Of course.
Here is the case study questionnaire adapted for Broadway Infosys, based on the
template you provided.
📝 Case Study Questionnaire (Broadway Infosys)
Prepared for: Organization & Management (O&M) Prepared by: [Your Group Names & Roll
Nos.] College: Kantipur Engineering College Visit Date: [Insert Date]
📌 1. Organizational Background
● What are the main goals and objectives of Broadway Infosys?
● When was the organization established and by whom?
● What is the structure of the organization (e.g., departments for counseling, training,
marketing, administration) and its hierarchy?
● How does Broadway Infosys contribute to the tech industry or add value to society (e.g.,
bridging the skills gap, enhancing employability)?
● What is its historical journey and what are the key milestones in its growth?
● What is the current financial model—is it based on student fees, corporate training,
placement partnerships, or other revenue streams?
📌 2. Case Study Report
● What are the main operational or managerial challenges the organization faces (e.g.,
curriculum relevance, instructor retention, competition)?
● What hypothesis can you develop regarding these challenges (e.g., related to rapid
technological change, student placement rates, marketing effectiveness)?
● What is your research plan for this case study (e.g., interviews with
management/instructors, observation of classes, review of course materials)?
● How is data (e.g., student enrollment, success rates, financial data) collected and
analyzed within the organization?
● What general observations can be made from the field visit regarding the learning
environment and operational flow?
● Based on your analysis, what initial conclusions and recommendations can you draw?
📌 3. Organization (History, Objectives, Input, Process, Output)
● What were the initial objectives and mission of Broadway Infosys when it was founded?
● What resources (inputs) are essential to the organization's operations (e.g., qualified
instructors, curriculum, computer labs, software)?
● What is the internal process for designing a course, delivering the training, and providing
placement support?
● What are the primary outputs of the organization (e.g., skilled graduates, certified
professionals, successful job placements)?
📌 4. Organization Structure (Org. Chart)
● What are the main departments within Broadway Infosys?
● Who are the key personnel heading each department?
● How does the hierarchy flow from top management down to instructors and administrative
staff?
● How are coordination and communication managed between departments like
counseling, training, and job placement?
📌 5. Forms of Ownership
● What is the legal form of ownership of Broadway Infosys (e.g., Private Limited,
Partnership)?
● Who are the key founders or owners of the institution?
● Is the organization primarily profit-driven or service-oriented?
📌 6. Personnel Policies
● What are the HR policies regarding work hours, attendance, and leave for instructors and
administrative staff?
● Is there a formal employee handbook or a documented code of conduct?
● What is the established procedure for handling employee grievances or internal
complaints?
📌 7. Manpower Planning
● How does the organization forecast its need for new instructors or staff?
● Is there a specific team or individual responsible for workforce planning?
● Are staffing levels linked to the introduction of new courses or the expansion of facilities?
📌 8. Recruitment and Selection of Manpower
● How are new employees (especially instructors) recruited—through advertisements,
referrals, or partnerships?
● What does the recruitment process typically involve (e.g., technical tests, demo classes,
interviews)?
● What are the key selection criteria for hiring new talent (e.g., academic qualifications,
industry experience, teaching skills)?
📌 9. Training and Development of Manpower
● What kind of "train-the-trainer" or orientation programs are provided to new instructors?
● Are there opportunities for staff to pursue further certifications or attend professional
development workshops?
● Is there a system for continuous learning to keep instructors updated with the latest
technologies?
📌 10. Job Evaluation
● How is the job performance of instructors and staff measured (e.g., student feedback,
class completion rates, placement statistics)?
● Are there clearly defined job descriptions and responsibilities for each role?
● How are teaching assignments and other tasks delegated and supervised?
📌 11. Merit Rating
● Is there a formal performance appraisal or merit rating system in place?
● How are promotions or salary increments determined—are they based on merit
(performance), seniority, or a combination of both?
📌 12. Wages and Incentives
● What is the general wage structure for technical (instructors) and non-technical (admin,
counseling) staff?
● Are there incentives like bonuses, overtime pay, or festival allowances (e.g., for
Dashain/Tihar)?
● What other monetary or non-monetary benefits (e.g., health insurance, training
allowances) are provided?
📌 13. Motivation
● How does the management ensure that employees remain motivated and engaged?
● Are there team-building events, social gatherings, or other cultural activities?
● What kind of work environment and organizational culture does Broadway Infosys aim to
foster?
📌 14. Marketing
● What marketing strategies are used to attract and enroll students (e.g., digital marketing,
educational seminars, college outreach programs)?
● How are marketing campaigns managed and their effectiveness measured?
● Is there a dedicated team for marketing, student admissions, and corporate relations?
📌 15. Leadership
● Who are the key decision-makers in the organization?
● Is the leadership style more democratic and collaborative, or centralized and top-down?
● How do leaders and top management engage with instructors and other staff members?
📌 16. Management Information System (MIS)
● What software or systems are used for managing student information (SIS), customer
relationships (CRM), or learning (LMS)?
● How is critical data (student records, financial information, course content) stored, shared,
and backed up?
● Are processes like class scheduling, fee collection, and performance reporting
computerized?
📌 17. Drawbacks
● What are the major technical, financial, or managerial limitations the institute faces?
● Are there any communication or operational gaps between different departments?
● What are the common complaints or feedback from students or corporate clients (if any)?
📌 18. Suggestions and Recommendations
● What changes could be implemented to improve the operational efficiency of Broadway
Infosys?
● Should new courses, learning platforms (e.g., advanced online/hybrid models), or
services be introduced?
● How can employee motivation, innovation, and curriculum quality be further enhanced?
📌 19. Conclusions
● What are the key takeaways from your visit about the management of an IT training
institute?
● How does Broadway Infosys exemplify or differ from the theoretical management
practices you have studied?
📌 20. References
● List the individuals you interviewed (name and position).
● Mention any brochures, official website pages, or other documents used for your
research.
● Cite relevant lecture materials or academic sources (e.g., slides by Rujan Timsina).
