HRD FINAL PRESENTATION

Submitted to: Ms. Sharmeen Amir

Topic:
• Importance of communication in
human resource
management/development. What
problems are created when
communication breakdown occurs?
Submitted By
Anaya Ejaz Khan (1220/FSS/BSSOC/F20)
Fizza Khan (1199/FSS/BSSOC/F20)
Khadija Ikram (1236/FSS/BSSOC/F20)
Urwa Naeem (1224/FSS/BSSOC/F20)
Zainab Kabeer (1209/FSS/BSSOC/F20)
What is Communication?
Introduction
• Communication is the sending and receiving of
information
• Can be one-on-one or in groups
• Can take place face-to-face or via communication
technologies.
• Sender is the initiator of communication.
• Message is transmitted to the reciever.
• Reciecer must decode or interpret.
• Communication is a very complex process.
Definitions
William Newman and Charles Summer say
that
“Communication is an exchange of ideas,
facts, opinions or emotions of two or
more persons”
Louis Allen calls communication “a bridge
of meaning”
Communication in Management
• Communication, as a management
function is the process of creating,
communicating and interpreting ideas,
facts, opinions and feelings about work
performance, organisational
effectiveness and efficiency as well as
goals attainment in organisation.
Importance of communication
In the Organization
Importance for Individuals
To Secure an Interview
For Motivation
To Increase Productivity
To Develop Professionalism in Students
• To Increase the Quality of Being Friendly With Others
Characteristics of Effective Communication
The 7C’s are the characteristics of a good and effective communication
“Communication is your ticket to
success, if you pay attention and
learn to do it effectively.”
~Theo Gold
What is HRM?
Introduction
• Human resource management (HRM)is
the strategic approach to the effective
and efficient management of people in
a company or organization such that
they help their business gain a
competitive advantage.
Definition
• According to Gary Dessler
• “Human Resource Management is the
process of acquiring, training,
appraising, and compensating
employees, and attending to their labor
relations, health, safety and fairness
concerns.”
Importance of HRM
• Providing maximum opportunities for
personal development of each employee.
• Maintaining the dignity of personnel at the
work place.
• Providing environment and incentives for
developing and utilizing creativity.
• Maintaining healthy relationships between
individuals and work groups.
“Communication is one of the most
important skills you require for a
successful life.”
~Catherine Pulsifer
Importance of communication in HRM
• It is the human resources department’s responsibility to
hire effective employees and prepare those employees to
perform assigned tasks correctly. Communication plays a
key role in the relationship. Communication is used in
human resources to relay information from directors to
employees. This information pertains to company
policies or goals. Effective communication increases
productivity, which benefits employees and the company.
Proper communication techniques can boost employee
morale to create a positive work atmosphere.
Why communication breakdown occurs?

• No Client Communication Plan

• Leaders Do Not Communicate
Effectively
• Sending Irrelevant Information
• Unopened Line of Communication With
The Management
“Communication – the human
connection – is the key to personal
and career success.”
~Paul J. Meyer
What problems are created when communication
breakdown occurs?
• As communication breakdowns have a large impact on companies environment
it also have negative effects on the employees.
• Communication breakdowns cause stress and low morale.
• Relationships are negatively impacted while motivation decreases.
• When there are communication breakdowns, a lack of trust can grow.
Employees may not trust that their coworkers or managers are able to impart
information in a helpful way.
• Communication breakdowns can also cause continuous thoughts of what might
be going on in the other partner’s head.
• Communication breakdown causes misunderstandings, disagreements, hurt
feelings, and can end in destroyed relationships on personal and professional
level.
• When there is a communication breakdown, the conversation will be
misunderstood with others which may leads to conflicts.
Strategies to enhance organizational communication

• Encourage one-to-one conversations

• Create a corporate communication plan
• Sprinkle a little humor
• Nurture two-way communication
• Conduct more open sessions
• Train your staff on effective communication
• Make use of visual aids
• Bring consistency in your communication
• Cultivate the habit of active listening
• Leverage the right tools and technology
“The art of communication is the
language of leadership.”
~James Humes
Personal Observation
Organization Visited
SAARC (South Asian Association for Regional Cooperation) chamber of
Commerce and Industry
Introduction
• SAARC was established in the year 1985.
• The main purpose was to bring about
improvement in the business
environment, disseminate information
about potential tradable goods and
identify joint ventures in the SAARC
region.
Interviews
• Interviews were conducted at three
levels
• The CEO
• The Manager
• The employee
Overall Results
• Ideal work environment
• It was observed that everyone in the organization regarded
communication very highly. All of them were very well aware of the
importance and the challenges that come in the way of their
organization due to effective communication.
• The interviews revealed that the organization has a very friendly,
open, supportive and cooperative environment.
• Their was a lot of coordination and teamwork observed.
• The CEO has an open door for all the employees to go to him and
discuss their problems.
• The employees were quite satisfied with the communication within
the organization
Strategies Used
• Dinners
• Workshop
• Trips
• One on one communication
• Open door for anyone to communicate
their problems with CEO.
Some complains and Suggestions by employees

• Female employees complained as they

were headed by a male boss even though
he’s very cooperative they feel hesitant to
communicate with him and expressed a
desire to have a female HR.
• Almost all the employees wanted to have
an email free workspace and wanted face
to face communication to be implemented.
Conclusion
In conclusion, good communication doesn’t happen by
accident. One needs to make sure that the messages
successfully reach the intended audience, are
interpreted clearly, and are understood empathetically.
It requires effort from both the organization and the
staff. So every organization should follow a set pattern of
effective organizational communication strategies to
make the human resource more effective and make the
overall structure of the organization more professional
and progressing.
“Communication works for those
who work at it.”
~John Powell
Thank You!