“HANDY HUB”

A Project Report
Submitted in fulfillment of the
Requirements for the award of the Degree of

BACHELOR OF SCIENCE (INFORMATION TECHNOLOGY)

By
GADDE VASU RAMESH
SEAT NO :-

Under the esteemed guidance of

Miss. SIMRAN SHAIKH

DEPARTMENT OF INFORMATION TECHNOLOGY

B.N.N COLLEGE (ARTS, SCIENCE AND COMMERCE)
(Affiliated to University of Mumbai)
BHIWANDI-421305
MAHARASHTRA
2023-2024

1
PROFORMA FOR THE APPROVAL PROJECT PROPOSAL

PRN NO: 2021016400039793 Seat no:

1. Name of the Student : GADDE VASU RAMESH

2. Title of the Project: HANDY HUB

3. Name of the Guide: MISS. SIMRAN SHAIKH

4. Teaching experience of the Guide:

5. Is this your first submission? Yes

Signature of the Student Signature of the Guide

Date: Date:

Signature of the Coordinator

Date :
 Padmashri Annasaheb Jadhav Bharatiya Samaj Unnati Mandal’s
B.N.N. COLLEGE (ARTS, SCIENCE AND COMMERCE)
(Affiliated to University of Mumbai)
BHIWANDI-MAHARASHTRA-421302
DEPARTMENT OF INFORMATION TECHNOLOGY

CERTIFICATE

This is to certify that the project entitled, "HANDY HUB” bonafied work of
GADDE VASU RAMESH bearing Seat No: submitted in
fulfillment of the requirements for the award of degree of BACHELOR OF
SCIENCE in INFORMATION TECHNOLOGY from University of Mumbai.

Coordinator
Internal Guide

External Examiner

Date :
College Seal
 DECLARATION

I hereby declare that the project entitled ,“ HANDY HUB” done at B.N.N College,
has not been in any case duplicated to submit to any other university for the award of any
degree. To the best of my knowledge other than me, no one has submitted to any other
university.

The project is done in partial fulfillment of the requirements for the award of degree of
BACHELOR OF SCIENCE (INFORMATION TECHNOLOGY) to be submitted as final
semester project as part of our curriculum.

GADDE VASU RAMESH

 ABSTRACT

HandyHub is a cutting-edge home service provider application developed using the Flutter
framework, designed to simplify the way people find and book various home services. With the
increasing demand for convenient and reliable home services, HandyHub offers a one-stop
solution to connect users with skilled professionals for tasks ranging from plumbing and
electrical work to cleaning and home repairs. Users can quickly book services by selecting the
type of service required, specifying the location, and scheduling an appointment at their
convenience. The app provides real- time availability information.

HandyHub boasts an intuitive and user-friendly interface that allows users to effortlessly
navigate through the app. From the first-time user to the tech-savvy, everyone can access
services with ease. Users can access their service history, making it easy to rebook favorite
professionals or reference previous transactions. HandyHub revolutionizes the way people
manage their home service needs. It provides a convenient, efficient, and reliable platform that
connects users with skilled professionals. By leveraging the power of Flutter, the app ensures a
seamless and responsive user experience across various devices, ultimately simplifying home
maintenance and improving the quality of life for users.

5
 ROLE AND RESPONSIBILITY

Certainly, when creating content for a home service provider application like HandyHub using
Flutter, it's important to outline the main roles and responsibilities of the core user types and
components of the application.
Here's a concise breakdown:
Customers:
Role: Customers are users seeking home services.Responsibilities:
Browse and search for service providers, Request services, Communicate with service
providers, Rate and review service providers.
Service Providers:
Role: Service providers offer home services.Responsibilities:
Create and manage profiles, Receive service requests, Confirm and manage appoint
ents,Complete services.
Admins:
Role: Admins oversee the application's functionality.Responsibilities:
User account management, Content moderation, Dispute resolution, etc
These core roles and responsibilities provide a clear overview of how HandyHub functions and
how different entities interact within the application. When designing and developing the app
using Flutter, these roles will help guide the user experience and ensure the smooth operation
of the platform.
 ACKNOWLEDGEMENT

I would like to express our special thanks and gratitude to our project
Miss. Simran Shaikh for guiding us to do the project work on time and giving us all
support and guidance, which made complete our project duly. We are extremely
thankful to her for providing such nice support and guidance.

I would like to express my sincere thanks to our Principal Dr. Ashok D Wagh
and our Head of Department Mr. Pramod Shewale for having facilitated us with the
essential infrastructure & resources without which this project would not have seen
light of the day. I am also thankful to entire staff of Information Technology for their
constant Encouragement, suggestions, and moral support throughout the duration of
my project. Last but not the least I would like to mention here that I am greatly
indebted to each and everybody my friends and who has been associated with my
project at any stage but whose name does not find a place in this acknowledgement.

With sincere regards,

GADDE VASU RAMESH

7
 TABLE OF CONTENTS
Sr. No. Title Page No.
Project report certificate 1
Proforma for the approval of the project 2
Certificate 3
Declaration 4
Abstract 5
Role and Responsibility 6
Acknowledgement 7

Chap 1. Introduction 11
1.1 Background 12
1.2 Objective 13
1.3 Purpose, Scope and Applicability 14
1.3.1 Purpose 14
1.3.2 Scope 15
1.3.3 Applicability 15
1.4 Achievements 16

Chap 2. Survey of Technologies 17-18

Chap 3. Requirements And Analysis 19

3.1 Problem Definition 19
3.2 Requirements Specification 20
3.3 Planning and Scheduling 21
3.4 Software and Hardware Requirements 22-23
3.5 Preliminary Product Description 24
3.6 Conceptual Models 25-26

Chap 4. System Design 27

4.1 Basic Modules 28
4.2 Data Design 29-30
4.2.1 Schema Design 31-32
4.2.2 Data Integrity and Constraints 33
4.3 Procedural Design 34-35
4.3.1 Logic Diagrams 36-38
4.3.2 Data Structures 39-40
4.4 User Interface Design 41
4.5 Security Issues 42-43
Chap 5. Implementation and Testing 43-63

5.1 Implementation Approaches 44

5.2 Coding Details and code efficiency 54
5.3 Testing Approach 55
5.3.1 Unit Testing 57
5.3.2 Integrated Testing 58
5.3.3 Beta Testing 59
5.4 Modification and Improvement 60
5.5 Test cases 61
Chap 6. Result and Discussions 64
Chap 7. Conclusion 70
Reference

9
 LIST OF DIAGRAMS

Sr. No. Title Page No.

4.1 Use Case Diagram 24
4.2 Data Flow Diagram 25
4.3 Sequence Diagram 26
4.4 Flow Chart 27
4.5 Process Diagram 28
4.5 Gantt Chart 30
 CHAPTER 1:
INTRODUCTION

11
 INTRODUCTION

In the fast-paced world we live in, finding reliable and efficient home services can be a
challenge. Whether you need a plumber, electrician, cleaner, or any other service provider,
the search can often be time-consuming and frustrating. That's where Handy Hub comes
in, revolutionizing the way you connect with home service providers.

At Handy Hub, we understand the importance of a well-functioning home and the peace
of mind that comes with it. Our mission is to simplify and streamline the process of finding
and hiring top-notch professionals for all your home service needs. With our user-friendly
application, you can access a wide range of services at your fingertips, making your life
more convenient and hassle-free. Say goodbye to lengthy phone calls and endless
searches. With Handy Hub, you can book your desired service in just a few clicks. Our
intuitive interface ensures a seamless and stress-free booking experience.

We handpick and vet our service providers to ensure they meet the highest standards of
expertise, reliability, and professionalism. You can trust that you're getting the best in the
business. Whether it's a leaky faucet, a faulty electrical outlet, or a thorough house
cleaning, Handy Hub has a diverse array of services to meet your unique needs. We've got
you covered, no matter the task. No hidden fees or surprises. Handy Hub believes in
transparent pricing, so you know exactly what to expect before the service begins.
Budgeting for home maintenance has never been easier. Track the progress of your service
in real-time. Receive updates, communicate with your service provider, and stay informed
every step of the way. Make your life simpler and your home happier with Handy Hub
 1.1 BACKGROUND:

In a rapidly evolving world, our lives have become busier than ever before. Everyday
tasks, such as plumbing repairs, electrical maintenance, cleaning, or even home
renovations, can feel like daunting challenges. Finding reliable and skilled service
providers to address these needs is often a time-consuming and frustrating endeavor. This
is where Handy Hub steps in, aiming to revolutionize the way you manage your home
services. With our user-friendly mobile application, finding the right service provider for
your needs has never been simpler.

At Handy Hub, we envision a world where accessing trustworthy home service

professionals is as easy as a few taps on your smartphone. Our mission is to connect
homeowners and businesses with a network of qualified and vetted service providers,
creating a seamless and stress-free experience for all. Handy Hub offers a comprehensive
directory of home service providers, making it easy for you to find the expertise you
need.
We conduct background checks and verification processes to ensure the reliability and
professionalism of every service provider on our platform.

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 1.2 OBJECTIVES :

At Handy Hub, we are driven by a set of clear and measurable objectives that guide
ourefforts and define our commitment to transforming the home services industry.

1. Enhancing User Convenience:

• Objective: To simplify the process of finding, booking, and managing home services,
ensuring ultimate convenience for our customers.
• Key Results: Reduce average booking time, increase user satisfaction ratings, and
streamline the service request process

2. Delivering Quality and Trustworthiness:

• Objective: To establish Handy Hub as a trusted platform where users can confidently
hire service providers for their needs.
• Key Results: Maintain a high percentage of verified service providers, showcase user
reviews and ratings, and implement a stringent vetting process.

3. Achieving User Satisfaction:

• Objective: To maintain high levels of user satisfaction by continually improving our
services and user experience.
• Key Results: Regularly gather and act upon user feedback, resolve user issues
promptly,and exceed customer satisfaction benchmarks.

4. Strengthening Service Provider Relationships:

• Objective: To build strong partnerships with service providers, helping them grow
theirbusinesses through Handy Hub.
• Key Results: Provide support and resources for service providers, offer incentives for
exceptional service, and establish long-term collaborations.
.
 1.3 PURPOSE SCOPE AND AVAILABILITY

1.3.1 PURPOSE :

In the heart of every household and business, there lies a set of essential services that keep
everything running smoothly. From ensuring your plumbing works flawlessly to
maintaining a comfortable living environment, these services are the backbone of our
daily lives. However, finding dependable professionals to take care of these needs can
often feel like a daunting task. Handy Hub was born out of the need to simplify this
process, making home services accessible, reliable, and hassle-free. We believe that every
home service should be a seamless experience. Our platform is designed to bridge the gap
between customers seeking reliable professionals and service providers eager to showcase
their expertise.

Our Mission:
At Handy Hub, our mission is clear: we aim to redefine the way people access and
experience home services. We're dedicated to creating a platform that connects
homeowners and businesses with top-notch service providers, empowering them to tackle
their maintenance and improvement projects with confidence and ease.

15
 1.3.2 SCOPE :

Understanding the scope of the Handy Hub project is essential to ensure clarity and
alignment among all stakeholders. This section outlines the key components,
functionalities, and limitations of the application.
1. User Types:
• Handy Hub will cater to three primary user types: Customers, Service Providers, and
Admins.

2. Core Features:
• User registration and profiles for customers and service providers.
• Service provider listings with detailed profiles and service categories.
• Service request creation and management, etc

3. Service Categories:
• Handy Hub will initially focus on a wide range of home service categories,
including plumbing, electrical, cleaning, landscaping, carpentry, and more.

4. Platform Compatibility:
• Handy Hub will be developed as a mobile application compatible with both
Android and iOS platforms.

5. Scalability:
- The application's architecture will be designed to accommodate future scalability and
expansion.
 1.3.3. APPLICABILITY:

Understanding when and how Handy Hub is available is vital for both users and
service providers. We are committed to providing a reliable and accessible platform
1. Service Applicability:
• Handy Hub's service directory will be accessible to users 24 hours a day, 7 days
a week, allowing users to browse service providers and request services at any
time.
2. Service Provider Applicability:
• Service providers listed on Handy Hub will set their own availability schedules.
Users will be able to view the availability of individual service providers when
browsing profiles.
3. Service Hours:
• Service providers will define their working hours within the Handy Hub app.
Users can review these hours when considering service providers for their needs.
4. Support Applicability:
• Our customer support team will be available to assist users and service providers.
5. Continuous Improvement:
• We are committed to continuously improving our platform's availability and user
experience based on user feedback and emerging industry standards.

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 1.4. ACHIEVEMENTS:

Handy Hub has achieved several significant milestones on its journey to becoming a
leading home service provider application.

1. Successful Beta Testing Phase:

Achievement: Handy Hub conducted a successful beta testing phase, engagingusers and
service providers to gather feedback and fine-tune the application.
Impact: User feedback and insights were instrumental in refining the user interface,
streamlining processes, and enhancing overall user experience.

2. Strategic Service Provider Partnerships:

Achievement: Handy Hub established strategic partnerships with a diverse range of
service providers, enriching our service offerings.
Impact: These partnerships expanded the range of home services available to users,
making Handy Hub a comprehensive solution for their needs.

3. User Trust and Satisfaction Ratings:

Achievement: Handy Hub consistently maintains high user satisfaction ratings and
positive reviews.
Impact: Positive user feedback and trust in the platform have contributed to steadyuser
growth and brand recognition.

4. Continuous Improvement:
Achievement: Handy Hub is committed to ongoing improvement, regularly rollingout
updates and enhancements.
Impact: Users benefit from a continuously evolving platform that adapts to theirchanging
needs and technological advancements.
 CHAPTER 2
SURVEY OF TECHNOLOGIES

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 SURVEY OF TECHNOLOGIES

Handy Hub leverages a robust set of technologies and tools that empower the
application to deliver a seamless and feature-rich experience for both customers and
service providers. The following technologies form the foundation of the Handy Hub
project

1. Flutter (UI Framework):

Description: Flutter, developed by Google, serves as the core UI framework for
Handy Hub. It allows for the creation of natively compiled applications for mobile,
web, and desktop from a single codebase.
Key Features:
Fast Development: Flutter's hot reload feature accelerates the development process,
enabling quick iterations and UI updates.
Cross-Platform Compatibility: A single codebase is used for iOS, Android, and web
applications, reducing development time and effort.
Rich Widgets: Flutter offers a rich library of customizable widgets for building
visually appealing user interfaces.

2. Dart (Programming Language):

Description: Dart is the programming language used in conjunction with Flutter for
building the application's logic and functionality.
Key Features:
Object-Oriented: Dart's object-oriented nature promotes code organization and
modularity. Just-in-Time (JIT) and Ahead-of-Time (AOT) Compilation: Dart
supports both JIT and AOT compilation for optimizing performance.
3. Firebase (Backend Services):
Description: Firebase, a comprehensive mobile and web application development
platformby Google, provides essential backend services for Handy Hub.
Key Features:
Realtime Database: Firebase Realtime Database is used for storing and retrieving data
in realtime.
Authentication: Firebase Authentication handles user registration, login, and security.
Cloud Functions: Firebase Cloud Functions are used for serverless backend logic.
Cloud Firestore: Firestore offers a NoSQL database for storing structured data.

4. Google Maps API:

Description: The integration of the Google Maps API enhances Handy Hub's
location-basedservices, allowing users to locate service providers and navigate to
service locations.
Location-Based Search: Users can search for nearby service providers based on
their currentlocation.
Map Visualization: Maps are used to display service provider locations and
directions.

5. Visual Studio Code (Development Environment):

Description: Visual Studio Code (VS Code) is the preferred integrated
developmentenvironment (IDE) for coding and debugging Handy Hub.
Key Features:
Extensibility: VS Code supports extensions that enhance functionality and
productivity. Debugging Tools: Robust debugging tools simplify the identification
and resolution of issues.

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 CHAPTER 3:
REQUIREMENTS AND ANALYSIS

19
 REQUIREMENTS AND ANALYSIS

3.1 PROBLEM DEFINITION

The home services industry plays a vital role in our lives, ensuring the maintenance and
well-being of our homes and businesses. Finding reliable and skilled service providers
can be a daunting task. Many customers are skeptical about the quality of service they'll
receive, leading to hesitancy in seeking assistance for home-related tasks. Traditional
methods of booking services involve time-consuming phone calls, inquiries, and price
negotiations. Customers often spend more time than necessary scheduling services.

Many service providers don't provide transparent pricing, leading to unexpected costs
for customers. This lack of clarity erodes trust in service providers. Customers may
struggle to find service providers available at the desired time, leading to delays in
resolving urgent issues. Customers may worry about the quality of service they'll receive,
especially when there's no reliable system for rating and reviewing service providers.
 3.2 REQUIREMENT SPECIFICATION:

• To ensure the platform's functionality aligns with our objectives, we've defined a
comprehensive set of requirements:

1. User Registration and Profiles:

• Users (Customers and Service Providers) must be able to create accounts with unique
profiles containing personal information, contact details, and service preferences.

2. Service Provider Listings:

• Service providers should be able to create detailed profiles, including service
categories offered, service descriptions, pricing details, availability schedules, and
contact information.

3. Appointment Scheduling and Management:

• Users should be able to schedule appointments, confirm service dates and times, and
receive notifications and reminders.

4. User Ratings and Reviews:

• Users should be able to rate and review service providers based on their experience.
An average rating should be displayed on service provider profiles.

5. User Privacy and Data Security:

• The platform must prioritize user data privacy and security, complying with relevant
data protection regulations.

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 3.3 GANTT CHART

A Gantt chart is a horizontal bar chart developed as a production control tool in

1917 by Henry L. Gantt, an American engineer and social scientist. A Gantt chart,
commonly used in project management, is one of the most popular and useful ways of
showing activities (tasks or events) displayed against time. On the left of the chart is a list
of the activities and along the top is a suitable time scale. Each activity is represented by a
bar; the position and length of the bar reflects the start date, duration and end date of the
activity. This allows you to see at a glance: A Gantt chart is a type of bar chart that illustrates
a project schedule. This chart lists the tasks to be performed on the vertical axis, and time
intervals on the horizontal axis. The width of the horizontal bars in the graph shows the
duration of each activity. Gantt charts illustrate the start and finish dates of the terminal
elements and summary elements of a project. Terminal elements and summary elements
constitute the work breakdown structure of the project. Modern Gantt charts also show the
dependency (i.e., precedence network) relationships between activities. Gantt charts can be
used to show current schedule status using percent complete shadings and a vertical
"TODAY" line. Gantt charts are sometimes equated with bar charts.
3.4 SOFTWARE & HARDWARE REQUIREMENTS

SOFTWARE REQUIREMENTS:

1. Development Framework :
• Flutter SDK 3.13.6: Flutter will serve as the primary framework for buildingcross-
platform mobile applications for Android and iOS.
2. Backend Development:
• Programming Languages: Dart programming language will be used for backend
development to create a robust and scalable server infrastructure.
• Database Management System: Firebase will serve as the primary relationaldatabase
management system for data storage.
3. APIs and Libraries:

• Google Maps API: Integration with the Google Maps API for mapping andlocation-
based services.
4. Development Tools:
• Integrated Development Environment (IDE): Visual Studio Code [SpecifyVersion]
as the preferred development environment.
• Version Control: Git for version control and collaboration.
5. Operating Systems:
• Development: Windows 11

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 HARDWARE REQUIREMENTS

1. Processor (CPU):
• A modern multi-core processor (Intel Core i5 or equivalent) is recommended
for aresponsive development experience.

2. Memory (RAM):
• A minimum of 8 GB of RAM is recommended to handle the demands of
Flutterdevelopment tools and simulators efficiently.

3. Storage:
• At least 256 GB of available storage space is advised for storing project
files,development tools, and simulators/emulators.

4. Graphics Card:
• A dedicated graphics card is not a strict requirement but can enhance the
performanceof the Flutter development environment.

5. Operating System:
• Handy Hub development is supported on Windows, macOS, and Linux. Ensure that
theselected development machine is compatible with your chosen operating system.

6. Mobile Devices:
• Android and iOS devices are required for testing and debugging. These can
includephysical devices or emulators/simulators.
 3.5 PRELIMINARY PROJECT DESCRIPTION

Handy Hub is a cutting-edge mobile application designed to revolutionize the way users access
and manage home services. It serves as a comprehensive platform that connects customers
seeking home services with skilled and trustworthy service providers in their local
communities. Built using the Flutter framework, Handy Hub offers a seamless, user-friendly
experience on both Android and iOS devices.

Handy Hub simplifies the process of finding and booking home services. Users can effortlessly
browse through a diverse range of service categories, from plumbing and electrical work to
cleaning and landscaping.
We prioritize trust and reliability. All service providers on Handy Hub are rigorously vetted
and verified, ensuring that users have access to skilled professionals who meet the highest
standards of service quality.

Booking home services has never been easier. With Handy Hub, users can schedule
appointments, receive real-time updates, and track service providers' arrival.
Users have the opportunity to rate and review service providers, fostering accountability and
helping others make informed choices.

With integrated mapping and location services, users can easily find nearby service providers
and receive navigation assistance
Handy Hub simplifies the process of booking home services, saving users time and effort.
Our rigorous verification process ensures that users can trust the service providers they hire.

25
 3.6 CONCEPTUAL MODEL

The development of Handy Hub is guided by a set of conceptual models that

shape the application's user experience and functionality. These models represent
the fundamentalprinciples and structures that underpin the application's design.

1. User Model:
• Description: The User Model represents the application's primary users—
customers seeking home services and service providers offering their skills. Users
can create profiles, access services, and interact with each other through the
application.
• Key Aspects:
o User Profiles: Users create and manage profiles with personal information and
preferences.
o Roles: Users can have one of two roles—Customer or Service Provider—each
with its setof functionalities.

2. Service Model:
• Description: The Service Model defines the services available on Handy Hub. It
encompasses various service categories, each containing multiple service
offerings. Userscan browse, search for, and book services based on their needs.
• Key Aspects:
o Service Categories: The application categorizes services into groups such as Home
Repair,Cleaning, and Gardening.
o Service Offerings: Each service category contains specific services offered by
serviceproviders.
o Pricing: Services have transparent pricing structures, often with options for
customization.
 3. Booking and Scheduling Model:
• Description: The Booking and Scheduling Model governs the process of
scheduling andmanaging service appointments. Users can book services at their
preferred times and receive real-time updates.
• Key Aspects:
o Appointment Booking: Users can select service providers, choose appointment
times, andconfirm bookings.
o Real-Time Updates: Users receive notifications about appointment
confirmations, serviceprovider arrivals, and job completion.
o Rescheduling: Users have the option to reschedule or cancel appointments as
needed.

4. Rating and Review Model:

• Description: The Rating and Review Model allows users to provide feedback on
service providers and their services. Ratings and reviews contribute to the
reputation and trustworthiness of both users and service providers.
• Key Aspects:
o Rating System: Users can rate service providers on a scale and leave written
reviews.
o Visibility: Ratings and reviews are visible to other users, helping them make
informedchoices.
o Accountability: High-rated service providers are rewarded with increased
visibility andbusiness opportunities.

27
 CHAPTER 4:
SYSTEM DESIGN
 SYSTEM DESIGN

Frontend:
User Interface (UI): A responsive and intuitive UI designed for both web and mobile
platforms,ensuring a consistent and user-friendly experience.
User App: Allows users to search for services, view provider profiles, book
appointments, andmanage payments.
Provider App: Enables service providers to set availability, receive booking requests,
andcommunicate with users.

Backend:
Server: Manages the core application logic, user authentication, and communication
betweenthe database and frontend.
Database: Stores user profiles, service provider details, bookings, reviews, and other
relevantdata.
APIs: Facilitate communication between the frontend and backend components.
Authentication and Authorization:

User Authentication: Secure user authentication using industry-standard protocols to

ensuredata privacy.

Authorization: Role-based access control to distinguish between users and service

providers,allowing access to specific features based on roles.

29
 4.1 BASIC MODULES
1. User Authentication and Management:
Description: This module manages user registration, authentication, and profile
management.
Key Features:
User Registration, Secure Login, User Profiles, Password Reset

2. Service Discovery:
Description: The Service Discovery module allows users to explore and discover a
wide rangeof home services.
Key Features:
Service Categories, Service Listings, Search and Filters, Service Provider Profiles

3. Booking and Scheduling:

Description: This module facilitates the booking and scheduling of home services,
ensuringthat users can conveniently set appointments.
Key Features:
Appointment Booking, Real-Time Availability, Notifications and Reminders,
Rescheduling andCancellation

4. Service Provider Management:

Description: Service providers use this module to manage their profiles, availability,
andincoming service requests.
Key Features:
Service Provider Profiles, Availability Management, Booking Requests, Earnings
Tracking

5. Admin and Support Dashboard:

Description: This module provides administrators and support staff with tools to
manage theplatform, handle support requests, and maintain service quality.
Key Features:
Admin Dashboard, Support Ticketing, Content Moderation, User and Provider
Management
 4.2 DATA DESIGN

Handy Hub relies on a well-structured database to store and manage user data, service
listings, booking records, and other essential information. The data design
encompasses various entities, relationships, and database technologies that contribute
to the application's functionality.

Database Technology:
The database for Handy Hub is built using PostgreSQL, a powerful and reliable
relational database management system (RDBMS). PostgreSQL was chosen for its
scalability, support forcomplex data types, and robust data integrity features.

Database Schema:
The database schema for Handy Hub is organized into several key tables, each
responsible for storing specific types of data. Below are the core tables and their
descriptions:

1. Users:
Description: The Users table stores information about registered users, including both
customers and service providers.
Fields:
User ID (Primary Key), Username, Email, Password Hash, Role (Customer or Service
Provider), Profile Information (Name, Contact Details, etc.)

2. Services:
Description: The Services table contains details about the various home services
available onHandy Hub, organized into categories.
Fields:
Service ID (Primary Key), Service Name, Service Category, Description, Pricing
Information

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3. Service Providers:
Description: The Service Providers table stores information about the professionals
offeringservices through the platform.
Fields:
Provider ID (Primary Key), User ID (Foreign Key), Service Offered, Availability
Schedule,Service Area (Geographic Region)

4. Bookings:

Description: The Bookings table records details of service bookings made by

customers,including appointment times and status.
Fields:
Booking ID (Primary Key), Customer ID (Foreign Key), Service Provider ID
(Foreign Key),Service ID (Foreign Key), Booking Date and Time, Status (Pending,
Confirmed, Completed,etc.)

5. Ratings and Reviews:

Description: The Ratings and Reviews table stores user ratings and written reviews
for
service providers.
Fields:
Review ID (Primary Key), Service Provider ID (Foreign Key), Customer ID (Foreign
Key),Rating (Numeric), Review Text, Timestamp
 4.2.1 SCHEMA DESIGN

The following tables form the core of Handy Hub's database schema:

1. Users:
Description: The Users table stores information about all registered users, including both
customers and service providers.
Fields:
user_id (Primary Key): A unique identifier for each user.username: The user's chosen
username.
email: The user's email address.
password_hash: A hashed representation of the user's password for security. role:
Indicates whether the user is a Customer or a Service Provider.
Additional fields for profile information (name, contact details, etc.).

2. Services:
Description: The Services table contains data related to the various home services
available onHandy Hub.
Fields:
service_id (Primary Key): A unique identifier for each service.service_name: The name
of the service.
service_category: The category to which the service belongs (e.g., Plumbing, Cleaning).
description: A brief description of the service.
Pricing-related fields (e.g., base_price, hourly_rate) to define the cost.

3. Service Providers:
Description: The Service Providers table stores information about the professionals
offeringservices through Handy Hub.
Fields:
provider_id (Primary Key): A unique identifier for each service provider.
user_id (Foreign Key): References the Users table to link a service provider to their user
account.
31
 service_offered: The specific services offered by the provider. availability_schedule:
The service provider's availability schedule. service_area: The geographic region in
which the service provider operates.

4. Bookings:
Description: The Bookings table records details of service bookings made by
customers.Fields:
booking_id (Primary Key): A unique identifier for each booking.
customer_id (Foreign Key): References the Users table to link a booking to the
customer.provider_id (Foreign Key): References the Service Providers table to specify
the service provider.
service_id (Foreign Key): References the Services table to identify the booked
service.booking_date_time: The date and time of the booking.
status: The booking status (e.g., Pending, Confirmed, Completed).

5. Ratings and Reviews:

Description: The Ratings and Reviews table stores user ratings and written reviews for

service providers.
Fields:
review_id (Primary Key): A unique identifier for each review.
provider_id (Foreign Key): References the Service Providers table to link a review to
theservice provider.
customer_id (Foreign Key): References the Users table to identify the user who
provided thereview.
rating: The numeric rating given by the customer. review_text: The written review
provided by the customer.timestamp: The timestamp of the review.
 4.2.2 DATA INTEGRITY AND CONSTRAINTS

Maintaining data integrity is crucial to Handy Hub's functionality and security. This
sectionoutlines the strategies and mechanisms employed to guarantee that data remains
accurate, consistent, and secure.

1. Data Validation and Input Sanitization:

User Input Validation: All user inputs, including registration details, login credentials,
and service bookings, are subject to rigorous validation to prevent malformed or
malicious datafrom entering the system.
Input Sanitization: Handy Hub employs input sanitization techniques to cleanse user-
provideddata and protect against common security vulnerabilities like SQL injection
and cross-site scripting (XSS) attacks.

2. Referential Integrity:
Foreign Key Constraints: The database schema uses foreign key constraints to ensure
referential integrity. For example, a booking record's provider_id field references an
existing service provider in the Service Providers table, preventing orphaned records
and maintainingdata consistency.

3. Unique Constraints:
Username and Email Uniqueness: Usernames and email addresses are required to be
unique, preventing multiple users from registering with the same credentials and
enhancing data accuracy.

4. Check Constraints:
Data Validation Rules: Check constraints are applied to fields with specific validation
rules. For instance, the booking_date_time field in the Bookings table might have a
check constraintto ensure that booking times are in the future.

33
 4.3. PROCEDURAL DESIGN

Handy Hub's procedural design encompasses the various workflows and procedures that
users and service providers follow to accomplish tasks within the application. This
section providesan in-depth look at some of the critical processes within the application.

1. User Registration and Authentication:

User Registration:
Procedure: Users initiate the registration process by providing their email, username, and
password.
Workflow:
User clicks on the "Register" button.User enters registration details.
Data validation checks are performed.
If successful, the user is registered and logged in.User Authentication:
Procedure: Users log in using their registered email and password. Workflow:
User clicks on the "Login" button.User enters login credentials.
Authentication and validation are performed.
If successful, the user gains access to the application.

2. Service Discovery and Booking:

Service Discovery:
Procedure: Users browse and select home services.Workflow:
User navigates to the "Services" section.A list of service categories is displayed.
User selects a category.Available services within the category are listed.

3. Booking a Service:
Procedure: Users book a service with a selected service provider.Workflow:
User selects a service provider.
User chooses a suitable date and time for the service.Booking details are confirmed.
The booking request is sent to the service provider.Service provider confirms or rejects
the booking.
 4.3.1 LOGIC DIAGRAM

4.3.1.1 CONTROL FLOW CHART

Fig. Control flow chart

35
4.3.1.2 Process Diagram

Fig. Process Diagram

4.3.1.3 DATA FLOW DIAGRAM

Fig. Data Flow Diagram

37
4.3.2 DATA STRUCTURES

4.3.2.1 SEQUENCE DIAGRAM

Fig. Sequence Diagram

4.3.2.2 USE CASE DIAGRAM

Fig. Use case diagram

39
 4.4. USER INTERFACE DESIGN

Handy Hub's user interface is meticulously designed to ensure ease of use, accessibility,
and avisually pleasing experience for both customers and service providers. This section
explores the key elements and principles that govern the UI design.

1. User-Centric Design:
Design Philosophy: Handy Hub adheres to a user-centric design philosophy, prioritizing
theneeds and preferences of its users.
Persona-Based Design: The design caters to the expectations and behaviors of different
userpersonas, including customers and service providers.

2. User-Friendly Components:
Custom Widgets: Flutter's custom widgets are used to create a tailored user experience,
withattention to detail in UI components like buttons, forms, and cards.
Input Validation: User inputs are validated in real-time, providing instant feedback and
guidance to users during data entry.

3. Interactive Elements:
Gestures: The UI utilizes gestures such as taps, swipes, and long presses to enable users
tointeract with the application naturally.
Animations: Subtle animations are employed to enhance user engagement and provide
feedback on actions taken.

4. Responsive Design:
Responsive Layouts: Handy Hub's UI adapts seamlessly to different screen sizes and
orientations, providing a consistent experience on both smartphones and tablets.

5. Feedback Mechanisms:
User Feedback: The application includes feedback mechanisms, such as rating prompts
andcontact options, to encourage user input and address concerns.
 4.5. SECURITY ISSUES
Handy Hub places a strong emphasis on security to protect user data, ensure system
integrity, andmaintain user trust. This section discusses key security issues and the
measures taken to address them.

1. Authentication and Authorization:

Issue: Unauthorized access to user accounts or sensitive data can compromise security.
Mitigation:
Strong Password Policies: Enforce strong password requirements, including minimum
length,complexity, and regular password changes.
Two-Factor Authentication (2FA): Implement 2FA to add an extra layer of security for
useraccounts.
Role-Based Access Control (RBAC): Define clear user roles and restrict access to
specificfunctionalities based on roles
2. Data Protection:
Issue: Inadequate data encryption and protection can lead to data breaches.Mitigation:
Data Encryption: Implement end-to-end encryption for sensitive data during
transmission.
Data at Rest Encryption:

Encrypt data stored on servers or databases to protect it from unauthorizedaccess.

Secure Socket Layer (SSL)/TLS: Use SSL/TLS for secure communication between the
client andserver.

3. Session Management:
Issue: Inadequate session management can result in unauthorized access or session
hijacking.Mitigation:
Session Expiration: Set session timeouts to automatically log users out after a period of
inactivity.Secure Cookies: Use secure and HttpOnly cookies for session management.
Session Token Rotation: Rotate session tokens periodically for added security.

41
4. Input Validation:
Issue: Inadequate input validation can open doors to SQL injection, cross-site scripting
(XSS),and other injection attacks.

Mitigation:

Input Sanitization: Apply input sanitization techniques to filter out potentially harmful
ormalicious data.
Parameterized Queries: Use parameterized queries to prevent SQL injection.
Content Security Policy (CSP): Implement CSP to mitigate XSS attacks by controlling
thesources of content and scripts.

5. API Security:

Issue: Insecure APIs can expose sensitive data and functionality to attackers.
Mitigation:
API Authentication: Secure APIs with authentication mechanisms such as API keys,
OAuth, ortoken-based authentication.
Rate Limiting: Implement rate limiting to prevent abuse of APIs.
API Versioning: Use versioned APIs to ensure backward compatibility and security
updates.
 CHAPTER 5
IMPLEMENTATION AND TESTING

43
 IMPLEMENTATION AND TESTING

In this chapter, we will discuss the implementation details and testing procedures
for the HandyHub project. Implementation involves translating the design specifications
into actual code, while testing ensures the functionality, reliability, and performance of
the developed system. This chapter provides an overview of the development process,
highlights key features, and outlines the testing methodologies employed
Users can create accounts, log in, and reset passwords securely. JWT tokens are
used for authentication and authorization. Service providers can create and manage
listings for their services.
Users can search and filter services based on location, category, and ratings. Users
can book services with specific time slots. Service providers receive notifications and
can confirm or reject bookings. Users can leave reviews and ratings for services they've
utilized. Ratings contribute to the overall service provider rating. Unit tests are
conducted for individual components and functions in both the frontend and backend.
Tools such as Jest and Mocha are used for automated unit testing. Integration tests
ensure that different components of the system work seamlessly together. API endpoints
are tested for correct data flow and interaction. UAT involves testing the application
with actual users to ensure it meets their requirements.
Feedback from users is gathered and incorporated into the final product.
Performance tests are conducted to evaluate the system's responsiveness and scalability
under various loads. Tools like Apache JMeter may be used to simulate concurrent users.
Deploy the HandyHub platform to a production environment. Monitor the platform's
performance and address any issues promptly. Develop a marketing strategy to promote
HandyHub. Consider offering promotions or incentives for early users .Gather user
feedback post-launch and use it to make continuous improvements. Monitor platform
analytics to identify areas for optimization.
 5.1 IMPLEMENTATION APPROACHE

1. Define Project Scope and Objectives:

Clearly outline the goals and objectives of HandyHub. Identify the target audience
and their needs. List the key features and functionalities required for the platform.
2. Database Design:
Design a database schema to store user data, service providers, tasks, and other
relevant information. Consider data security and privacy measures.
3. User Interface (UI/UX) Design:
Create wireframes and mockups for the user interface. Prioritize user experience to
ensure the platform is intuitive and user-friendly.
4. User Authentication and Authorization:
Implement secure user authentication mechanisms. Define user roles and
permissions for different types of users (e.g., customers, service providers, admins).
5. Task Management System:
Develop a robust task management system for users to post tasks and service
providers to bid on them. Implement a real-time notification system for task
updates.
6. Mobile Responsiveness:
Ensure that HandyHub is mobile-responsive for users who prefer accessing the
platform via smartphones or tablets.
7. Testing:
Perform thorough testing, including unit testing, integration testing, and user
acceptance testing. Identify and fix any bugs or issues that arise during testing.
8. Deployment:
eploy the HandyHub platform to a production environment. Monitor the platform's
performance and address any issues promptly.

45
5.2 CODING DETAILS AND CODE EFFICIENCY

Coding Details:

Coding is the process by which an individual researcher takes a piece of information

from legislation, policy, or any other source and translates it into a set of
characteristics that can be quantitatively analyzed. Coding is the process of using a
programming language to get a computer to behave how you want it to. Every line of
code tells the computer to do something, and a document full of lines of code is called
a script. Each script is designed to carry out a job. This job might be to take an image
and change its size. Utilize version control systems like Git to track changes and
collaborate effectively with a team. Conduct regular code reviews to ensure code
quality, catch potential issues early, and share knowledge among team members.
Implement unit testing, integration testing, and end-to-end testing to verify the
correctness of the code and identify bugs early in the development process. Identify
and optimize performance bottlenecks. Consider asynchronous programming,
caching, and database indexing for efficient data retrieval. Include comments to
explain complex algorithms or logic. However, strive to write self-explanatory code
to minimize the need for excessive comments.
5.2.1) Phone Number Screen :-

47
49
Otp Screen code :
51
5.2.1 CODE EFFICIENCY :

Code efficiency is a broad term used to depict the reliability, speed and programming
methodology used in developing codes for an application. Code efficiency is directly
linked with algorithmic efficiency and the speed of runtime execution for software. It
is the key element in ensuring high performance. The goal of code efficiency is to
reduce resource consumption and completion time as much as possible with minimum
risk to the business or operating environment. The software product quality can be
accessed and evaluated with the help of the efficiency of the code used. Code
efficiency plays a significant role in applications in a high execution speed
environment where performance and scalability are paramount. One of the
recommended best practices in coding is to ensure good code efficiency. Well-
developed programming codes should be able to handle complex algorithms.
Optimize database queries for speed and efficiency. Index columns used in search
queries and avoid unnecessary joins.Implement caching mechanisms for frequently
accessed data to reduce redundant computations and improve response times.Employ
lazy loading for non-essential resources, loading them only when necessary to
improve application startup.
5.3 TESTING APPROACH

Software Testing has a dual function; it is used to identify the defects in program and
it is used to help judge whether or not program is usable in practice. Thus software
testing is used for validation and verification, which ensure that software conforms
to its specification and meets need of the software customer. Developer resorted
Alpha testing, which usually comes in after the basic design of the program has been
completed of bugs after a program have been created. Tests are grouped together
based on where they are added in SDLC or the by the level of detailing they contain.
In general, there are four levels of testing: unit testing, integration testing, system
testing, and acceptance testing. The purpose of Levels of testing is to make software
testing systematic and easily identify all possible test cases at a particular level. There
are many different testing levels which help to check behavior and performance for
software testing. These testing levels are designed to recognize missing areas and
reconciliation between the development lifecycle states. In SDLC models there are
characterized phases such as requirement gathering, analysis, design, coding or
execution, testing, and deployment.
The Testing Process :
Software testing can be stated as the process of verifying and validating whether a
software or application is bug-free, meets the technical requirements as guided by its
design and development, and meets the user requirements effectively and efficiently
by handling all the exceptional and boundary cases. The process of software testing
aims not only at finding faults in the existing software but also at finding measures
to improve the software in terms of efficiency, accuracy, and usability.
Requirement Traceability :
Software engineers and developers need specialized project management tools to
track testing and make sure their product meets all customer requirements. One of
these tools is requirement tracing, which can be particularly helpful for large,
complicated projects. You might use requirements tracing as an engineer or how you
can use a requirement traceability matrix that answers a customer request and
corresponds to a certain section of code.

53
Testing Schedule :
A Test schedule is a detailed document that describes the test strategy, objectives,
schedule, estimation, deliverables, and resources required to perform testing for a
software product. Test Plan helps us determine the effort needed to validate the quality
of the application under test. The test plan serves as a blueprint to conduct software
testing activities as a defined process, which is minutely monitored and controlled by
the test manager.
Testing strategy :
The test effort, test domain, test setups, and test tools used to verify and validate a set
of functions are all outlined in a Test Strategy. It also includes schedules, resource
allocations, and employee utilization information. This data is essential for the test
team (Test) to be as structured and efficient as possible. A Test Strategy differs from
a Test Plan, which is a document that gathers and organizes test cases by functional
areas and/or types of testing in a format that can be presented to other teams and/or
customers. Both are critical components of the Quality Assurance process since they
aid in communicating the breadth of the test method and ensuring test coverage while
increasing the testing
effort’s efficiency. There are types of testing that we implement. They are as follows:
While deciding on the focus of testing activities, study project priorities. For example,
for an on-line system, pay more attention to response time. Spend more time on the
features used frequently. Decide on the effort required for testing based on the usage
of the system. If the system is to be used by a large number of users, evaluate the
impact on users due to a system failure before deciding on the effort. A necessary part
of the test case is a definition of the expected result. Write test cases for invalid and
unexpected as well as valid and expected input conditions. Thoroughly inspect the
results of each test.
5.3.1 UNIT TESTING

Unit testing is a software testing methodology that involves isolating and testing
individual components or units of code to ensure their correctness and reliability. In the
context of HandyHub, units may include functions, methods, or modules that contribute
to the overall functionality of the application.Unit testing is a crucial aspect of software
development, helping ensure that individual components of your application function
correctly. For a Home service provider application like HandyHub, you would likely
have various modules such as user authentication, service requests, payment
processing, and more. Below are some example unit test scenarios for different
components.est that user registration works correctly, including validation of unique
usernames or emails.
Verify that user login functionality returns the correct user details.Ensure that
password reset functionality resets the user's password correctly.Verify that a user can
create a service request with valid details.Test that the service request status is updated
correctly.Ensure that a service provider can accept or reject a service request.nsure that
the payment process is initiated correctly.Verify that payment details are validated
properly.Test that the payment status is updated after a successful payment.
Unit testing enables early detection of bugs and defects in the codebase. By
testing individual units in isolation, developers can identify and address issues before
they escalate, reducing the likelihood of bugs affecting the entire application.Through
rigorous unit testing, developers can uphold high code quality standards. Writing test
cases necessitates a clear understanding of the expected behavior of each unit,
promoting clean and maintainable code.Unit tests provide a safety net for refactoring
efforts. Developers can modify and enhance code confidently, knowing that unit tests
will promptly identify any regressions or unintended consequences of the changes.
Unit testing promotes collaboration among development teams. Tests serve as
executable documentation, helping team members understand the purpose and
expected behavior of individual components.

55
5.3.2 INTEGRATED TESTING

Integrated testing for HandyHub involves validating that all individual components and
modules work together seamlessly to deliver the expected functionality. Below is a set
of integrated testing scenarios covering various aspects of the application. Integrated
testing plays a pivotal role in ensuring the overall quality of HandyHub. This approach
involves testing various modules and components of the application in an integrated
environment to identify and rectify any potential issues that may arise due to the
interaction between different modules.
The key benefits of integrated testing for HandyHub include. Integrated testing helps
identify integration issues early in the development cycle, preventing potential
bottlenecks and ensuring a smooth user experience. By testing the application's features
and functionalities in an integrated environment, HandyHub can ensure that all
components work seamlessly together, meeting user expectations. Integrated testing
enhances the reliability of HandyHub by uncovering and addressing issues related to
data flow, communication between modules, and overall system stability.
To ensure the comprehensive testing of HandyHub, the development team should
implement various types of integrated testing.Given the complexity of HandyHub and
the need for frequent testing cycles, incorporating test automation is essential.
Automation tools can streamline the testing process, increase test coverage, and identify
potential issues faster, enabling the development team to deliver a high-quality
application within shorter development cycles.
In the rapidly evolving digital landscape, home service provider applications have
become an integral part of modern living. HandyHub, a cutting-edge home service
provider application, aims to simplify and streamline the process of connecting users
with skilled professionals for various home-related tasks. To ensure the success of
HandyHub, it is imperative to implement a robust integrated testing strategy that
encompasses all aspects of the application.
5.3.3 BETA TESTING

Welcome to the beta testing phase of HandyHub, your go-to home service
provider application! We appreciate your time and efforts in helping us refine and
improve our platform. The beta testing phase of HandyHub will be divided into several
stages to comprehensively assess different aspects of the application. The initial phase
will focus on functionality, where testers will navigate through the application to
perform common tasks such as searching for services, booking appointments, and
making payments.
This stage aims to identify any operational issues, such as crashes or slow
response times.The second stage will emphasize usability, evaluating the intuitiveness
of the user interface, clarity of navigation, and overall user experience. Testers will
provide feedback on the ease of use, accessibility of features, and any potential areas
for improvement in the user interface design.Reliability will be the key focus of the
final stage, where the application will undergo rigorous testing to ensure its stability
under different conditions.
This includes testing the application across various devices, operating
systems, and network environments to identify and address any compatibility issues.To
gather valuable feedback, HandyHub will employ a combination of surveys,
interviews, and in-app feedback mechanisms. Surveys will cover a range of topics,
from user satisfaction and feature preferences to potential areas for improvement.
Interviews with selected beta testers will delve deeper into specific experiences and
insights, providing a qualitative perspective.
In-app feedback forms will allow users to report issues or suggest
improvements directly, fostering an ongoing dialogue between developers and users.In
the rapidly evolving landscape of digital services, home service provider applications
have become indispensable tools for connecting users with a myriad of service
professionals. One such promising project is HandyHub, an application designed to
streamline the process of finding and hiring home service providers. As the project
progresses towards its final release, beta testing plays a crucial role in identifying
potential issues, refining features, and ensuring a seamless user experience.

57
 5.4 MODIFICATIONS AND IMPROVEMENTS

Thank you for joining our beta testing phase for HandyHub! Your valuable feedback is
essential for refining and improving our home service provider application. As you
explore the platform, consider the following areas for modification and improvement:
1. User Onboarding:
Simplify the registration process by minimizing steps and ensuring a seamless
onboarding experience. Enhance the user guidance during profile creation to encourage
users to provide comprehensive information.
2. Service Request Enhancement:
Introduce a more intuitive and user-friendly interface for submitting service requests,
making it easier for users to describe their needs. Implement an option for users to attach
images or additional details to clarify their service requirements.
3. Service Provider Selection:
Improve the search and filtering options for service providers, allowing users to easily
find the most suitable professionals based on their needs. Include additional criteria such
as response time and availability to help users make more informed decisions.
4. Real-time Updates Optimization:
Optimize the real-time updates feature to ensure timely and accurate notifications.
Consider implementing a live tracking system so users can monitor the service
provider's location in real-time.
5. In-App Communication Enhancements:
Enhance the in-app chat functionality by introducing multimedia support (images,
videos) for clearer communication. Implement a push notification system to ensure users
don't miss important messages from service providers.
6. Bug Resolution and Continuous Monitoring:
Prioritize the resolution of reported bugs promptly and keep users informed about
updates. Establish a system for ongoing monitoring and quick resolution of emerging
issues.
7. Performance Optimization:
Continuously optimize the application's performance to ensure a smooth and responsive
user experience. Conduct periodic performance audits to identify and address any
potential bottlenecks.
 5.5 TEST CASES
1. User Registration and Profile:
➢ Test Case: User Registration

Steps:
• Open the HandyHub app.
• Click on the "Sign Up" button.
• Fill in the required fields with valid information.
• Click "Submit."

Expected Result:
• The user should be registered successfully, and the home screen should be displayed.

➢ Test Case: Profile Creation

Steps:
• Navigate to the profile section.
• Update or add information to the profile (e.g., profile picture, contact details).
• Save the changes.

Expected Result:
• Profile information should be updated, and changes should reflect on the profile page.

2. Service Request:
➢ Test Case: Placing a Service Request

Steps:
• Click on the "Request Service" button.
• Choose a service category (e.g., plumbing).
• Fill in the details of the service request.
• Submit the request.

Expected Result:
• The service request should be successfully submitted, and the user should receive a
confirmation message.

59
➢ Test Case: Viewing Service Requests

Steps:
• Navigate to the "My Requests" section.
• Check the list of service requests.

Expected Result:
• All submitted service requests should be displayed with accurate details and status.

3. Service Provider Selection:

➢ Test Case: Browsing Service Providers

Steps:
• Search for service providers in a specific category.
• Filter results based on criteria such as ratings.
• Select a service provider.

Expected Result:
• Service providers matching the criteria should be displayed, and the selected provider
should be highlighted.

➢ Test Case: Confirming Service Provider

Steps:
• Choose a service provider from the list.
• Confirm the booking.

Expected Result:
• The selected service provider should be booked for the service, and the user should
receive a confirmation.
 CHAPTER 6
RESULTS AND DISCUSSION

61
 RESULTS AND DISCUSSION

6.1 Login Screen and OTP Screen :

Fig. Login Screen Fig. OTP Screen

6.2 Main Screen and Category Screen :

Fig. Category Screen Fig. Main Screen

63
1. User Registration and Profile
Result:
The user registration process was smooth and intuitive. Users were able to sign up
successfully, and the necessary details were captured accurately.
Discussion:
The streamlined registration process received positive feedback from users,
eliminating any potential friction during onboarding. The profile creation feature also
worked seamlessly, allowing users to personalize their profiles effortlessly.
2. Service Request
Result:
Users were able to place service requests without encountering any issues. The
confirmation messages were promptly received, indicating successful submission.
Discussion:
The service request functionality performed well, and users appreciated the clarity in
providing detailed information. The confirmation messages contributed to a positive
user experience by confirming the successful submission of requests.
3. Service Provider Selection
Result:
Browsing and selecting service providers worked efficiently. Users found the
filtering options helpful in making informed decisions.
Discussion:
The browsing and selection process met user expectations, with the filtering options
aiding users in choosing the most suitable service providers. The system effectively
highlighted the selected provider, enhancing user confidence in their choices.
4. Real-time Updates
Result:
Real-time updates on service status and provider movements were received promptly,
providing users with timely information.
Discussion:
The real-time updates feature contributed significantly to user satisfaction.
Notifications were accurate and played a crucial role in managing user expectations
throughout the service process.
5. In-App Chat and Communication
Result:
The in-app chat function worked effectively, enabling seamless communication
between users and service providers.
Discussion:
Users appreciated the convenience of the in-app chat, finding it reliable and
responsive. The inclusion of multimedia support was particularly well-received for
conveying detailed information.
6. Bug Resolution and Continuous Monitoring
Result:
Bugs reported during beta testing were addressed promptly, leading to a smoother
user experience.
Discussion:
The agile response to bug reports demonstrated a commitment to ensuring a reliable
application. Continuous monitoring mechanisms were effective in identifying and
resolving issues swiftly.
7. Performance Optimization
Result:
The application exhibited optimal performance, with no reported delays or lags
during the testing phase.
Discussion:
The ongoing efforts in performance optimization paid off, resulting in a smooth and
responsive application. Regular performance audits contributed to a seamless user
experience.
8. User Experience Enhancements
Result:
User feedback was gathered and incorporated into several enhancements, improving
the overall user experience.
Discussion:
Usability testing and user feedback sessions were instrumental in refining the user
interface and overall user experience. The iterative approach to enhancements
ensured that user suggestions were actively considered.

65
6.2 USER DOCUMENTATION

Introduction
HandyHub is a user-friendly application designed to connect you with reliable
service providers for all your home service needs. Whether it's plumbing, electrical
work, or general maintenance, HandyHub simplifies the process, making it
convenient for you to find, book, and pay for services seamlessly.
Getting Started
Creating an Account
To start using HandyHub, follow these steps:
• Download and install the HandyHub app from the App Store or Google Play Store.
• Open the app and click on "Sign Up."
• Fill in the required information, including your email and a secure password.
• Verify your email address.

Profile Setup
After creating an account, complete your profile:
• Go to the profile section.
• Add a profile picture, contact details, and any other relevant information.
• Save your changes.
• Your profile is now set up and ready for use!

Requesting Services
Placing a Service Request
• Tap on "Request Service" in the app.
• Select the type of service you need (e.g., plumbing, cleaning).
• Provide detailed information about the service required.
• Click "Submit."

Choosing a Service Provider

• Browse through the list of available service providers.
• Check their ratings, reviews, and response times.
• Select a service provider that meets your requirements.
• Confirm the booking.

Real-time Updates
Stay informed with real-time updates:
• Receive notifications when a service provider accepts your request.
• Track the estimated arrival time.
• Get notified when the service is completed.

Rating and Reviews

Providing Feedback
• Rate your service provider based on your experience.
• Share a detailed review to help others make informed decisions.

Account Management
Changing Password
• Go to the account settings.
• Choose the "Change Password" option.
• Follow the prompts to update your password.

Updating Profile Information

• Navigate to the profile section.
• Edit the relevant information.
• Save your changes.

FAQs
• Find answers to commonly asked questions in the app's FAQ section..

Contact Support
For further assistance or inquiries, contact our support team through the app or visit
our website.
Thank you for choosing HandyHub! We hope it makes managing your home
services a breeze.

67
 CHAPTER 7
CONCLUSIONS
7.1 CONCLUSION
In conclusion, Handy Hub stands as a comprehensive and user-centric
solution for all your home service needs. With its intuitive interface and robust
features, Handy Hub redefines the way users connect with skilled service providers,
making the entire process seamless and efficient. Our application not only addresses
the challenges of finding reliable service professionals but also ensures a hassle-free
experience from booking to completion. The platform's diverse range of services
caters to various home-related tasks, empowering users to effortlessly manage their
household requirements.
As we conclude the development phase of HandyHub, we reflect on the
journey to create a comprehensive and user-friendly home service provider
application. HandyHub represents our commitment to simplifying and enhancing the
way users connect with reliable service professionals for their home-related needs.
HandyHub is designed with a user-centric approach, ensuring a seamless and intuitive
experience for both service providers and users. The platform streamlines the service
booking process, allowing users to effortlessly request and book services, while
service providers can efficiently manage and fulfill these requests.With real-time
updates, users are kept informed at every step of the service delivery process,
enhancing transparency and trust.
The in-app chat feature facilitates direct communication between users and
service providers, fostering a collaborative and efficient working relationship.
HandyHub ensures secure and convenient payment transactions, offering a variety of
payment options to meet user preferences.The platform encourages user feedback
through a robust rating and review system, providing valuable insights to both users
and service providers. Identified and resolved software bugs promptly to enhance the
stability of the application.Conducted thorough performance testing to optimize the
application's speed and responsiveness.Actively incorporated user feedback to
introduce improvements, resulting in a more polished and refined application.

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7.2 SIGNIFICANCE OF THE SYSTEM
HandyHub simplifies the process of requesting home services, providing
users with a seamless and efficient way to connect with skilled service providers.
This streamlining significantly reduces the time and effort traditionally associated
with finding and hiring home service professionals.
The real-time updates feature ensures users are consistently informed about
the status of their service requests. This transparency builds trust between users and
service providers, enhancing the overall user experience.
The in-app communication functionality bridges the gap between users and
service providers. It facilitates direct communication, allowing users to convey
specific requirements and service providers to seek clarification, resulting in better
collaboration and job outcomes.
The robust rating and review system not only helps users make informed
decisions but also empowers service providers to enhance their services based on user
feedback. This iterative feedback loop contributes to an ever-improving ecosystem
of home services.
The user-centric design of HandyHub ensures accessibility for a wide range
of users, making it easy for individuals with varying technological proficiencies to
navigate and leverage the application effectively.
HandyHub acts as a catalyst for community building by fostering connections
between users and service providers. This interconnected community not only
contributes to the success of the application but also creates a network where reliable
services are readily available.
HandyHub's significance lies in its transformative impact on the home service
provider industry. By addressing the challenges associated with connecting users and
service providers, the application brings efficiency, transparency, and reliability to
home service experiences. Ultimately, HandyHub is poised to redefine the way
people access and engage with home services, making it an indispensable tool for
users and service professionals alike.
7.3 LIMITATIONS OF THE SYSTEM
While HandyHub strives to offer a comprehensive and user-friendly home service
provider application, it is important to acknowledge certain limitations that users and
service providers may encounter. Identifying these limitations is crucial for managing
expectations and planning for future enhancements. Here are some key limitations:
HandyHub's availability may be limited to specific geographical regions initially,
potentially excluding users and service providers in areas outside the current coverage.
The number of available service providers may be insufficient during peak times or in
certain service categories, leading to potential delays in fulfilling user requests.
Users and service providers heavily rely on written communication. However,
misinterpretations or misunderstandings may occur due to the absence of face-to-face
interactions. Some service requests may involve intricate details that are challenging to
convey through text, potentially leading to misalignment in expectations.
Users and service providers need access to compatible devices and a stable
internet connection, limiting accessibility for those with older devices or in areas with
poor connectivity. Compatibility issues may arise with certain devices or operating
systems, necessitating regular updates to ensure a smooth user experience.
While efforts are made to secure user data, there is always a risk of potential
security breaches that could compromise sensitive information. Users may have
concerns about the privacy of their personal and location data, even though HandyHub
follows industry standards for data protection.
While HandyHub aims to revolutionize the home service provider industry, it is
important to recognize and address these limitations. Continuous improvement, user
education, and strategic expansion efforts will play a crucial role in mitigating these
challenges and enhancing the overall functionality and accessibility of the HandyHub
system.

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7.4 FUTURE SCOPE OF THE PROJECT
HandyHub, as a home service provider application, is designed to evolve with the ever-
changing needs of users and service professionals. The future holds exciting
opportunities for expansion, enhancement, and innovation. Here are key areas for the
future development and growth of HandyHub:
1. Geographical Expansion:
Objective: Extend the reach of HandyHub to cover additional geographical areas and
cities.
Benefits: Enables more users and service providers to benefit from the platform,
fostering a larger and more diverse community.
2. New Service Categories:
Objective: Introduce additional service categories to cater to a broader range of user
needs.
Benefits: Provides users with a more comprehensive platform for all their home service
requirements, attracting a larger user base.
3. Smart Home Integration:
Objective: Explore integration with smart home technologies for seamless connectivity.
Benefits: Users can access and control smart home devices through the application,
creating a unified platform for home management.
4. Machine Learning for Service Matching:
Objective: Implement machine learning algorithms to enhance service provider
matching based on user preferences, location, and historical data.
Benefits: Improves the accuracy of service provider recommendations, leading to
higher user satisfaction.
5. Augmented Reality (AR) for Service Descriptions:
Objective: Incorporate AR features for users to provide detailed service requirements
visually.
Benefits: Reduces miscommunications by allowing users to visually demonstrate the
scope of work, enhancing the precision of service delivery.
6. Community Features:
Objective: Build community-centric features, such as forums, groups, or local events,
to encourage user engagement.
Benefits: Fosters a sense of community, encourages collaboration, and creates
additional value beyond the core service offerings.
7. Subscription Services:
Objective: Introduce subscription-based models for users who require regular ongoing
services.
Benefits: Provides a predictable revenue stream for service providers and offers users a
convenient and cost-effective way to manage recurring services.
8. Enhanced Analytics for Service Providers:
Objective: Provide service providers with advanced analytics tools to track
performance, customer satisfaction, and business growth.
Benefits: Empowers service providers with actionable insights to optimize their
operations and enhance service quality.
9. Offline Functionality:
Objective: Develop offline functionality to ensure users can access critical features
even in areas with poor connectivity.
Benefits: Increases accessibility and reliability, especially in regions with inconsistent
internet access.
10. Integration with Third-Party Platforms:
Objective: Explore partnerships and integrations with other home management
platforms, e-commerce services, or digital payment solutions.
Benefits: Enhances the overall user experience and provides users with a
comprehensive ecosystem for home-related activities.
Conclusion:
The future scope of HandyHub is ambitious and aims to position the platform as a
versatile and indispensable tool for users seeking reliable home services. By embracing
emerging technologies and continuously enhancing features, HandyHub aspires to
become a central hub for all home-related needs, fostering a thriving community of users
and service providers.

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 REFERENCES

▪ https://docs.flutter.dev/
▪ https://pub.dev/
▪ https://stackoverflow.com/
▪ https://medium.com/
▪ https://www.google.com/
▪ https://www.youtube.com/