Questions about interviews
1. Tell me about yourself.
2. What are your biggest strengths and weaknesses?
3. How do you handle stress or pressure?
4. What motivates you?
5. Describe a time when you overcame a personal challenge.
6. How do you stay organized in your personal life?
7. What do you like to do outside of work?
8. What’s a personal goal you’re currently working on?
9. How do you balance work and personal life?
10. What values are most important to you?
1. Why do you want to work here?
2. Tell me about a time you had a conflict at work and how you handled it.
3. Describe a time when you had to meet a tight deadline.
4. How do you prioritize your tasks?
5. What are your long-term career goals?
6. How do you handle criticism or feedback?
7. What’s your greatest professional achievement?
8. Tell me about a time you failed. What did you learn?
9. Why did you leave your last job? / Why are you looking to change jobs?
10. What skills do you bring to this position?
Questions about call center
● How do you handle high call volumes and stay organized?
● Describe a time when you went above and beyond to help a customer.
● How do you stay motivated during repetitive tasks?
● What steps do you take to ensure a positive customer experience?
● How do you handle situations where a customer is wrong or has misunderstood company
policies?
● Tell me about a time you had to work as part of a team to solve a customer issue.
● What would you do if a customer asked you a question that is outside your job responsibilities?
● How do you prioritize when you have multiple tasks to complete?
● Describe how you would handle a customer who is upset because of a delay or service
disruption.
● What do you think makes good customer service?
● How do you deal with difficult customers who refuse to calm down?
● What tools or software have you used in previous customer service roles?
● Describe a time when you had to learn a new system quickly. How did you manage?
● How do you handle situations where you don’t agree with company policies but still need to
assist customers?
● What would you do if you accidentally gave incorrect information to a customer?
● Can you explain how you handle confidential customer information?
● How do you keep yourself motivated during slow periods at work?
● What strategies do you use to communicate clearly over the phone?
● Describe a time when you received negative feedback. How did you respond?
● How do you ensure you understand a customer’s problem fully before trying to solve it?
● What do you do if you have a disagreement with a colleague while working on a team?
● How do you adapt when company procedures change?
● How would you handle a call where the customer is speaking very quickly or unclearly?
● Tell me about a time you helped a customer who was unsure what they needed.
● What do you think is the most challenging part of working in a call center?
Suggestions
○ My love for languages has helped me communicate effectively at work
○ As a content moderator, I’ve developed strong attention to detail and decision-making skills
○ I’m now looking to grow professionally and bring my skills to a team where I can keep
learning and contributing.
○ I’m now looking to grow professionally and bring my skills to a team where I can keep
learning and contributing.
○ I tend to be a perfectionist, and I’ve sometimes struggled to delegate tasks. But I’m learning
to let go a bit and trust others, especially when working in teams.
○ I haven’t had many opportunities to use English in a real, professional setting. That’s why I
want to use my English more actively
○ That’s why I’m excited about this role. I want to take on new challenges, improve my
language skills, and grow as a professional. I believe this company offers a great environment
to keep learning and developing both personally and professionally.
○ A colleague’s behavior was inappropriate and made some teammates uncomfortable.
○ I followed the proper channels by reporting the issue to my supervisor and then to HR.
Unfortunately, there wasn’t enough evidence for formal action at the time, so I continued
to act professionally until he eventually left the company. Although it was a difficult
situation, I’m proud that I spoke up and handled it respectfully. It taught me the
importance of standing up for a safe and respectful work environment.
○ Fortunately, I haven’t made any major mistakes in my role so far, as I try to be very
detail-oriented and double-check my work. But I know mistakes can happen, and if they
did, I’d take a moment to stay calm, analyze the situation, and make a clear step-by-step
plan to fix it. I believe in being honest, learning from errors, and using them as an
opportunity to improve.
○ I stayed professional, kept calm, and did my best to focus on my work
○ The experience taught me how important it is to maintain boundaries and to always speak
up when something doesn’t feel right, even if it’s uncomfortable.
○ I understand how important it is to stay calm and professional in those situations. From
hearing stories from experienced colleagues, I’ve learned that the key is to listen carefully
without interrupting, acknowledge the customer's frustration, and try to offer a solution
that makes them feel heard. If I ever face this kind of situation, I would stay patient, use a
respectful tone, and follow company guidelines to resolve the issue effectively. I’m confident
I’ll be able to handle it well with the right support and training.
○ Clarify with my supervisor
○ If I didn’t know how to solve a customer’s problem, I would first stay calm and let the
customer know that I appreciate their patience while I look into the issue. I would then
take a moment to check with my supervisor or refer to the company’s knowledge base to
make sure I provide the correct information. My goal is always to give accurate support,
even if it means taking a few extra minutes. After resolving the issue, I would make sure to
review the case so I’m better prepared next time.
