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Issue Management Process

The issue management process at Collibra allows data stewards to track, delegate, automate, and prioritize data issues effectively. An example is provided through Mary Smith, who logs a data issue regarding a churn rate analysis report before it can be approved, initiating a workflow that progresses through various statuses until resolution. The document outlines the steps involved in the issue management workflow and encourages users to explore foundational courses for more detailed guidance.

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Anny Gonçalves
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20 views1 page

Issue Management Process

The issue management process at Collibra allows data stewards to track, delegate, automate, and prioritize data issues effectively. An example is provided through Mary Smith, who logs a data issue regarding a churn rate analysis report before it can be approved, initiating a workflow that progresses through various statuses until resolution. The document outlines the steps involved in the issue management workflow and encourages users to explore foundational courses for more detailed guidance.

Uploaded by

Anny Gonçalves
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Issue management process

The issue management process is Collibra's answer to the crucial need of data stewards to be able to use the data
help desk to track, delegate, automate, and prioritize data issues. Let's take a look at the issue management
process in action. Meet Mary Smith. Mary is the owner of the sales department at Acme enterprises. In
preparation for the next quarterly sales operations meeting, Mary requested a new report of churn rate analysis
over the last three months. Her new report is in the report certification process and both John Fisher, a Business
Steward and Bob Brown, a Technical Steward have looked at and QA approved the report.

Mary starts her day by logging into the Data Governance Center. She notices on the dashboard that she has a new
task waiting for her to perform user acceptance testing on the report she requested. Mary reviews the churn rate
analysis report and notices that churn rate, one of the critical data elements for this report has a status of business
traceability completed. While Mary thinks that the report meets her needs, she's not ready to UA approve it as
long as churn rate is not approved. She's not satisfied that the data quality in her report will be reliable. She logs a
new data issue right from the asset page by using the log feedback ticket button. Mary Smith is responsible to
provide enough information that the reviewer understands the issue and its impact. Mary can use the start form to
define the business traceability of this issue by providing an informative title, identifying the affected business
process, linking the issue to relevant business terms and domains, and classifying the issue.

In this case, Mary is rushed because she's about to jump on a late call with the West Coast office, but she wants to
log the issue before the end of the business day. She quickly enters the title and a description and creates an issue
before heading to the conference room. Once Mary logs an issue, the issue management workflow begins. Then
issue is created with the status new. First a reviewer agrees to review the issue, which changes the status to under
review. The reviewer then proposes a solution, which changes the status to submitted for approval. When the
stakeholders approve the solution, the status changes to accepted and an assignee implements it, changing the
status to in progress. When the solution is implemented, the status changes to resolution pending. Finally, the
reviewer approves the implementation and the issue status is changed to resolved.

For a full walk through of the steps of the issue management word flow, see the issue management and resolution
foundational courses. Let's continue on to see how Acme business users can interact with the word flow.

Collibra Inc. (TIN 80-0924168) Phone Email Visit


61 Broadway, 31st Floor, New York, NY 10006 – USA +1 646 893 3042 university@collibra.com university.collibra.com

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