FinalGroupReport Group6
FinalGroupReport Group6
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period, the number of cars in the first months has improved compared to 2023. The growth rate
compared to 10 months of the same period in 2023 (from March to December) is 15,87%.
=> The number 15.87% is at a moderate level compared to the growth percentage of
each quarter, so this goal can be achieved. This is supported by the notable surge in electric car
deliveries, with a remarkable 436% increase in the second quarter of 2023 (Huyền, 2023a) and a
continued upward trend of 5% in the third quarter, indicating a positive market trajectory (Huyền,
2023b).
Relevant:
Increase VF9 car sales in 2024 to enhance VinFast's revenue and profitability. Simultaneously,
expanding VinFast's market share in electric cars within Vietnam, thereby elevating brand recognition,
reputation, and product quality in the market.
Timely:
From 1/1/2024 to 31/12/2024.
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2. Audience segmentation and buyer personas
2.1. Target audience and segmentation
From the beginning, Vinfast has positioned its VF9 car line in the E-SUV segment (VnExpress,
n.d.-a). Based on segment, selling price can be divided into VF9's target audience as:
Geography
• Area: Vietnam; especially large cities: Hanoi and Ho Chi Minh City
• High population density: Ho Chi Minh City's population density is 14.73 times higher than
the country's population density and Hanoi's population density is 8.2 times higher than the
country's population density.
Demographic
• Age: 35 years old or older, this is a group of customers with high, stable income and a need
to use high-end electric cars.
• Gender: All gender.
• Income: VF9 customers have high incomes. These are individuals and families who are
qualified to buy and take care of their beloved cars.
Mentality
• Care about quality and comfort: VF9 users want to own a car with luxurious design,
spacious and comfortable interior, powerful engine, and smooth operation.
• Desire to own high-tech products: They appreciate the smart, modern features of the car,
such as ADAS driving assistance system, infotainment system,...
Behavior
• Use a car regularly: need to use the car every day to go to work, go on business trips, travel,
etc.
• Appreciate safety features: Customers want to own a car with a modern safety system that
can protect them and their family members in case of an accident.
Based on the above factors, the target market of the VF9 car line in the Vietnamese market
can be divided into 2 segments:
Business segment: This is the customer segment with high income, who regularly uses cars,
cares about quality, comfort, and wants to show class.
Household segment: This is the customer segment with large families, interested in comfort,
safety, and wanting to experience new technology.
2.2. Business model
Not choosing the same direction as its previous brother, VF8, with a business model
combining B2B and B2C (Hà, n.d.), in the new car line VF9, Vinfast applies a business model mainly
B2C (Business-to-Consumer). Vinfast will produce and distribute products directly to end consumers.
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The introduction of a B2C business model is based on sales factors. It can be seen that from its launch
until now, no business in Vietnam has purchased and used VinFast VF9 for business purposes, so
currently VF9 is only at the B2C business model level. This model helps VinFast build close
relationships with customers, create cohesion and gain customer loyalty, thereby boosting sales..
2.3. Customer personas
Age 32 37
Target Show class; Make a good impression Bring the whole family together
with partners through trips and picnics
Pain point Spend a lot of time driving Some features of the ADAS driving
Lack of charging stations if the assistance package have not yet been
number of electric vehicle users activated, some software still needs
increases to be updated.
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Vietnam become a potential electric car market for many of the world's leading car manufacturers.
They are causing Vinfast to face the risk of facing many competitors right at home.
VinFast VF9 is currently competing directly with the following competitors:
Volkswagen ID.4 Tesla Model 3 Kia EV6
Audi e-tron GT Hyundai Ioniq 5 Mercedes-Benz EQS
The car models listed above are all competitors with the same target segment and target
customers as VinFast VF9 in the Vietnamese market. (Cường, 2022)
3.2. Perceptual map
Number of seats 6 or 7 5 7
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• Compare business strategies:
Brand With the philosophy of For Hyundai, a car is not Mercedes-Benz's brand
personality "Putting customers at the only a means of personality combines
center", VinFast is transportation but also a luxury and efficiency,
constantly innovating to living space with precision and prestige.
create classy products convenience and
and excellent comfort, a slogan that
experiences for speaks to the spirit of the
everyone. VinFast wants manufacturer and is also
to pioneer the a pretty great
development of the advertisement with
automobile language.
manufacturing industry
in Vietnam.
Strength VF9's biggest home The fast charging ability Mercedes-Benz EQS is
advantage in the of Hyundai Ioniq 5 is equipped with a
Vietnamese market is superior to the other two powerful electrical
thanks to its charging competitors with only 18 system with 2 motors,
infrastructure and minutes. Helps reduce providing outstanding
charging points, which waiting time and power and speed, and
are more fully equipped increase convenience for impressive travel
than the other two customers distance.
competitors.
Weakness Vinfast is a young auto Despite the advantage of As a luxury car model,
brand, not yet widely fast charging, finding the price of the EQS is
recognized in the charging points remains quite high compared to
domestic and a challenge. Inadequate the other two
international markets and unevenly developed competitors, so the user
compared to two strong charging infrastructure market is still limited.
competitors Hyundai across all regions limits
and Mercedes-Benz. the Hyundai Ioniq 5's
usability.
(Hyundai, n.d.; Mercedes-Benz, n.d.; VinFast, n.d.; VnExpress, n.d.-b)
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3.4. Determine market share
The electric car market in Vietnam is rapidly growing due to increasing environmental
awareness and government support. According to BMI Research, the market is expected to exhibit
strong growth potential in 2023, with an anticipated average annual increase of 25.8% in electric
vehicle sales from 2023 to 2032. Notably, VinFast holds a dominant position, claiming over 50%
market share in 2022. The entrance of major global brands like Tesla, Audi, Mercedes-Benz, and
Hyundai, along with the emergence of electric taxi company GSM, is expected to further boost
VinFast's sales in 2023. (Báo Hà Tĩnh, 2023; Kinh tế Chứng Khoáng, 2023; Vũ, 2023)
4. SWOT analysis
• Strengths
VinFast's Hai Phong plant, equipped with automated production lines, produces competitive
electric cars with a focus on quality and affordability. Their modern, energy-efficient models cater to
domestic and international markets. With an extensive distribution network, attractive policies, and
customer-centric after-sales services, VinFast has rapidly deployed over 1000 charging stations
across all 63 provinces, showcasing a deep understanding of consumer needs.
• Weaknesses
Being a new player in the automotive industry, VinFast lacks experience, potentially leading
to shortcomings in design, production, and operation of electric cars. The cost of VinFast electric cars
remains relatively high compared to the market average, posing a challenge in competing with other
established brands. Public skepticism may exist, with some Vietnamese citizens expressing doubts
about domestic products.
• Opportunities
The growing global demand for eco-friendly electric cars is a key opportunity for VinFast in
Vietnam. Partnerships with ProLogium, Cerence, and ZF enhance production capabilities, allowing
VinFast to capitalize on innovations in battery, AI, and driving assistance tech. Supportive
government policies, like reduced import taxes and incentives, further contribute to VinFast's cost
advantages and heightened competitiveness.
• Threats
Intense competition from well-established global electric car brands like Toyota, Hyundai,
Volkswagen, and Chinese brands poses a significant threat to VinFast. Rapid advancements in electric
car technology, with competitors frequently introducing new models with enhanced features,
necessitate continuous innovation from VinFast to meet consumer demands. Adaptation to changing
consumer preferences, as well as compliance with new regulations and policies from local and
international authorities, presents challenges for VinFast.
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5. Digital marketing channels
Website
The official VinFast website serves as the cornerstone of the digital marketing strategy for
VF9. It provides a centralized hub for potential customers to access detailed information, explore
features, and take desired actions such as scheduling test drives or submitting inquiries.
Search Engine Optimization (SEO)
SEO is crucial to ensure that the VF9 is easily discoverable by individuals actively searching
for electric vehicles online. By optimizing website content and leveraging relevant keywords, VinFast
can enhance its search engine rankings and increase organic traffic.
Social Media (Facebook, Instagram, TikTok)
Social media platforms, including Facebook, Instagram, and TikTok, offer a dynamic space
for engaging with diverse audiences. These channels allow VinFast to showcase VF9 through visually
appealing content, connect with potential buyers, and tap into different demographics.
Email Marketing
Email marketing plays a vital role in nurturing leads and maintaining a direct line of
communication with potential VF9 customers. Through segmented campaigns, VinFast can deliver
personalized content, promotions, and updates directly to the inboxes of interested individuals.
Influencer Marketing
Collaborating with influencers in the automotive and electric vehicle space provides VinFast
with an opportunity to reach a broader audience. Influencers bring credibility and authenticity,
showcasing VF9 features to their followers and potentially influencing purchase decisions.
Content Marketing
Content marketing, including blog posts, articles, and infographics, allows VinFast to educate
potential customers about VF9's technology, benefits, and unique selling points. It establishes VinFast
as an authority in the electric vehicle market and improves SEO.
Video Marketing
Video content is a powerful tool for providing immersive experiences and demonstrating
VF9's features. With engaging product walkthroughs, test drive videos, and behind-the-scenes
footage, VinFast can capture and maintain the attention of a visually-oriented audience.
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6. Develop your digital marketing strategies and tactics
6.1. Website
Strategy: Enhance the VinFast VF9 online presence, provide detailed information, and create
a seamless user experience.
Tactics:
• User-Friendly Design: Ensure a responsive and visually appealing website design, optimizing
for both desktop and mobile users.
• Detailed product information: Showcase VF9 features, specifications, and benefits, along with
high-quality images and videos.
• Clear Calls-to-Action (CTAs): Implement prominent CTAs to guide visitors toward test drives,
inquiries, or brochure downloads.
• Fast Loading Speed: Optimize the website for quick loading times to improve user experience
and SEO ranking.
• Chat Support: Integrate a live chat feature to assist visitors in real-time and address any queries
they may have.
Measurement metrics: Website traffic (the number of visitors to the VF9 product page);
Conversion rate (requesting a test drive, sending message, etc.); Bounce rate.
6.2. Search Engine Optimization (SEO)
Strategy: Improve VF9's search engine visibility, ranking, and organic traffic.
Tactics:
• Keyword research: Identify relevant keywords related to VF9, electric cars, and VinFast's
brand to optimize website content.
• On-Page SEO: Optimize meta tags, headers, and content with selected keywords to improve
search engine ranking.
• Quality content creation: Develop informative and engaging content, including blog posts,
articles, and videos, focusing on VF9's features and benefits.
• Link building: Build high-quality backlinks from reputable websites to improve domain
authority.
• Local SEO: Optimize VF9 pages for local searches, especially if there are physical dealerships.
Measurement metrics: Keyword rankings; Organic traffic; Backlink quality; Click-through
rate (CTR); Conversion rate from organic traffic (requesting a test drive, sending message, etc.)
6.3. Email Marketing
Strategy: Nurture leads, retain customers, and provide targeted information about VF9
features, promotions, and events.
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Tactics:
• Segmented email campaigns: Divide the audience based on demographics, interests, and
behaviors to send personalized and relevant content.
• Drip campaigns: Implement automated drip campaigns to guide leads through the sales funnel,
delivering valuable content at each stage.
• Promotional emails: Share special offers, promotions, and limited-time discounts to encourage
engagement and conversions.
• Newsletter updates: Regularly send newsletters featuring VF9 updates, customer testimonials,
and industry news.
• Interactive content: Include interactive elements like polls, quizzes, and surveys to boost
engagement.
Measurement metrics: Open rate: Click-through rate (CTR); Conversion rate (schedule a
test drive, etc.); Unsubscribe rate.
6.4. Social Media (Facebook, Instagram, TikTok)
Strategy: Increase brand awareness, engage the target audience, and showcase VF9's unique
features through visually appealing content.
Tactics:
• Visual content creation: Share high-quality images and videos highlighting VF9's design,
performance, and technology across all platforms.
• User-generated content (UGC): Encourage customers to share their VF9 experiences through
UGC and feature this content on VinFast's social media.
• Paid advertising: Utilize paid advertising options on Facebook and Instagram to reach a wider
audience and promote VF9 features and promotions.
• Live streams and stories: Leverage live streams and Stories on Instagram and Facebook for
real-time engagement and updates.
• TikTok challenges: Create and promote VF9-related challenges on TikTok to increase brand
visibility among a younger audience.
Measurement metrics: Engagement rate; Follower growth; Clicks and conversions; Reach
and impressions; TikTok views and participation.
6.5. Influencer Marketing
Strategy: Leverage influencers to reach a broader audience, build credibility, and create
authentic content around VF9.
Tactics:
• Identify relevant influencers: Collaborate with automotive influencers and celebrities whose
audience aligns with the target market for VF9. (Ex: Đường 2 chiều; Xe hay)
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• Sponsored content: Partner with influencers for sponsored posts, stories, and reviews featuring
VF9, showcasing its features and benefits.
• Event participation: Involve influencers in VinFast events, launches, or test drives to create
buzz and authentic endorsements.
Measurement metrics: Engagement metrics (likes, comments, shares); Influencer reach;
Follower growth; Conversion rate.
6.6. Content Marketing
Strategy: Create valuable and informative content to educate potential customers about VF9's
features and advantages.
Tactics:
• Blog posts and articles: Develop SEO-optimized blog posts and articles highlighting VF9's
specifications, technology, and benefits.
• Infographics: Create visually appealing infographics to present key information about VF9 in
a digestible format.
• Ebooks and guides: Produce comprehensive ebooks and guides providing in-depth knowledge
about electric vehicles and VF9.
• Case studies: Share success stories and case studies of VF9 owners, focusing on their
experiences and satisfaction.
• Newsletter content: Include VF9-related updates and stories in email newsletters to nurture
leads and retain customers.
Measurement metrics: Content engagement (time spent on pages and interactions); SEO
performance; Social shares.
6.7. Video Marketing
Strategy: Utilize video content to showcase VF9's design, performance, and technology,
providing an immersive experience for the audience.
Tactics:
• Product walkthroughs: Create detailed video walkthroughs highlighting VF9's features,
interior, and driving experience.
• Test drive videos: Film engaging test drive experiences, demonstrating VF9's performance
and user-friendliness.
• Customer testimonials: Capture video testimonials from satisfied VF9 owners, emphasizing
their positive experiences.
• Livestream launch events: Host live video streams during VF9 launch events or unveilings for
real-time audience interaction.
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Measurement metrics: View counts; Engagement metrics (likes, comments, and shares);
Conversion rate (visit the website, schedule a test drive); Watch time.
6.8. Overall measurement metrics
Lead generation:
Measure the total number of leads generated across all channels, including website
interactions, email campaigns, social media engagements, influencers, content marketing, and video
marketing.
Sales conversion rate:
Track the percentage of leads from all channels that successfully convert into VF9 sales. This
metric reflects the effectiveness of the entire digital marketing strategy in driving actual purchases.
Brand awareness:
Monitor online mentions, social media engagement, and overall brand visibility related to the
VF9 across all digital channels. Assess how well the brand is recognized and discussed in the target
market.
Customer satisfaction:
Collect feedback and reviews from customers who engaged with VinFast through various
channels. Use surveys, testimonials, and reviews to measure overall customer satisfaction with the
VF9 purchasing experience.
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7.2. Calendar and KPIs measurement
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8. Digital marketing plan budget
III. CONCLUSION
In conclusion, with a calculated sales target and a 15.87% growth rate, it aligns with a thriving
electric car market. Thorough audience analysis, a customer-centric business model, and strategic
partnerships enhance its effectiveness.
VinFast's strengths, like a robust charging infrastructure, capitalize on market opportunities.
Diverse digital channels, including SEO, social media, and influencer collaborations, promise a
comprehensive brand experience. We believe this plan, with its focused metrics and strategic
approach, positions VinFast for significant growth and leadership in the electric car market.
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IV. REFERENCES
Báo Hà Tĩnh. (2023, June 13). VinFast mất 5 tháng để doanh số xe điện vượt năm 2022. Báo Hà
Tĩnh. Retrieved December 18, 2023, from https://baohatinh.vn/xe/vinfast-mat-5-thang-de-
doanh-so-xe-dien-vuot-nam-2022/249912.htm
Cường, T. Q. (2022, July 14). Vinfast có dễ dàng chiếm lĩnh thị trường ô tô điện tại Việt Nam?
Nhịp Sống Kinh Tế Việt Nam & Thế Giới. Retrieved December 18, 2023, from
https://vneconomy.vn/vinfast-co-de-dang-chiem-linh-thi-truong-o-to-dien-tai-viet-nam.htm
Hà, M. (n.d.). VinFast gần 39 tỷ USD, bán 7.100 xe cho hãng taxi của tỷ phú Phạm Nhật Vượng.
VietNamNet News. Retrieved December 18, 2023, from https://vietnamnet.vn/vinfast-gan-
39-ty-usd-ban-7-100-xe-cho-hang-taxi-cua-ty-phu-pham-nhat-vuong-2189783.html
Huyền, K. (2023a, December 15). VinFast bàn giao hơn 10.000 ô tô điện trong quý 3/2023 - Mở
rộng quy mô toàn cầu. Nhịp Sống Kinh Tế Việt Nam & Thế Giới. Retrieved December 15,
2023, from https://vneconomy.vn/vinfast-ban-giao-hon-10-000-o-to-dien-trong-quy-3-2023-
mo-rong-quy-mo-toan-cau.htm
Huyền, K. (2023b, December 15). VinFast đạt tổng doanh thu 334,1 triệu USD trong quý 2/2023.
Nhịp Sống Kinh Tế Việt Nam & Thế Giới. Retrieved December 10, 2023, from
https://vneconomy.vn/vinfast-dat-tong-doanh-thu-334-1-trieu-usd-trong-quy-2-2023.htm
Hyundai. (n.d.). Hyundai by TC MOTOR. Retrieved December 15, 2023, from
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Kinh tế Chứng Khoáng. (2023, August 9). Thị trường ô tô điện Việt Nam: Thời cơ và thách thức.
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truong-o-to-dien-viet-nam-thoi-co-va-thach-thuc-265944.html
Mercedes-Benz. (n.d.). Mercedes-Benz - EQS. Retrieved December 12, 2023, from
https://www.mercedes-
benz.com.vn/vi/passengercars/models/saloon/eqs/overview.html?gagcmid=GA_2050181196
5_153976291418_675306932122&gad_source=1&gclid=CjwKCAiAvoqsBhB9EiwA9XT
WGYjOCIXhw5BY1S0Bj4IrnBAJB0_YBBue1GZUgimvGm1zGGG42GjgjBoC3MgQAv
D_BwE&gclsrc=aw.ds
Tn. (2023, March 28). Những vị khách hàng đầu tiên nhận xe VinFast VF 9 nói gì? Báo Pháp Luật
TP. Hồ Chí Minh. Retrieved December 12, 2023, from https://plo.vn/nhung-vi-khach-hang-
dau-tien-nhan-xe-vinfast-vf-9-noi-gi-post725987.html
VinFast. (n.d.). Đặt Cọc Xe VinFast VF 9 - eSUV Cỡ Lớn Đẳng Cấp. Retrieved December 9, 2023,
from https://shop.vinfastauto.com/vn_vi/dat-coc-xe-vf9.html
VinFast Việt Nam. (2023a, April 10). VinFast bàn giao 915 ô tô điện trong tháng 3/2023. VinFast.
Retrieved December 9, 2023, from https://vinfastauto.com/vn_vi/vinfast-ban-giao-915-o-to-
dien-trong-thang-32023
VinFast Việt Nam. (2023b, June 13). VinFast bàn giao 2.996 ô tô điện trong tháng 5/2023. VinFast.
Retrieved December 9, 2023, from https://vinfastauto.com/vn_vi/vinfast-ban-giao-2996-o-
to-dien-trong-thang-52023
VinFast Việt Nam. (2023c, August 11). VinFast bàn giao 3.042 ô tô điện trong tháng 7/2023.
VinFast. Retrieved December 9, 2023, from https://vinfastauto.com/vn_vi/vinfast-ban-giao-
3042-o-to-dien-trong-thang-72023
VnExpress. (n.d.-a). So sánh xe Hyundai Ioniq 5 2023 vs VinFast VF 9 2023. Retrieved December
20, 2023, from https://vnexpress.net/oto-xe-may/v-car/so-sanh-
xe/versions/706,650?keyword=nissan+leaf
VnExpress. (n.d.-b). VinFast VF 9: giá lăn bánh 12/2023, TSKT, đánh giá chi tiết. VinFast VF 9:
Giá Lăn Bánh 12/2023, TSKT, Đánh Giá Chi Tiết - VnExpress. Retrieved December 20,
2023, from https://vnexpress.net/oto-xe-may/v-car/dong-xe/vinfast-vf-9-225
Vũ, N. (2023, August 7). Doanh số thị trường xe điện Việt Nam năm 2023 có thể tăng gấp đôi.
TUOI TRE ONLINE. Retrieved December 20, 2023, from https://tuoitre.vn/doanh-so-thi-
truong-xe-dien-viet-nam-nam-2023-co-the-tang-gap-doi-20230807162338095.htm
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V. APPENDIX A
Total number of VF9 cars have been delivered
2023 Total
Mar Apr May Jun Jul Aug Sep Oct Nov Dec
VF9 51 198 430 355 418 400 400 400 400 400 3452
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
VF9 400 400 400 400 400 400 400 400 400 400 400 400 4800
The growth rate compared to 10 months of the same period in 2023 is 15.87%
VF9 Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
2023 51 198 430 355 418 400 400 400 400 400 3452
2024 400 400 400 400 400 400 400 400 400 400 4000
The growth rate = 4000/3452 = 15,87%
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VI. APPENDIX B
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