Customer and CLM Interaction Script

CLM: Good afternoon Sir, I hope I’m not disturbing you.

CX: (Rudely) You are disturbing me. What is this about? Make it quick.

CLM: Thank you for your time, Sir. I wanted to discuss how our IT infrastructure and cloud
services can optimize your business operations and help reduce your costs.

CX: (Dismissive) I don’t need to hear this right now. We already use AWS. Why should I even
listen to you?

CLM: I understand Sir. AWS is a great platform, but many businesses experience rising costs
over time with hidden charges for data transfer and scaling. Our solution is more
transparent, cost-effective, and designed to scale as your business grows.

CX: (Aggressive) Cost-effective? AWS is working fine for us. What makes you think your
service will be any better?

CLM: Sir, while AWS does the job, it often comes with complex pricing models, especially
when you need to scale up. With our service, you only pay for what you use, and we offer
better flexibility and control without any hidden costs. Our customers typically save up to
50% compared to what they spent on AWS.

CX: (Sarcastically) Oh really? And how is your so-called service better than AWS? They have
the best infrastructure.

CLM: That’s a great point, Sir. While AWS has a global presence, we offer sovereign data
centers that ensure your data stays compliant with local laws. Our infrastructure guarantees
99.982% uptime with multiple failover mechanisms, so your business is never impacted by
downtime.

CX: (Interrupting) Uptime? I’m not worried about that. I already have a system that works.
What happens when your cloud goes down? Will I have to chase you around for support?

CLM: Sir, our cloud service has a robust failover system in place. In the rare event of
downtime, your data will automatically be switched to a backup data center, ensuring
business continuity. Unlike traditional systems, you won’t be left struggling to recover data.

CX: (Defensive) That sounds good, but we’ve already invested in our physical servers. What
would I get by switching?
CLM: I understand the hesitation, Sir. Your servers have served you well, but they come
with ongoing maintenance costs, energy bills, and scalability limitations. Our cloud service
eliminates those ongoing OPEX costs and allows you to scale instantly without worrying
about additional infrastructure investments.

CX: (Skeptical) I still don’t see why I need to move. AWS already offers data security. My
business is safe.

CLM: Absolutely, Sir. Security is key. But while AWS offers basic protection, it often relies on
shared responsibility models. We take it a step further by offering enterprise-grade
encryption, AI-driven threat detection, and private cloud options for full control. Our 24/7
threat hunting ensures that any vulnerability is detected and handled before it can cause
damage.

CX: (Interrupting) We already have antivirus installed. Why do I need your so-called Critical
User Protection?

CLM: That’s a great question, Sir. Antivirus software is great for basic threats, but today’s
cyberattacks are much more sophisticated—things like ransomware and advanced
phishing. Our Critical User Protection (CUP) uses AI to detect suspicious behavior in real-
time, isolates the threat, and prevents it from spreading. It’s proactive, not reactive, and it’s
designed to protect your critical users and sensitive data from evolving threats.

CX: (Sarcastic) Oh, great. Another fancy name for a service I don’t need. My antivirus is
working just fine.

CLM: I understand your concern, Sir. But think of it this way: antivirus can’t protect against
newer, more complex threats that evolve daily. Our CUP is built to keep your critical users
protected around the clock with automated responses, and it’s much more effective than
traditional endpoint security. And for just ₹399 per user, it’s a small price to pay to keep
your business secure.

CX: (Agitated) This is all a waste of time. What about backups? We already back up our data
with AWS. Why should I switch to your backup service?

CLM: Sir, AWS charges for every upload and download. We don’t. Our backup solution is
straightforward, with no extra charges for data transfer. Plus, we offer immutable storage,
meaning your data can’t be accidentally or maliciously deleted. It's safe, recoverable, and
cost-effective.

CX: (Raising voice) And the recovery times? AWS takes forever to restore backups. Are you
telling me you’ll do it faster?
CLM: Absolutely, Sir. Our incremental backups are designed for speed. We can restore your
data in minutes, not hours, ensuring minimal disruption to your business. You won’t waste
any time waiting for a recovery.

CX: (Rude) So you’re saying AWS can’t do this? You really think you’re better?

CLM: Sir, our backup and recovery solutions are more efficient and cost-effective than AWS.
While AWS provides good services, they often come with additional fees and slow recovery
times. With us, you get a fast, reliable, and budget-friendly solution.

CX: (Frustrated) You’re saying AWS is too expensive? You think I’ll just trust you because
you tell me you’re cheaper?

CLM: I understand, Sir. It’s not just about price. We provide a service that’s tailored to your
business needs, with no hidden costs. We’re 50% cheaper than AWS, and we give you
personalized support, which AWS can’t match. We ensure that your data is secure, your
operations are streamlined, and your costs stay low.

CX: (Aggressive) You really think I’m going to switch everything over to you just because
you say so? How do I know you’ll even deliver?

CLM: Sir, I respect your concerns, and I understand the hesitation. That’s why we offer a no-
commitment 7-day trial. You can experience our services firsthand, test our CUP, backup,
and disaster recovery, and compare them with your current setup. If you’re not satisfied,
you can walk away, no questions asked.

CX: (Pauses) Alright, I’ll give it a shot. But if you fail to impress me, you’re out.

CLM: Thank you, Sir. I’ll set up the trial and send all the details right away. You can test our
services without any pressure. If we meet your expectations, we’ll take it from there. I’m
confident you’ll see the difference.

CX: (Grumbling) Fine, send the details. We’ll see if you live up to your promises.

CLM: Thank you, Sir. I will send everything shortly. Looking forward to hearing from you.
Have a great day ahead.