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N(( YEAR THREE/TRADE TEST B
INTRODU(TION TO MANAGEMENT AND BUSINESS LAW
Reviewed: 2012 il ZWENSHAMBE BRIGADES
PRIVATE BAG 10, MASU~GA.
TEL: 24Sn~C. FAX:2489521
• Z 6 MAR 2013 + ..
\ REGISTRY
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NCC/TRADE TEST 'B' YEAR 3 - INTRODUCTION TO MANAGEMENT SYLLABUS
INTRODUCTION
This is a revised version of the 2003 Introduction to management syllabus. Changes were made on the syllabus layout, from a list of
topics to a grid format and addition on the general and specific objectives respectively. On part the part of content it was arranged
according to topics and sub-topics.
RATIONALE
Trainees/ Apprentices work in organizations during their study and after completion either in paid employment or self-employment.
The course therefore, should create awareness, knowledge of what organisations are, how they are managed and the expectations,
roles within the organization.
AIMS
At the end of the course the trainees/ apprentices will:
1) Know the meaning and importance of management
2) Understand the various roles of employees in an organization
3) Have developed an awareness of the skills and qualities required for career progression
4) Understand the links between management principles and entrepreneurial skills
5) Be aware of how organizations operate
6) Have developed the basic skills required of a manager
GENERAL OBJECTIVES
At the end of the course the trainees will:
1. Define and describe management
2. Know and understand basic concepts of management
3. Understand what is meant by organizational objectives, their importance and achievements/goals
4. define and describe the meaning of an organization
5. Acquire and develop knowledge on forms of organizations
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6. draw an organizational structure
7. Design an organizational chart
8. Acquire knowledge and understanding of span of control
9. explain dimensions and approaches to delegate
10. acquire knowledge on lack of delegation
11. Reasons for lack of delegation
12. know the basics of human resource management
13. Acquire knowledge on types of motivation
14. Discuss two theories of motivation(Maslow & Hertzberg)
15. Acquireknowledge and understand concepts of frustration
16. Acquire knowledge and understanding on the proceedings of a meeting
17. understand the importance of business law in Botswana and how taxation system affects business and individuals
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TOPIC SUB-TOPIC GENERAL OBJECTIVE SP(CIFIC REFERENCE BOOKS
OBJECTIVE
1.0 Management 1.1 Definition of management -The trainees should be able -Define management -Introduction to management and
1.2 Four basic functions of to know and understand -List and explain four Business law (A guide for
management basic concepts of Basic functions of Teachers of Associated Studies)
-Planning management management - Management Practices for
-Organising - Classify levels of tomorrow's leaders by Gary
-Leading management Dessler
-Controlling -explain the concept role -I-Iuman Resource management
1.3 Levels of management -Define a manager by H.T. Graham & Roger Bennett
1.4 Roles & qualities of the - List the manager's roles -Management & Organisational
manager - Identify and distinguish Behaviour
-The manager's role qualities of a manager in
1.5 Qualities of a manager in a paid employment and
paid employment self-employment
1.6 Qualities of a manager in a
self-employment(the
en trepreneur) ..
2.0 Organisation 2.1 Definition of an -The trainees should be able -Define organisation
organisation to understand what is meant - private and a public
- objectives of an by an organizational organisation
organisation objective, their importance & -Mission statement
- importance of achievement /goals -Objectives (using
objectives SMART format)
-To identify short and
long term objectives
-List and explain the
importance of objectives
2.2 Forms of an organisation -Acquire & develop -Identify and differentiate
(formal and informal) knowledge on forms of components of formal
organisations and informal
organisations
2.3 Organisational structures -Should be able to draw ..
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,
-types of organizational organizational structure -Define aLJ interpret an
structures organisational structure
-Types of organizational -Identify different
structures organisational
structures( e.g. functional,
line/military, staff
organisation, line/staff)
2.4 Organisational Chart -Design an organizational Define organisational
chart chart
-List advantages and
disadvantages of an
organisational chart
2.5 Span of control -Acquire knowledge & -Identify three main ways
-Chain of command understanding of span of of drawing organisational
control chart
-Explain narrow(tall) &
wide(flat) span of control
3.0 Defini tion of Delegation -The trainees should be able :-Explain the process of -Management & Organisational
3.0 Delegation
to explain dimensions and delegation Behaviour by Laurie 1. Mullins
3.1 The process of delegation approaches to delegate - Illustrate the process of ISBN:O 273 600397
delegation
3.2 Reasons why managers - Acquire knowledge on lack -Identify the benefits of
delegate of delegation delegation
-State reasons for lack of
3.3 Reasons for lack of delegation
delegation
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4.0 Introduction 4.0 Definition of delegation of -To know the basics of - Explan. the meaning of
Human HRM Human Resource HRM
Resource -Importance of human RM Management - Explain the importance
Management
HRM to the organisation
4.1 Human Resource Planning and its workers
Process - Explain and outline
4.1. I Labour Demand & Human Resource
Supply of labour Planning Process
4.2 Recruitment process, - Explain the demand and
4.3. Selection process supply of labour in the
4.4 Promotion organisation
4.5 Training - Explain and design Job
4.6 Retrenchment Description
4.7 Dismissal - Explain Recruitment
4.8 Conflict Process and state its
sources
- Define Recruitment and
: its causes
- Define and discuss
causes of dismissal
- Define and discuss
sources of conflict
-Identify and define
resolutions to conflict in
an organization .
.5.0 Motivation 5.0 Definition of Motivation -Trainees should be able to -Define motivation and Management and Organisational
5.1 Types of Motivation acquire knowledge on types its importance to an behavior- 3rd Edition
-Importance of Motivation of Motivation. organisation -Laurie. J. Mulling
5.3 Theories of Motivation -Discuss two theories of - Identify and explain ISBN 0-273-60039-7
-Techniques/Methods to Motivation (Maslow & types of motivation (with
increase Motivation Hertzberg) reference to Maslow and
5.4 Theories of Motivation Hertzberg)
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5.4.1 Maslow's Hierarchy of -Anal~~ and discuss
Motivation theories of Moti vation
5.4.2 Hertzberg Two Factor -Draw the structure of
Theory Maslow's Hierarchy of
Needs
-Draw the structure of
Hertzberg Two Factor
theory
-Identify and explain the
techniques to increase
Motivation
5.5 Frustration -Acquire knowledge and -Define the term
- Causes of Frustration understand concepts of Frustration
- Effects of Frustration Frustration -Identify various causes
- Ways to reduce Frustration of Frustration.
at the workplace : -Explain possible
reaction to Frustration
-Identify ways of
reducing frustration at
the workplace
6.0 Meetings 6.0 Definition of a meeting - The trainees should be able -Be able to define -Communication for Business by
6.1 Importance of a meeting to acquire knowledge and meeting Shirley Taylor (ISBN 0-582-
6.2 Types of meetings understanding on the -Identify and explain the 38164-9)
6.3 Rules and procedures at a proceedings of a meeting importance of a meeting
meeting -Identify and explain
6.3.1 Principal officers at a types of a meeting
meeting - Explain rules and
procedures to be
followed when calling a
meeting ..
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-List the k..y persons and
their roles in a
meeting( e.g.
Chairperson, Secretary)
7.0 Intro to 7.1 Definition of Business -Trainees should be able to -Define Business Law -
Business Law, acquire knowledge and -Identify and explain the
Law 7.2 Importance of Business understanding of Business importance of Business
Law law. Law
7.3 Types of contracts - Identify and explain the
7.4 Essentials of a valid types of Business
contract Law
7.S Validity ofa contract -List and explain the
(Factors) essentials of a valid
7.6 Breach of contract Contract.
7.7 Remedies for Breach of - List and explain the
contract of employment remedies fore breach of
7.8 The employment Act Contract.
•
• Definition of -Define contract of
employment Employment.
-Explain employment
" Breach of contract card.
• Employment card
• Termination of -Explain termination of
employment employment
-List and explain duties
• Duties of an employer
of an employer.
Trade and Liquor Act -Outlinc the processes of -Illustrate the processes
Acquiring licenses. of obtaining a license
" Process of obtaining a
license.
• When will an
application for a
license be refused.
The factories Act
- Outline the processes of IIIustrate the processes of ..
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•• RegisL:.mg a factory.
Registering a Factory.
• The process of
registering a Factory
-Explain conditions
• Conditions pertaining
pertaining to the
to the operation of a
operations of a factory
Factory.
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