Sr. No. Issue Screenshot Resolution Manager Traininghttps://drive.google.

com/file/d/1gvUGsr
Link

Click on the link mentioned in the screenshot.

1 Showing incorrect log in credentials
https://app.empmonitor.com/login

2 Clock in First log-in of the day

3 Clock out Last log-out of the day
Clock out - Clock in
4 Total Hours
Office Hours + Offline Hours
5 Office Hours Active Hours + Idle Hours
The time period during which the system is
manually locked by employee or when it is not
6 Offline Hours connected to the internet.
The data will be restored once the system is
online, and the offline hours will be eliminated.
Productive Hours + Neutral Hours +
Unproductive Hours
7 Active Hours
The user is active on the system and either
mouse or keyboard is used.
Total time spent on productive activities during
8 Productive hours Office hours. Productivity rule is set by the
employee's manager.
Total time spent on Neutral activities during
9 Neutral Hours Office hours. Productivity rule is set by the
employee's manager.
Total time spent on unproductive activities
10 Unproductive hours during Office hours. Productivity rule is set by
the employee's manager.
The total amount of time a user spent without
11 Idle Hours actively using a computer during their office
hours.
Dashboard is showing incorrect data or not Check the Date and Time of your system. If it is
12
showing any data wrong, please raise a ticket to ITHelpdesk
The EmpMonitor server is not able to sync with
your desktop setup.
Once your system gets connected to the server,
Desktop Portal and Web Portal are
13 the data will get in sync.
showing different hours
If it doesn't get synced even the next day, please
mail it to nsreports@netscribes.com.
We need to see both reports differently.
The desktop panel splits the sessions into
Web Portal and Desktop Portal are
smaller chunks. So, you see the current session
showing different time.
14 timings. You need to see the first check-in time
(Web Portal is showing correct time but
and the last check-out time.
Desktop Portal is showing lesser time)
In the Web portal, all the sessions are added to
show cumulative hours.
The Time shown in the Top 10 Productive
Employees is the total Productive Hours.
The Time shown in the Top 10 Non-Productive
The Time (Hours) of Top 10 Non Employees is the total UnProductive Hours.
Productive Employees is not matching
15
with that of Top 10 Productive The metric on which we need to focus is
Employees Productive Hours. If you want to check the
unproductive hours spent by the employees,
then you can monitor them; otherwise, you can
ignore this metric.