HEAAADERLOGORIGHT
GENERAL ENGLISH · PRACTICAL ENGLISH · PRE-INTERMEDIATE (A2-B1)
HOTEL
RESERVATIONS
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Expemo code:
183T-F45A-T1LB
go sightseeing
1 Warm up
I was struggling with runny nose...
How often do you stay in a hotel? When?
convinced - przekonany
dry - suchy
2 Hotel objects I
What can be found in a hotel room? Match the words to the pictures below.
a hair dryer air conditioning a kettle a laundry bag
a mini bar slippers toiletries towels
a hair dryer kettle slippers
1. mini bar 2. 3. 4.
towels toiletries laundry bag
5. 6. 7. 8. air conditioning
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HEAAADERLOGORIGHT
PRE-INTERMEDIATE (A2-B1)
HOTEL RESERVATIONS
4 Hotel objects II
What other things can you find in a hotel room? Look at the picture below for ideas.
bath washing machine towels
bed
kettle iron
meal TV set
fridge
vacuum cleaner
hair dryer microwave
sofa, couch desk lamp chair
5 Listening
Listen to the conversation and answer the questions:
Audio
1. What is the name of the hotel?
2. When is the reservation for?
3. How many people is the reservation for?
4. How much does the room cost per night?
5. Who is the reservation for?
6. What is his credit card number and expiry date?
7. What time is check-in?
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HEAAADERLOGORIGHT
PRE-INTERMEDIATE (A2-B1)
HOTEL RESERVATIONS
Now complete the dialogue. Listen to check your answers.
available Check-in for reservation
reserve several spell view
Receptionist: Good morning. Welcome to The Grand Hotel.
Caller: Hi, good morning. I’d like to make a reservation for the first weekend in
September. Do you have any rooms available ? dokładna
Receptionist: Yes sir, we have several rooms. What is the exact date of your arrival?
Caller: The 2nd of September.
Receptionist: For how many nights?
Caller: For two nights.
Receptionist: How many people is the reservation for ?
Caller: For two people.
Receptionist: Great. Would you like to have a room with a view of the ocean?
Caller: Yes, that would be excellent. How much does it cost?
Receptionist: Your room is six hundred pounds per night. What is your name, sir?
Caller: Stephen Bond.
Receptionist: Could you spell your surname, please?
Caller: Sure. B-O-N-D. PAWELCZAK
Receptionist: Thank you. And what is your phone number?
987 909 023 206
Caller: My number is 987-654-321
Receptionist: Thank you. Now I need your credit card number to expired
reserve your room. What type of card is it?
data wygasniecia
Caller: Visa. The number is 109940567 and the expiry date is July, 2019.
Receptionist: All right Mr Bond, your reservation is for the 2nd of September.
Check - in is at 2 o’clock. If you have any questions, please call us.
Caller: Great, thank you very much.
Receptionist: Thank you.
In pairs, read the conversation.
6 Role play
Work with a partner. Role play a similar telephone conversation. Take turns to be caller and reception.
Use the information on the next page.
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HEAAADERLOGORIGHT
GENERAL ENGLISH · PRACTICAL ENGLISH · INTERMEDIATE (B1-B2)
AT THE
HOTEL
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Expemo code:
172D-T45C-RKGG
en-suite - en słit - wbudowana łazienka
1 Warm-up suit - garnitur - sjut
How important are the following hotel facilities and features to you? Can you think of any others?
kamftybul
an en-suite bathroom wireless Internet access comfortable beds air conditioning
room service a health centre warm and friendly staff cable/satellite TV
2 Hotel vocabulary
Explain the differences between the following terms:
escape door
1. a key and a keycard?
2. a lift and an elevator? lift - British elevator - American
3. checking in and checking out?
4. a bill and a receipt? maid - pani
5. a double room and a twin-bedded room? board - tablica, deska
6. full board and half board?
częściowe chamber - izba, komnata
pełne wyżywienie
What are the following people responsible for in a hotel? Match the job titles with the responsibilities:
clean = tidy - sprzątać
1. receptionist a. cleaning and tidying bedrooms
entrance - wejście
pokojówka 2. chambermaid b. cooking meals in the restaurant
3. porter c. helping guests at the hotel entrance and with their luggage
4. chef d. running the hotel run - prowadzić
5. waiter/waitress e. serving meals in the restaurant
6. general manager f. welcoming and helping guests
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HEAAADERLOGORIGHT
INTERMEDIATE (B1-B2)
AT THE HOTEL
do the laundry - robic pranie
laundry service - pralnia
3 Listening
1-5
Listen to five dialogues. Put the correct number next to the following dialogue topics:
Audio 2
Checking in: . . . . .4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Booking: .1. . . . .3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking out: . . . .5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
storeroom - przechowalnia bagażu
4 Booking, checking in, checking out
charge - opłata
Listen again and complete the dialogues below: certainly - oczywiście
Dialogue 1
Receptionist: Hello, Plaza Hotel. May I help 1 you?
reserve/book
2
Guest: Good morning, I’d like to a single room for two nights please.
Receptionist: When for 3
, sir?
Guest: Next Monday, April 3rd.
Receptionist: Let me just check 4
...Yes we have one single room available 5 .
Guest: Great. How much is the cost/price6 per night?
Receptionist: Seventy euros, sir.
Guest: OK, that’s fine.
Receptionist: Can I have/get 7 your name, please?
Guest: Yes, it’s Caulson. Robert Caulson. That’s C-A-U-L-S-O-N
Receptionist: OK, I’ve got 8
that. What time will you be arriving?
Guest: Around 8pm.
Receptionist: Thank you and have a nice day.
fill in, fill out - wypełnić
Dialogue 2
Receptionist: Good morning sir, how may I help you?
Guest: Hello, I’ve booked a single for tonight. The name’s Caulson, C-A-U-L-S-O-N.
Receptionist: Yes, sir. Could you fill in 9
in this form, please?
Dialogue 3
Receptionist: Hello, Plaza Hotel.
Guest: Hello, I’d like to book a single room for this Friday to Sunday, please.
Receptionist: I’m afraid the hotel is fully 10
booked on Saturday and Sunday. Would you like
to reserve 11
a room for Friday?
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HEAAADERLOGORIGHT
INTERMEDIATE (B1-B2)
AT THE HOTEL
Dialogue 4
Receptionist: Here is your key. Your room number is 302. Just take the lift 12
over there
to the third floor.
Guest: Thank you. What time do I have to check out13 out by tomorrow?
Receptionist: checkout time is 12pm.
served 14
Guest: And can you tell me what time breakfast is ?
Receptionist: Breakfast is served from 8 to 11am.
Dialogue 5
Guest: I’d like to check out, please. My name is Robert Caulson, room 302. Here’s the
key 15
.
Receptionist: Just a moment, sir...Here’s your bill 16
.
Guest: Can you tell me what this charge 17
is for?
Receptionist: That’s for the drinks you ordered last night.
Guest: OK. Can I pay by credit card?
Receptionist: Yes, of course.
Guest: One more thing. I have a train to catch in a few hours. Can I leave 18
my bags
somewhere till then?
storeroom19
Receptionist: Certainly. You can leave them in the over there.
Guest: Thank you. Goodbye.
storage
5 Role play
Work with a partner. Practise the following role plays using expressions from this lesson. Take turns
to be receptionist and caller/guest.
Role play 1 Caller: Call a hotel to book a single room for a date of your choice. Ask about the price, give your name
and time of arrival.
Receptionist: Rooms are available. Ask for the caller’s name and time of arrival.
Role play 2 Caller: Call a hotel to book a double room for a date of your choice.
Receptionist: Inform the caller that there are no available rooms. PAWELCZAK
Role play 3 Guest: Check into a hotel. Give your name, collect your key.
Receptionist: Welcome the guest. Give the guest his/her key, room number and directions to his/her
room. Could you create an invoice for me?
Role play 4 Guest: Check out of a hotel. Give back your key and pay for your stay.
Receptionist: Give the guest his/her bill.
How late is the check out? When is the check out? - Kiedy powinienem się wymeldować?
Do you have a free parking? Could you recommend me any good restaurants?
When is the breakfast served? How late does the breakfast start?
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