliable

Not Clear Not picking call

Not Clear not resolved

Not Clear phone number not

avaliable

Not Clear Resolved

Not Clear Resolved

Not Clear Resolved

Not Clear not resolved

Not Clear call is busy

Not Clear not resolved

Not Clear not resolved

Not Clear not resolved

Not Clear not resolved

Not Clear Resolved

Not Clear mobile number not

avaliable

Not Clear Resolved

Not Clear Resolved

Not Clear Resolved

Not Clear Resolved

Not Clear Resolved

Not Clear Resolved

Not Clear Resolved

Not Clear Resolved

Not Clear Resolved

Not Clear Resolved

Not Clear Not Resolve

Not Clear Not Resolve

Not Clear Not Resolve

Not Clear Not Resolve

Not Clear Not Resolve

Not Clear Resolved

Not Clear Resolved

Not Clear Not Resolve

Not Clear

Not Clear PHONE NUMBER IS NOT

AVAILABLE
Not Clear PHONE NUMBER IS NOT
AVAILABLE
Not Clear PHONE NUMBER IS NOT
AVAILABLE
Not Clear PHONE NUMBER IS NOT
AVAILABLE
Not Clear PHONE NUMBER IS NOT
AVAILABLE

Not Clear PHONE NUMBER IS NOT

AVAILABLE
Not Clear PHONE NUMBER IS NOT
AVAILABLE
Not Clear not picking call

Not Clear not picking call

Not Clear NOT RESOLVED

(priority)
Not Clear NOT RESOLVED
(priority)

Not Clear NOT RESOLVED(remaining

information will be
avialable
in mail) sanjay deniwl

Not Clear NOT RESOLVED

(priority)

Not Clear RESOLVED

Not Clear PHONE NUMBER IS NOT

AVAILABLE

Not Clear NOT RESOLVED

(priority)

Not Clear SWITCHED OFF

Not Clear NOT RESOLVED
(priority)

Not Clear NOT REACHABLE

NOT RESOLVED
(priority)