PUBLIC

Document Version: 1H 2024 – 2024-05-16

Using Admin Center

© 2024 SAP SE or an SAP affiliate company. All rights reserved.

THE BEST RUN

Content

1 Admin Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 Permission to Access Admin Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

3 Accessing the Admin Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

4 Admin Homepage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

5 Personalizing the Admin Homepage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

6 Admin Alert Versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

6.1 Admin Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Permissions for Admin Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Setting Up Email Notifications for Admin Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Enabling the Assignment of Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Solving Admin Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Configuring Admin Alert Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Rechecking Admin Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Options for Updating the Alerts List for an Alert Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Admin Alert Type Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Additional Fields for Admin Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

7 Admin Favorites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

8 Built-In Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

9 Admin Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
9.1 Finding a Tool in the Admin Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
9.2 Finding an Admin Tool with Action Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

10 Event Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

11 Event Subscription Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

11.1 Adding and Managing Event Subscriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

12 Execution Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
12.1 Tracking Errors and Viewing Status in Execution Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
12.2 Configuring Notifications to Users for Scheduled Jobs and Integrations. . . . . . . . . . . . . . . . . . . . . . . . .40
12.3 Creating Notifications to Logged In User for Scheduled Jobs and Integrations. . . . . . . . . . . . . . . . . . . . .41

13 Integration Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using Admin Center

2 PUBLIC Content
14 Integration Service Registration Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
14.1 Registering your Tenant for an Integration Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

15 Premium AI Features in SAP SuccessFactors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

15.1 AI-Assisted Writing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
15.2 Enabling AI-Assisted Writing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
15.3 Viewing the AI Usage Acknowledgment Statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
15.4 Accessing the AI Services Administration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

16 Joule in SAP SuccessFactors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

17 Manage Data Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

17.1 Data Included in Different Data Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

18 Release Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

19 Reports Tile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

20 SAP Companion in SAP SuccessFactors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

21 Security Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

22 Upgrade Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
22.1 Controlling Access to Upgrade Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
22.2 Accessing the Upgrade Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

23 Product Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
23.1 Enabling or Disabling Product Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

24 Tenant Preferred Time Zone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

24.1 Updating Tenant Preferred Time Zone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

25 Extension Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
25.1 Enabling Extension Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
25.2 Configuring Integration Between SAP SuccessFactors and SAP BTP. . . . . . . . . . . . . . . . . . . . . . . . . . . 71

26 Using Data Inspector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

27 Configuring Script-Based Integrations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

28 Configuring the Page Shown After an Expired Session. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

29 Disabling the Main Navigation Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

30 Disabling Icons and Sections in the Main Navigation Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Using Admin Center

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1 Admin Center

Admin Center is the central access point to a wide range of administration features and tools that you can use to
configure and maintain each of your SAP SuccessFactors solutions. It also provides tools for monitoring overall
system health and usage and for managing cross-suite and third-party integrations.

As a system administrator for any SAP SuccessFactors solution, the Admin Center gives you easy access to the
tools you need.

Anyone with permission to see one or more admin tools or admin pages can access the Admin Center, but they can
only see the tools and pages that they have permission to see. The admin tools available to you in Admin Center
depend on the SAP SuccessFactors solutions enabled in the system and the permission granted to you, based on
your role.

 Note

NextGen Admin is the only UI version and from now on will be referred to as the Admin Center. For more
information, please refer to Deprecation of OneAdmin and Transition to NextGen Admin under Related
Information explaining this transition.

Related Information

Deprecation of OneAdmin and Transition to NextGen Admin

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2 Permission to Access Admin Center

Anyone who has been granted at least one administrative permission can access the Admin Center. That is, anyone
who has permission to access at least one admin tool or admin setting can also access the Admin Center page.
There is no separate permission that controls access to the Admin Center page itself.

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3 Accessing the Admin Center

Go to the Admin Center landing page, where you can find all the administration tools that are available to you.

Prerequisites

You have permission to access at least one admin tool.

Context

Anyone with permission to see one or more admin tools or admin pages can access the Admin Center, but they can
only see the tools and pages that they have permission to see.

If you don't have any administrative permission, you can't see links to Admin Center in the user interface or access
the Admin Center page.

Procedure

1. Log in as a user with at least one administrative permission.

2. Navigate to Admin Center page in one of the following ways:

• Main navigation menu. Select Admin Center from the main navigation menu in the global page header.
• User options menu. Select Admin Center from the user options menu, below your name in the global page
header.
• Action search. If the action search feature is enabled, type Admin Center in the search box in the global
page header and select it in the search results.

Results

You are taken to the Admin Center landing page. From there, you can access any administrative feature, tool, or
setting that you have the permission to see.

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4 Admin Homepage

The admin homepage is the entry point to the Admin Center. It is a tile-based landing page that provides quick
access to many administrative features and a user experience that is consistent with the SAP Fiori standards.

As an administrator, you can personalize the admin homepage to suit your individual needs, by adding or removing
tiles.

Tiles on the admin homepage give you quick access to many administrative features. Some tiles enable you to take
action directly on the home page. Others provide a "snapshot view" and link you to another Admin Center feature.

 Note

For more information on different ways to search for tools, or to personalize your admin homepage, please refer
to Admin Tools, Finding a Tool in the Admin Center and Personalizing the Admin Center Homepage under
Related Information below.

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 The Admin Homepage

Related Information

Admin Tools [page 28]

Finding a Tool in the Admin Center [page 28]
Personalizing the Admin Homepage [page 9]

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5 Personalizing the Admin Homepage

As an administrator, you can personalize the display of tiles on the admin homepage.

Context

The Tile Catalog can be used to add and remove tiles on the admin homepage to suit your individual needs.

Procedure

1. Click on the Tile Catalog icon on the upper right corner of the Admin Center.

2. Click on the Add or Remove button of each tile to control the visibility.

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3. Click the Navigate Back icon at the top of the Tile Catalog to return to the admin homepage.

Results

You will now see the updated display of tiles on your admin homepage.

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6 Admin Alert Versions

In the past, there were two versions of Admin Alerts; the legacy Admin Alerts and the newer Admin Alerts 2.0. As
Admin Alerts 2.0 has reached feature parity with the legacy Admin Alerts, we deprecated the legacy Admin Alerts
tile, and renamed the newer Admin Alerts 2.0 tile to just Admin Alerts.

About Admin Alerts

The Admin Alerts tile informs you of pending action items in your system, such as stalled workflows, integration
issues, and HR data issues.

6.1 Admin Alerts

Admin Alerts inform you of pending action items in your system, such as stalled workflows, integration issues, and
HR data issues.

System and HR administrators can access Admin Alerts through the Admin Alerts tile in Admin Center. Managers
can access Admin Alerts through the quick action card on the home page.

There are several applications where Admin Alerts can be used at this time:

• Data Replication Proxy Creation

• Domain Event
• Employee Central Payroll and SAP ERP Integration (for Employee Central Data Replication Monitor issues)
• HR Data Issues
• Pending Recruits (for Manage Pending Hires)
• Position to Job Requisition
• Public Sector Cost Assignment
• Time Management
• Workflow
• Position Management

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6.1.1 Permissions for Admin Alerts

Overview of the role-based permissions required to use Admin Alerts.

The following permissions are specific to Admin Alerts and can be found in the role-based permissions under
Administrator Permissions Admin Alerts :

• Access Admin Alerts

When you have this permission, the Admin Alerts tile appears in the Admin Center. However, to see the actual
admin alert types in this tile, you need additional permissions - for example, the relevant Administrator
Permissions Admin Alert Object Permissions , such as those available for Workflow.
• Configure Alert Types
Users with this permission can configure different alert types.

 Note

There are some applications that don't use the Admin Alerts UI, but link directly from the Admin Alerts tile
to their own application UI. This permission isn’t required for those applications because the configuration
can only be done under Admin Center Manage Data , for object Admin Alert Type Configuration.

• Trigger Rerun
Only grant this permission to senior admins because the rerun triggers the re-evaluation of all alerts of a
particular alert type.

In addition, some applications, such as Workflow, have permissions specific to alert types for that application.
Please look at the relevant application documentation for details.

 Note

It isn’t recommended to use the permission Admin access to MDF OData API in the Metadata Framework
section for business users. This permission is only to be used for technical users in integration scenarios.

Related Information

Enabling Next Gen Admin

List of Role-Based Permissions

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6.1.2 Setting Up Email Notifications for Admin Alerts

Get emails about new alerts for the alert types that are most important to you.

Prerequisites

• You've added your email address in the People Profile.

• You've got the Access Admin Alerts permission.
• You've either activated email notifications in your personal system settings under Settings Notifications ,
or your company has enforced a company-wide setting for email notifications.
• The Admin Alerts Notification template under Admin Center E-Mail Notification Templates Settings is
selected.

Context

Instead of depending on the next scheduled job and checking for new alerts in the Admin Alerts tile, you can set up
to get daily or weekly emails about new alerts for specific alert types.

Procedure

1. Go to Admin Center Admin Alerts .

2. Select an alert type.
3. Choose the Subscribe to Emails button from the top-right corner.

The button is only displayed if the prerequisites are met.

You get a popup with a list of the alert types for which you have permissions.
4. In the popup, select the frequency of email notifications for the corresponding alert types. You have the
following options:

• Daily: Emails are sent daily after the nightly build has run.
• Weekly: Emails are sent each Sunday after the nightly build has run.
• None: No emails are sent.

By default, the frequency is set to None.

Results

If alerts occurred, you get an email listing the alert types for which you've added a frequency other than None.

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6.1.3 Enabling the Assignment of Alerts

Enable the assignment of alerts once to make it available for all alert types that allow this feature.

Context

Distribute workload or find substitution for colleagues on leave by assigning alerts to the relevant person for
processing.

You can assign – and unassign – alerts to yourself or to others.

 Note

Not all applications have this feature. In addition, some applications, such as Workflow, have permissions
specific to alert types for their application. Please take a look at the relevant application documentation for
details.

Procedure

1. Go to Admin Center Manage Data .

2. In the Search field, select Admin Alert Configuration. In the second dropdown, select AdminAlertConfigECode.

3. Choose Take Action Make Correction to get into edit mode.

4. Set the Assignment Feature Enabled field to Yes.

 Note

Leave the Periodic Execution Enabled field set to Yes.

If you change the field to No, then the periodic run which updates the Admin Alerts during the night is set to
inactive. Certain alerts that depend on the nightly periodic run (like stalled workflows, for example) will not
be updated anymore automatically, and thus deliver outdated results.

Results

On the alert type detail screen for Admin Alerts, you can now see the Assign button, provided that the application
allows this feature.

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6.1.4 Solving Admin Alerts

Process and correct various issues in your system by choosing the appropriate action.

Prerequisites

You have the following Administrator Permissions Admin Alerts permissions:

• Access Admin Alerts

• Configure Alert Types
• Trigger Rerun

For more information, please refer to Permissions for Admin Alerts [page 12].

Context

The Admin Alerts tile in the Admin Center displays warnings that, for example, some dynamic role users are invalid
and require processing.

Procedure

1. Go to the Admin Center and select the Admin Alerts tile.

The tile shows all admin alert types for which you have the required permissions, such as the Invalid Dynamic
Role User.
2. Select the alert type you want to work on.

You get to the Admin Alerts detail screen which shows a list of the alerts received for the alert type you
selected. The list shows only active data, but there's a Show also inactive box you can check so that inactive
data also appears.

 Note

There are some applications that don't use the Admin Alerts UI, but link directly from the Admin Alerts
tile to their own application UI. In this case, refer to the application-specific documentation for more
information on how to process the alerts.

In the case of Invalid Dynamic Role Users, you see a list of those whose users are no longer valid because, for
example, they have left the company.

 Note

For alerts related to Event Subscription Management errors, you can select the alerts under the alert type
Failed Domain Events.

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3. Select the relevant line to view the detailed information for an alert.
4. Select the checkbox for the alerts you want to solve.

If all alerts of an alert type have the same underlying issue, you can also select all of them at once by selecting
the top-left checkbox.
5. If you think you can solve the underlying problem for the alerts, choose Action.

Depending on the application the alert type belongs to, you can choose from a range of actions to solve the
issue.

If the issue has been solved, the alert is removed from the alerts list.

Next Steps

If you think you've solved the underlying issue that caused the alert, but the alert is still displayed in the alerts list,
select Recheck from the actions list, if available. This removes the solved alert from the alerts list.

6.1.5 Configuring Admin Alert Types

Change the companywide configuration of an admin alert type.

Prerequisites

You have the Administrator Permissions Admin Alerts Configure Alert Types permission.

Procedure

1. Go to Admin Center Admin Alerts and select the corresponding alert type.

The Admin Alerts page opens, listing the alerts for the selected alert type.
2. In the top-right corner of the Admin Alerts page, select Configure Alert Type.

The Configure Alert Type popup for the selected alert type opens.
3. Select the corresponding configuration option.

Results

If alerts are created in a job, then the changes are usually reflected in the next job run. There are some exceptions:

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• For the Frequency for Job Execution configuration option, the selected frequency determines when the next
periodic run is executed.
• For the Active configuration option, if it’s set to No, the inactive alert type is no longer displayed on the Admin
Alerts tile nor on the Admin Alerts page after you refresh the page.

 Note

To display inactive alert types on the Admin Alerts page, select the Show also inactive Admin Alert Types
checkbox that is displayed next to the Admin Alert Type dropdown list.

To display inactive alerts also on the Admin Alerts tile, you need to change the settings under Configure
Alert Type back to Active Yes , which displays the alert type on the tile again.

The alerts for the alert type that is set back to active are updated after the next rerun or periodic run.

Configuration Options for Admin Alert Types [page 17]

There are several options to make companywide configurations to admin alert types.

6.1.5.1 Configuration Options for Admin Alert Types

There are several options to make companywide configurations to admin alert types.

 Note

Consider that not all configuration options are supported by all alert types. For more information, please refer
to the application-specific documentation.

Active

Hides admin alert types from the Admin Alerts tile and the Admin Alerts page when the Active configuration option
is set to No. This way, you prevent stalled workflows, for example, from cluttering the list of alerts and making you
miss the important new alerts.

Include Past and Future Records

By default, only the current records are considered when alerts are created. You can include also past and future
records in the next rerun or periodic run when alerts are created.

 Note

This configuration option is available only for the HR Data Issues alert type.

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Frequency for Job Execution

Defines the frequency with which the list of alerts is updated for an admin alert type.

For example, you check the alerts you're responsible for only once a week, so you don't want to get an update of
which alerts are still open every day. By setting the frequency to weekly, you prevent the job running unnecessarily,
using performance capacity.

 Note

If the frequency is predefined for an alert type, you can't choose a different option.

Possible options are:

• Daily
Job runs daily between midnight and 6 o'clock in the morning.
• Weekly
Job runs once a week, early on Monday morning.
• Monthly
Job runs the first Monday in the month, early on Monday morning.
• Never
Stops updating the alerts until the job frequency is changed again, or until you select the Rerun button.

Stalled Days

Includes only workflows that have been stalled for the specified number of days.

 Note

This option is available only for workflow alerts.

Number of days after which alerts are auto-acknowledged

You can configure the system to automatically acknowledge (auto-acknowledge) specific admin alerts after a
defined amount of time.

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6.1.6 Rechecking Admin Alerts

If an alert is still displayed in the alerts list although you've solved it, you can recheck if the underlying issue that
caused the alert still exists.

Prerequisites

The alert type supports this function.

Context

This option checks if the reason that caused the selected alerts and any associated alerts still exists and updates
the database accordingly.

For alerts that are solved directly on the Admin Alerts user interface, this is done automatically in the background.
For alerts that are solved elsewhere, for example, on the application-specific user interface, the alerts might remain
in the alerts list. To have them removed from the alerts list, you can do a recheck, or wait for the next job run.

Procedure

1. Go to the Admin Center and select the Admin Alerts tile.

2. Select the corresponding alert type.

You get to the Admin Alerts detail screen which shows a list of the alerts received for the alert type you
selected.

3. Select the alerts that you want to recheck, and select Action Recheck .

If the underlying issues that caused the alerts have been solved, the alerts are removed from the alerts list.

6.1.7 Options for Updating the Alerts List for an Alert Type

There are several options to update the list of alerts shown for an alert type during the workday, so that it displays
only the alerts that are still valid. Which option you choose depends on its availability and your use case.

About the Alerts List

The list of alerts for all alert types is updated automatically depending on the frequency of the automatic job runs.
However, during your workday, you might want to make sure that the list of the alert type you're working on is

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current and shows only the alerts that are still valid. Alerts that have been solved by you or your colleagues in the
meantime should be removed from the list. To achieve this, you have several options to choose from on the Admin
Alerts detail screen for an alert type.

 Note

You only see the options that the corresponding application has defined for an alert type. In addition, the Rerun
option requires a specific permission.

Options for Updating the Alerts List for an Alert Type

Option Use Case What this Option Does

Recheck You think you’ve solved an alert, but it This option checks if the reason that
still appears in the alerts list. You want to caused the selected alerts and any asso-
make sure you've solved the underlying ciated alerts still exists and updates the
issues that caused the alert, and have the database accordingly.
alert removed from the alerts list.
For alerts that are solved directly on
the Admin Alerts user interface, this is
done automatically in the background.
For alerts that are solved elsewhere, for
example, on the application-specific user
interface, the alerts might remain in the
alerts list. To have them removed from
the alerts list, you can do a recheck, or
wait for the next job run.

Refresh You want to see the alerts that are still This option reloads the page for the cur-
valid for a specific alert type. rent alert type to display the most recent
list of alerts. It checks the current state
Alerts that have been solved (and, if re-
of the alerts written to the database, but
quired, rechecked) by you or your col-
it doesn’t make any changes to the data-
leagues after you’ve opened the page
base itself. That means if an alert that re-
should be removed from the alerts list.
quires a recheck has been solved, but not
If any new alerts have been created in the
rechecked, it still appears in the alerts
meantime, they should be added to the
list.
alerts list.
You achieve the same behavior by closing
the page of the current alert type, and
opening it again.

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20 PUBLIC Admin Alert Versions
Option Use Case What this Option Does

Rerun This option checks all alerts for the alert

 Note
type to see if they are still valid. It triggers
This option requires the Trigger an asynchronous job and writes the valid
Rerun permission. alerts to the database.

Once the asynchronous job has finished,

As a senior administrator, you want to
you need to refresh or reopen the alerts
manually run a job for a specific alert
list for the corresponding alert type to
type again. For example, you expect that
see the changes reflected on the page.
multiple alerts are caused by the same
underlying issue, like the wrong configu-
ration of the pay group. Solving the issue
first and triggering a rerun then automat-
ically solves the associated alerts and re-
moves them from the alerts list.

6.1.8 Admin Alert Type Information

The Admin Alert Type Information popup displays additional information about the alert type selected, such as
extensibility or retention periods.

The Admin Alert Type Information popup opens when you select the Information button in the top-right corner of
the admin alert type page.

Admin Alert Type Information

Title Description

Name The name of the alert type as displayed on the user interface.

Description A description of the alert type.

Extensible If an alert type is extensible, you can add additional custom

fields to be displayed in the alerts list. To be able to add addi-
tional fields, you need the technical name of the underlying
alert object that is displayed here.

Retention of Alerts If a retention period for an alert type is defined, the alerts that
are older than the retention period are automatically purged in
a nightly job.

If no retention period is defined, the alerts stay in the alerts list

until they’re resolved.

Maximum Number of Unresolved Alerts If a maximum number of unresolved alerts is defined for an
alert type, and this number has been reached, no new alerts
are created. In addition, the current alerts are not automati-
cally updated even if they've been resolved in the meantime.

You have to reduce the number of unresolved alerts by using

one of the appropriate actions.

Using Admin Center

Admin Alert Versions PUBLIC 21
Related Information

Additional Fields for Admin Alerts [page 22]

6.1.9 Additional Fields for Admin Alerts

You can add custom fields to an alert object to display more information to alerts than what is included in the
standard setup.

Each alert object contains a predefined list of fields that can be accessed using the Settings option on the Admin
Alerts page of the corresponding alert type. For example, for the alert types based on the alert object Time
Management Alert (such as Generate Time Sheets, Recalculate Time Sheets, and so on), you can display the user,
the message severity, and other predefined fields. Using the Settings option, you can add or remove these fields to
the alerts list, and sort, group, or filter them.

If you need additional information that is not included in the standard setup, you can add custom fields to the
corresponding alert object and fill these fields with values from application objects.

1. Adding Custom Fields to an Alert Object [page 22]

Add custom fields to an alert object on the Configure Object Definitions page.
2. Creating On Load Rules for Custom Alert Fields [page 24]
Create an On Load rule to fill custom fields used in alert objects with the desired value.

6.1.9.1 Adding Custom Fields to an Alert Object

Add custom fields to an alert object on the Configure Object Definitions page.

Context

• You have the Administrator Permissions Metadata Framework Configure Object Definitions permission.
• You've checked that adding fields is possible for the corresponding alert type.
You find this information on the Admin Center Admin Alerts page of the corresponding alert type, by
selecting the Information button in the top-right corner. In the popup that opens, you can see the name of the
underlying alert object and whether you can add fields to it, under Extensible.

Procedure

1. Go to Admin Center Configure Object Definitions .

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22 PUBLIC Admin Alert Versions
2. Search for Object Definition, and select the corresponding alert object (for example, Time Management Alert).

3. Select Take Action Make Correction .

4. In the Fields section, add a custom field.
5. In the Details of the added custom field, define the following settings:
a. Set Transient to Yes.
b. Set Visibility to Read Only.
6. Save your changes.

Results

The custom field is added to the Settings option on the Admin Alerts page for the alert type that is referring this
alert object.

 Note

To add the custom field to the alerts list, you need to reselect it from the Settings options every time you open
the Admin Alerts page of the corresponding alert type.

Next Steps

To fill the custom field with values, define an on-load rule.

Task overview: Additional Fields for Admin Alerts [page 22]

Next task: Creating On Load Rules for Custom Alert Fields [page 24]

Related Information

Adding Fields

Using Admin Center

Admin Alert Versions PUBLIC 23
6.1.9.2 Creating On Load Rules for Custom Alert Fields

Create an On Load rule to fill custom fields used in alert objects with the desired value.

Prerequisites

• You have the following role-based permissions under Administrator Permissions Metadata Framework :
• Manage Data
• Configure Business Rules
• You know the name of the corresponding alert object.
You find this information on the Admin Center Admin Alerts page of the corresponding alert type, by
selecting the Information button in the top-right corner. In the popup that opens, you can see the name of the
underlying alert object and whether you can add fields to it, under Extensible.
• You've added a custom field to the corresponding alert object on the Configure Object Definitions page.

Procedure

1. Go to Admin Center Manage Data .

2. In the Create New field, select Object Configuration.

The Object Configuration section is displayed.

3. In the Object Type field, select the alert object.
4. In the Manage Data On Load Rules section, select Add Rule.

The Configure Business Rules page opens, where the Metadata Framework Rules for MDF Based Objects
rule scenario is preselected.
5. Enter the required fields for the rule.
a. As Base Object, select the corresponding alert object.
b. As Purpose, select On Load.

 Note

A different purpose could lead to performance issues or missing alerts (if the rule stops being executed
for some reason, the alert object is not written to the database and thus alerts go missing).

6. Select Continue to get to the details page of the rule.

7. Define the rule that fills the custom field with the desired value.

In this example, you define that the custom field Country is filled with the default value from the job
information. The If condition is always true.

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24 PUBLIC Admin Alert Versions
8. Save your changes.
9. Go back to the Manage Data page to select the rule you've just created in the Manage Data On Load Rules
section.
10. Save your changes.

Results

The custom field is now filled with the corresponding values.

Task overview: Additional Fields for Admin Alerts [page 22]

Previous task: Adding Custom Fields to an Alert Object [page 22]

Using Admin Center

Admin Alert Versions PUBLIC 25
7 Admin Favorites

As an administrator, you can keep a list of favorites, for quick access to frequently-used tools. Favorites are a
universal feature of the Admin Center.

In the Admin Center, your favorites appear under the Favorite tab on the Tools tile. You can also view a list of
recently used tools by clicking the Recent tab.

Your favorites are also displayed on the My Admin Favorites tile on the main SAP SuccessFactors home page.

Adding and Removing Favorites

To add a favorite, click the See All link on the Tools tile and find the tool. Then, hover the cursor next to the name of
the tool and click the star icon.

To remove a favorite, find the tool on the Tools tile, under the Favorite tab or in the See All view. Then, click the gray
star icon.

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26 PUBLIC Admin Favorites
8 Built-In Support

Built-In Support is your access point to SAP support within the SAP SuccessFactors HCM suite application.

Built-In Support is a support platform that provides digital services to find help, create tickets, and contact support.
It's available in the global page header to people with Company System and Logo Settings permission.

You can use the  (Built-In Support) icon to open it in a side panel on any page.

To access most functionality, like creating and monitoring support cases, an SAP Universal ID with linked S/P-user
ID is required.

For more information, refer to Built-In Support documentation.

 Note

Built-In Support is available on most, but not all, pages in the HCM suite. Currently, it isn't available or is only
partially available in the following areas:

• Career Site Builder

• Learning
• Recruiting Posting

Related Information

Learn about Built-In Support on the SAP Help Portal

Using Admin Center

Built-In Support PUBLIC 27
9 Admin Tools

Admin tools include a wide-range of administration tools and pages that you can use to configure and maintain
your system. Each SAP SuccessFactors solution provides admin tools that help you adapt the solution according to
the needs of your business.

The admin tools available to you in Admin Center depend on the SAP SuccessFactors solutions enabled in the
system and the permission granted to you, based on your role. Anyone with permission to see one or more admin
tools or admin pages can access the Admin Center, but they can only see the tools and pages that they have
permission to see.

There are a couple of ways to access a given admin tool, depending on how your system is configured:

• With the tool search

• With the action search

 Tip

As an administrator, you can use action search to directly access a given admin tool from any page in the
system.

9.1 Finding a Tool in the Admin Center

Use the tool search on the Admin Center page to navigate to a specific admin tool.

Prerequisites

You must have permission to view and access the admin tool you are looking for.

Context

Some admin tools require a specific permission in order to see them in search results or access the page. If you
don't have the relevant permission, you do not see a link to the tool in Admin Center.

Procedure

1. Go to Admin Center.

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28 PUBLIC Admin Tools
2. Type the name of the tool or feature you want to open in the tool search box on the Tools tile on the admin
homepage. Search results filter and narrow as you type.

 Note

If you can't find the link you want by searching on the Tools tile itself, you can also click See All to view and
then filter a full list of tools, grouped by solution or type.

3. Select the tool or feature you want to open from the tool search results.

Related Information

Accessing the Admin Center [page 6]

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Admin Tools PUBLIC 29
9.2 Finding an Admin Tool with Action Search

Use action search to navigate to a specific admin tool.

Prerequisites

The action search feature is enabled.

Context

If action search is enabled, you see the phrase Search for actions or people in the search box in the global page
header, as shown here:

If this phrase doesn't appear and you can only search for people in the search box, action search isn't enabled in the
system, so you can't use it to find admin tools.

Procedure

1. Place your cursor in the search box in the page header, where it says Search for actions or people.
2. Type the name of the toolyou want to open or the administrative action you want to perform.

 Note

If you can't find the link you want, try navigationg to Admin Center and using the tool search. This search is
limited to administration actions and shows fewer results.

3. Select the tool or feature you want from the action search results.

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30 PUBLIC Admin Tools
10 Event Center

Event Center enables administrators to view and monitor suite-wide events that occur within the SAP
SuccessFactors HCM suite, such as job information and employee changes.

You can use the Event Center dashboard to view event details and monitor event status. You can view the number
of events that have occurred in the past twenty-four hours, seven days, or thirty days and whether they resulted in
success or error. In case of error, you can view more details to quickly identify and troubleshoot errors.

The Event Center is an optional feature that is only available with Next Gen Admin. It must be enabled
and configured separately. For more information about the Event Center, please refer to the Event Center
Administration Guide on the SAP Help Portal.

Using Admin Center

Event Center PUBLIC 31
11 Event Subscription Management

You can manage your endpoint URL subscriptions for all external events using the Event Subscription Management
tool.

All of the external events supported in the Event Subscription Management tool are as follows:

• Add Global Assignment

• Approval of Offer Detail
• Assessment Rules
• Background Check Rules
• Calibration Session Activation
• Calibration Session Finalization
• Cancel Offboarding
• Change in Business Unit
• Change in Employee Department
• Change in Employee Division
• Change in Employee Location
• Change in Job Classification
• Change in Job Title
• Change in Manager
• Change in Name
• Change in WFA Permission Artifacts
• Change of Equipment Request Status
• Complete a Mentoring Program
• Completion of Learning
• Completion of a New Hire Activity
• Continuous Feedback Received
• Continuous Feedback Request
• Continuous Performance Management Achievement
• Continuous Performance Management Activity
• DocuSign envelope status update
• Employee Hire
• Employee Long Term Disability
• Employee Rehire
• Employee Short Term Disability
• Employee Time Off
• Employee Termination
• End Global Assignment
• End a Mentoring Relationship
• Event for Restarting Onboarding Process

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32 PUBLIC Event Subscription Management
• Expiration of Work Order
• External User Eligible for Hire
• External User Hiring Completed
• External user to Internal user conversion
• First Time Manager
• Homecard Application Status
• Individual Contributor to Manager
• Initiate Job Posting
• Initiate Offboarding
• Instance Sync Finished
• Internal Hire Process Completed
• Job Transfer
• Logical model change
• Manager to Individual Contributor
• Mass Workflow Approval
• Multiple Role Channel Event
• New Concurrent Employment
• New Position
• New Work Order
• Offboarding Step Complete
• Onboarding Initiated for Job Application
• Onboarding Process Variant Step Completion
• Onboarding Step Complete
• Onboarding is cancelled for the candidate
• Onboarding is initialized for the candidate
• Onboarding is initiated from an external Applicant Tracking System
• Payroll Data Maintenance Task Configuration Change
• Performance Review Form Routing
• Populate Performance Review Ratings
• Refresh Schema Search Data
• Spot Award Deleted
• Spot Award Given
• Start Probation
• Update of Candidate Profile
• Update of Compliance Process Status
• Update of Employee Competency Assessment
• Update of Job Application
• Update of Job Application Status
• Update of Job Requisition
• Update to a Position
• Updates Candidate's Country/Region to Russia
• Workforce Plan Update

Using Admin Center

Event Subscription Management PUBLIC 33
11.1 Adding and Managing Event Subscriptions

You can add and manage your endpoint URL subscriptions to all external events using the Event Subscription
Management tool.

Prerequisites

You have the Create, Edit and Delete permission to Administrator Manage Event Subscription Access to Event
Subscription role-based permission. The View permission is enabled by default.

Procedure

1. Go to Admin Center.
2. In the Tools Search field, enter Event Subscription Management.
3. Select an event from the dropdown and choose Add to create a new event subscription. Newly created or
migrated event subscriptions will appear as a list.

 Note

You can add upto a maximum of six subscriptions for an event, inclusive of:
• New subscriptions created in Event Subscription Management.
• Existing subscriptions migrated from the old Event Notification Subscription.
• The subscriptions maintained under the Event Connector for any event in Intelligent Services Center.
Any changes made to subscriptions in the Intelligent Services Center tool will also reflect for the same
subscriptions in the Event Subscription Management tool, and vice versa. The data will be maintained in
both tools.
.

4. Enter the following details:

Parameter Description

Name You can add a name for new subscriptions as per your
choice.

For event subscriptions which have been migrated from

Event Notification Subscription the name field will be
pre-filled with something generic, for example, New
Subscription 1, New Subscription 2, etc., and you can edit
these names.

For events from Intelligent Services Center, the same name

will carry over to Event Subscription Management.

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34 PUBLIC Event Subscription Management
 Parameter Description

Endpoint URL Enter the URL of the endpoint.

Authentication Type Select the following authentication type from the dropdown:
• Certificate Based Authentication: Authentication is
established with the endpoint using X509 certificates.
X509 Certificates can be selected from the dropdown
list. Choose Refresh to reflect the latest certificate.

 Note
• To access X509 certificates, you must have
the View access to Access to X509 Certificates
permission.
You can choose only External CA and SAP
Cloud Root CA X509 certificates.
• To generate a new X509 certificate, select
Click to maintain Certificates. For more
information, refer to Generating X509
Certificates in the related information.

• OAuth Authentication: Allows you to connect to the

endpoint using token URL, client ID, client secret, and
scope combination.
• Token URL: The URL to get the access token.
• Client ID: The authorization server issues the
registered client, a client id - a unique string
representing the registration information provided
by the client. This is a mandatory field.
• Client Secret: This is a secret ID known only to the
application and the authorization server.
• Scope:
• Basic Authentication: Allows you to connect to
the endpoint using the username and password
combination.
• User Name: Enter the user name of the system
you want to access.
• Password: Enter the Password to access the
system.

 Note
Security Center does not support non-ascii
characters in the password field.

Event Type If you create a new external event subscription using the
Event Subscription Management tool, by default, the Event
Type is External Event Alert V2.

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Event Subscription Management PUBLIC 35
 Parameter Description

If the subscriptions are migrated from Event Notification

Subscription tool, then the Event Type will be set to the one
existing in Event Notification Subscription tool.

5. Choose Save.

Results

You've successfully created an endpoint URL subscription.

Next Steps

You can manage existing event subscription using the Event Subscription Management tool. You can Edit a
subscription or Delete a subscription that is no longer valid.

 Note

• You can monitor the execution of integrations in Execution Manager.

• You can manually retry failed events in Admin Alerts.
• Subscriptions will not be copied from Source to Target during instance refresh.
• A subscription will be deactivated if it fails continuously for six days. For deactivated subscriptions, it's
recommended that you review the details and warning messages in Execution Manager. You can edit and
save the subscription to reactivate it.

Related Information

Generating X509 Certificates

Execution Manager [page 37]
Tracking Errors and Viewing Status in Execution Manager [page 38]
Solving Admin Alerts [page 15]

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36 PUBLIC Event Subscription Management
12 Execution Manager

The Execution Manager Dashboard shows you the status of scheduled jobs and integrations to quickly identify and
troubleshoot errors.

You can view the number of jobs and integrations that have occurred in the past twenty-four hours, seven days, or
fifteen days and whether they resulted in success or error.

The Execution Manager logs are retained for a duration of 15 days, by default. Logs that are older than the retention
period are automatically removed from the system.

Execution Manager is included as part of Next Gen Admin. It doesn’t need to be enabled separately, but you do
need to grant the appropriate permissions.

If there's an error, you can drill down to find more details to help you troubleshoot the error.

Granting Permission to Access Execution Manager

To view the Execution Manager dashboard or any of the corresponding admin home page tiles, you need to be
granted permission.

The Read Execution Manager Events permission enables an administrator to access the main dashboard and view
success/fail information. The Read Execution Manager Payload permission enables an administrator to view the
data involved in a particular job or integrations, including user data, to assist in troubleshooting errors.

Scheduled Jobs Tab

You can view the status of recent jobs on the Scheduled Jobs tile on the Admin Center page.

On the Execution Manager page, you can select a time frame and see how many successful or failed jobs occurred
during that timeframe. You can view the exact date and time of execution and other event details, to help you
troubleshoot any errors.

Integration Center Tab

The integration center enables HR business analysts to build, deploy, and monitor simple file-based outbound
integrations. You can build integrations quickly and easily through a guided workflow. Predefined templates are
available and you can also create your own templates.

The Execution Manager shows you the status of custom integrations built in the integration center. You can view
the status of recent outbound integrations on the Integration Center tile on the Admin Center page.

On the Execution Manager page, you can select a timeframe and see how many successful or failed custom
integrations occurred during that timeframe. You can view the exact date and time of execution and other event
details, to help you troubleshoot any errors.

Middleware Integrations Tab

Pre-Delivered Integrations Tab

When the endpoint is triggered for an event subscription which is created in Event Subscription Management
or Intelligent Services Center, you can monitor the integration in Execution Manager under the Pre-Delivered
Integrations tab. You can check using the name of the event subscription.

Using Admin Center

Execution Manager PUBLIC 37
Along with external event integrations, you can also monitor other real-time integrations under the Pre-Delivered
Integrations tab.

In the Pre-Delivered Integrations tab, the Process Instance Name is the Subscription Name, the Process Definition
Identifier is the Event Name, and the Process Definition Name will always be External Event Notification.

Tracking Errors and Viewing Status in Execution Manager [page 38]

You can use Execution Manager to track errors or view the status of a scheduled job or custom integration.

Configuring Notifications to Users for Scheduled Jobs and Integrations [page 40]
You can configure notification that can be received for a particular state of scheduled jobs or integrations to
internal or external users e-mail. You can create notification from Execution Manager Dashboard.

Creating Notifications to Logged In User for Scheduled Jobs and Integrations [page 41]
You can receive notification for a particular state of scheduled jobs or integrations to your e-mail. You can
create notification from Execution Manager Dashboard.

12.1 Tracking Errors and Viewing Status in Execution Manager

You can use Execution Manager to track errors or view the status of a scheduled job or custom integration.

Prerequisites

You have the following permissions:

• Read Execution Manager Events

• Read Execution Manager Event Payload or Event Report.

Procedure

1. Go to Admin Center Execution Manager Dashboard .

2. Select the tab that you're interested in monitoring.Integration Center, Scheduled Jobs, or Middle Integrations.
3. Click Monitor.
4. Optional: Select the number of days from the Timeframe dropdown, to view the number of jobs, and
integrations that have occurred in the Last 24 hours, Last 7 days, Last 30 days.

 Note

You can also define a date range by selecting Custom Date Range.

5. Optional: Select the Process Definition Identifier.

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38 PUBLIC Execution Manager
  Note

Process Definition Identifier can depend on the tab you select. For Example, In Integration Center you can
find Payroll, timesheetGenerated, timesheetSubmitted as identifiers.

6. Optional: Select the Process State.

 Note

Process state can be In Progress, Completed With Warning, Completed With Errors, Completed Successfully,
Failed, and Unknown.

Based on the selection criteria, the data is retrieved for scheduled jobs or integrations.
7. Click the  (Information) icon for the corresponding Scheduled Job or Integrations, to know the summary of a
desired data retrieved.

Summary So Far dialog appears.

8. Click the  (Right arrow) icon next to the Summary So Far column for the corresponding Scheduled Job or
Integration, to further drill down on the data retrieved.

Event Details page opens.

 Note

The execution log details are available in Event Details. For Pre-Delivered Integrations, there is an automatic
retry that happens for certain errors. If the event is successful after multiple retries, then the status will be
updated in the same execution logs, or if it fails, the status will be updated to the same execution logs.

9. Click the link in the Event Description column for an event to know more details.

 Note

To download the event logs, click the  (Download) icon.

Task overview: Execution Manager [page 37]

Related Information

Configuring Notifications to Users for Scheduled Jobs and Integrations [page 40]
Creating Notifications to Logged In User for Scheduled Jobs and Integrations [page 41]

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Execution Manager PUBLIC 39
12.2 Configuring Notifications to Users for Scheduled Jobs
and Integrations

You can configure notification that can be received for a particular state of scheduled jobs or integrations to
internal or external users e-mail. You can create notification from Execution Manager Dashboard.

Prerequisites

Enable the Read Execution Manager Events and Read Execution Manager Payload permissions.

Procedure

1. Log on to the application.

2. Go to Admin Center Execution Manager Dashboard .

The Execution Manager page opens.

3. Click MANAGE NOTIFICATION.
4. Select the required tab. Integration Center, Scheduled Job, or Middleware Integrations.
5. Select the status that you want the user to be notified for scheduled jobs or integrations.

 Note

For Middleware Integrations you can select the status for Integrations, PI Integrations and HCI Integrations.

6. Enter the e-mail address of the user to whom you want the notifications to be received.
7. Turn on the switch next to the Email field.

Results

The user whose email ID is entered gets notified whenever the process reaches the selected state.

Task overview: Execution Manager [page 37]

Related Information

Tracking Errors and Viewing Status in Execution Manager [page 38]

Creating Notifications to Logged In User for Scheduled Jobs and Integrations [page 41]

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40 PUBLIC Execution Manager
12.3 Creating Notifications to Logged In User for Scheduled
Jobs and Integrations

You can receive notification for a particular state of scheduled jobs or integrations to your e-mail. You can create
notification from Execution Manager Dashboard.

Prerequisites

Enable the Read Execution Manager Events and Read Execution Manager Payload permissions.

Context

 Note

The notification is received only to the logged in admin user. To create notification to other user see,
Configuring Notifications to Users for Scheduled Jobs and Integrations in the Related Information topic.

Procedure

1. Log on to the application.

2. Go to Admin Center Execution Manager Dashboard .

The Execution Manager page opens.

3. Click MANAGE NOTIFICATION.
4. Select the required tab. Integration Center, Scheduled Job, or Middleware Integrations.
5. Click  Create Notifications.

The Create Notification dialog opens.

6. Select the process type.

 Note

This step is applicable only for the Middleware Integrations tab.

7. Select the process state for which you require notifications.

8. Select the process from the Process Definition Name.
9. Click Save.

The status to be notified for a selected process is added in the table below Manage NOTIFICATION page.

Using Admin Center

Execution Manager PUBLIC 41
Results

You are notified whenever the process reaches the selected state.

Task overview: Execution Manager [page 37]

Related Information

Tracking Errors and Viewing Status in Execution Manager [page 38]

Configuring Notifications to Users for Scheduled Jobs and Integrations [page 40]
Configuring Notifications to Users for Scheduled Jobs and Integrations [page 40]

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42 PUBLIC Execution Manager
13 Integration Center

The Integration Center enables HR business analysts to build, run, schedule and monitor simple file-based
outbound integrations. You can build integrations quickly and easily through a guided workflow. Predefined
templates are available and you can also create your own templates.

The Integration Center must be enabled and configured separately. For more information, please refer to the
Integration Center User Guide.

Using Admin Center

Integration Center PUBLIC 43
14 Integration Service Registration Center

Integration Service Registration Center is an application UI which allow you to register your instance/tenant to
leverage the capabilities of services hosted on SAP Business Technology Platform. The application also securely
stores your information such as client credentials, endpoint URL, and so on.

You can register for the following services on Integration Service Registration Center UI:

• SAP Cloud ALM

• SAP Task Center
• Qualtrics
• Identity Provisioning Service

Related Information

Registering your Tenant for an Integration Service [page 44]

Email Survey Integrations for Change in Employee Department

14.1 Registering your Tenant for an Integration Service

Register your tenant for services hosted on SAP Business Technology Platform.

Prerequisites

You must have Administrator Permissions Manage Integration Tools Access to Integration Service Registration
Center UI permission enabled.

 Note

For the SAP Cloud ALM service, you also need to have Metadata Framework Admin Access to MDF OData
API permission enabled.

Using Admin Center

44 PUBLIC Integration Service Registration Center
Procedure

1. Go to Admin Center.
2. In the search field, enter and choose Integration Service Registration Center.

The Integration Service Registration Center page is displayed.

3. From the Integration Service dropdown list, choose a preferred service.

Based on the selected service, corresponding user-input fields are displayed.

4. Enter the following details:

Parameter Description

Destination URL Enter the endpoint URL.

Authentication Type Select the following authentication type from the dropdown:
• Certificate Based Authentication: Authentication is
established with the endpoint using X509 certificates.
X509 Certificates can be selected from the dropdown
list.

 Note
• To access X509 certificates, you must have
the View access to Access to X509 Certificates
permission.
You can choose only External CA and SAP
Cloud Root CA X509 certificates.
• To generate a new X509 certificate, select
Click to manage Authentication Keys. For
more information, refer to Generating X509
Certificates in the related information.

• Client Credentials: Allows you to connect to the

endpoint using the Client ID and Client Secret
combination.
• OAuth URL: The URL to get the access token.
• Client ID: The authorization server issues the
registered client, a client id - a unique string
representing the registration information provided
by the client. This is a mandatory field.
• Client Secret: The Client Secret is a secret
ID known only to the application and the
authorization server.

5. Choose Register.
6. Choose Ok.

 Note

To discontinue using a registered service, choose Deregister

Using Admin Center

Integration Service Registration Center PUBLIC 45
 Monitoring of some integrations can be done in Execution Manager.

Related Information

Generating X509 Certificates

Using Admin Center

46 PUBLIC Integration Service Registration Center
15 Premium AI Features in SAP
SuccessFactors

Premium AI focuses on AI-assisted capabilities that involve complex tasks, intelligent business insights, and
measurable business outcomes.

Premium AI capabilities require purchasing of SAP AI Units license. All features using generative AI capabilities and
Joule messages that exceed a customer's annual usage allocation are considered to be Premium AI.

 Note

For information about the AI services available for use and the applicable capacity unit values, refer to SAP AI
Services List .

Premium AI Features in SAP SuccessFactors

Applicable AI Service in SAP
Module Feature Description AI Services List

360 Reviews AI-assisted writing Employees can use the AI-as- SAP SuccessFactors AI-as-
sisted writing tool to enhance sisted writing
multiple aspects of their writ-
ing, such as clarity, concise-
ness, and tone when they
write content in the text fields
in SAP SuccessFactors appli-
cations.

Comments in 360 Reviews

Forms

Opportunity Marketplace AI-assisted writing Employees can use the AI-as- SAP SuccessFactors AI-as-
sisted writing tool to enhance sisted writing
multiple aspects of their writ-
ing, such as clarity, concise-
ness, and tone when they
write content in the text fields
in SAP SuccessFactors appli-
cations.

AI-Assisted Writing in Op-

portunity Marketplace Assign-
ments

Using Admin Center

Premium AI Features in SAP SuccessFactors PUBLIC 47
 Applicable AI Service in SAP
Module Feature Description AI Services List

Continuous Performance AI-assisted writing Employees can use the AI-as- SAP SuccessFactors AI-as-
Management sisted writing tool to enhance sisted writing
multiple aspects of their writ-
ing, such as clarity, concise-
ness, and tone when they
write content in the text fields
in SAP SuccessFactors appli-
cations.

The Feedback View for Con-

tinuous Performance Manage-
ment

Career Development AI-assisted writing Employees can use the AI-as- SAP SuccessFactors AI-as-
sisted writing tool to enhance sisted writing
multiple aspects of their writ-
ing, such as clarity, concise-
ness, and tone when they
write content in the text fields
in SAP SuccessFactors appli-
cations.

AI-Assisted Writing

Goal Management AI-assisted writing Employees can use the AI-as- SAP SuccessFactors AI-as-
sisted writing tool to enhance sisted writing
multiple aspects of their writ-
ing, such as clarity, concise-
ness, and tone when they
write content in the text fields
in SAP SuccessFactors appli-
cations.

AI-Assisted Writing

Performance Management AI-assisted writing Employees can use the AI-as- SAP SuccessFactors AI-as-
sisted writing tool to enhance sisted writing
multiple aspects of their writ-
ing, such as clarity, concise-
ness, and tone when they
write content in the text fields
in SAP SuccessFactors appli-
cations.

Working with Goals on Forms

Using Admin Center

48 PUBLIC Premium AI Features in SAP SuccessFactors
 Applicable AI Service in SAP
Module Feature Description AI Services List

Employee Central AI-assisted person insights Managers can generate in- SAP SuccessFactors AI-as-
sisted people insights
sights into an employee's
compensation as well as talk-
ing points to guide discus-
sions about compensation.

Generating Compensation In-

sights

Recruiting AI-assisted job description en- Recruiters can generate job SAP SuccessFactors AI-as-
hancement sisted content generation
descriptions using generative
AI capabilities.

Enhancing Job Description

with AI

Recruiting AI-assisted interview ques- Interviewers can generate in- SAP SuccessFactors AI-as-
tions generation sisted content generation
terview questions based on
the job description using gen-
erative AI capabilities.

Generating Interview Ques-

tions

Recruiting AI-assisted skills validation for Job applicants can add and SAP SuccessFactors AI-as-
job applicants sisted Applicant Screening
manage their skills on the ca-
reer site. This assists recruit-
ers in gaining a better under-
standing of the applicant's
skill set and how it aligns with
the job requirements.

Adding Skills in a Job Applica-

tion using AI

Recruiting AI-assisted skills matching for By gaining visibility into the SAP SuccessFactors AI-as-
applicant screening sisted Applicant Screening
applicant's skills and how
they align with the job require-
ments, recruiters and hiring
managers can make informed
decisions during the applicant
screening and hiring process.

Viewing Skills Compatibility

for an Applicant in Applicant
Management

Using Admin Center

Premium AI Features in SAP SuccessFactors PUBLIC 49
 Applicable AI Service in SAP
Module Feature Description AI Services List

Goal Management AI-assisted goal creation Employees can create per- SAP SuccessFactors AI-as-
sisted content generation
formance and development
goals using generative AI ca-
pabilities.

Enabling AI-Assisted Goal Cre-

ation

Platform AI-assisted skills architecture Organizations can use AI-as- SAP SuccessFactors AI-as-
creation sisted Skill Architecture Crea-
sisted capabilities to set up
tion
a skills library in Talent Intelli-
gence Hub by extracting skills
from job profiles in Job Profile
Builder.

Overview of AI-Assisted Skills

Architecture Creation

Related Information

Data Protection and Privacy

15.1 AI-Assisted Writing

The AI-assisted writing tool is an interactive tool that uses generative AI capabilities to assist employees with their
writing tasks. While writing content in the SAP SuccessFactors applications, employees can leverage the features of
the AI-assisted writing tool to enhance multiple aspects of their writing, such as clarity, conciseness, and tone.

The following is a summary of the capabilities offered by the AI-assisted writing tool:

• Uses language processing capabilities to understand the context of a sentence and suggest enhancements in
grammar, spelling, vocabulary choices, and phrasing.
• Ensures improved readability and a consistent tone (professional, personable, or constructive) to suit the
communication needs for different audience groups in the organization.
• Provides the options to communicate a message in fewer or more words and transform paragraphs to bulleted
lists.
• Provides additional actions in the context of the tasks that users perform in their SAP SuccessFactors
applications.

The following table outlines the available actions in the AI-assisted writing tool.

Using Admin Center

50 PUBLIC Premium AI Features in SAP SuccessFactors
Action Description

Enhance Writing Suggests enhancements in grammar, spelling, vocabulary

choices, and phrasing in the context of the selected line or
paragraph.

Change Tone Provides options to change the tone of the writing of the se-
lected line or paragraph to professional, personable, or con-
structive to suit the communication needs for different audi-
ence groups in the organization.

Make Shorter Shortens a selected line or paragraph to convey the message

more concisely.

Make Longer Rewrites a selected line or paragraph by adding more words to

provide a detailed explanation based on the original content.

Create Bulleted List Converts a selected line or paragraph into a bulleted list to sim-
plify complex information, and enhance readability by breaking
it down into easy-to-read points.

 Note

The AI-assisted writing tool offers language reviews only in English.

Related Information

Enabling AI-Assisted Writing [page 51]

15.2 Enabling AI-Assisted Writing

Enable AI-assisted writing in SAP SuccessFactors applications to help users enhance the quality of their writing.

Prerequisites

• You've purchased the SAP AI Units license. For more information about SAP AI Units license, please contact
your Account Executive.
• You have the Administrator Manage AI Capabilities AI Services Administration permission.
• Users have the User Permissions AI Access Assisted Writing permission.

Using Admin Center

Premium AI Features in SAP SuccessFactors PUBLIC 51
Procedure

1. Go to the AI Services Administration page in Admin Center.

2. Choose Assisted Writing.

Next Steps

Users can make use of the options available in the AI-assisted writing tool to enhance their writing. They can access
these options in the menu that appears after selecting the required text.

Related Information

Accessing the AI Services Administration Page [page 53]

15.3 Viewing the AI Usage Acknowledgment Statement

Learn how to find the AI usage acknowledgment statement after accepting the acknowledgment as a one-time
activity to use AI-assisted features.

Context

If AI-assisted features are enabled in your SAP SuccessFactors application, an acknowledgment message
is displayed when users choose any AI-assisted capability. This message informs users about the possible
inaccuracies of the results generated by AI systems and recommends them to review all AI-generated content
before completing their work.

Once users accept the acknowledgment, the message doesn't appear in subsequent sessions when they engage
with AI-assisted features across any SAP SuccessFactors application. However, they have the option to review the
statement anytime later by choosing the AI Usage Acknowledgment option from their user profile menu.

 Note

A proxy user can accept the AI usage acknowledgment on behalf of another user (account holder).

Using Admin Center

52 PUBLIC Premium AI Features in SAP SuccessFactors
Procedure

1. Choose your profile avatar at the top of any page in your SAP SuccessFactors application to access your user
profile.
2. Choose AI Usage Acknowledgment.

Related Information

Data Protection and Privacy

Proxy Access

15.4 Accessing the AI Services Administration Page

AI Services Administration is the single point of access for setting up and managing AI-assisted features in your
SAP SuccessFactors applications.

Prerequisites

You have the Administrator Manage AI Capabilities AI Services Administration permission.

Procedure

1. Go to Admin Center.
2. Type AI Services Administration in the tool search box on the Tools tile.

The search results filter and narrow as you type.

3. Select AI Services Administration from the tool search results.

Using Admin Center

Premium AI Features in SAP SuccessFactors PUBLIC 53
16 Joule in SAP SuccessFactors

Joule, SAP's generative AI copilot, is available in SAP SuccessFactors.

Joule provides a transactional pattern that enables you to access information and perform tasks on a
conversational user interface, without having to navigate through multiple pages. It simplifies how you interact
with the system and helps you get tasks done faster.

To learn more about Joule, refer to the documents in Related Information.

Related Information

What is Joule?
Joule in SAP SuccessFactors

Using Admin Center

54 PUBLIC Joule in SAP SuccessFactors
17 Manage Data Storage

Use Manage Data Storage to check the data usage in your instance.

Prerequisites

You have Admin Center Permissions Access Manage Data Storage permission.

Context

Data presented in Manage Data Storage is updated weekly on the weekend.

Procedure

1. Go to Admin Center Manage Data Storage .

2. View total data usage and view distributions by data type or by module.
3. Use the purge buttons to clear up storage space.
• The purge button in the Distribution by Data Type section directs you to Auto Data Purge where you can
configure to purge Documents and Audit Data.

 Note

This button is only available when you have access to Data Retention Management.

• The purge button in the Distribution by Modules section directs you to Manual Data Purge where you can
set up purge requests to purge module data.

 Note

This button is only available when you have the Manage Data Purge Create DRTM Data Purge
Request permission.

Related Information

Configuring Auto Data Purge

Purging Specific Types of Data with DRTM

Using Admin Center

Manage Data Storage PUBLIC 55
17.1 Data Included in Different Data Types

Find out what data is included in different data types in Manage Data Storage.

Data Type Source Module/Product Details

Documents Performance & Goals The data reflects documents stored in

the HANA database.
Compensation
 Note
Career Development
If you find no document data here,
Recruiting
go to Manage Documents to check
Succession Planning documents stored outside of HANA.

Employee Central

Onboarding 1.0

Platform

Forms Performance & Goals This data type refers to forms used in
these modules.
Compensation

Recruiting

Succession Planning

Audit Data Metadata Framework This data type refers to audit data gener-
ated in these modules. Read Audit and
Employee Central Change Audit of sensitive personal data
isn't included.
Platform

Recruiting

Scheduled Jobs N.A. This data type refers to system data gen-
erated throughout the process of sched-
uled jobs.

Photos Employee Central This data type refers to photos or images

used in Company Organization Chart,
Career Development People Profile, and Career Development
Planning.
Platform

Uncategorized We only categorize data from top 20 data tables in HANA across all data centers.
The uncategorized type covers data in the rest of HANA data tables in you instance.

Related Information

Using Document Management

Using Company Organization Chart

Using Admin Center

56 PUBLIC Manage Data Storage
18 Release Center

Release Center is a universal feature that displayed quarterly release information in Admin Center until Q4 2019. As
of 1H 2020, release information is moved to the SAP Help Portal and in-app content is no longer maintained.

For a complete overview of new features and functions in SAP SuccessFactors, please refer to What's New Viewer
on the SAP Help Portal.

Using Admin Center

Release Center PUBLIC 57
19 Reports Tile

The Reports tile enables you to run ad hoc reports directly from the admin homepage.

In the Admin Center, the Reports tile is visible to anyone with the View or access Reports tile permission.

The reports available to you on the Reports tile are the same reports that are available to you on the Ad Hoc Reports
tab in the SAP SuccessFactors Reporting module.

 Note

The Login Count report on the Admin homepage counts the number of HTTP connect sessions, which is a
close number to real user login. While the Login report on the Ad Hoc Reports tab in the SAP SuccessFactors
Reporting module represents the real login number, which is more accurate. Please note that there might be
slight difference between the two reports.

Using Admin Center

58 PUBLIC Reports Tile
20 SAP Companion in SAP SuccessFactors

SAP Companion provides context-sensitive in-app help for the SAP SuccessFactors HCM suite. To open SAP
Companion, choose the  (help) icon in the page header.

SAP provides some SAP Companion content by default, which includes context help and guided tours, as well as
tutorials for the learning section. This content is available for free and doesn't require an SAP Enable Now instance.
To extend or customize the content in SAP Companion, you need an SAP Enable Now instance.

Related Information

Learn More About SAP Companion

Standard Content Scenario for SAP Companion
Setup of SAP Companion for SAP SuccessFactors

Using Admin Center

SAP Companion in SAP SuccessFactors PUBLIC 59
21 Security Center

Security Center allows you to create and manage keys, certificates and configurations that can be used in
integrations.

 Note

To access Security Center, you must have enabled access to any one of the tiles from Manage Security Center.

For more information, please refer to the Security Center documentation on the SAP Help Portal

Related Information

Security Center

Using Admin Center

60 PUBLIC Security Center
22 Upgrade Center

You can use the Upgrade Center to learn about and apply important opt-in upgrades and legal changes.

You can read about each upgrade, view screenshots and videos, and learn about feature prerequisites and
permissions required to perform the upgrade.

If you're interested in an upgrade but not ready to adopt it immediately, you can flag it as saved it for later and share
a link with colleagues to get feedback.

Some updates can be easily undone with one click, directly in Upgrade Center. For upgrades with the Undo option,
you typically have up to 30 days to undo the upgrade.

 Remember

To perform an upgrade, you often need to have a specific role-based permission. Having access to the Upgrade
Center page itself doesn't allow you to perform all of the available upgrades. You can only perform an upgrade
if you have the appropriate permission. If you don't have permission, you can read about the upgrade, but you
can't use it to enable the feature.

 Caution

Not all upgrades require a specific permission. If no permission is required, anyone with access to the Upgrade
Center can perform the upgrade.

22.1 Controlling Access to Upgrade Center

If you choose, you can control who has access to the Upgrade Center page using role-based permission.

Prerequisites

• You have access to Provisioning or the Enable Upgrade Center Permission setting is already selected in
Provisioning.

 Remember

As a customer, you don't have access to Provisioning. To complete tasks in Provisioning, contact
your implementation partner or Account Executive. For any non-implementation tasks, contact Product
Support.

• You have the ability to manage role-based permissions.

Using Admin Center

Upgrade Center PUBLIC 61
Context

By default, access to the Upgrade Center page itself is not controlled by role-based permission and it can be
accessed by anyone with access to Admin Center. To control access with role-based permission, you first need to
have that control enabled in Provisioning.

 Remember

To perform an upgrade, you often need to have a specific role-based permission. Having access to the Upgrade
Center page itself doesn't allow you to perform all of the available upgrades. You can only perform an upgrade
if you have the appropriate permission. If you don't have permission, you can read about the upgrade, but you
can't use it to enable the feature.

 Caution

Not all upgrades require a specific permission. If no permission is required, anyone with access to the Upgrade
Center can perform the upgrade.

Procedure

1. In Provisioning, enable the Enable Upgrade Center Permission setting.

2. In role-based permissions, grant Manage Upgrade Center permission to the appropriate role.

Results

Now, only people in a role that has Manage Upgrade Center permission can access the Upgrade Center.

 Note

Having access to the Upgrade Center page does not automatically give people the ability to actually complete
upgrades. Each individual upgrade may require additional permissions.

Related Information

Upgrade Center [page 61]

Using Admin Center

62 PUBLIC Upgrade Center
22.2 Accessing the Upgrade Center

You can access the Upgrade Center in a number of ways.

From the Admin Center, you can:

• Use action search to access the Upgrade Center directly from the global search box.
• Use admin tool search to access the Upgrade Center from the admin homepage.

Using Admin Center

Upgrade Center PUBLIC 63
23 Product Feedback

Product Feedback provides an in-application way for users to provide feedback on our software so that we can
collect their needs more rapidly and easily.

The Product Feedback feature is enabled by default, but can be turned off. User feedback enables us to continually
improve our software. Product feedback surveys help us gather such feedback.

On some pages where we specifically want to gather feedback, we periodically prompt users to take a product
feedback survey when they visit the page, about 3–5 times a year. On all pages, the survey can be launched with an
icon in the page header.

To launch the survey, choose  (Give Product Feedback) in the page header.

Product Feedback in Page Header

23.1 Enabling or Disabling Product Feedback

Enable the product feedback survey so we can gather feedback from users to improve our software. Or disable it if
you don't want users of the system to provide product feedback.

Context

The product feedback option is visible in the page header by default. To remove it, you can disable it in Admin
Center.

Procedure

1. Go to Admin Center Company System and Logo Settings .

2. Find and set the Disable Product Feedback in Page Header option.

• Select the checkbox to disable product feedback.

• Deselect the checkbox to enable product feedback.
3. Save.

Using Admin Center

64 PUBLIC Product Feedback
24 Tenant Preferred Time Zone

Tenant preferred time zone is one of the time zones used in the system to present date and time information on the
UI.

Different time zones are used in the system to present date and time information based on business scenarios,
including logged in user time zone, browser time zone, tenant preferred time zone, and UTC time zone.

In places where the default server time zone was used, the tenant preferred time zone is used to allow customers to
configure their tenants without affecting the underlying infrastructure.

You can find out your tenant preferred time zone at Admin Center Platform Feature Settings . The tenant
preferred time zone is now used in the following places:

Module Feature Date/Time Info What's Changed

Employee Central Time Management All dates and time (except

the
lastModifiedOn and create
dOn).

Business Rules in Time

Management use today’s
date as per the Ten-
ant Preferred Time Zone.
For example, Period-End-
Processing or Interim Time
Account Update in the rule
scenario. We use the ten-
ant preferred time zone
to determine the effective
valid rule and to resolve
associations to effective
dated objects.

Using Admin Center

Tenant Preferred Time Zone PUBLIC 65
Module Feature Date/Time Info What's Changed

Platform Service Foundations – Timestamp in File Names If you append timestamp

Scheduled Job
to the name of files han-
dled by scheduled jobs
(job types that are embed-
ded with files for both im-
port and export jobs), en-
sure that the timestamp is
based on the Tenant Pre-
ferred Time Zone config-
ured in SAP SuccessFac-
tors.

The following aren’t im-

pacted when the Ten-
ant Preferred Time Zone
is changed:

• The time values in the

job monitoring tool of
Scheduled Job Man-
ager in the Admin
Center are populated
based on the browser
time zone of a user.
• The time you config-
ured when creating or
editing job requests in
an occurrence pattern
is based on the cur-
rent server time zone.
• The time values dis-
played while viewing
the occurrence con-
figurations in job
request details are
based on the time
zone when you cre-
ated or updated the
job requests. These
values might be dif-
ferent from current
server time zone.

Using Admin Center

66 PUBLIC Tenant Preferred Time Zone
Module Feature Date/Time Info What's Changed

Platform Service Foundations – Ex- The date and time for Changes include:
ternal Events External Events Audit Log
in an Audit table. • The date and time dis-
played and used for
search is based on the
Tenant Preferred Time
Zone (TPT).
• The date and time
stored in the data-
base is converted to
UTC and remains con-
sistent.

Workforce Analytics Reporting and Analytics The impact in Reporting

and Analytics includes:

We've introduced a new

version of date and time-
stamp fields (columns) for
reporting models (Story
reporting, Ad-Hoc report-
ing, and so on). This helps
to ensure the expected be-
havior of the time zone
changes and UTC resil-
ience when using these
new fields.

Using Admin Center

Tenant Preferred Time Zone PUBLIC 67
Module Feature Date/Time Info What's Changed

Workforce Analytics Classic Reporting Impact on Non-UTC users:

Custom Spreadsheets:
The custom spreadsheets
aren’t updated to reflect
UTC migration or Ten-
ant Preferred Time Zone.
These are managed by
customers.

SAP SuccessFactors HCM

Core Automation for non-
Workforce Analytics users:
The hyperscaler migration
doesn’t impact the Work-
force Analyticsusers. The
SAP SuccessFactors HCM
Core automation is up-
dated seamlessly and
doesn't impact any user
as part of the UTC migra-
tion. However, any SAP
SuccessFactors HCM Core
automation used for Non-
Workforce Analytics inte-
grations isn’t updated and
therefore impacted by the
UTC migration.

Workforce Analytics Workforce Analytics on Workforce Analytics on

HANA HANA users must redo
an initial load using the
Workforce Analytics Data
Factory to ensure the up-
date is working after Ten-
ant Preferred Time Zone
value change.

Workforce Analytics Advanced Reporting New columns with the suf- Data, filters, and calcu-
fix (Date) or (Timestamp). lated column output re-
flect the Tenant Preferred
Time Zone value for the
date or timestamp related
fields.

Supported Time Zones

The time zones supported for the Tenant Preferred Time Zone changes are:

Using Admin Center

68 PUBLIC Tenant Preferred Time Zone
• UTC (Coordinated Universal Time)
• Australia/Syndney (Australian Eastern Standard Time (New South Wales))
• CET (Central European Time)
• America/Chicago (Central Standard Time)
• America/New_York (Eastern Standard Time)
• America/Los_Angeles (Pacific Standard Time)
• Asia/Tokyo (Japan Standard Time)
• Brazil/East (Brasilia Time)
• Asia/Singapore (Singapore Time)
• Europe/Moscow (Moscow Standard Time)
• Asia/Shanghai (China Standard Time)
• Asia/Dubai (Gulf Standard Time)
• Asia/Riyadh (Arabia Standard Time)

24.1 Updating Tenant Preferred Time Zone

Update the tenant preferred time zone to accommodate the user behavior in your organization.

Prerequisites

You have the Manage System Properties Platform Feature Settings permission.

Context

 Caution

Changing tenant preferred time zone is only allowed once and can't be reverted.

Procedure

1. Go to Admin Center Platform Feature Settings .

2. Select the time zone that is more suitable to the user behavior in your organization.
3. Save your change.

Using Admin Center

Tenant Preferred Time Zone PUBLIC 69
25 Extension Center

Extension Center allows you to configure the integration between SAP Business Technology Platform (SAP BTP)
and SAP SuccessFactors to extend the functionality of SAP SuccessFactors with applications deployed in SAP BTP.

 Note

SAP SuccessFactors Extensions in Extension Center reaches end of maintenance and is deleted on December
9. Refer to the Implementing Metadata Framework guide for instructions on maintaining MDF objects and
picklists.

Extensions on SAP Business Technology Platform (SAP BTP) are applications, designed to serve a certain scenario
or task flow. These applications are deployed in your SAP BTP extension subaccount.

You can configure the extension integration between your SAP SuccessFactors company and your SAP BTP
accounts:

• Subaccount in SAP BTP, Neo environment.

There are links pointing directly to the respective subaccounts in the SAP BTP Neo cockpit and to the SAP
Cloud Portal.
• Global account in SAP BTP, Cloud Foundry, or Kyma environment.
There are links pointing directly to the respective global accounts in the SAP BTP cockpit.

25.1 Enabling Extension Center

Enable Extension Center in Upgrade Center and refresh OData API metadata.

Prerequisites

• You have selected Enable Generic Objects and Enable Attachment Manager in Provisioning.

 Remember

As a customer, you don't have access to Provisioning. To complete tasks in Provisioning, contact
your implementation partner or Account Executive. For any non-implementation tasks, contact Product
Support.

• You have the Administrator Permissions Manage Integration Tools Access to OData API Metadata Refresh
and Export permission.

Using Admin Center

70 PUBLIC Extension Center
Context

 Note

SAP SuccessFactors Extensions in Extension Center reaches end of maintenance and is deleted on December
9. Refer to the Implementing Metadata Framework guide for instructions on maintaining MDF objects and
picklists.

Procedure

1. Go to Admin Center Upgrade Center .

2. Complete the upgrade of Extension Center.

3. Go to Admin Center OData API Metadata Refresh and Export .

4. Choose Refresh.

Once the refresh is done, you will get a successful refresh message along with the date and timestamp of the
refresh.

Results

You have enabled Extension Center.

25.2 Configuring Integration Between SAP SuccessFactors and

SAP BTP

Use integration keys to pair your SAP SuccessFactors instance and SAP BTP.

Prerequisites

• You have registerd your SAP SuccessFactors instance with a global account in SAP BTP. See Registering an
SAP System.
• You are an administrator of the global account where you want to register your SAP SuccessFactors instance.
• You have the following permissions:
• Administrator Permissions Metadata Framework Admin Access to MDF OData API
• Administrator Permissions Manage Extensions on SAP BTP Create Integration with SAP BTP

Using Admin Center

Extension Center PUBLIC 71
Context

The registration process is based on an integration token that is used for the pairing of the SAP SuccessFactors
instance and the corresponding account in SAP BTP:

• For integration with SAP BTP, Neo environment:

Your SAP SuccessFactors instance is integrated with the corresponding subaccount in SAP BTP, Neo
environment.
• For integration with SAP BTP, Cloud Foundry or Kyma environment:
Your SAP SuccessFactors instance is integrated with the corresponding global account in SAP BTP. You create
the token in the global account, and then start the automated registration process on the SAP SuccessFactors
instance side using this token.

Procedure

1. Generate an integration token in the SAP BTP cockpit:

• For integration with SAP BTP, Neo environment, see
Configure the Extension Integration Between SAP BTP and SAP SuccessFactors.
• For integration with SAP BTP, Cloud Foundry or Kyma environment, see Register an SAP SuccessFactors
System in a Global Account in SAP BTP.

2. Go to Admin Center Extension Center .

3. Paste and add the integration token in Integration Token.

Results

Your SAP SuccessFactors instance appears in the integration list, and the status of the integration is displayed. To
refresh the status of the process, choose the Check Status icon.

Using Admin Center

72 PUBLIC Extension Center
26 Using Data Inspector

The Data Inspector admin tool is designed for you to view and download the raw data in a tabular format from the
system. In the table, it's possible to review the various entity tables accessed previously by different tools in SAP
SuccessFactors.

Prerequisites

• The Disable OData API option is unchecked in Provisioning, because Data Inspector is based on OData API.
• You have the following administrator permissions:
• Manage System Properties Data Inspector
• Manage Integration Tools Access to OData API Metadata Refresh and Export
• Manage Integration Tools Access to OData API Data Dictionary
• Optionally, to see the latest metadata, you can trigger OData API Metadata under Admin Center OData API
Metadata Refresh and Export .

Context

Data Inspector only allows you to view and download the table. You can’t modify or upload the table using Data
Inspector. Also, the tool doesn't show personally identifiable information (PII).

Procedure

1. Go to Admin Center Data Inspector .

2. Choose a table or system information item from the Entity dropdown.
3. Define filter criteria.

The text boxes in the Define Filter Criteria are case-sensitive.

4. Choose Show Data.

A Results table is displayed.

5. To download the report, choose  download.

Using Admin Center

Using Data Inspector PUBLIC 73
Results

The data are downloaded in a .csv file.

Using Admin Center

74 PUBLIC Using Data Inspector
27 Configuring Script-Based Integrations

Configure script-based integrations with allowed third-party vendors.

Prerequisites

• You have Company System and Logo Settings permission.

• You know the Vendor ID of the third-party vendor and have the required details about the vendor system.

 Tip

The required details vary by vendor. Refer to vendor documentation for more information.

Context

You can only add script-based integrations with vendors that we allow. Allowed vendors are assigned a Vendor ID
that we use to confirm that this type of integration is allowed.

When you configure a script-based integration, we allow the third-party vendor to run scripts in SAP
SuccessFactors pages, so that the vendor's functionality or content appears on pages in the SAP SuccessFactors
user interface.

Procedure

1. Go to Admin Center Script-Based Integration Settings .

2. Choose Add Vendor.
3. Enter the Vendor ID obtained from the vendor's documentation.
4. Choose Add.
5. Enter the required details about the vendor system.
6. To enable the integration, set the Enable Integration toggle switch to ON. Otherwise, you can keep it OFF, save
the configurations, and enable it later.
7. Choose Save.

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Configuring Script-Based Integrations PUBLIC 75
Results

When the integration is configured successfully and enabled, the vendor's functionality or content appears on
pages in the SAP SuccessFactors user interface.

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76 PUBLIC Configuring Script-Based Integrations
28 Configuring the Page Shown After an
Expired Session

Configure system settings to define the page that users are redirected to after an expired session.

Prerequisites

You have the Company System and Logo Settings permission.

Context

A user's session expires after a period of inactivity or when the user closes the browser without logging out. The
next time they log in, the user is redirected to either their last-visited page or their personal start page.

By default, users are redirected to their last-visited page. As an administrator, you can configure the redirection
behavior on the Company System and Logo Settings page.

 Note

This setting only applies when the user's previous session has expired, without the user actively logging out. If
a user logs out, they're always redirected to their personal start page the next time they log in.

Procedure

1. Go to Admin Center Company System and Logo Settings .

2. Find the settings Choose the page that users are redirected to after a session timeout.
3. Select one of two options:

• Select Last-Visited Page to redirect users to the last page they visited before the session expired.
• Select Personal Start Page to redirect users to the start page that's defined in their personal account
settings.
4. Save.

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Configuring the Page Shown After an Expired Session PUBLIC 77
29 Disabling the Main Navigation Menu

Disable the main navigation menu in the global page header if you want to promote the use of search and home
page as the primary means of navigation.

Prerequisites

• Ensure that action search is enabled.

• Ensure that custom navigation links that have been added to the main navigation menu can also be accessed
by other means, such as action search or home page.

Context

 Caution

If you disable the main navigation menu, users must be provided with other methods for navigating the system,
such as action search. Before you disable it, verify that other means of navigation are configured and working
as expected.

Procedure

1. Go to Admin Center Tools Company System and Logo Settings .

2. Select Hide Global Navigation Menu (Module Picker).
3. Save your changes.

Results

The main navigation disappears immediately from view, for all users.

 Example

By default, both the main navigation menu and action search are shown in the global page header. Here's an
example of the header on the Performance page.

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78 PUBLIC Disabling the Main Navigation Menu
 Global page header with main navigation menu

If the main navigation menu is disabled, action search is the primary means of navigation and there's no
indication of the current page in the global page header. Here's an example.

Global page header without main navigation menu

Using Admin Center

Disabling the Main Navigation Menu PUBLIC 79
30 Disabling Icons and Sections in the Main
Navigation Menu

Disable the use of icons, sections, and alphabetical order in the main navigation menu.

Context

By default, the main navigation menu includes icons that represent each product area and is organized in three
sections. Links are sorted alphabetically, based on the user's locale.

If you prefer not to use icons, sections, or alphabetical order, you can disable them.

Procedure

1. Go to Admin Center Company System and Logo Settings .

2. Deselect the checkbox Show icons and use alphabetical order in the main navigation menu.
3. Save.

Results

Menu items are displayed as a single list, without icons and in an arbitrary order.

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80 PUBLIC Disabling Icons and Sections in the Main Navigation Menu
Change History

Learn about changes to the documentation for the Admin Center in recent releases.

1H 2024

Type of Change Description More Info

New We added information about AI-assisted Premium AI Features in SAP SuccessFac-

features.
tors [page 47]

AI-Assisted Writing [page 50]

Enabling AI-Assisted Writing [page 51]

Viewing the AI Usage Acknowledgment

Statement [page 52]

Accessing the AI Services Administration

Page [page 53]

New We added information about SAP Com- SAP Companion in SAP SuccessFactors
panion. [page 59]

2H 2023

Type of Change Description More Info

November 17, 2023

New We added a new topic that Joule is now Joule in SAP SuccessFactors [page 54]
supported in SAP SuccessFactors.

October 20, 2023

New We added information about the latest Built-In Support [page 27]
Built-In Support feature.

Changed We removed references to the Release Accessing the Upgrade Center [page 63]
Center since it's deprecated as of 2H
2023.

Changed We have moved the Change History to Admin Center [page 4]

the end of the guide.

Using Admin Center

Change History PUBLIC 81
Important Disclaimers and Legal Information

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About the icons:

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The purpose of experimental features is to get feedback early on, allowing customers and partners to influence the future product accordingly. By providing your feedback
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Example Code
Any software coding and/or code snippets are examples. They are not for productive use. The example code is only intended to better explain and visualize the syntax and
phrasing rules. SAP does not warrant the correctness and completeness of the example code. SAP shall not be liable for errors or damages caused by the use of example
code unless damages have been caused by SAP's gross negligence or willful misconduct.

Bias-Free Language
SAP supports a culture of diversity and inclusion. Whenever possible, we use unbiased language in our documentation to refer to people of all cultures, ethnicities, genders,
and abilities.

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82 PUBLIC Important Disclaimers and Legal Information
Using Admin Center
Important Disclaimers and Legal Information PUBLIC 83
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