Chabot is a not a product, it's a feature

Chabot is a not a product, it's a feature

• 1.
  Chatbot is nota product, it’s a feature December 2016 Michael Vakulenko 1
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  H1 2016: Chatbotsare the new apps? Michael Vakulenko 2
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  Lots of excitementin the Valley… Michael Vakulenko Source: Botness, https://medium.com/botness/learnings-from-the-first-botness-survey-dbeba3f89fbc 3
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  but, also lotsof false starts... Michael Vakulenko 4
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  some chatbots werenot exactly clever… Michael Vakulenko 5
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  … and someideas are not exactly useful Michael Vakulenko 6
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  Not everybody isconvinced Michael Vakulenko 7
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  So, why chatbots? MichaelVakulenko 8
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  Opportunities in mobileapps dry up, companies look for new ways to reach and engage mobile users Michael Vakulenko 9
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  Mobile-first UI replacescomplex forms on small smartphone screens Michael Vakulenko 10
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  Familiar thread-centric UIparadigm allows to simplify complex flows Michael Vakulenko Source: https://blog.intercom.com/killer-feature-messaging-no-ones-talking/ 11
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  No front-end software*resulting in cost-effective cross-platform development Michael Vakulenko * for those who decide to develop for messaging platforms 12
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  Chatbot UI isdeceptively simple, but UX is surprisingly hard Michael Vakulenko More on chatbot UX from Marry Mariansky https://medium.com/@mmatty 13
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  Chatbots are pastthe hype phase Michael Vakulenko Source: Sam Lessin, https://www.theinformation.com/bots-in-2016-mid-year-check-in 14
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  Tens of thousandsdevelopers work on various use cases using different design approaches Assistants E-commerce Customer support Data analysis Utilities Customer interaction Business workflow Data collection Content delivery Entertainment Games Michael Vakulenko 15
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  Dedicated app ormessaging platform? Things to consider: User ownership vs. user reach; privacy; UI limitations Michael Vakulenko Skyscanner on Facebook Messenger Lemonade App 16
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  Which messaging platform? MichaelVakulenko US or maximum global reach Market ? Geo ? Regional reach Consumer Enterprise 17
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  Fully automated orhybrid? Things to consider: AI is not ready yet for complex general-purpose bots Michael Vakulenko Fully Automated Meekan scheduling assistant Hybrid Lola travel app 18
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  Do-it-yourself AI or3rd party engine? Michael Vakulenko Things to consider: API constraints; data ownership; performance; roadmap dependencies, see https://www.developereconomics.com/nlp-wit-luis-api-ai wit.ai Bot Framework Watson Lexi + numerous startups…. api.ai 19
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  Michael Vakulenko New userbehaviors take time to develop and sometimes require a breakthrough app to get things started. That’s where we are with chatbots. The hype phase is over and we are now into the figuring it out phase. That’s usually when interesting stuff starts to happen. “ Fred Wilson, USV http://avc.com/2016/08/checking-in-on-chat-bots/ 20
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  Let’s talk! @mvakulenko Michael Vakulenko21