Agent Script- MCA/ MCA Debt
Settlement
Agent: Good morning/afternoon, [Merchant's Name]. This is [Your Name] with
FQ Financing. I'm calling to follow up on a potential financing opportunity for
your business, [Business Name].
Merchant: What is this about? / How can I help you?
Agent: Great, I appreciate your time. We specialize in providing fast, flexible
funding solutions for businesses like yours. I understand you might be busy, so
I'll be quick. Could you tell me briefly how much additional capital could benefit
your business right now?
Qualification Questions:
To get started, could you tell me a little about your business? What industry are you in?
Approximately how much does your business deposit into its bank account each month?
How long has your business been operating?
Have you ever filed for bankruptcy or defaulted on a lo`an?
What is your general credit score?
Do you currently have any outstanding merchant cash advances?
Could you please share your best email address?
For trucking businesses: How many trucks does your fleet operate?
Transition to Funding Manager: Based on the information you've provided, it sounds like you
might qualify for a loan program to help grow your business. To determine the best options for
you, I'd like to transfer you to our Loan Specialist. They can provide a customized quote and
answer any questions you may have. OK?
Transfer Agent: Hi, I have _________ on the line, he’s interested in getting __(amount) for
____(purpose). and he is depositing about _____ in every month. Can you take the call from here?
Rebuttals
I'm busy: "I completely understand. This call should only take about 3-5 minutes. It
could be a game-changer for your business."
I'm not interested: "I appreciate your time. May I ask what about business financing are
you not interested in? We offer flexible terms and fast funding."
I don't need the money: "That's great to hear! Having extra capital can be a strategic
advantage. It allows businesses to seize opportunities, manage unexpected expenses, or
invest in growth. Would you be open to learning more about how it could benefit you?"
I currently have an LOC/current loan: "That's a smart move. Additional funding can
often complement existing financing options. Would you be open to exploring how a
cash advance can further support your business goals?"
I'd rather go to a bank: "Banks can be time-consuming and have strict requirements.
We specialize in providing fast funding with minimal paperwork. Would you like to learn
more about our process?"
What is the rate?: "Our Funding Manager can provide you with a customized rate based
on your specific business situation. They'll be happy to explain the details."
Where did you get my number?: "We use a variety of reputable business databases to
identify potential clients. Our goal is to connect with businesses that could benefit from
our services."
What's the catch?: "There's no catch. We offer transparent financing options with clear
terms and conditions. Our Funding Manager can explain everything in detail."
I don't think I would qualify: "It's worth checking. We work with businesses of all sizes
and credit profiles. Let's see if we can find a solution that works for you."
Are you direct lenders?: "Yes, we are a direct lender. This means you deal with us
directly, without any intermediaries."
Where are you located?: "Our headquarters are in Overland Park, KS. However, we
work with businesses nationwide."
Additional Tips
Active Listening: Pay close attention to the merchant's needs and concerns.
Build Rapport: Establish a friendly and professional connection.
Confidence: Convey confidence in your product and services.
Persistence: Politely overcome objections and guide the conversation towards a
transfer.
By incorporating these enhancements, you can significantly improve your call
conversion rates and provide a better experience for potential clients.
