Cbsktb short report final

Cbsktb short report final

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  INFORMATION C BS K T B, INC . TECHNOLOGY PROPOSAL DR. WEB, LLC. BEST OPPORTUNITY FOR ENHANCING KNOWLEDGE SHARING AND DECISION MAKING AMONG PROJECT TEAMS K h a l e d H . I s s a C h e r y l G l a z e r T r e v o r d e W i n d t B r e n t P r i s t u p a B i l a l M u g h a l C i a r a H e n d e r s o n L I S 3 0 2 1 - S e c t i o n 0 2 , T e a m # 2 6 F A L L 2 0 1 3
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  PROPOSAL SOLUTIONS FORDR. WEB, LLC. REPORT EXECUTIVE SUMMARY The problem Dr. Web, LLC had, is that they were not using their resources effectively. Proper communication techniques needed to be implemented. The factors we focused on to solve their communication issues were the mediums they were using at the time. We decided to implement IP phones and instant messaging for the employees, so they would have access to more efficient communication methods. As for tracking projects, we suggested that they purchase a program called “Track-it!” where employees enter tickets in for projects that describe the client’s characteristics and the projects they are linked to. When the project is completed or still needs to be completed there will be a section that will allow the employee to write what they have done or what has to be done. Dr. Web, did in fact, implement all of our suggestions and the surveys for their employees have proven a 90% increase in satisfaction. INTRODUCTION This report was done to provide information to CBSKTB Inc., authorized by Dr. Web, LLC, for improving Dr. Web’s communications systems and overall fluidity of their business functions. The problem Dr. Web, LLC had, is that they were not using their resources effectively. Proper communication techniques needed to be implemented. The factors we focused on to solve their communication issues were the mediums they were using at the time. We decided to implement IP phones and instant messaging for the employees, so they would have access to more efficient communication methods. As for tracking projects, we suggested that they purchase a program called “Track-it!” where employees can enter tickets in for projects that describe the client’s characteristics and the projects they are linked to. When the project is completed, there will be a section that will allow the employee to write a description what they have accomplished. Dr. Web, did in fact, implement all of our suggestions and the surveys for their employees have proven a 90% increase in satisfaction. Dr. Web’s employees have been experiencing communication, collaboration, and progression of tracking issues. It would seem that they did not have updated technology that could handle the scope of issues they were experiencing. These issues lead to internal problems, but also to issues with competing firms that have these useful technologies because they create a competitive advantage for the competing firms.
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  FINDINGS & ANALYSIS Our analysis team was led by chief advisor Trevor deWindt. There was an abundance of technologies available for which he narrowed down according to Dr. Web, LLC.’s needs. In Dr. Web, LLC’s we found that these were the company’s major issues: · poor communication · using resources ineffectively The company also wants to enhance its knowledge and share information among individuals. In order Dr. Web, LLC to enhance its knowledge and share information, it must first learn to communicate appropriately. Better communication systems need to be implemented into the company. The lack of communication between employees leads in the company using its resources ineffectively. This is so that personnel are not wasting money and resources redoing projects because of the lack of communication and time zone differences. Our recommendations of using “Track-it”, “Eclipse”, and better means of communications not limited to but consisting of “second-life”, “Google Hangouts”, “Skype”, and IP phones apply to the problems Dr. Web was having. The recommendation of “Track-It”, a program that gives the employees the ability to better update and maintain projects, past and present, focuses on the company’s expressed concerns about the poor ability to keep projects organized. Eclipse, a coding platform, provides a solution to coders working on Notepad, with the increased functions Eclipse has over Notepad. With the current limited communication plan for Dr. Web’s company, employees had a lack of confidence with each other. We have recommended better communication systems to help these employees feel more comfortable in their work. Survey Questions Pre CBSKTB Inc. Implementations 2
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  Survey Questions postCBSKTB Inc. Implementations Survey Questions Pre CBSKTB Inc. Implementations Are you satisfied with the current communications? Forty employees said no Ten employees said yes Are you satisfied with using note pad as the primary program for coding? Six programmers answered no Two programmers said yes Do you find it is easy to stay on top of your colleagues projects? Twenty-eight employees were unsatisfied. Two employees answered satisfied. Survey Questions post CBSKTB Inc. Implementations Are you satisfied with the current communications? Two employees said no Forty-eight said yes Are you satisfied with using eclipse as the primary program for coding? One programmer said no Seven programmers said yes Do you find it is easy to stay on top of your colleagues projects? Two employees said no Twenty-eight employees said yes 3
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  CONCLUSION AND RECOMMENDATIONS In conclusion, members are able to build off of the ideas of other members in the group to construct a more-well rounded idea. Members know their roles, but are flexible and are able to change based on what is needed for the task and what is best for the group. We are ecstatic to have the perfect team. Our feelings of distress on day one have turned into a euphoric atmosphere. We have established healthy collaboration and build a veil of trust that has allowed us to reach and surpass our initial goals. These are the recommendations that our team has come up with in order to better the communication at Dr. Web LLC: · Building a database · Use “Track-it!” · IP phones · Second-life · Google Hangouts · Skype Calls TEAMMATE CONTRIBUTION Each teammate has contributed an equal amount of work. Each member has taken turns writing meeting minutes, forming and creating ideas, communicating effectively, and participating actively in-group meetings. Every member has brought on board their personality with fun and exciting ideas in inventive ways. This team has worked well with each other and will continue to work well on future assignments. 4
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  CONCLUSION AND RECOMMENDATIONS In conclusion, members are able to build off of the ideas of other members in the group to construct a more-well rounded idea. Members know their roles, but are flexible and are able to change based on what is needed for the task and what is best for the group. We are ecstatic to have the perfect team. Our feelings of distress on day one have turned into a euphoric atmosphere. We have established healthy collaboration and build a veil of trust that has allowed us to reach and surpass our initial goals. These are the recommendations that our team has come up with in order to better the communication at Dr. Web LLC: · Building a database · Use “Track-it!” · IP phones · Second-life · Google Hangouts · Skype Calls TEAMMATE CONTRIBUTION Each teammate has contributed an equal amount of work. Each member has taken turns writing meeting minutes, forming and creating ideas, communicating effectively, and participating actively in-group meetings. Every member has brought on board their personality with fun and exciting ideas in inventive ways. This team has worked well with each other and will continue to work well on future assignments. 4