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Emirates College of Health: Modus Operandi

The document outlines the first semester examination for the Department of Dental Health Sciences at Emirates College of Health Sciences and Technology, focusing on the course 'Dental Office Management.' It includes various questions related to management principles, performance evaluation, recruitment, procurement, and store management, requiring students to demonstrate their understanding and application of these concepts. Students are instructed to answer one major question and any four others, with specific marks allocated to each.

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12 views2 pages

Emirates College of Health: Modus Operandi

The document outlines the first semester examination for the Department of Dental Health Sciences at Emirates College of Health Sciences and Technology, focusing on the course 'Dental Office Management.' It includes various questions related to management principles, performance evaluation, recruitment, procurement, and store management, requiring students to demonstrate their understanding and application of these concepts. Students are instructed to answer one major question and any four others, with specific marks allocated to each.

Uploaded by

rahmerhbaqo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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EMIRATES COLLEGE OF HEALTH

Sciences and Technology (ECOHSAT), Kabuga Satellite Town Kano.


DEPARTMENTS OF DENTAL HEALTH SCIENCES
FIRST SEMESTER EXAMINATION 2022/2023 SESSION
HND-DT 200 LEVEL
COURSE TITLE: DENTAL OFFICE MANAGMENT
COURSE CODE: DTH 412

INSTRUCTION: ANSWER QUESTION ONE (1) AND ANY OTHER (4) QUESTIONS.
QUESTION ONE (1) CARRIES 22 MARKS AND OTHER QUESTIONS CARRIES 12
MARKS EACH.
1. As a Dental Therapist who is appointed into a new management position and is expected to
head a team involving Dental surgeons, Dental Therapists and Dental surgery Technicians.
Describe what is going to be your modus operandi in enabling the organization reach it
objective in terms of:
a. Human resource management
b. Equipment and consumables management
c. Communication
d. Planning
e. Motivation
2. list out the 14 principles of management as listed out by Henry Fayol
(b) Explain any 5 of the above-mentioned principles

3. Write briefly on a business plan for the establishment of a private dental clinic.
(b) Explain what you understand by budget with a clear example.
(c) Outline the four (4) functions of management.

4. (a) What is performance evaluation?


(b) Outline the characteristics of effective performance evaluation.
(c) List out the steps of conducting performance evaluation
5. (a) What is recruitment?

6. (a) leadership and management are two distinct terminologies, and employee can be a good
leader and also fail in management. Explain the qualities that differentiate the two.
(b) Define the following:
i. Asset
ii. Promotion
iii. Cash flow
iv. Liabilities

7. (a) What is procurement


(b) List out the steps or process of procuring material in a dental store
(c) Give any four (4) examples of materials used for storage in stores.
8. (a) Briefly explain the concept store management
(b) Identify the factors considered in setting of a store layout
(c) explain the concept FOF in store management
9. (a) Enumerate the components of a business plan.
Explain the term “Executive summary” in business plan

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