Transferring Existing Phone Numbers to ACN Digital Phone Service in CenturyLink Markets
AZ, CO, ID, MN, NM, OR, UT and WA
Scenario 1
Customer Currently has CenturyLink Local & Long Distance with NO INTERNET
OPTION 1 (Digital Phone Service with cable Internet):
STEP 1: Place order for cable Internet through IBO Direct Store (where available), if not available through IBO Direct Store, place order with local cable provider STEP 2: AFTER Internet is installed (typically 5-10 business days), place order to transfer number to ACN Digital Phone Service through IBO Direct Store. Customer will receive equipment with a temporary phone number in 2-3 business days. (Telephone number transfer will be complete in approximately 7-10 business days) STEP 3: Connect Digital Phone Service equipment to cable Internet using the instruction guide provided
OPTION 2 (Digital Phone Service with CenturyLink DSL):
STEP 1: Place order for CenturyLink DSL Internet through IBO Direct Store STEP 2: AFTER Internet is installed (typically 5-10 business days), place order to transfer number to ACN Digital Phone Service through IBO Direct Store. Customer will receive equipment with a temporary phone number in 2-3 business days. (Telephone number transfer will be complete in approximately 7-10 business days) STEP 3: Connect Digital Phone Service equipment to DSL using the instruction guide provided Remember: ACN Digital Phone Service will not work without a high speed Internet connection
Scenario 2
Customer currently has CenturyLink Local & Long Distance with CABLE INTERNET
ORDERING STEPS (Keep existing cable Internet):
STEP 1: Place order to transfer number to ACN Digital Phone Service through IBO Direct Store. Customer will receive equipment with a temporary phone number in 2-3 business days. (Telephone number transfer will be complete in approximately 7-10 business days) STEP 2: Connect Digital Phone Service equipment to cable Internet using the instruction guide provided
OPTIONAL (Replace cable Internet with CenturyLink DSL):
STEP 1: Place order to transfer number to ACN Digital Phone Service through IBO Direct Store. Customer will receive equipment with a temporary phone number in 2-3 business days. (Telephone number transfer will be complete in approximately 7-10 business days) STEP 2: Place order for Internet DSL through IBO Direct Store STEP 3: Connect Digital Phone Service equipment to cable Internet using the instruction guide provided STEP 4: AFTER DSL is installed, connect Digital Phone Service equipment to DSL using the instruction guide provided STEP 5: AFTER Digital Phone Service and DSL are active, customer is responsible for canceling cable Internet
Digital Phone Service
Transferring Existing Phone Numbers to ACN Digital Phone Service in CenturyLink Markets
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Scenario 3
Customer currently has CenturyLink Local & Long Distance with DSL INTERNET
ORDERING STEPS (Keep existing DSL):
STEP 1: Place order to transfer number to ACN Digital Phone Service through IBO Direct Store*. Customer will receive equipment with a temporary phone number in 2-3 business days. (Telephone number transfer will be complete in approximately 7-10 business days) STEP 2: Connect Digital Phone Service equipment to DSL using the instruction guide provided
* CenturyLink will automatically separate DSL and bill it separately
OPTIONAL (Replace CenturyLink DSL with cable Internet):
STEP 1: Place order to transfer number to ACN Digital Phone Service through IBO Direct Store. Customer will receive equipment with a temporary phone number in 2-3 business days. (Telephone number transfer will be complete in approximately 7-10 business days) STEP 2: Place order for cable Internet through IBO Direct Store (where available), if not available through IBO Direct Store, place order with local cable provider STEP 3: Connect Digital Phone Service equipment to DSL Internet using the instruction guide provided STEP 4: AFTER cable Internet is installed (typically 7-10 business days), connect Digital Phone Service equipment to cable Internet using the instruction guide provided STEP 5: AFTER Digital Phone Service and cable Internet are active, the customer is responsible for canceling CenturyLink DSL Internet
ORDERING TIPS:
Customer needs to contact CenturyLink to verify that they are not under contract with their phone service and/or Internet before placing an order to transfer their telephone number and/or change their Internet service Internet installation timeframe we state is typically 5-10 business days, which is an average; the actual number of business days depends on when the customer schedules the installation to take place
Digital Phone Service
ACN Opportunity, LLC 2012 ACNDPSCenturyLinkOrdering_DPS_032712
