General Motors TIS2WEB (On-Line)

Error Message, Code or Problem Description Possible Cause

Solution

Message appears after trying to launch Power cycle tool (unplug ac/dc adapter or disconnect
Access Denied Tool is not powered or has timed out.
Console. from ALDL). Retry.

1. Previous flash secession not closed out after

Previous TIS2WEB session not closed out. successful flash.
Another session is running
(Also see E4212) 2. Be careful not to double click on SPS icon when
launching TIS2WEB.

Occurs after selecting START SPS and

Error to launch SPS Browser settings wrong • Reset browser defaults. Retry.
while JAVA is attempting to load

1. Reboot system and retry.

2. Check and verify vehicle and vehicle information.
Correct as needed and retry.
• Situation: Flashing 1994 vehicle, on-car, OBD-
Flash2 tool may be powered incorrectly.
I cable, and cigarette adaptor. Correct power configuration:
Please correct the problem and try
• unknown cause as of 2.8.08, only single • On-car OBD-I needs black connector ALDL cable and
again.
occurrence. cigarette adapter (no AC adaptor).
• On-car OBD-II blue connector ALDL cable only (fully
charged battery - use battery helper, no adapter)
• Off-car AC/DC adapter only

Web-based:
GM Reprogramming cannot be carried • TIS2Web selected but not
Occurs after selecting flash option. 1. Check internet correction.
out. available/purchased.
2. Check for valid account.

• GM device MDI being requested - Disregard,

Program is asking for a device to be
MDI - Not installed - Version XXXXX not applicable to Console • Click on SKIP, continue.
connected

Appears after selecting a FLASH or • Unplug ECM from tool. If next screen appears, ECM is
MFC application has encountered a • Usually occurs with a new dealer unit.
ANALYZE option, or after switching the cabled wrong or is faulty.
problem and needs to close. • Possible faulty ECM
"ignition" on. • If dealer unit, try another unit.

Org Date: 12.12.05

Rev 35 Date: 03.31.10
TSF-032 13
 General Motors TIS2WEB (On-Line)
Error Message, Code or Problem Description Possible Cause
Solution

ON-CAR only

Special GM tool J42236A allows the tech to isolate only

Message: Before programming, install
the vehicle module intended to be flashed or
special tool J-42236-A……..
programmed.
NAODRUI control Dealer related issue - On-car issue only.
Alternate message: To ensure that there
OFF-CAR
are no data interruptions……….
No action or addition equipment is required. Continue
reprogramming ECM.
Message: NOTICE: Depending on which
• May only apply to on-car Tech 2 flash. Only applies
calibrations are being updated, the
NAODRUI control • Possible VIN problem. to 2005 and up applications. Check VIN, application and
progress bar on Tech 2 may NOT display
correct ECM.
100%………

1. Check vehicle info. Correct VIN, correct year, make

Reprogramming Error! SPS – No • Wrong vehicle info. and model.
communication at step XX. • Possible wrong or faulty ECM. 2. If an OBD-II application, analyze the unit. If it does not
respond, then the unit could be bad or cabled wrong.

Stands for: SoftWare DownLoad.

SWDL Occurs while downloading software, you • Not determined • At the current screen, highlight T2, then click next.
are asked to select a diagnostic tool.

Tax calculation service failure. Please

Occurs at launch of TIS2WEB. AC Delco problem involving sales tax issues. Contact TIS2WEB support.
contact administration.

1. TIS not closed out after previous successful flash.

2. Be careful not to double click on SPS icon when
• Previous secession not closed out properly. launching TIS2WEB.
User password already in use. • Another user is logged in on another PC using 3. Check for an open TIS2Web program, or open
the same account ID. window from a previous secession, close then restart.
CAUTION: Clicking on YES will close-out any open
secession or a remote user.

1. Check VIN and re-enter. Restart Console.

E671 VIN Error Wrong VIN or entered wrong 2. Remember: I, O and Q are not used as valid VIN
digits.

E680 Appears after entering VIN unknown Unknown - check VIN, reenter.

Appears when trying to exit Calibration All tabs below “Calibration Select” must have green
E835 One or more calibration tabs not checked.
Selection screen checkmark (selected).
Return to Select Diagnostic screen and make proper
E837 No Selection Calibration/s need to be selected. selection (All tabs must have green check. Same as
E835).
Org Date: 12.12.05
Rev 35 Date: 03.31.10
TSF-032 14
 General Motors TIS2WEB (On-Line)
Error Message, Code or Problem Description Possible Cause
Solution

Check VIN and re-enter. Use gmcalid.com to verify.

E842 VIN Problem Selection Wrong VIN or entered wrong. NOTE: I, O and Q are not valid VIN digits. i.e. 5 is often
mistaken for S, and S for a 5.

1. Verify Application, VIN, and ECM being flashed,

correct cable.
2. Possibly an unsupported application.
3. Possible faulty unit (analyze OBD-II units to test).

SATURN
Saturn 1996 or later: If programming stopped at 50%,
• Basically a communication problem between
unit successfully programmed (as per GM note –
TIS and the ECM.
E1212 Reprogramming Error. unverified).
• Unit being flashed possibly not an ECM.
• Possibly wrong cables.
GM On-Board
1. Be sure vehicle ignition is on.
2. Verify correct unit, application, VIN and vehicle
selections.

GM Off-Board
Verify ECM unit, application, VIN and vehicle selections.

E1226 Unknown programming error Power interruption Check power supply (rating must be 12V, 1.5 amps.).

E1244 Class II Seen during on-board flash. Low vehicle battery voltage. Check, charge, boost vehicle battery as necessary.

E1261 SPS Valid Security Wrong VIN, mismatch vehicle and VIN Check VIN

E1265 SPS communication not established. Wrong diagnostic tool selected Select All-Makes Reprogrammer or Legacy

1. PCM already programmed with the latest calibration.

Selected calibration and current calibration in 2. Check proper VIN or vehicle selectable specs.
E2387 Duplicate Calibration
ECM are the same. 3. Select Replace and Reprogram, disclaimers and
warnings are bypassed.

1. Always launch Flash Console software first.

2. Must have green power LED and red PC Connect LED
• Wrong Program Started before proceeding.
E2858 No Communication
• Possible Bad ECM 3. Check Cables and power supply. If USB, move USB
plug to another port.
4. Can be a faulty ECM. If OBD-II try to analyze ECM.

Org Date: 12.12.05

Rev 35 Date: 03.31.10
TSF-032 15
 General Motors TIS2WEB (On-Line)
Error Message, Code or Problem Description Possible Cause
Solution

1. Selecting Replace and Reprogram should override

this error.
2. Check vehicle info.
• Selecting the wrong program option.
3. Be sure Post-Flash instruction from a previous flash
E2906 No Calibration Support. • Never programmed PCM (blank memory).
has been completed.
• Possible wrong vehicle info.
4. Close flash out. Allow to go through post-flash, then
retry from the beginning (note: if an OBD-II unit analyze
the ECM to see if its good).

1. SPS installs the latest version of JAVA. Be sure the

download is not being blocked by the PC or internet
JAVA problem - JAVA not installed or wrong
E4150 Error communicating with diagnostic tool provider.
version loaded.
2. Check system resources for JAVA. Correct as
necessary and retry.

1. Check for a previous TIS2Web window or program still

open, close then restart. CAUTION: Clicking on YES will
• Previous TIS2Web secession not properly
close-out any open secession or an active remote user.
This user id and password is already in closed out or still running.
E4212 2. Wait until other user logs out. Verify account ID and
use. • Another secession is already open under your
password.
username and password.
TIP: Do not use the "X" to close-out SPS. Use the "log-
out" or door icon to close the program.

E4217 Unread news available non-flash related message Continue normal flashing.

Off-Car
1. Disable anti-virus, pop-up blockers, etc.
2. Verify setup and cable used.
3. Verify VIN and determine correct vehicle description
selected.
4. Be sure post-flash instructions were completed from
previous flash. Reboot if necessary.
5. Possible faulty PCM. If OBD-II try analyzing PCM, if
• Equipment setup, cable selection, or tool info is retrieved the unit should be flashable.
selection.
Communication could not be established
E4258 • Anti-virus, pop-up blocker problem. On-Board
with controller.
• Bad VIN, conflict between selected vehicle 1. Disable anti-virus, pop-up blockers, and such
and VIN. programs.
2. OBD-I vehicles: Run off cigarette adapter only. OBD-II
vehicles: Disconnect external power supplied (unit runs
off of the vehicle power through ALDL only).
3. Ignition Key not in ON or RUN (tool ignition set can be
either on or off)
4. Wrong ALDL cable.
5. Wrong vehicle year.
6. Wrong vehicle selected.
Org Date: 12.12.05
Rev 35 Date: 03.31.10
TSF-032 16
 General Motors TIS2WEB (On-Line)
Error Message, Code or Problem Description Possible Cause
Solution

E4394 Server Processor Failed GM server down Retry at a later time

1. Chec VIN
• Possible VIN error
E4396 Controller Error Occurs after entering the VIN 2. If correct do a Calibration ID check to see if VIN
• VIN not supported by GM
application is supported.

No calibration data found Vehicle not support by TIS2Web.

E4398 Check all vehicle info. Retry.

1. Verify all vehicle data (Year, Make, Model, etc) and

ECM OE number - be sure the correct ECM is being
flashed
2. No ECM connected, wrong cable/bad cable, faulty
Possible bad ECM, wrong or bad cable, vehicle ECM.
E4399 Reading ECU data or controller failed
communication problem (battery).
On-Car notes
1. If On-car: be sure ignition is on.
2. Low vehicle battery voltage; consider helper battery or
recharge battery.

Note: Be certain purple connector cables are being used.

• ECM not connected, wrong/bad cable, faulty Recheck all vehicle data. Check that the OEM unit
ECM. OBD-I unit need 9-pin cable attached to number crosses to ECM being flashed.
tool.
E4403 Severe error: Reading VIN……
• Wrong Diagnostic Tool selected (All-Makes 1. Verify all cables needed are connected (OBD-I apps
Reprogrammer for OBD-II, Legacy Pass-Thru need RS-232 9 pin cable and Legacy tool selected).
for OBD1 cars only, 1993-1995 ) 2. Analyze OBD-II units. If information is retrieved the
unit should be flashable.

1. Power cycle tool. Retry

2. Verify correct Console software version and matching
E4404 Restart programming interface uncertain, not reproduced.
firmware are installed. Verify all vehicle data and correct
ECM.

Org Date: 12.12.05

Rev 35 Date: 03.31.10
TSF-032 17
 General Motors TIS2WEB (On-Line)
Error Message, Code or Problem Description Possible Cause
Solution

• Return to Select Diagnostic Tool screen and select

Replace and Program ECU option. Retry.
Calibrations marked with an asterisk are
E4413 Replace and Program ECU not selected.
not recognized by this TIS2Web release.
NOTE: The Replace ECU option will only allow
reprogramming if a new calibration is available.
Unknown reprogramming error 4 at step 0 Mismatched vehicle data, wrong ECM. • Recheck vehicle data, VIN, ECM OE number.
• If error continues see vehicle histories below:

2006 Montana 1GMDX33LX6D153146

E4423
• Attempted flash. Continues until almost complete, then
door chimes and flash restarts. Cancel flash and exit.
ECM has not been flashed, vehicle will restart.
• We are attempting a flash using TIS2000. 10.24.07 JD
Reprogramming Error, check all Mismatched vehicle data, wrong ECM.
E4491 Recheck vehicle data, VIN, ECM OE number.
connections…....

Expected response after performing initial Continue remaining Set-up: Select Ok, select Common
M4384 Test was successful no action required
set-up. tab, select NAO, select OK, and continue flashing.

Occurs after selecting Start SPS or • As of 3.21.08 TIS2WEB does not run on Windows XP
M4385 Test not successful Non-compliant Windows operating system
performing initial set-up. Home or any version of Visa.

Uncertain. Possible software boot problem, Check internet connection, retry. Restart Console
M4404 Please restart programming interface possible internet problem. MISSING THE software, retry. Reboot PC, retry. Contact Tech Service
LATEST JAVA with any new information (09.01.07)
• Return to Select Diagnostic Tool screen and select
Replace and Program ECU option. Retry.
Calibrations marked with an asterisk are
M4413 Replace and Program ECU not selected.
not recognized by this TIS2Web release.
NOTE: The Replace ECU option will only allow
reprogramming if a new calibration is available.

You are attempting to reprogram with the

M4521 Reprogram option selected Select Replace and Program
same calibration.

GM does not recommend or support

M4522 Reprogram option selected Select Replace and Program
reprogramming with the same calibration.

END

Org Date: 12.12.05

Rev 35 Date: 03.31.10
TSF-032 18
 General Motors TIS2000 (Disk based)
Error Message, Code or Problem Description Possible Cause
Solution

1. Power cycle tool. Retry.

Message appears after trying to select • Console needs to be rebooted (poer cycled). 2. Check tool capabilities in Console System Settings.
Access Denied
GM module. • Console capabilities not enabled or purchased. 3. Purchase capabilities through representative as needed.
4. If problem continues, reload Console software.

1. Post-Flash Instructions not performed, two TIS secessions running, or TIS not closed out
after successful flash.
Another session is running Previous TIS2000 programming session not closed out.
2. Do not double click on GM car when launching TIS2000, this could launch two TIS
secessions.

Occurs after selecting disk or web-based

GM Reprogramming cannot be carried flash option.
CD/DVD selected but TIS2000 disks not installed. 1. Be sure correct GM program selected.
out.

TIS2Web selected but not available/purchased. 1. Check internet correction.

1. Close Console and TIS software.

I/O Management Device Name - When setting up I/O Management Console software not started before configuration or tool not 2. Restart Console software, continue to TIS2000 GM car screen.
CARDONE tool not listed (Properties perimeters CARDONE device name is connected. TIS I/O Management being configured without the 3. Check I/O Management, Generic Pass Thru, Properties. Flash2 All-Makes Reprogrammer
button) not found Console software started first. should be selected. If still not found, reload Console software, retry. If problem continues it
may be necessary to reload TIS. (See Console User Manual, Section B).

Appears after selecting a FLASH or

MFC application has encountered a • Usually occurs with a new dearler unit. • Unplug ECM from tool. If next screen appears, ECM is cabled wrong or faulty.
ANALYZE option, or after switching the
problem and needs to close. • Possible faulty ECM • If dealer unit, try another unit.
"ignition" on.

1. Connect 9-pin cable, reboot and retry. (leave cable always connected)
• If OBD-I, CARDONE tool requires use of 9-pin RS-232 (tan)
NAODUI ERROR (BUT with a blank Occurs after identifying vehicle but before 2. Double check application information (year, make, model, VIN, OEM ECM number).
cable.
dialogue box) transfer data screen 3. Change logical name J2534 All-Makes to Generic Pass Thru (see Console User Manual,
• If OBD-II, vehicle may not be supported by TIS version installed.
Section B, I/O Management procedure)

No communication flashing Saturn cars Made wrong selection at the “Selecting Diagnostic Tool and Need to select PASS-THRU. NOTE: Some 1994-95 Saturn's are not supported by J2534
Fails at transfer data screen
1995 and up Programming process” screen protocol.

1. Reboot and retry, if fail, next step.

No Valid License Message after loading TIS2000. Possible bad Dongle file
2. Reload J2534.dll (file location C:Program files\COSIDS\Bin)

Org Date: 12.12.05

Rev 30 07.28.08
TSF-032 19
 General Motors TIS2000 (Disk based)
Error Message, Code or Problem Description Possible Cause
Solution

1. Reboot, if still no good, next step.

2. Rename COSIDS (found in C:Program files\) file to anything (i.e. COSIDSX).
No Valid Driver Dongle driver file damaged or deleted.
3. From TIS2000 first screen, select Configuration I/O Management. Follow Dongle Driver
Installation set-up instructions from Console User's Manual, Section B.

1. Check vehicle info.

2. If an OBD-II unit, analyze the unit. If it does not respond, then the unit is bad or cabled
Reprogramming Error! SPS – No - Wrong vehicle info.
wrong.
communication at step XX. - Possible faulty ECM.
3. If attempt was made to load 5.2 App disk without Java a special uninstall procedure must
be followed. (call Tech Service).

Caliberation files does not exist on Disc version being used only solution is to upgraqde to the tis2web

1. Turn-off anti-virus type programs.

E37 Database error Firewall/Anti-virus/pop-up blockers. 2. Check Windows Firewall – turn off.
3. If that fails, it may be necessary to delete those programs.

1. Reboot. If no change, step 2.

2. Check I/O Management setup (see Console User Manual, Section B).
3. Reload J2534.dll file from C:Program Files\COSIDS. If still fails, next step
- Possible bad PC boot
E286 No Valid Software License 4. From I/O Management select Generic Pass Thru, select Delete. From I/O Management
- Possible bad TIS files
select DRIVER, delete J2534 Driver. Perform I/O Management Generic Pass Thru installation
(Section B, Console User Manual). Retry. If fail, next step.
5. Reload TIS software

E327 Switching to application, please wait. unknown Unknown. Reboot system, restart programs.

Org Date: 12.12.05

Rev 30 07.28.08
TSF-032 20
 General Motors TIS2000 (Disk based)
Error Message, Code or Problem Description Possible Cause
Solution

1. Data disk not loaded or file corrupt. Reload Data disk.

2. No Communication with database means reprogrammer is not talking to the TIS data files.
This happens when the operator launches TIS2000 first – always start Console before
flashing.
3. Be sure all TIS software is installed.
E330 No communication - Message: Unable to communicate with Database.
4. Test Data files by doing INFO-ONLY (Select Diagnostic Tool screen) to see if any
calibrations are listed by TIS. Failure means TIS Data files are not loaded or corrupt.
5. Test TIS by selecting analyze. If loaded correctly TIS will analyze ECM (OBD-II only).
6. If ECM can be analyzed, there is some type of anti-virus, pop-up blocker, spyware running.
Disable or delete. NOTE: McAfee may have to be DELETED from system.

Org Date: 12.12.05

Rev 30 07.28.08
TSF-032 21
 General Motors TIS2000 (Disk based)
Error Message, Code or Problem Description Possible Cause
Solution

- J2534.dll corrupt
- Wrong file selected (J2534.dll)
1. Correct file is found in C:Program files/COSIDS/BIN.
E434 No Valid Driver 2. If file is missing or corrupt TIS must be reloaded but first you must rename the COSIDS
folder (COSIDSx) so it can be over-written.

1. Power cycle tool. Retry. If failure next step.

2. Go to I/O Management.
E499 Device driver could not be started. A TIS driver file is corrupt or missing. Must reinstall. 3. Select J2534 Pass Thru driver and uninstall
4. Back to I/O, select and delete J2534 All-Make logical name
5. Add Generic Pass Thru and driver (see Console User Manual Section B, page 3).

1. Check power to unit, proper cabling, power supply must be 12v, 1.5a. (Normal LED status:
- Tool not properly connected to ECM, wrong ECM, or bad ECM.
Green power light and red PC connect light).
- For OBD- I Flash, RS-232 cable (9 pin tan) must be connected
2. Must start with Console software - Never launch TIS2000 first.
to tool and PC.
3. Customer ECM may be faulty. If OBD-II analyze ECM.
- System not started correctly.
E665 E665 Communication Error 4. For OBD-I flashing, 9-pin tan cable must be connected to tool and PC. For OBD-II Flash,
- May require selecting different “tool-type" (Pass Thru or Generic
Generic Pass Thru must be selected.
Pass Thru) from the Select Diagnostic Tool and Programming
5. From Tool Selection screen, select Generic Pass Thru and continue. If E665 error reoccurs
Process screen.
return to selection screen, select Pass Thru.
- Generic Pass Thru properties not assigned to CARDONE tool.
6. If E665 reoccurs verify application and ECM being flashed.

1. If USB dongle, try unplugging then plugging dongle back in. Back out of current screen
and retry.
2. Perform Add/Remove security key process, be sure correct dongle-type is selected (see
- Dongle not installed.
E1162 for process).
E666 No Access to PC Database - Super-Pro driver not installed.
3. If a USB dongle, move to different port. If that fails, unplug power to tool, then reconnect,
- Possible Dongle Problem.
reboot PC.
4. Data disk may not be loaded (check About TIS2000 for loaded version), or TIS corrupted
(reload TIS).

If problem occurs after loading new application and/or data disk, Device names/drivers for J2534 may have to be reinstalled (check Configuration and DRIVER
E667 Could not connect to server!
the resulting load may be faulty. names I/O Management).

E671 VIN Error Wrong VIN or entered wrong Check VIN and re-enter. Remember: I, O and Q are not valid VIN digits.

E676

Org Date: 12.12.05

Rev 30 07.28.08
TSF-032 22
 General Motors TIS2000 (Disk based)
Error Message, Code or Problem Description Possible Cause
Solution

E680 Appears after entering VIN unknown Verify all vehicle data and ECM being flashed are correct.

E720 unknown
unknown

1. No recovery possible – TIS must be deleted and reinstalled.

2. Use REGEDIT uninstall procedure (run REGEDIT, delete GM folder, rename COSIDS in
Occurs while attempting to load TIS Program Files folder).
E721 Part II Not Loaded Loading stopped or aborted before load completed.
software 3. Reload TIS software – Watch HD light for activity. Wait, wait. Do not stop or remove disks
until “Successful Update” message received.
4. Be sure I/O Management setup is done properly. (see Console User Manual, Section B).

E835 Calibration Selection One or more calibration tabs not checked. All tabs below “Calibration Select” must have green checkmark (selected).

Go to Select Diagnostic screen and make proper selection (all tabs must have green check).
E837 No Selection Calibration/s need to be selected.
Same as E835.

1. Check VIN and re-enter. Use gmcalid.com to verify.

E842 VIN Problem Selection Wrong Vin or entered wrong.
2. Remember: I, O and Q are not valid VIN digits. 5 is often mistaken for S, and S for a 5.

Unknown, could not reproduce error.

1. Verify VIN, application.
E843 Unsupported VIN
2. Possible faulty ECM.

- TIS2000 started before flash tool. 1. Always start Flash Reprogrammer tool first.
E1162 Access to Sever Denied - Security key problem 2. Check security key configuration.

OBD-I vehicles:
1. Verify Console and Firmware versions match, update as necessary. From Load Selection
screen, select Generic Pass Thru. Retry.
2. If E1200 reoccurs, select Pass-Thru and retry. If error returns ECM may be faulty
improperly cabled, wrong ECM.
• wrong ECM. Bad ECM.
E1200 E1200 Occurs after vehicle selection.
• I/O Management not configured correctly. OBD-II vehicles:
1. Verify Console and Firmware versions match. Update as necessary.
2. Verify correct settings, vehicle info. Retry.
3. Be sure Generic Pass Thru driver installed/named correctly.
4. Verify all vehicle info and VIN. Verify correct ECM being flashed. Retry.
5. Check proper driver installation (Console User Manual Section B).

Org Date: 12.12.05

Rev 30 07.28.08
TSF-032 23
 General Motors TIS2000 (Disk based)
Error Message, Code or Problem Description Possible Cause
Solution

1. Verify Application, VIN, ECM being flashed, correct cable

2. Possibly unsupported application.
3. Possible faulty unit (analyze OBD-II units to test).

SATURN
- Error depends if on-board or off-board flash. For 1996 or later Saturn, if flashing stopped at 50% unit is successfully programmed (per GM
- Also if its GM or Saturn. note).
E1212 Reprogramming Error
- Unit being flashed possibly not an ECM.
- Possibly wrong cables. GM On-Board
1. Be sure ignition is on.
2. Verify correct unit, application, VIN and selection.

GM Off-Board
Verify ECM unit, application, VIN and selection

E1226 Unknown programming error Power interruption Check cables.

SPS Error locating utility file record at

E1232 Unknown - not reproduced. Used Replace and Program, this should eliminate code.
step 00

E1244 Class II Seen during on-board flash. Low vehicle battery voltage. Check and correct vehicle battery as necessary.

Wrong VIN, mismatched vehicle and VIN. This has nothing to do

E1261 SPS Valid Security Check VIN, application. Be sure to follow normal set-up and procedures. Retry.
with Pass-Lock security. It is tool set-up or use related.

E1265 SPS communication not established See E665

E2113 Unknown, not reproduced. Restart, reboot.

1. Check proper VIN or vehicle selectable specs.

E2387 Duplicate Calibration Selected & current calibration the same. 2. PCM already programmed with the latest calibration.
3. Select Replace and Program to force reflashing.

1. Always launch Console software first.

- Wrong Program Started 2. Be sure Flash 2 All-Makes Reprogrammer has been selected in I/O management, Device
E2858 No Communication - Reprogrammer tool not connected/working Name.
- Possible Bad ECM 3. Check cables and power supply. Move USB plug to another port.
4. Can be a faulty ECM.

Org Date: 12.12.05

Rev 30 07.28.08
TSF-032 24
 General Motors TIS2000 (Disk based)
Error Message, Code or Problem Description Possible Cause
Solution

1. Selecting Replace and Reprogram should override this error.

• No Calibration Support. 2. Check vehicle info.
• Selecting the wrong program option.
3. Be sure Post-Flash instruction from a previous flash have been completed.
• Never programmed PCM (blank memory).
E2906 • Calibrations marked with asterisks are 4. Close flash secession out. Allow to go through post-flash, then retry from the beginning
• Check Application and Data CD versions match.
not supported by the application CD (note: if an OBD-II unit analyze the ECM to see if its good).
• Possible wrong vehicle info.
version installed on PC. 5. Application CD must match Data CD - versions can not be too old or too new. Call Tech
Service for specifics.

Off-Car
1. Disable anti-virus, pop-up blockers, etc.
2. Check I/O Management set-up. Check Generic Pass Thru properties, must be set to proper
tool (CARDONE). See User Manual, Section B.
3. Verify setup and cable used.
4. Verify VIN and determine correct vehicle description selected.
5. Be sure post-flash instructions were completed from previous flash. Reboot.
6. For CARDONE Console when flashing OBD-II check J2534 properties (Configuration/IO
Management) to be sure the CONSOLE Tool is selected.
Communication could not be established - Equipment setup, cable selection, or tool selection. 7. Possible faulty PCM. If OBD-II try analyzing PCM. If OBD-I PCM there is no way to check
E4258
with controller. - Bad VIN, conflict between selected vehicle and VIN. PCM.

On-Car
1. Disable anti-virus, pop-up blockers, and such programs.
2. OBD-I run off cigarette adapter only. OBD-II disconnect external power supplied (unit runs
off of the vehicle power through ALDL).
3. Ignition Key not in ON or RUN (tool can be on or off)
4. Wrong ALDL cable.
5. Wrong vehicle year.
6. Wrong vehicle selected.

1. Check cable selection (must be purple cable).

E4399 Severe data communication error Wrong cable, wrong ECM, Possible faulty ECM
2.Check vehicle info and correct ECM.

END

Org Date: 12.12.05

Rev 30 07.28.08
TSF-032 25
 Honda
Error Messages or Codes Description Possible Cause Solution
1. Disconnect power to tool (green power LED out). Reconnect
• Console may need to be rebooted (power power, retry.
Message appears after trying to select
cycled). 2. Check tool capabilities in Console System Settings. If
Access Denied the Honda module from the Console
• Console Honda capabilities not enabled or capabilities are enabled, close Console program and retry.
main menu.
purchased. 3. Purchase capabilities through representative as needed.
4. Be sure on-car or off-car has been selected appropriately.

1. When ERROR message is displayed click on YES.

After clicking START, the screen just • The vehicle attempting to be flashed is not a 2. Second error message indicates either the vehicle ECM does
blinks. When START is clicked again an Communication error programmable vehicle. not support flash, or the ECM has failed and can not be flashed.
ERROR REPORT is then displayed. • ECM may be defective. 3. Verify application, try to ANALYZE the ECM. If analyze fails
ECM may be faulty.

END

Org Date: 12.12.05

Rev 30 Date: 07.28.08
TSF-032 26
 Mazda
Error Messages or Codes Description Possible Cause Solution
1. Disconnect power to tool (green power LED out). Reconnect
• Console may need to be rebooted (power power, retry.
Message appears after trying to select
cycled). 2. Check tool capabilities in Console System Settings. If
Access Denied the Mazda module from the Console
• Console Honda capabilities not enabled or capabilities are enabled, close Console program and retry.
main menu.
purchased. 3. Purchase capabilities through representative as needed.
4. Be sure on-car or off-car has been selected appropriately.
No start-up screen and program loops
Your e-mail address is the user ID. Check Mazda account for
back to Welcome to Module Occurs at start-up Incorrect user ID
correct e-mail address on file.
Programming.

END

Org Date: 12.12.05

Rev 30 Date: 07.28.08
TSF-032 27
 Toyota
Error Messages or Codes Description Possible Cause Solution
1. Disconnect power to tool (green power LED out). Reconnect
• Console may need to be rebooted (power power, retry.
Message appears after trying to select
cycled). 2. Check tool capabilities in Console System Settings. If
Access Denied the Toyota module from the Console
• Console Honda capabilities not enabled or capabilities are enabled, close Console program and retry.
main menu.
purchased. 3. Purchase capabilities through representative as needed.
4. Be sure on-car or off-car has been selected appropriately.

Ensure vehicle battery meets minimum requirements. A battery

Code: 0102010007 Occurs at Toyota software launch. Vehicle battery voltage too low.
charger or helper battery may be used (as per Toyota).

END

Org Date: 12.12.05

Rev 30 Date: 07.28.08
TSF-032 28