HO CHI MINH CITY UNIVERSITY OF FOREIGN LANGUAGES – INFORMATION TECHNOLOGY
Faculty Of Tourism - Hospitality
CITY AND SITE
GUIDING
Lecturer: Mã Xuân Vinh
GROUP 2
Team member:
1. Nguyễn Thị Minh Châu
2. Trần Ngọc Duy Tân
3. Võ Thị Tiểu Phụng
4. Nguyễn Thị Ngọc Huyền
5. Châu Tấn
Outline
The advantages of guiding
The motorcoach environment
The disadvantages of guiding
Keeping your commentary fresh
Guidespeak
“
Although making tours holds a more glamorous position in the
tourism industry, many find travel guides to be a most satisfying
occupation. However, every profession has its own difficulties and
struggles, find out what advantages and disadvantages a tour guide
has.
1.
THE ADVANTAGES OF GUIDING
To be a center It does offer two
of attention To be an
especially appealing
“performer” “authority”
opportunities
The practical advantages of guiding are:
◆ City or area guides word for local: minium wage, tip may
increase their profit.
◆ Driver: good salary- their responsibilities are greater.
◆ Freelancers: being able to work seasonally, at time of their
own choosing.
◆ On- site guide: salaries tend to minium wageAnd some
text.
2.
THE DISADVANTAGES OF GUIDING
Both
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3.
GUIDESPEAK
Surveys report that public speaking is what people fear most–more than heights,
spiders, confined spaces, and even death.
That no one has ever died of public speaking is irrelevant. The fear of speaking
before a group is a phobia with no connection to reality, an anxiety that, to at
least some degree, afflicts 85 percent of us.
Fear-Dampening Strategies
Focus on One Person.
Accept an Audience’s Desire to Like You.
View Nervousness As an Ally.
Know That Experience Lessens Fear.
Take Strength in the Fact That you Know.
More Than Your Audience
What You Say
Paying careful attention to what you say will not only help you control your anxieties but, more
importantly, will also ensure the quality of your commentary. The following points should guide
your tour narration.
Be
Keep
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wit. experienced. humanize a tour.
Walking Tours
Walking tours present a very unusual speaking context. Here are some of the
factors you must consider when you deliver a walking tour:
An on-site guide moves from place to place during the course of his or her
presentation, as does the audience.
An on-site guide profits from very dramatic “audiovisual aids” – the actual sights
that surround the group.
An on-site guide must learn to project his or her voice.
On-site guides must avoid memorizing their “guidespeak”.
On-Coach Speaking
4.
THE MOTORCOACH
ENVIRONMENT
Definition
The motor coach is also known as motor bus.
According to Canadian English use the term “coach”.
The industry prefers the term "motorcoach" since it conveys the relative luxury of vehicles.
Type of motor coach
Minibuses or
School buses vans Sightseeing
buses
It can be
The road
divided into
City buses coaches,
five basic large
types
◆
“
Typically, motorcoach for tours can accommodate from 4 to 45 passengers. However, Westours even
has a fleet of extra-long (60 foot) coaches that accommodate sixty or more passengers. Besides,
elsewhere in the world motorcoaches tend to be more luxurious, with huge windows, superb P.A
systems, plush interiors, and dramatic designs.
◆ Guides and tour leaders must pay special attention to several unusual aspects of motorcoach touring.
Though subtle, these factors can dramatically affect a client's enjoyment of a tour.
Line-of-Sight Difficulties
One great advantage of taking a motorcoach tour: because the vehicle
is so big, passengers sit higher than they would in a car. As a result,
they have a better view of things. But certain necessary design
elements do limit what a tourist can see from a motorcoach.
Experienced guides often solve such problems by designing a route
that doubles back along important, sight-filled streets. This way
clients on both sides of the vehicle get a clear view of significant
attractions.
Air-Conditioning
No one ever seems satisfied with a motorcoach's temperature. Each client seems to
have his or her own ideas as to what constitutes comfort.
For motorcoach types for tours in Vietnam, we can change the temperature of the air
conditioner.
But there are types with air-conditioning (AC) is either on or off, and the heat is
either on or off-there's nothing in between. If both systems are shut down, the coach
interior gets stuffy with alarming speed.
The best solution to a client complaint (unless the entire group is complain- ing) is to
pretend to adjust a thermostat in the driver's area.
This trick often has made the client thinks the temperature has improved.
Safety Considerations
From time to time, clients will wish to stand up and stretch in the aisle. This is
generally permissible but you must minimize because standing in the aisle is perilous
in the case of an accident or a sudden change of speed.
A guide or tour leader must carefully guard passen- gers as they enter or exit the
motorcoach. You must assist them by the arm or hand-a bus step is quite high for
some people.
You must also direct clients away from traffic. Crossing the street in front of a
motorcoach is a risky thing, since the vehicle's bulk obstructs the view of oncoming
traffic. Special safety considerations come into play when accommodating physically
challenged passengers on a tour.
Logistical Matters
You should always board a motorcoach before clients arrive to check its ondition.
Memorize the coach number and have your passengers learn it, too. The average person
returning to a parking lot full of coaches may become totally confused.
Take a head count of the passengers on board at the tour's beginning. You'll need to check
during the tour to make sure no one is missing.
Ask the driver if he or she will stay with the motorcoach at stops along the way or will lock the
door while away from it. If not, counsel your passengers to take their belongings with them.
At the end of the day (or at the end of a multi-day tour), remind passengers not to leave
anything in their seats or in the racks above.
When the coach is empty, check to make sure nothing has been left behind and fill out a
motorcoach report form, if one is required.
5.
KEEPING YOUR COMMENTARY FRESH
“
So far we've focused primarily on those factors a novice tour guide needs to know,
But what problems do veteran guides face? There's only one: keeping one's
performance fresh. Constantly repeating the same information can rap- idly lead to
boredom. Here are strategies that can help you maintain enthusiasm and keep your
presentation lively.
25
Keep researching your subject. New insights can give new energy to
your commentary.
Strive for constant improvement in your perform- ance.
View what you're sharing through the eyes of your "audience."
Draw your energy from the audience's reactions, this is precisely what
a stage actor does, a guide is indeed a actor. Think of yourself as one,
and you may find renewed and invigorating tactics to make yourself
not simply a good guide but a great one.
Thanks for listening!
Any questions?
