CHAPTER 6 (1).pptx PROBLEM SOLVING SKILLS

CHAPTER 6 (1).pptx PROBLEM SOLVING SKILLS

• 1.
  EVENT MANAGEMENT PROBLEM SOLVING SKILLS
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  TODAY'S TOPIC Our agendathis morning • The Nature of Problem • Types of Problem • Common Sense Approach to Problem Solving • The Problem Solving Process
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  THE NATURE OFPROBLEM A problem can be defined as any situation in which a gap is perceived to exist between what it is and what it should be
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  A problem existswhen an individual has a goal and a choice of means by which it might be achieved, but does not know how to proceed immediately. Based on this definition, a problem- solving process is one whereby a situation that is not as it should be is changed into one that is as it should be.
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  Well-structured straightforwar d, familiar to thedecision maker, clear goal, complete Ill-structured new, and information is ambiguous or incomplete. Programmed solution involves a repetitive decision that can be handled by a routine approach (procedure, rule, TYPES OF PROBLEM
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  Correctly identify theproblem. Analyse the problem. Find a solution to the problem. Think of other alternatives Allow for contingencies COMMON SENSE APPROACH TO PROBLEM SOLVING A systematic approach when solving a problem
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  Correctly identify the problem Toooften mistakes may be made because the problem has been wrongly diagnosed. This is a critical step and needs a great deal of care and attention. Analyse the problem One needs to ascertain how often the problem occurs by asking relevant questions. Answers to these questions might provide clues regarding the cause(s) of the problem
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  Find a solutionto the problem A decision may need to be taken about dealing with the problem Think of other alternatives It may be necessary to identify the alternatives and then specify decision criteria. One needs to carefully assess the advantages and disadvantages of each option.
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  Allow for contingencie s Despite one’sbest efforts at selecting a good solution, for some reason that has been overlooked it may not solve the problem. It is important to have several back-up solutions.
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  “IF YOU AREUttABLE TO UttDERSTAttD THE CAUSE OF A PROBLEM, IT IS IMPOSSIBLE TO SOLVE IT.” – ttAOTO KAtt
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  THE PROBLEM SOLVINGPROCESS Identif y Defin e Anticipat e Look Back I D E A L Explore
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  Identify problem & opportunity We shouldidentify potential problems and treat them as opportunities to do something creative which can lead to a strong competitive advantage. Defining goals Defining the goal is a crucial step in moving towards a solution to a problem since different goals often reflect how peopleunderstand a proble m
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  Exploring possible strategies This involves re-analysing goals andconsidering options or strategies that might be employed to achieve those goals. Anticipating outcome and acting It is often necessary to actively test strategies before possible outcomes can be anticipated.
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  Look back andlearn Look at the effects of the particular strategy and learn from the experience. If the first solution does not work well, one can move to the subsequent step.
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  "MOST PEOPLE SPENDMORE TIME AND ENERGY GOING AROUND PROBLEMS THAN IN TRYING TO SOLVE THEM." Henry Ford