PRIMEIT Competencies File

Pedro Apolinário is a Helpdesk/Junior Sys Admin with over 20 years of experience in IT support, specializing in Windows Operating systems, Active Directory, Azure, and O365 management. He has strong technical skills across various platforms and tools, including experience with ticketing systems compliant with ISO 27000. His professional experience includes roles at Telenor and Acolad, where he provided support, troubleshooting, and maintenance for end-users and server infrastructure.

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PRIMEIT Competencies File

Uploaded by

pooja

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PROFESSIONAL SKILLS DOCUMENT

[Pedro Apolinário]
[Helpdesk/Junior Sys Admin]
[20+ YEARS OF EXPERIENCE]

EXPERIENCE SUMMARY
With years of experience and multiple skills, here's why I'm a good candidate:
- Expertise in support for IT;
- Work with ticketing systems and compliant to ISO 27000;
- Experience in support, troubleshot and installation for Windows Operating systems, both
for endpoint and server;
- Experience with AD, Azure, Intune and traditional domain join computers management;
- Management of O365 and Google mail accounts;
- Some experience with DNS systems. I have previous experience with cataloguing and data
base work on a professional level;
-Maintenance and installation of endpoint Antivirus solutions;
- Due to years in customer service, I have strong soft skills in both the business to business
and the business to consumer areas

PROFESSIONAL SKILLS DOCUMENT

[NUNO DELGADO]
© PrimeIT Consulting, 2024 – CONFIDENTIAL. 1
This information is confidential, and it has the unique purpose of allowing us a full look onto your
competencies. Don’t be shy and show us all your skills and achievements!
TECHNICAL SKILLS

Technologies Level (1–5) Type

Windows Systems 4 Professional

Linux 3 Professional

MacOS 3 Professional

AD 4 Professional

Azure 3 Professional

Exchange 4 Professional

Windows Server 4 Professional

AWS 3 Professional

Citrix 3 Professional

Bash 3 Professional

Phyton 1 Junior

Okla 3 Professional

Aircall manager 5 Professional

SAP Account management 3 Professional

TeamViewer 4 Professional

RDP 4 Professional

Kaspersky 3 Professional

MDM console 3 Professional

Microsoft Intune 3 Professional

Lanswepper 4 Professional

Hardware repair 4 Professional

Network 3 Professional

PROFESSIONAL SKILLS DOCUMENT

[NUNO DELGADO]
© PrimeIT Consulting, 2024 – CONFIDENTIAL. 2
This information is confidential, and it has the unique purpose of allowing us a full look onto your
competencies. Don’t be shy and show us all your skills and achievements!
PROFESSIONAL EXPERIENCE
Telenor – HelpDesk Specialist
November 2024 – Current.

Context
HelpDesk
Activities
 Support for multiple types of users on various platforms and roles in the telecommunication industry.
Support end-users by troubleshooting and resolving software-related issues on their computers,
including operating systems, applications, and connectivity problems.
Provide assistance in the setup, configuration, and maintenance of virtual machines (VMs) to ensure
optimal performance and reliability.
Experience with both traditional domains and Microsoft Intune.
Management of some issue with Antivirus software.
Work closely with the Microsoft Exchange and Admin Center to administer and troubleshoot email-
related issues, mailbox management, and user access.
Technologies
Windows OS, MacOS, AD Intune, Citrix

Acolad – Helpdesk Analyst

February 2023 – November 2024

Context
Helpdesk
Activities
 Manage and administerestation of Active Directory and Azure systems, ensuring smooth operation and
user management across multiple company domains.
Support end-users by troubleshooting and resolving software-related issues on their computers,
including operating systems, applications, and connectivity problems.
Provide assistance in the setup, configuration, and maintenance of virtual machines (VMs) to ensure
optimal performance and reliability.
Experience with both traditional domains and Microsoft Intune.
Management of some issue with Antivirus software.
Work closely with the Microsoft Exchange and Admin Center to administer and troubleshoot email-
related issues, mailbox management, and user access.
Take ownership of managing server infrastructure for services such as antivirus, ensuring their proper
functioning, updating, and maintenance.
Perform hardware repairs for laptops, including keyboard replacements, screen repairs, and other
physical damage restoration.
Oversee and manage the office informatics park, including inventory management, equipment setup,
and maintenance.
Collaborations with the internet team to troubleshoot and resolve hardware-related issues, providing
on-site assistance when required.
Collaborations with SAP team to setup and SAP software on useres computeres as well has setup and
management of SAP accounts.
Using JIRA system has a resarch tool and ticket management system, fully integrated in a ItiL process
and aligned with ISO27000
Technologies
Server, AWS, RDP, Okla, Linux

PROFESSIONAL SKILLS DOCUMENT

[NUNO DELGADO]
© PrimeIT Consulting, 2024 – CONFIDENTIAL. 3
This information is confidential, and it has the unique purpose of allowing us a full look onto your
competencies. Don’t be shy and show us all your skills and achievements!
[Company Name] – [Name of the role]
Month Year – Month Year.