A

PROJECT REPORT
ON

“Helpify – An Online Service Platform”

SUBMITTED
IN PARTIAL FULFILLMENT OF THE REQUIREMENT
FOR THE AWARDS OF DEGREE
OF
BACHELOR OF TECHNOLOGY
IN
COMPUTER SCIENCE & ENGINEERING
(ARTIFICIAL INTELLIGENCE & MACHINE LEARNING)

UNDER THE SUPERVISION OF

Er. NEERAJ YADAV

Assistant Professor
(Department Of Computer Science & Engineering)

Submitted By:
Astik Mishra (2101451530003)
Harsh Vardhan (2101451530007)
Varun Kushwaha (2101451530027)

DEPARTMENT OF COMPUTER SCIENCE & ENGINEERING

SR GROUP OF INSTITUTIONS, JHANSI, (U.P.)

Affiliated to:

Dr. A. P. J. ABDUL KALAM TECHNICAL UNIVERSITY, LUCKNOW, UP, INDIA

Session: 2024-2025
 DECLARATION

The project work is submitted in partial fulfilment of academic requirements for

the award of B. Tech. Degree in the Department of Computer Science and
Engineering (Artificial Intelligence & Machine Learning) of the Faculty of
Engineering and Technology of SR Group of Institutions. We hereby declare
that this submission is our own work and that to the best of our knowledge and
belief, it contains no material previously published or written by another person
nor material which to a substantial extent has been accepted for the award of any
other degree of the University or other Institute of higher learning, except where
due acknowledgment has been made in the text.

Date: Astik Mishra (2101451530003)

Harsh Vardhan (2101451530007)
Varun Kushwaha (2101451530027)

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 DEPARTMENT OF COMPUTER SCIENCE & ENGINEERING
S. R. GROUP OF INSTITUTIONS, JHANSI-284003

CERTIFICATE

This is to certify that Project entitled “Helpify-An Online Service

Platform” is being submitted by Astik Mishra, Harsh Vardhan and
Varun Kushwaha at S.R Group of Institutions, Jhansi affiliated to
Dr. A. P. J. Abdul Kalam Technical University, Lucknow and is a
record of their own work carried out under my supervision and this
has been submitted for Final Project Assessment.

Project Guide Head of Department

……………………. .……………………...

Er. Neeraj Yadav Dr. Krishna Gopal Sharma

(Assistant Professor) (Artificial Intelligence & Machine Learning)

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 ACKNOWLEDGMENT

It is with extreme pleasure and pride that we present our B.Tech. dissertation titled
“Helpify- An Online Service Platform”. We would like to express our sincere thanks
and gratitude to the following people, who stood by us throughout, helping us with
much-required inputs, guidance, knowledge, and support.
We greatly enjoy expressing our sincere thanks and gratitude to the academic project
guide Er. Neeraj Yadav, for his support, guidance, and suggestions throughout the
project which is leading this project to completion.
We express our sincere thanks to, Dr. K. G. Sharma (Head of the Department of
Artificial Intelligence & Machine Learning) for their kind cooperation and support
toward our dissertation, and to the management of SR Group of Institutions for their
continued support. We are thankful to the Computer Science and Engineering staff
members for giving us good support and suggestions.
We would like to acknowledge the support and cooperation of our classmates and
friends who have been a constant source of encouragement throughout the project.
Their feedback, brainstorming sessions, and discussions have helped me overcome
challenges and refine our ideas.
Lastly, We would like to express our gratitude to our family members for their
unwavering support, understanding, and encouragement throughout this journey and
to God for paving the way to success in this objective. Their constant belief in our
abilities has been a source of motivation and strength.
We acknowledge that this project would not have been possible without the collective
support, guidance, and contributions of all the individuals and groups mentioned
above. Each one has played a significant role in shaping this project and my personal
growth.
Thank you all for your invaluable support and encouragement.

Astik Mishra (2101451530003)

Harsh Vardhan (2101451530007)
Varun Kushwaha (2101451530027)

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 ABSTRACT

Helpify is a web-based service platform designed to bridge the gap between service
providers and customers in need of everyday assistance. In a fast-paced world where
convenience is paramount, Helpify aims to offer a centralized, easy-to-use solution
for booking local services such as home cleaning, painting, gardening, pet care, and
milk delivery. The platform provides a user-friendly interface where customers can
browse, request, and schedule services based on their location and preferences.

Helpify ensures smooth interaction between users and service providers. Service
providers can register on the platform, manage their profiles, and receive service
requests directly. The system includes features like real-time availability updates,
secure login and registration, service categorization, and feedback mechanisms to
enhance user trust and platform reliability.

By offering a reliable and efficient connection between customers and local helpers,
Helpify contributes to community engagement and supports micro-entrepreneurship.
The project demonstrates practical implementation of full-stack web development
skills and highlights the potential of technology in transforming local service
industries.

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 TABLE OF CONTENTS

Title Page No.

Declaration 2

Certificate 3

Acknowledgement 4

Abstract 5

Index 06-09

Chapter 1. Introduction 10-13

1.1 Definition
1.2 Purpose
1.3 Objective and Scope
1.4 Overview

Chapter 2. The Overall Description 14-16

2.1 Product Perspective

2.2 User Characteristics
2.3 Assumptions and Dependencies

Chapter 3. System Analysis 17-19

3.1 Requirement Analysis

3.2 Feasibility Study
3.3 Proposed System
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Chapter 4. Requirements Specifications 20-23

4.1 Hardware Requirements

4.2 Software Requirements
4.3 Functional Requirements
4.4 Non-Functional Requirement
4.5 Design Constraints

Chapter 5. Design 24-26

5.1 Flow Chart Diagram

5.2 Data Flow Diagram
5.3 Block Diagram

Chapter 6. Methodology 27-32

6.1 Information Gathering

6.2 Application Infrastructure
6.3 Module-wise Development
6.4 Database Design

Chapter 7. Technology Stack Selection 33-35

7.1 Integrated Development Program:

7.1.1 Visual Studio Code
7.1.2 IntelliJ IDEA
7.1.3 Cloudinary
7.1.4 Mapbox
7.1.5 Git/Github

7.2 Programming Languages:

7.2.1 JavaScript
7.2.2 HTML/CSS
7.2.3 Node.js
7.2.4 MongoDB
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 7.3 Front-end Frameworks and Libraries
7.3.1 React.js
7.3.2 Bootstrap
7.3.3 EJS technology

7.4 Back-end Technologies

7.4.1 Node.js
7.4.2 Express.js
7.4.3 MongoDB
7.4.4 Mongoose

Chapter 8. Testing 36-37

8.1 Testing Methodologies

8.1.1 Unit Testing
8.1.2 System Testing
8.1.3 Performance Testing

Chapter 9. Results 38-41

9.1 Website Screenshot

9.2 Future References

Chapter 10. Conclusion 42-43

Chapter 11. References 44

Chapter 12. Bibliography 45

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 TABLE OF FIGURES

Title Description Page no.

Table 4.1(a) Server Site Requirement 18

Table 4.1(b) Client Site Requirement 18
Figure 5.1(a) Flow Chart Diagram 22
Figure 5.2(a) Data Flow Diagram 23
Figure 5.3(a) Block Line Diagram 24
Table 6.1(a) Phases of Development 25
Table 8.0(a) Types of Testing 30
Figure 9.1(a) Website Screenshot 32
Figure 9.1(b) Website Screenshot 32
Figure 9.1(c) Website Screenshot 33
Figure 9.1(d) Website Screenshot 33

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 CHAPTER-1

INTRODUCTION

1.1 Definition:-

Helpify is an innovative web-based platform designed to connect service providers

with customers who require various home and personal services. In today’s fast-paced
world, finding reliable and skilled professionals for tasks such as gardening, painting,
pet care, and household chores can be challenging.

Helpify aims to bridge this gap by offering a streamlined, userfriendly, and efficient
solution that benefits both service providers and customers.

The platform provides a seamless experience by allowing service providers to create

detailed profiles that showcase their skills, availability, and pricing. This not only
enhances the visibility of service providers but also helps users make informed
decisions based on ratings and reviews from previous customers.

The platform is built using modern web technologies, including Node.js and
Express.js for backend development, MongoDB for efficient data storage, and EJS
(Embedded JavaScript) for dynamic front-end rendering. It supports secure user
authentication, role-based access (users and helpers), and a structured booking system
that allows seamless interaction between customers and service providers.

Service providers can create detailed profiles showcasing their expertise, while users
can view ratings, service details, and availability before making a booking. The
system is designed to be scalable, responsive, and easy to use, ensuring a smooth
experience across different devices.

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 1.2 Purpose:-

Why is the particular topic chosen?

The purpose of Helpify is to provide a centralized online platform that connects users
with reliable local service providers for various everyday tasks. It aims to simplify the
process of finding, booking, and managing services such as home help, painting,
gardening, milk delivery, and pet care.

The Helpify project was chosen for its potential to revolutionize the service
industry by offering a streamlined, efficient, and user-centric platform that
meets the evolving needs of both service providers and consumers.
Several factors contributed to its selection:
a) Growing Demand for Convenience
b) Efficiency and Transparency
c) Impact on Service Providers

1.3 Objective of the project-Helpify:-

The primary objectives of the Helpify project are:

1. To build a user-friendly web-based platform that connects service seekers with

local service providers in various domains like helpers, painters, milk shops,
gardening, and pet care.
2. To provide a centralized solution where users can easily browse, book, and manage
on-demand services without hassle.
3. To enable service providers to register themselves and offer their services to a wider
audience through an organized digital platform.
4. To streamline the service request process, ensuring efficient communication
between users and service providers.
5. To manage services with role-based access, allowing admins to monitor and
manage users, services, and providers effectively.
6. To ensure secure and scalable architecture, allowing for future integration of
features such as payment gateways, real-time tracking, and mobile app support.

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The scope of Helpify is outlined as follows:

 Web-Based Accessibility:
Helpify is designed as a fully responsive web application accessible from any internet-
enabled device, making it convenient for both users and service providers.
 Multi-Service Categories:
The platform supports various service domains including household helpers, painters,
milk delivery services, gardening services, and pet care services, with potential to
expand to more categories.
 User Roles and Access Control:
The system includes three main roles – Admin, Service Providers, and Customers – each
with specific functionalities and access rights.
 Dynamic Service Management:
Admins can manage categories, services, user accounts, and service provider listings
dynamically through the backend dashboard.
 Database Integration:
Service details, user profiles, bookings, and provider records are stored and managed
securely using a MongoDB database.

1.4 Overview

Helpify is an innovative web-based platform designed to connect customers with reliable

service providers in various domains such as gardening, pet care, healthcare, vendors,
grocery delivery, painting, and milk shops.

The platform aims to streamline service discovery, booking, and feedback processes,
ensuring that users can find trusted professionals efficiently.

The platform supports two main user roles—users and helpers (service providers). Users can
register, browse categorized services, view provider profiles, and schedule appointments.
Helpers, on the other hand, can sign up to offer their services, manage bookings, and
maintain their profiles with service details and availability. Admin functionality is also
included to oversee and manage users, services, and overall system activity.

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Helpify is built using the Node.js and Express.js framework for backend operations,
MongoDB for database management, and EJS for rendering dynamic front-end views. The
system also implements authentication mechanisms for secure user access and follows a
modular, scalable architecture that supports future enhancements.

By offering a reliable and intuitive digital platform, Helpify aims to promote local service
businesses while making life more convenient for users who rely on such services. It
enhances transparency, saves time, and provides a modern solution to the age-old problem
of finding trusted help.

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 CHAPTER-2

THE OVERALL DESCRIPTION

2.1 Product Perspective

Helpify is a standalone web application designed to streamline the interaction between local
service providers and customers seeking essential household services. It fits into the broader
category of online service marketplaces, similar in concept to platforms like UrbanClap or
TaskRabbit, but it is tailored specifically for hyperlocal service needs with a focus on
simplicity and ease of access for both users and providers.

This platform is being developed as a custom-built solution from scratch, using standard
web technologies such as Node.js, Express.js, MongoDB, and EJS for templating. It does not
depend on any existing product or software suite but is built with scalability and integration
capabilities in mind, making it adaptable for future enhancements such as mobile app support,
payment gateway integration, or third-party API incorporation.

Helpify positions itself as a necessary evolution in the local services ecosystem, acting not
just as a platform but as a digital marketplace that fundamentally reshapes how local services
are discovered, evaluated, and hired. Unlike traditional classifieds or word-of-mouth
referrals, Helpify introduces structure, transparency, and speed to a domain that has long been
fragmented and outdated.

From a product perspective, Helpify is designed as a B2C (Business-to-Consumer) solution

that targets two distinct user personas: the everyday consumer in need of reliable local help,
and the service provider seeking visibility and steady work. The platform bridges this gap
with a smart, scalable, and responsive web application that streamlines the end-to-end
experience—from discovery to booking to service completion.

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It does not attempt to be another generic service listing site. Instead, it operates with the intent
of being hyper-local, role-based, and purpose-built for direct engagement and booking. By
enabling profile verification, structured booking workflows, and category-based service
listings, it eliminates guesswork for the user and empowers service providers with tools to
grow their micro-businesses.

Key aspects of the product perspective include:

 User Roles: The system supports two primary user roles – Customers and Service
Providers. Each role has a tailored interface and functionalities.

 Modular Architecture: The application is modular in nature, allowing independent

development and testing of components such as authentication, service listings, booking
logic, and review systems.

 System Integration: Helpify functions as a self-contained product with the potential

to integrate with third-party services like payment gateways, location services, or
notification systems.

 Web-Based Access: As a web application, Helpify is accessible through modern browsers

without any installation required, ensuring high accessibility.

 Future Integration: While the current version supports basic service matching and
communication, the architecture allows future integration of features like real-time chat,
GPS-based service filtering, digital payments, and mobile app versions.

2.2 User Characteristics

 User Interface (UI): A responsive web application built using React.js for intuitive
navigation and interaction.

 Database Management: MongoDB for storing user data, service details, and reviews
securely.

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 Payment Integration: Secure transactions using third-party payment gateways (e.g.,
Stripe, PayPal).

 Notification System: Email/SMS alerts for confirmations, cancellations, and updates.

 Two-way Interaction: Customers can request services, and providers can manage
bookings efficiently.

 Scalability: Built using MERN stack, allowing future expansion and additional features
like mobile apps.

2.3 Assumptions & Dependencies

The following corresponding assumptions and their dependencies are as follows:-

 Requires internet access for seamless functionality.

 Service providers must register and maintain updated service profiles to be

discoverable.

 Users rely on ratings and reviews to make informed decisions.

 Integration with Google Maps or location services for better accessibility.

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 CHAPTER-3

SYSTEM ANALYSIS

3.1 Requirement Analysis

The requirement analysis phase outlines the essential functional and non functional
requirements needed to develop Helpify, ensuring the system meets user expectations
and business objectives.

Functional Requirement:
 User Management
 Service Listings & Booking System
 Feedback & Review Mechanism
 Payment & Transactions
 Notification & Communication System

Non- Functional Requirement:

 Performance Requirements
 Security Requirements
 Usability Requirements
 Scalability Requirements
 Reliability & Availability

3.2 Feasibility Study

A feasibility study is crucial to evaluate the viability of the Helpify project in terms
of technical, economic, operational, legal, and scheduling aspects. This study ensures
that the platform is practical, cost-effective, and beneficial for both users and service.

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(a) Technical Feasibility: This aspect assesses whether the required technology is available
and capable of supporting the system.

Technology Stack:

 Frontend: React.js (for a dynamic and responsive user experience)

 Backend: Node.js with Express.js (for server-side operations)
 Database: MongoDB (for scalable and efficient data management)
 Authentication: JWT (for secure user authentication)
 Hosting & Deployment: AWS (for scalability and high availability)

(b) Economical Feasibility: This evaluates the cost-effectiveness of the

project in terms of development, maintenance, and long-term benefits.

Development Costs: Developer salaries, software tools, and infrastructure.

Hosting & Maintenance: Server costs, domain, SSL certificates, database
storage.
Marketing & Promotion: Branding, digital marketing, and outreach programs.

(c) Legal Feasibility: This assesses whether the project can be completed within
the required timeframe.
 Secure payment transactions to meet financial regulations.
 Terms & Conditions for service liability and dispute resolution.

(d) Schedule Feasibility: This assesses whether the project can be completed
within the required timeframe.

 Proposed Timeline:
o Phase 1: Requirement analysis & design (2 months)
o Phase 2: Development of core functionalities (4 months)
o Phase 3: Testing & debugging (2 months)
o Phase 4: Deployment & user training (1 month)
o Total Estimated Time: 9 months

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Conclusion: The project is schedule feasible, as it follows a structured
timeline to ensure timely completion.

3.3 Proposed System

The proposed system aims to simplify service discovery, booking, and feedback
management, ensuring a seamless and trustworthy user experience.

Features of the Proposed System

1. User-Friendly Interface
2. Comprehensive Service Categories
3. User Registration & Authentication
4. Service Booking System
5. Feedback & Review Mechanism
6. Secure Online Payments
7. Real-Time Notifications & Alerts
8. Admin Panel for Platform Management
9. Location-Based Service Suggestions

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 CHAPTER-4

REQUIREMENT SPECIFICATIONS

The system requirements define the necessary hardware, software, and network
specifications required for the successful development, deployment, and operation
of the Helpify platform.

4.1 System Requirement

4.1.1 Server-Side (Backend Hosting)

Component Minimum Requirement Recommended Requirement

Processor Intel / AMD EPYC Intel Xeon Gold / AMD EPYC (3.0 GHz+)
RAM 8 GB 16 GB or higher
Storage 100 GB SSD 512 GB SSD or scalable cloud storage
Operating System Window (Version 10) Window (Version 11)
Network Bandwidth 100 Mbps 1 Gbps
Table 4.1(a)

4.1.2 Client-Side (User Devices)

Component Minimum Requirement Recommended Requirement

Device Desktop, Laptop, Mobile Modern browsers on all devices

Browser Chrome, Firefox, Edge (Latest versions) Chrome (Latest version)

Internet Speed 5 Mbps 20 Mbps or higher

Table 4.1(b)

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4.2 Software Requirements

To develop the Helpify project, you will need various software requirements across
different categories including development tools, programming languages, databases,
and additional software services.
Here’s a comprehensive list of software requirements needed to build and maintain
the Helpify platform:

Development Environment:

1. Integrated Development Environment (IDE):

• Visual Studio Code: A lightweight and powerful code editor with
support for various programming languages and frameworks.
• IntelliJ IDEA: For Java development if integrating additional Java-based
services or components.
• Cloudinary: For Image Hosting
• Mapbox: For location services  Version Control System:
• Git/Github: Distributed version control system to manage the source
code. Platforms like GitHub or GitLab are recommended for code
repository hosting and collaboration.
• Package Managers:
• npm (Node Package Manager): For managing JavaScript packages and
dependencies.

2. Programming Languages:

• JavaScript: Primarily for front-end development (React) and backend

development (Node.js).
• HTML/CSS: For front-end development to build the user interface.
• Node.js: For back-end development, especially when building APIs and
managing the server-side logic.
• MongoDB: NoSQL database queries and integration with Node.js.

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 3. Front-end Frameworks and Libraries:

• React.js: JavaScript library for building user interfaces. Useful for creating
interactive components and efficient UI management.
• Bootstrap: CSS frameworks for responsive web design to quickly style
components and layout.
• EJS technology: user profiles, service booking forms, and reviews

4. Back-end Technologies:

• Node.js: JavaScript runtime used for building the server-side of the application.
• Express.js: Minimalist web framework for Node.js to handle routing,
middleware, and HTTP requests.
• MongoDB: NoSQL database used for storing and managing data. It integrates
well with Node.js.
• Mongoose: An ODM (Object Data Modeling) library for MongoDB

5. Databases:

• MongoDB: NoSQL database for storing structured and semi-structured data.

Suitable for the Helpify platform due to its flexibility and scalability.
• MySQL: It connect with database to store data.

These software requirements are tailored to build a robust, scalable, and user-friendly
online service platform like Helpify. By choosing the right tools and technologies, the
development team can ensure efficient development processes, secure deployments,
and enhanced user experience.

4.3 Functional Requirement:

These define the core functionalities that Helpify must provide to users:
 User Management
 Service Listings & Booking System
 Feedback & Review Mechanism
 Payment & Transactions
 Notification & Communication System

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 4.4 Non- Functional Requirement:

These requirements ensure the platform’s efficiency, security, and scalability:

 Performance Requirements
 Security Requirements
 Usability Requirements
 Scalability Requirements
 Reliability & Availability

4.5 Design Constraints

The design constraints help streamline development while ensuring the system
remains functional, secure, and scalable within the given technical, business, and
regulatory limitations.

The design of Helpify is influenced by several constraints that define the scope,
performance, and flexibility of the system. Firstly, the project is developed using the
Node.js and Express.js backend with EJS for frontend rendering, limiting the use
of modern frontend frameworks like React or Vue. While suitable for small to
medium-scale applications, this stack can pose challenges in implementing advanced
interactivity or real-time features.

Security is another constraint, with only basic authentication in place. Features like
two-factor authentication, encryption, or detailed access controls are not included due
to project scope and time limitations.

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 CHAPTER-5

DESIGN

5.1 Flow Chart Diagram

This diagram represents the user journey, service provider actions, and admin
management in the system.

Fig 5.1(a) 24 | P a g e
5.2 Data Flow Diagram

A Data Flow Diagram (DFD) visually represents how data flows through the Helpify
system, showcasing interactions between users, the system, and the database.

Fig 5.2(a)

This high-level DFD shows how external entities (users, providers, admins) interact
with the Helpify System as a whole.

External Entities:

1. User
o Interacts with the system to register, login, search for services, book, and
review.
2. Service Provider
o Registers, adds services, and manages bookings.
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 3. Admin
o Manages users, providers, services, and oversees the system.

4. Data Flows

 Users → Send booking and feedback info → Helpify System

 Providers → Send services & availability → Helpify System
 Admins → Monitor & manage data
 Helpify System → Sends confirmations, service lists, booking details, etc., back to
users/providers

5.3 Block Diagram of Helpify System

┌────────────┐
│ Client │ ◄────── Users, Service Providers
└────┬───────┘
│ (Requests via Browser)
▼
┌─────────────────┐
│ Frontend (EJS) │ ◄──── HTML, CSS, JS
└───────-┬────────┘
│ (HTTP Requests)
▼
┌────────────────────┐
│ Backend (Node.js,│
│ Express.js) │
└────────┬───────────┘
│
▼
┌─────────────────────┐
│ MongoDB (DB) │ ◄─── Stores Users, Services, Bookings,
└─────────────────────┘ Reviews, Payments, etc.
▲
│
┌────────────────────┐
│ Cloudinary (Image │
│ Uploads & Storage)│ ◄─── Stores uploaded service images
└────────────────────┘
▲
│
┌────────────────────┐
│ Admin Panel │ ◄─── Manages services, users, bookings
└────────────────────┘

Fig 5.3(a)
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 CHAPTER-6

METHODOLOGY

6.1 Information Gathering

The methodology is adopted for the development of Helpify, allowing for iterative
development, continuous feedback, and adaptive planning. The project is broken into small,
manageable units (sprints), with each sprint focusing on delivering a specific set of features.

Phases of Agile Development:

Phase Description

Requirement Gathering requirements from end-users and

Analysis service providers through surveys and interviews.

Breaking down the scope into sprints, defining

Planning
timelines, and assigning roles.
Designing UI/UX, database schema, and
Design
application architecture.
Coding frontend and backend modules with
Development
regular sprint reviews.
Performing unit, integration, and user testing in
Testing
each sprint.
Launching the application on a cloud platform
Deployment
(e.g., Heroku/AWS).
Feedback &
Collecting feedback and releasing updates.
Improvements

Table 6.1(a) 27 | P a g e
6.2 Application Infrastructure

The infrastructure of Helpify is designed to be modular, scalable, secure, and maintainable,

ensuring smooth performance for users, service providers, and administrators. It combines
frontend, backend, database, third-party services, and cloud hosting components.

The Helpify application infrastructure is designed to provide a robust, scalable, and efficient
platform that connects users with local service providers. The system architecture is modular
and structured across multiple layers to ensure smooth operation and easy maintenance.

1. Client Layer (Frontend):

The frontend of Helpify is built using EJS (Embedded JavaScript), HTML, CSS, and
JavaScript. It delivers dynamic web pages that are responsive and interactive. The frontend
communicates with the backend to fetch data and render it in real-time, enabling users to
browse services, manage bookings, and interact with service providers. The use of Bootstrap
ensures that the platform is mobile-friendly.

2. Application Layer (Backend):

The backend is powered by Node.js and Express.js, which handle HTTP requests, routing,
and business logic. It processes user inputs, manages bookings, and serves data to the
frontend. The backend also implements session-based authentication to secure user access
and provides role-based access for users, helpers, and administrators.

3. Database Layer:

Data is stored in MongoDB, utilizing the Mongoose ODM for managing user profiles,
services, bookings, and reviews. This NoSQL database structure is scalable and flexible,
supporting dynamic data without rigid schemas.

4. Admin Panel:

The admin panel allows platform administrators to manage users, services, and bookings,
ensuring the system runs smoothly and data integrity is maintained.

The infrastructure is designed for future scalability, enabling seamless expansion with
features like mobile apps, payments, or chat integration.
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6.2.1 Architecture Style: MERN Stack (Full-Stack JavaScript)

Helpify uses the MERN stack, which includes:

 MongoDB – NoSQL database for storing user, service, and feedback data.
 Express.js – Backend web framework for handling APIs and business logic.
 React.js – Frontend library for creating dynamic and responsive user interfaces.
 Node.js – JavaScript runtime for executing server-side code.

6.2.2 Component Overview

Frontend (Client Side) – React.js

 Built using React for a modular, component-based design.

 Includes:
o User registration/login
o Service browsing
o Review forms
o Dashboard for users & providers

Backend (Server Side) – Node.js + Express.js

 Provides RESTful APIs for:

o User authentication (JWT-based)
o Service listings & filtering
o Booking management
o Payment processing
o Review submission
 Handles server-side validation, session management, and routing.

Database – MongoDB

 Stores:
o User accounts (customers, providers, admin)
o Service listings & categories
o Booking records
o Feedback & ratings
o Payment status logs
 Uses Mongoose ODM for schema management and querying.
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6.2.3 Admin Panel

 Built either as a separate route or sub-application using React.

 Admins can:
o Monitor users and bookings
o Approve or remove service providers
o View analytics and feedback reports

6.2.4 DevOps & Version Control

 GitHub for source code management and version control.

 CI/CD Pipelines for automatic builds and deployments.
 Environment Variables (.env) for managing API keys and sensitive data securely.

6.2.5 Security & Scalability

 Secure endpoints with middleware for role-based access.

 CORS and Helmet for API security.
 Scalable backend with stateless APIs, making it easy to deploy across multiple
instances or containers in the future.

6.3 Module Based Design

Helpify is divided into multiple core modules, each responsible for a specific function
within the system. This modular approach enhances scalability, maintainability, and
reusability.

The module-based design of Helpify focuses on breaking the system into distinct,
reusable, and manageable components, each responsible for a specific function. This
modular approach enhances maintainability, scalability, and ease of development.

1. User Module:

Manages user registration, login, and profile management. Users can browse services,
book providers, and view ratings.

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2. Helper Module:

Allows service providers (helpers) to create and manage their profiles, list services, and
accept/reject booking requests. It also tracks their availability.

3. Booking Module:

Handles the creation, management, and tracking of bookings between users and helpers. It
ensures that service requests are processed and updated in real-time.

4. Admin Module:

Provides an interface for administrators to manage users, helpers, services, and monitor
platform activity. This module helps ensure the platform runs smoothly and efficiently.

5. Authentication Module:

Handles secure login, session management, and role-based access control to ensure that
users and helpers can access the correct resources.

This modular design not only streamlines the development process but also ensures that
each component can be easily updated or expanded in the future.

6.3.1. User Module

 User Registration & Login (JWT authentication)

 Profile Management
 Browse Services by Category or Location
 Book Services
 View Booking History
 Give Ratings & Feedback

6.3.2. Service Provider Module

 Service Provider Registration & Login

 Add/Edit/Delete Service Listings
 Manage Bookings (Accept/Reject)
 View Customer Feedback
 Update Availability

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6.3.3. Service Management Module

 Display available services (gardening, painting, pet care, etc.)

 Filter and Search by ratings, category, or location
 Show provider profiles and availability

6.3.4. Booking & Scheduling Module

 Book a service with date, time, and address

 Real-time availability checks
 Status tracking (Pending, Accepted, Completed)

6.3.5. Feedback & Review Module

 Allow users to rate service providers

 Display average ratings and reviews on profiles
 Help others make informed decisions

6.3.6. Admin Module

 Manage all users and service providers

 View reports and feedback statistics
 Remove or block suspicious users/providers
 Monitor bookings and service performance

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 CHAPTER-7

TECHNOLOGY STACK SELECTION

The technology stack for Helpify was selected to balance ease of development,
scalability, and maintainability, making it ideal for building a modern, full-
stack web application.

Backend – Node.js & Express.js

Node.js was chosen for its non-blocking, event-driven architecture, which

makes it efficient for handling multiple user requests. Express.js, a lightweight
web framework for Node.js, provides a robust set of features for routing,
middleware, and server-side logic, making it ideal for building RESTful APIs
and managing business logic.

Frontend – EJS (Embedded JavaScript)

EJS was used to render dynamic web pages on the server side. It allows for
direct embedding of JavaScript into HTML, making it easier to work with data
fetched from the backend and display it without the complexity of frontend
frameworks.

Database – MongoDB

MongoDB was selected as the database for its flexibility and schema-less
structure, allowing rapid development and easy handling of dynamic data such
as user profiles, bookings, and service listings.

Together, this stack offers a modular, efficient, and scalable environment,

supporting the core requirements of Helpify while allowing for future
enhancements like mobile app support or third-party integrations.

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7.1 Integrated Development Program

7.1.1 Visual Studio Code: In the context of your Helpify project, “VS”
most likely refers to Visual Studio Code (VS Code) — the code editor
commonly used for development.

Visual Studio Code (VS Code) played a central role in the development of the
Helpify project by serving as the primary Integrated Development
Environment (IDE). Its user-friendly interface, powerful extensions, and
customization capabilities significantly enhanced productivity during both
frontend and backend development.

For backend development using Node.js and Express.js, VS Code provided

features such as syntax highlighting, intelligent code suggestions
(IntelliSense), and auto-completion, making code writing faster and more
accurate. Debugging tools allowed real-time testing and identification of
errors, while integrated terminal support enabled seamless running of scripts
like npm start or nodemon.

On the frontend side, VS Code supported EJS templates, HTML, CSS, and
JavaScript, offering live preview extensions and linters to maintain clean code.
Git integration within VS Code allowed version control directly from the
editor, streamlining collaboration and code management.

Moreover, extensions like Prettier, ESLint, and MongoDB tools helped in

maintaining code quality and managing the database effectively.
In short, VS Code provided a complete and efficient environment for
developing, testing, and managing the entire Helpify application.

Integrated Development Program:

 Visual Studio Code
 IntelliJ IDEA
 Cloudinary
 Mapbox
 Git/Github

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Programming Languages:
 JavaScript
 HTML/CSS
 Node.js
 MongoDB

Front-end Frameworks and Libraries

 React.js
 Bootstrap
 EJS technology

Back-end Technologies
 Node.js
 Express.js
 MongoDB

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 CHAPTER-8

TESTING

Helpify involves user interactions, service bookings, payments, and feedback—so

testing ensures reliability, security, and a smooth experience.

Types of Testing in Helpify

Type of Testing What It Covers

Individual functions (e.g., user auth, booking
Unit Testing
logic)
Booking + payment flow, user + review
Integration Testing
connection
REST endpoints like /register, /book-
API Testing
service, /add-review
Checking if pages render properly (EJS
UI Testing
templates or frontend views)
Making sure data is saved, updated, and
Database Testing
deleted correctly

Table 8(a)

8.1 Unit Testing

Unit testing focuses on testing individual functions or modules in isolation —

without touching the database, API routes, or UI.
For example:

 Hashing passwords
 Calculating total price in bookings
 Validating user input
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8.2 Integration Testing

Integration testing ensures that different parts (modules/services/routes) of your

application work correctly together — unlike unit testing which focuses on
isolated functions.

8.3 API Testing

API testing checks if your backend endpoints (routes) work as expected —

without going through the frontend. It ensures:

 Correct responses (data, status codes)

 Proper authentication & authorization
 Data validation and error handling
 Database interaction (CRUD)

8.4 UI Testing

UI (User Interface) testing ensures the frontend of Helpify works as expected

— visually and functionally — across different screens and user actions.

8.5 Database Testing

Database Testing checks that the backend (MongoDB in Helpify) behaves

correctly when data is created, read, updated, and deleted (CRUD). It ensures:

 Data is stored and retrieved accurately

 Constraints like required fields and types are enforced
 Relationships (like bookings → users/services) are respected
 No broken references, invalid states, or orphan records exist

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 CHAPTER-9

9.1 WEBSITE SCREENSHOT

Fig 9.1(a)

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Fig 9.1(b)
Fig 9.1(c)

Fig 9.1(d) 39 | P a g e
9.2 FUTURE REFERENCES

The Helpify project lays a strong foundation for an online service platform, and there
are several future enhancements and expansions that can significantly improve its
functionality, user experience, and scalability.

One of the most important upgrades would be the enable secure and seamless
transactions between users and service providers. Another key feature could be the
addition of a real-time chat system using Web Sockets or third-party APIs like
Firebase, allowing direct communication between users and helpers.

Developing a mobile application for Android and iOS using frameworks like React
Native or Flutter can extend accessibility and increase user engagement. Additionally,
implementing push notifications and email alerts would improve user interaction and
service updates.

On the backend, migrating towards a microservices architecture or incorporating

cloud-based hosting solutions like AWS or Azure would help scale the platform as the
user base grows. Introducing AI-powered service recommendations and location-
based filtering can also enhance personalization and service discovery.

By adopting these advancements, Helpify can evolve from a basic service platform into
a comprehensive, feature-rich ecosystem for managing local services efficiently.

For the Helpify project, future references can focus on expanding its scope, enhancing
user experience, incorporating new technologies, and addressing evolving market
needs. Here are potential areas for future references that could guide the development
and evolution of the Helpify platform:

• Integration of Emerging Technologies:

o Artificial Intelligence (AI) and Machine Learning (ML) for improved
matchmaking between users and ser vice providers. AI could be used to
personalize service recommendations, predict service demand, and
enhance customer support through chatbots.
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 o Internet of Things (IoT) integration for services like smart home
maintenance, providing automated alerts and remote management
capabilities.

• Improved Personalization:
o Use data analytics to offer tailored recommendations based on user
behavior, preferences, and past interactions. o Implementing a dynamic
user dashboard that provides realtime insights into bookings,
preferences, and communication with service providers. o Features that
enable collaboration among service providers, such as shared projects or
cross-service bundling (e.g., painting + plumbing). o Expanding the
range of services offered to include new categories based on market
demand, such as digital services (IT support, online tutoring) or eco-
friendly services (sustainable gardening, green home maintenance).

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 CHAPTER-10

CONCLUSIONS

The Helpify project presents a significant advancement in the field of online service
platforms, addressing the growing demand for convenience, transparency, and
efficiency in the service industry. Based on its conceptual framework and objectives.
The Helpify project exemplifies the power of digital transformation in addressing
real-world needs within the service industry. Its contributions to enhancing user
experience, empowering service providers, and fostering community engagement
make it a valuable addition to the gig economy. By addressing both the immediate
and long-term needs of its users and providers, Helpify positions itself as a
sustainable, scalable, and innovative solution in the service marketplace.

The Helpify project successfully delivers a practical, user-friendly platform that

connects customers with various local service providers, including gardening, pet
care, healthcare, painting, milk delivery, vendors, and groceries. Through intuitive
interfaces and efficient backend integration, Helpify bridges the gap between service
seekers and providers by offering seamless booking, reviewing, and payment
functionalities.

 Frontend rendering using HTML, CSS, JavaScript, and EJS

 Backend development using Node.js and Express.js
 Data management via MongoDB and Mongoose
 Cloud image handling using Cloudinary
 Authentication, CRUD operations, and secure payment simulation

Additionally, features like user feedback, admin controls, and make the
platform scalable and adaptable for various service industries.

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This project also gave hands-on experience in:

 Full-stack development
 Database schema design
 API and UI testing
 System and integration testing

Final Thoughts

Helpify not only solves a real-world problem by making local services more
accessible and manageable online, but also serves as a complete
demonstration of full-stack development capabilities, aligning well with
current industry practices and expectations.

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 CHAPTER-11

REFERENCES

The following reference has been used to develop the project “Helpify- An Online
Service Provider Platform”

Reference:
• www.google.com
• www.stackoverflow.com
• www.youtube.com
• www.medium.com
• www.developers.android.co
• www.javatpoint.com

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 CHAPTER-12

Bibliography
1. MongoDB Documentation
MongoDB: The Developer Data Platform
Retrieved from: https://www.mongodb.com/docs
2. Express.js Documentation
Express - Node.js web application framework
Retrieved from: https://expressjs.com
3. Node.js Documentation
Node.js JavaScript runtime
Retrieved from: https://nodejs.org/en/docs
4. EJS Templating Engine
EJS – Embedded JavaScript Templates
Retrieved from: https://ejs.co
5. Bootstrap Documentation
Bootstrap – The most popular HTML, CSS, and JS library
Retrieved from: https://getbootstrap.com
6. JavaScript – MDN Web Docs
JavaScript Reference and Tutorials
Retrieved from: https://developer.mozilla.org/en-US/docs/Web/JavaScript
7. HTML and CSS – W3Schools
W3Schools Web Development Tutorials
Retrieved from: https://www.w3schools.com
8. Online Service Marketplace Case Studies
Understanding UrbanClap and Other On-Demand Service Platforms
Retrieved from: https://yourstory.com and https://techcrunch.com
9. GitHub and Version Control
GitHub Docs – Version Control and Collaboration
Retrieved from: https://docs.github.com
10.Authentication and Security Best Practices
OWASP Cheat Sheet Series
Retrieved from: https://cheatsheetseries.owasp.org

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