Clover Overview

October 2020

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products referenced in this material may be trademarks or registered trademarks of their respective companies.
 Agenda

• Overview & Benefits

• Clover Hardware

• Clover Care and Clover Repair

• Clover Security

• Clover SaaS (Software as a Service)

• Clover Value Add

• Clover App Market

• Resources

• Clover Placement

• Demo Devices

• Accessories

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Businesses Run Better with Clover

Get Paid Benefits

Clover makes doing business easier by providing • Cloud-based platform
merchants with the right mix of POS hardware and
software to take credit cards, EMV chip and contactless • Remote access and management
payments from customers, safely and securely. • Clover Security (encryption and
tokenization)
Sell More • Hardware cannot be re-provisioned
Clover gives merchants the tools to increase sales with outside your book of business
both their new and existing customers. • EMV chip, MSR, NFC and other payment
acceptance methods (checks, GC, etc.)
Run Your Business
• Clover Care & Clover Repair programs
Timesheets, payroll, marketing, accounting. Clover
handles all the tasks that merchants don’t have time for. • Integration Options available
• P2PE Compliant
• Paperless environment
• Various connection options
• Offline processing capability
• SaaS flexibility
• Dedicated Clover Marketplace with over
400 apps
• Clover Support 24x7/365

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 Clover Hardware

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Clover Station Pro
• Station Pro is a bundle that consists of the following
components geared towards Retail, QSR and Service
related merchants:
• 14” non-swivel, non-payment accepting Tablet
• Station Pro Payments Terminal (not a Mini)
• P501 Receipt Printer (not a P500 receipt printer)
• Cash Drawer (optional)

• Dedicated customer-facing display for improved order

accuracy, customer engagement, loyalty program
facilitation, and more
• Customer display is durable and thoughtful, built with
strengthened glass which includes anti-fingerprint and
anti-microbial coating
• Fully integrated EMV/NFC payment acceptance and
fingerprint login for enhanced security
• Includes native 4G/LTE connectivity for additional
reliability
• Station Pro includes a 14” high resolution merchant-
facing screen that’s fixed in place versus on a swivel
• State of the art processor for increased transaction
and app speeds
• Compatibility with same peripherals as previous
Station to reduce additional costs (for existing Station
merchants)
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Clover Station 2

• Fully integrated EMV® card and

contactless payment acceptance
• Clover Mini required for PIN Debit
• Crisp 14” HD display with swivel feature
for e-signature and customer engagement
• Fingerprint reader for merchant login (Up
to 20 fingerprints)
• Faster state-of-the-art processor (4GB
RAM, 16GB ROM)
• Multiple connectivity options include Wi-
Fi, Ethernet, Hotspot and four USB ports
via USB hub (included with Starter Kit)
• Standard POS printer and optional POS
printer with 4.3’’ customer display for
contactless payments
• Integrated backup battery - four hours on
single charge
• Compatible with existing Clover
peripherals

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Clover Station 2 Ordering Options

Printer P550 P500 Stand-Alone

Features Customer facing pay Paper receipts, digital Digital receipts only
display, NFC capability, receipts
paper receipts, digital
receipts

Environment Ideal for QSR and Retail Ideal for FSR where Ideal for merchant not
where transactions occur transactions take place needing a physical receipt,
with the cardholder away from the cardholder pay display nor NFC
present

Required Peripheral 2018 Starter Kit

Includes a quick start guide, USB hub, power supply & cord, Ethernet cable, two
receipt paper rolls and Velcro mounting strips

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Clover Mini
A compact countertop POS with the guts
to go big. Accept swipe, EMV chip and
NFC payments right out of the box.

• Fixed and portable countertop use case

• 7” antimicrobial Corning® Gorilla® Glass
screen
• Fully integrated with EMV chip, NFC, MSR
and PIN Debit capability
• PIN bypass available

• Front facing camera

• Barcode scanner
• Telecheck reader
• Connects via Wi-Fi, LTE, Ethernet or hotspot
• Embedded thermal receipt printer
• Supports digital receipts and signatures
• 4 USB power hub
• Supported peripherals
• Tethering option includes Clover Mini
• Clover Mini Swivel

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Clover Flex

Offering merchants ultimate flexibility for their payment

and point of sale needs. It can be used in line, at the
table, at the counter or on the go.

• Mobile use case – Lithium-Ion rechargeable battery

• Supports up to 8 hours of use for a typical SMB

• 5” antimicrobial Corning® Gorilla® Glass screen

• Fingerprint Login Capability
• EMV chip, NFC, MSR and PIN Debit capable
• PIN bypass available

• Accepts electronic signatures on-screen; emails,

texts and stores digital receipts
• Connects via Wi-Fi, LTE or hotspot
• No USB ports or peripherals available

• 1D/2D scanner and camera for bar codes and QR

codes
• Embedded thermal printer
• Silicone sleeve included
• Optional accessory – Clover Flex Travel Kit

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Clover Go NFC

Merchants can leverage their existing

investment in employee devices as Clover
Go is a BYOD solution.

• Processes contactless payments (including

Apple Pay®, Android Pay™, & Samsung Pay™),
along with traditional chip & swipe transactions
• Signature Credit and Debit only (no PIN Debit)
• Micro USB for charging, Bluetooth® to mobile
device for payments
• iOS 10 (and higher) and Android 5.0 (and
higher)
• Estimated 160 Dip/EMV or 160 Swipe or 130
Contactless transactions per charge
• Clover Go Dock and Belt Clip sold separately
• Multi MID / Multi User capability
• Ability to record checks and cash transactions

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 Clover Care and
Clover Repair

© 2019 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITED

Clover Care Protection Plan

Clover Care is an extended protection plan

that covers accidental damage and provides
up to 3 replacements for each covered
Clover device.
• Protection period: 3 years from the
date the device was initially shipped.
• Eligible devices: Applies to purchase
only
• Station Pro
• Station 2
• Mini (all models)
• Flex (all models)
• For US based merchants only

Clover Care can be added during initial

boarding or within 1 year from when the
device initially shipped.

When a device is swapped under Clover

Care, the protection is transferred to the
replacement device and serial number

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Clover Repair
What is Clover Repair Benefits
The FDHS Clover Simple RMA request Repairable Conditions
Repair Service will process • Tamper status
provide BULK ISOs • Card reader / swipe
with a Depot Repair Eligible devices = All issues
option to support their models of Clover • Communication issue
existing inventory Station, Clover Flex, • Touchscreen function
Clover Mobile, Clover • Technical defects
This service will Mini • Overheating / battery
provide a issues
comprehensive review ‘Maximum Repair
of the device and Fee’ threshold is set to Decommission / Scrap
provide 1 of 3 ensure clients do not Conditions
outcomes based upon overpay to repair a • Liquid damage
the diagnosis: device that should be • LCD cracked/broken
• Repair scrapped due to failure • Unauthorized opening
• Screen and Clean that makes it
• Decommission • Unit modified
uneconomical to repair

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 Clover Security

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Clover Security

• Multi-Layered State-of-the-Art Security &

Compliance Solution

• Helps to protect many types of payment

options, including mobile payments

• Easy and cost effective way to increase

protection for customer’s data and
business

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 Protect Your Business from Every Angle
DATA PROTECTION1: PCI RAPID COMPLY®:
The latest encryption and tokenization A simple, online Payment Card Industry
technology that helps protect cardholder data (PCI) compliance questionnaire wizard that
from the moment a card is swiped in a makes becoming compliant faster and
merchant’s payment system easier

POS SECURITY MONITOR: EMV® ENABLEMENT:

Downloadable software that monitors and EMV® chip card payment acceptance to help
protects point-of-sale systems inclusive of: prevent fraudulent card use as part of overall
security protection
• File Integrity • Unauthorized Device
Monitoring Monitoring
• Anti-Virus Software • Security Configuration LIABILITY WAIVER:
• PAN Data Scanning • Security Health Check Up to $100,000 for card assoc. costs per location
• POS Scanning • Trusted Commerce Seal (max 5 locations) in the event of a data breach*

SECURITY SCORE: SUPPORT EXPERTS:

An at-a-glance benchmark for data security Dedicated specialists to address security
and risk reduction questions or concerns
• 1Data Protection is the basic bundle that includes encryption and tokenization only. Clover Security full bundle includes all
other features listed.
• May not apply to all client accounts, subject to terms and conditions.
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 Clover Software

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Clover SaaS Plans
Healthcare Focused
• Clover For Healthcare: offers basic payment acceptance functionality for
healthcare merchants that removes PHI (protected health information) from Clover for Healthcare
the experience. These merchants must comply with HIPAA.

• Available for Clover Mini, Flex and Clover Go only that reside in specific MCCs • $4.95 per device/month
Payments Focused Payments Plus
• Payments Plus: offers basic payment acceptance functionality to accept • $4.95 per device/month
swipe, EMV and NFC payments. Limited access to the Clover App Market is
included.
Register Lite
• Register Lite: Includes electronic cash drawer functionality, such as item and
category selections, simple inventory management and sales discounts and • $9.95 per device/month
taxes. Limited access to the Clover App Market is included.

• Available for Clover Mini and Flex only Register

Business Management/Customer Engagement Focused • $39.95 for 1st device / $9.95
• Register: Provides core POS functionality for various verticals, including per additional device / month
enhanced inventory and order management, support for item variants, weight
scale support and other business management functionality. Full access to the Counter Service Restaurant
Clover App Market is included.

• Counter Service Restaurant: Vertical based software designed for pay-at- • $39.95 for 1st device / $9.95
counter establishments. Includes all features of the Register plan (minus per additional device / month
support for item variants + exchanging items) plus modifier groups and kitchen
printer integration. Full access to the Clover App Marketing included. Table Service Restaurant
• Table Service Restaurant: Vertical based software designed for full-service
restaurants with front-of-house restaurant software functionality. Includes full • $69.95 for 1st device / $9.95
access to the Clover App Market. per additional device / month
• Available for Station Pro, Station 18, Mini and Flex

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SaaS Plans & Features

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 Value Add

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What is Clover Dining

Clover Dining is designed by restaurant

owners to manage your entire front of
house order management and back of
house order fulfillment operations

• Key features of the app include:

• the ability to set up a customizable table
floor plan
• open and manage bar tabs
• take orders and payments at the table
• split checks with ease
• keep orders unlocked and editable
• Available on all devices, including Flex
and can be downloaded from the app
market today
• Video walk thru’s from Clover of basic
app functions can be found here

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Clover Dining Value Proposition
Customized Visual Floor Modifiers
Plans • Servers and bartenders can
• Create floor plans by satisfy customer requests
section, including custom by easily customizing orders Clover Dining offers
with modifiers.
table names, shapes, and pay-at-table restaurants
guest capacity
Checkout Flexibility features needed to
Bar Tabs • Keep orders unlocked after manage customers,
partial payment and print
• Ensure funds are available
individual checks for guests
parties, and bar tabs to
for bar tabs and large
parties by pre-authorizing who leave early. ensure a smooth
cards, and quickly recall
Reporting experience for patrons
tabs by searching by
customer name and close • Generate easy-to-
out your customers when understand restaurant sales
they’re ready. reports for up to 12 months.
• No more storing cards Use the report to assess
behind the bar performance, do smart
inventory planning and
Category Split View more. View sales by
revenue class, employee,
• Servers can create orders items, and more.
more quickly with fewer
required taps. They may
quickly move back and forth
between categories with this
server-inspired design.

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What is Virtual Terminal

Clover Virtual Terminal makes it

easy to get paid virtually anytime,
anywhere – all you need is your
smartphone, tablet, or computer
and an internet connection. No
extra equipment or software
required.
• Two factor authentication required
• https://www.clover.com/us/en/help/two-factor-
authentication/
• Transaction will be determined as keyed,
card not present
• Not intended to be a payment processing
gateway option
• Transactions can be completed on a
smartphone, tablet or computer with an
internet connection
• Email or text receipts provided
• No other functionality at this time (stored
tokens, recurring payments, etc.)
• Additional information on how to run a
sale and return via Virtual Terminal can be
found here

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Clover Online Ordering Platform

• Clover can build you a powerful online e-

commerce presence while other merchant
solutions are just now entering the market
• Clover Online Ordering (COLO) enables you the
ability to receive and process online menu orders
coming from customers wherever they discover
your business

Target Audiences
• Quick Service Restaurants
• Full Service Restaurants
• MCC 5812, 5813, 5814
• Clover Dining Users
• Counter Service or Table Service Restaurant Plan

Excluded Audiences
• Retail and service merchants
• Register Lite and Payments Plus SaaS plan merchants
• Merchants who cannot use online ordering services (e.g.
alcohol exclusive)

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Scan to Order & Digital Menus
• Scan to Order enables restaurants to offer contactless
ordering and payment for a safe and convenient dine-in
experience
• Merchants will print QR codes from Clover Dining or
Register app, straight from their receipt printer
• Customers will scan the QR code with their iOS or Android
device to open to the Clover Web Ordering site in “Dine In”
mode
• Customers can then view the merchants menu, add items
to the cart, and pay. Orders will be automatically fired to
the kitchen.

• Safe Ordering - Guests place contactless orders from their

mobile devices
• No-cost digital menus - Eliminate the cost and use of printed
menus
• Reduced labor costs - Guests order and pay on their own
devices, freeing up servers to spend more time providing a
memorable dining experience
• Faster table turns - Servers aren’t required to order another
round, add a dessert, or take a payment. Guests can pay and
leave at anytime.
• Fully integrated and no fees - Orders fire directly to the kitchen
without any setup. Included with Clover Web Ordering.

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Scan to Order – Good to Know

• Included with Register, Counter Service Restaurant and Table Service

Restaurant SaaS plans
• Requires at least one device and the merchant to utilize Clover Online
Ordering
• Clover Consumer App and The Ordering.app not supported
• Card-not-Present rates apply
• QR Code printing integrated with Clover Dining and Register SaaS plans
• Merchants can create their own Scan to Order QR codes and designs by
adding: ?order_type=dine_in to the end of any Clover Web URL

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Clover Consumer App

• Merchants can reward loyal Consumers earn rewards and perks at their
customers and keep them coming favorite local businesses
back to their business
• Enable autopay for hands-free +
wallet-free transactions with the
Clover app
• Encourage customers to download
the Clover app with Clover order
ahead functionality
• Customers can place mobile
orders and pick up just by saying
their name — and automatically
earn Rewards points, too. Skip the
line!
• Create a Rewards program now to
jump-start customers using the
Clover app to be ready to accept
orders for FREE!
Android — Google Play
iOS — App Store

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 Clover App
Market

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Clover App Market

• Apps designed to drive customer engagement and seamless back-

office operations
• User’s have access to an ‘open platform’ powered by a robust
community of developers and more than 400+ apps.

• Developers can register and obtain access to APKs, APIs, codes &
sample codes, developers chat community and purchase DevKits
via docs.clover.com

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Clover App Market
• User’s have access • 1900+ registered Top Installed Apps
to an ‘open app developers Time Clock -- Homebase
platform’ powered • 400+ apps Business Claim -- Yelp
by a robust available for Business Credit Dashboard
community of download -- Nav
developers and • 2 Million+ apps Business Insurance -- AP
more than 400+ have been opted in Intego
apps & installed by Order Paper -- Abreeze
merchants
• Developers can Payroll -- Gusto
register and obtain • 30+ ISV and QuickBooks Sync --
access to APKs, enterprise Commerce Sync (Infuse)
APIs, codes & integrations Sales Tax -- Davo
sample codes, • 3+ downloaded Waitlist Me -- Waitlist Me
developers chat apps increases
Analytics -- Qualia
community and ‘stickiness’ and
purchase DevKits reduces attrition

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Clover App Market

• Apps itemized in 11 different • Device compatibility per app

categories • Pricing and subscription
• Must Have Apps, New & Notable, information
Recently Launched, etc.

• App developer contact

• Apps are rated and reviewed by
information
end users

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Clover Gift Cards

Simplifies selling and managing

custom-branded plastic and digital
gift cards

Customers can even buy and

redeem gift cards right from their
smartphones

https://support.giftcards.clover.com/

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Clover Customer Engagement Suite
The four Clover Customer Engagement apps – Customers, Rewards, Promos and
Feedback – are designed to work separately or together to deepen your customer
relationships, and to help you create new ones.

Customers Rewards Promos Feedback

Understand Keep your Reach out and Hear what your
customers and regular bring customers
provide great customers customers think, in private
service coming back through the
door

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 Resources

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Clover Resources

Clover Demo Squad

Clover Websites Engage a Clover Demo Squad
• clover.com Specialist to provide an interactive,
webinar demo of various Clover
• clover.com/help solutions to your prospective merchants
via Calendly
• Clover Product Updates
MarketPoint
• clover.com/appmarket
• Clover sales brochures, Clover
• blog.clover.com Dining battle cards, Clover images,
Clover placemat, Clover must have
• Clover Suggestions apps

Clover White Glove Service firstdataclients.com

• Accounts with 7 or more devices (Station 18 or Pro, Mini, Mobile, • Clover product information,
Flex) and/or more than 3 locations are provided White Glove
presentations, sales sheets, job aids
treatment during the activation process and QRGs
• Major Account Installer assigned • Clover Chronicles Newsletter
• responsible for ensuring a successful installation/activation for • Clover Demo Devices
all of the locations
• assist with any menu or inventory issues Clover Presales Helpdesk
• Installer will reach out to the ISO Partner to coordinate when to • 800-788-9516
contact the locations
• presales@clover.com

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Clover Dining Battle Cards

• Each card contains valuable

information on how Clover Dining
measures up against Toast,
Square and NCR/Aloha

• Information includes a summary,

strengths & weaknesses,
suggested messaging and how
to handle objections

• Available via:
• firstdataclients.com
• MarketPoint
• Resources/Clover Competitive
Matrices
• Client Alert distributed 8/8/19

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 Clover
Placement

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Where Does Clover Fit Best

Best Suited For Not Intended For

• SMB • Big box retailers & multi-lane
• Retail grocery chains
• Exceeds 15,000 SKUs
• Service Industry • Proprietary POS solution
• Medical Offices • Multi-location functionality
• Personal
• i.e. Salons, Electricians,
• Hotels & Lodging
Plumbers, Food Trucks, Lawn • Does not support incremental
Services, etc. pre-authorizations
• Restaurants • Full B2B
• QSR • Level 3 data not supported
• FSR

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 Clover Demo
Devices

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Benefits of Demo Devices

Demos are fully functional Demo Devices Available for

providing the same features and Purchase
functionalities of production units • Station Pro
that include:
• Running transactions (sales and • Clover Station 2
returns in a demo environment) • P500 or P550 printer
• Web dashboard and App market • Clover Mini LTE
access • Clover Flex LTE
• The majority of all Clover • Clover Flex LTE w/ EVA travel
Apps available for download, case
free of charge
• No monthly SaaS or Wireless
Manager fees
• Inventory, Menus and Receipts
can be customized to reflect your
potential merchant’s business
• Pricing provided by your CBE
• Ordering procedures and form
available via
www.firstdataclients.com

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 Clover
Accessories

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Clover Accessories

Cash Drawer Hands Free Handheld Thermal Kitchen Kitchen Printer Weight Scale
Scanner Scanner Printer

Sticky Label Label Printer* Flex Sleeve Flex Travel Kit Flex Accessibility Flex Extender Arm
Printer Pad

Printer Paper Bill & Coin Tray Tray Locking Lid

Clover accessories are available via your FDHS representative except for the *label
printer, which is available at most major US retailers and the Flex Extender Arm,
which is available via the Clover Supply Desk

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© 2019 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITED