Foodpanda Documentation

About:

In an era of rapid technological advancements and changing workplace dynamics,

creating a culture that allows employees to better adapt to an evolving landscape is
crucial for professional success. foodpanda stands out as an organization that
nurtures a dynamic and vibrant workplace culture. Behind the delicious meals and
groceries delivered to doorsteps is a workplace where ideas flourish, collaboration
thrives, and employees are empowered to shape the future of the company.

With only a team of 4, foodpanda Bangladesh was founded in December 2013 by

Ambareen Reza and Zubair BA Siddiky. Today, foodpanda is a subsidiary under
Delivery Hero, a global leader of the food delivery industry. Powered by
technology and operational excellence, foodpanda Bangladesh is spearheading the
growth of food delivery and quick-commerce (q-commerce) across the region, in
collaboration with all its stakeholders.

Since 2013, foodpanda has successfully created a sustainable digital ecosystem for
restaurants, SMEs, customers, and rider partners in Bangladesh, with an
unwavering goal to ensure customer satisfaction through fast deliveries at the tap
of a button. All these are driven by a dedicated team, who are constantly provided
opportunities to contribute to the culture of innovation.
Professional journeys at foodpanda

At foodpanda, all employees - from entry level staff to senior management - are
empowered to take charge of their growth, engage in creative problem-solving, and
even question established norms. This empowerment is ingrained as part of the
mentorship provided by leaders who guide and support their teams in their
professional journeys. The company’s culture is such that each employee is highly
valued and every opinion is genuinely considered. The commitment to inclusion
and diversity extends beyond rhetoric, and comes through in the day-to-day
experience of all. Here, everyone, irrespective of age, seniority, or hierarchy, has
the potential to effect change.

Sahida Fatema joined foodpanda in 2020 as the first female manager in foodpanda
Bangladesh's operations team. Since then, she has overseen various projects
including rider recruitment and engagement and is currently a rider experience
manager. She was recently nominated by the company for ‘TAAGA Outstanding
Young Professionals Award 2023,’ where she was one of the six finalists.

“Every day, my drive to learn and strive for excellence serves as a constant source
of motivation. Over the years, I've learned the intricacies of successful operations,
prioritization, and effective workforce management. Leading a team has taught me
valuable leadership skills, from presenting ideas with precision to problem-solving.
Today, I approach any business challenge with confidence, knowing that, while it
may be difficult, it's not impossible—a mindset cultivated through my experiences
at foodpanda," said Sahida Fatema, manager, rider experience.

Dedicated to fostering the continuous growth of employees, foodpanda provides a

Learning Portal equipped with a myriad of modules designed to enhance skills not
only within employees’ functional arenas, but also in areas which are essential in
today’s business environment - such as data analytics, business communication,
leadership, team management, and conflict management. Successful completion of
these modules earns employees certifications, adding to their proficiency.

“When I joined, I had some skills and ambition, but it was foodpanda that saw
beyond that –they provided me with opportunities to stretch my capabilities, take
on challenging projects, and develop new skills,” says Zaeed Zubair, manager,
strategic account management.

foodpanda firmly believes in honing the next generation of talent, and tailors
personalized training and development programs for high-performing individuals
to take on future leadership roles. .

Mohammad Tariqul Islam, senior manager, pandago, is one such individual. He

joined foodpanda back in 2018, and his capabilities were groomed, which led to his
accelerated career growth.

“Taking charge of a new vertical at foodpanda has been an incredibly empowering

experience for me. The trust and confidence placed in me by the company
motivated me to push my boundaries and excel in ways I hadn't imagined. Leading
a new initiative not only allowed me to contribute to the company's growth but also
fueled my passion for innovation and strategic thinking,” said Mohammad Tariqul
Islam, senior manager, pandago.

Nurturing a healthy work-life at foodpanda

foodpanda’s commitment to employee well-being extends to health initiatives,

including informative sessions led by prominent medical practitioners in
Bangladesh. For instance, a recent session held last October focused on Breast
Cancer Awareness for female employees. The company also has an existing
partnership with Praava Health that enables employee access to medical and
diagnostic services at discounted rates.

Recognizing the importance of a healthy work-life balance, foodpanda organises

annual sports tournaments, including football and cricket, to promote both
employee engagement and physical activity. These initiatives not only enhance
mental well-being but also underscore the dedication to creating a holistic
workplace environment.

Foodpanda's role in shaping graduates' futures:

foodpanda, as a subsidiary of Delivery Hero (headquartered in Berlin) which has
operations in over 70 countries, provides immense opportunities for graduates.

As a company powered by technology, foodpanda stands at the forefront of

Bangladesh's digital revolution, providing an environment where individuals can
contribute and thrive in this rapidly evolving technological landscape.

"In the ever-evolving technological landscape, we recognize a shift in how

individuals grow in their careers. At foodpanda, we are dedicated to continuous
improvement, and strive to enhance our workplace every day by embracing
diversity and fostering inclusion. Our role as an employer goes beyond
conventional responsibilities, as we provide a dynamic platform for learning,
growth, and innovation. We believe in empowering the next generation of leaders
who can bring about positive change, ensuring that every individual has the
opportunity to contribute meaningfully to our collective success," emphasized HM
Saif, head of people at foodpanda Bangladesh.

foodpanda encourages employees to explore diverse career opportunities within the

company. Be it middle management roles such as project managers or entry-level
positions within operations and marketing teams, there are numerous paths for
professional development.

The company firmly believes that success is built on the collective efforts of its
dedicated and talented workforce. By embracing innovation, maintaining a healthy
work-life balance, investing in professional development, and cultivating a positive
team environment, the efforts of one individual contribute not only to his/her
personal success but also to the overall success of foodpanda. Here, opportunities
are aplenty, and one is assured of a fulfilling and rewarding career at foodpanda.

Another Document

1. Introduction to Foodpanda Bangladesh

Foodpanda Bangladesh is a leading online food delivery platform operating

under Delivery Hero, a global market leader in the food delivery industry. Since
its launch in 2013, Foodpanda Bangladesh has grown to connect millions of
customers with restaurants, grocery stores, and other retail services across
major cities in the country.

Key Services:

● Food Delivery: Partnerships with over 10,000 restaurants, offering

diverse cuisines.
● Pandamart: Quick-commerce service providing grocery delivery within 30
minutes.
● Pandago: Logistics service for personal and business delivery needs.
 ● Pandapro: Subscription for discounts and exclusive offers.

Website: foodpanda.com.bd
Parent Company: Delivery Hero SE

2. Company Values

1. Customer-Centric: Committed to providing convenient and fast services

tailored to customer needs.
2. Innovation: Leveraging technology to optimize delivery logistics and
improve customer experience.
3. Sustainability: Supporting local businesses and creating job opportunities
for riders and vendors.
4. Team Collaboration: Fostering an inclusive and progressive work
environment.

3. IT Infrastructure

Foodpanda’s IT operations focus on maintaining its highly scalable and reliable

platform, with a strong emphasis on:

● Tech Stack: Primarily includes cloud computing, API integrations, and

advanced data analytics.
● Mobile Applications: Android and iOS apps optimized for user
experience.
● Data Management: Real-time tracking of orders, customer preferences,
and rider operations.
● Security: Ensures data protection and privacy compliance in accordance
with global standards.

Tech Platforms Used:

● AWS: For hosting and scaling operations.

● Big Data Analytics: To analyze customer behavior and optimize delivery
times.
● AI/ML: For route optimization and personalized recommendations.
4. Opportunities for IT Interns

As an IT intern at Foodpanda Bangladesh, you would:

1. Support IT Operations:
○ Assist in system maintenance and troubleshooting.
○ Contribute to network management and cloud-based systems.
2. Application Development:
○ Collaborate on feature updates for mobile and web platforms.
○ Participate in API integration with partner platforms.
3. Data Analysis:
○ Work on database management and report generation.
○ Analyze operational data to improve processes.
4. Cybersecurity:
○ Help monitor and address security risks.
○ Assist in compliance audits and data protection measures.

5. Why Foodpanda Bangladesh?

1. Dynamic Work Environment: Exposure to cutting-edge technologies and

innovative projects.
2. Global Exposure: Work as part of a multinational team under Delivery
Hero’s guidance.
3. Learning Opportunities: Participate in mentorship programs, hackathons,
and training sessions.
4. Growth Potential: Internships often lead to full-time roles within
Foodpanda.

6. Key Achievements of Foodpanda Bangladesh

● Foodpanda was among the first companies to introduce quick-commerce

in Bangladesh, enabling grocery deliveries within 30 minutes.
● Built an extensive partner network of restaurants and vendors, supporting
small and medium enterprises (SMEs) through digital transformation.
 ● Played a pivotal role during the COVID-19 pandemic by ensuring
uninterrupted food and grocery delivery services.

7. Challenges and Future Goals

Challenges:

● Maintaining consistent delivery times during peak hours.

● Enhancing security for payment systems and user data.
● Expanding services to rural and semi-urban areas.

Future Goals:

● Broaden the scope of quick-commerce with more product categories.

● Leverage AI for predictive analytics and further enhance customer
experience.
● Strengthen IT systems to accommodate growing user demand.

8. Conclusion

Foodpanda Bangladesh is a fast-growing organization that offers a vibrant

platform for IT professionals to innovate and make an impact. As an IT intern,
you will have the chance to work on real-world projects, learn from industry
leaders, and contribute to the technological backbone of one of Bangladesh’s
most influential digital businesses.

why i attend food panda company as a it supporter?

1. Exposure to Cutting-Edge Technology

● Advanced Tech Infrastructure: Foodpanda uses state-of-the-art tools

and technologies such as cloud computing (AWS), AI/ML, and big data
analytics. As an IT supporter, you’ll gain hands-on experience with these
technologies, enhancing your technical skills.
 ● Innovative Projects: You'll contribute to real-time systems like delivery
tracking, route optimization, and secure payment gateways, allowing
you to learn about scalable IT solutions in a fast-paced environment.

2. Contribution to a Growing Industry

● Q-Commerce Growth: Foodpanda is a leader in quick-commerce in

Bangladesh. As an IT supporter, you’ll help maintain systems that serve
thousands of daily users, playing a critical role in a rapidly expanding
industry.
● Impactful Work: Your efforts will directly affect operational efficiency,
customer satisfaction, and vendor success, making your role impactful on
a national level.

3. Professional Development

● Skill Enhancement: Foodpanda offers opportunities to learn about

network management, cybersecurity, and data analysis, which are
valuable in the IT field.
● Mentorship and Training: Working with experienced IT professionals and
participating in internal training programs can help accelerate your career
growth.
● Global Exposure: Being part of Delivery Hero, a global entity, allows you
to learn from best practices implemented worldwide.

4. Supportive Work Environment

● Team Collaboration: Foodpanda fosters a collaborative and inclusive

environment, giving you opportunities to work with cross-functional teams
like operations, marketing, and data analysis.
● Employee Empowerment: The company emphasizes professional growth
and flexibility, which are ideal for young professionals starting their careers.
5. Long-Term Career Prospects

● Path to Growth: Many IT interns and supporters transition to full-time roles

within Foodpanda, as the company values internal talent.
● Reputation Boost: Being associated with a reputable, globally recognized
brand like Foodpanda enhances your CV and career prospects.

Why You Specifically?

Consider your personal skills and experiences that align with Foodpanda's
needs:

● If you're tech-savvy and problem-solving-oriented, you’ll excel in

maintaining and troubleshooting their systems.
● If you enjoy working in dynamic, tech-driven environments, Foodpanda is
the perfect match.