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Chat Bots - Hot Or Not And How To Get Started | PPTX
Chatbots - Hot Or
Not And How To Get
Started
Overview
• Introductions
• What Is A Chatbot?
• Begin With The End In
Mind
• The 4 Components Of A
Product Launch
• Chatbots Check List
• Why Are Chatbots
Important?
•Livechat Vs Chatbots
•If You Fail To Plan…
•10 Ways To Improve Your
Chatbots
•What Can You Do To
Improve Your Chatbots?
•Next Meet-Up.
Introductions
•Your name?
•Your product /
service?
•Why you’re
here?
This Photo by Unknown Author is licensed under CC BY-SA-NC
What Is A Chatbot?
• A chatbot is a piece of software that
conducts a conversation via auditory or
textual methods.[1]
• Chatbots are typically used in dialog
systems for various practical purposes
including customer service or
information acquisition.
• Some chatbots use sophisticated natural
language processing systems but many
simpler ones scan for keywords within
the input, then pull a reply with the
most matching keywords or the most
similar wording pattern from a database.
Source: Wikipedia
https://en.wikipedia.org/wiki/ChatbotThis Photo by Unknown Author is licensed under CC BY
Begin With The End In Mind
“Begin with the End in
Mind means to begin each
day, task, or project with
a clear vision of your
desired direction and
destination.”
- Stephen Covey, 7 Habits
Of Highly Effective People.This Photo by Unknown Author is licensed
under CC BY-SA
The 4 Components Of A Product Launch
Sales
Pages
Squeeze
Pages
Social
Pages
Syndicate
Pages
Chatbots Check List
• 0 points for No, 1 point for good, 2 points
for great.
1. Do you understand the rules and policies
regarding Facebook Messenger?
2. Do you have a list of your Digital Assets?
3. Have you set up a Welcome Message /
Default Reply?
4. Does your Chatbot respond to
keywords?
5. Does your Chatbot help users engage
with your product / service?
• What’s your score out of 10?
This Photo by Unknown Author is licensed under CC BY-NC-ND
Why Are Chatbots Important?
Instant Interactive Automated
Livechat Vs Chatbots
This Photo by Unknown Author is licensed under CC BY-SA This Photo by Unknown Author is licensed under CC BY-SA-NC
This Photo by Unknown Author is licensed under CC BY-NC-ND
10 Ways To Improve
Your Chatbots
1A. Policy Overview – 24 Hours & Subscription
Messaging
Policy Current Policy
(Until January 15, 2020)
New Policy
24-hour window - Standard
Messaging
• 24 hours after customer's
interaction
• Can be promotional
• Free
Stays as is
+1 Message • A single message
• Can be promotional
• Free
Not Available
Subscription Messaging • 3 Non-Promotional use cases
only
• Non Promotional
• Free
• For News Pages only (NPI Index)
• Non Promotional
• Free
1B. Policy Overview – Message Tags And
Sponsored Messaging
Policy Current Policy
(Until January 15, 2020)
New Policy
Message Tags • Can be sent outside the 24 hour
window
• 16 Supported use cases
• Non Promotional
• Free
• Can be sent outside the 24 hour
window
• 3 Supported use cases (mostly
merges the previous 16)
• New Human Support use case
added (Beta)
• Non Promotional
• Free
Sponsored Messaging • Reach existing Page audience
• Can be promotional
• Paid
Stays as is
2. Your Digital Assets
Sales Pages
Pricing
Availability
FAQs
Squeeze Pages
Check List
Cheat Sheet
Template
Social Pages
Blog
Facebook
YouTube
3. Communication Style
Conversational
MultimediaShort
4. Default Reply
Did you find what
you were looking
for?
Yes
Thank you and
have a nice day!
No
Let user know that
someone will
contact them
shortly
Notify Admin
Ask user for more
info
5. Welcome Message - Example
Are you currently
organisation an
event?
Yes
Check Pricing Check Availability Make A Booking
No
Why Choose Us?
Products /
Services
FAQs
6. Keywords - Example
Users mention keywords such as: price; cost; fee;
pay; payment; rate; charge; hire; quote.
Message outlines pricing structure and links to:
Check Pricing; Check Availability; Make A Booking.
Default Reply
AdelaideDJ: https://www.messenger.com/t/adelaidedj
7. Website Integration
8. Quote Builder
Quote
Option
1
Option
2
Option
3
Survey Bot: https://www.messenger.com/t/biznick
9. Quiz
Question
1
Answer 1
Score
Question
2
Answer 2
Updated
Score
Question
3
Answer 3
Final
Score
Survey Bot: https://www.messenger.com/t/surveybotio
10. Game Of Chance
50%50%
Slot Bots: https://www.messenger.com/t/slotbots
What Can You
Do To Improve
Your Chatbot?
Next Meet-Up
•Thursday the 17th of October from 7.00pm.
•Automating Emails For Long Term Success.
•Public Speaking Training, Basement 96
Gawler Place Adelaide City.
Thank You!

Chat Bots - Hot Or Not And How To Get Started

  • 1.
    Chatbots - HotOr Not And How To Get Started
  • 2.
    Overview • Introductions • WhatIs A Chatbot? • Begin With The End In Mind • The 4 Components Of A Product Launch • Chatbots Check List • Why Are Chatbots Important? •Livechat Vs Chatbots •If You Fail To Plan… •10 Ways To Improve Your Chatbots •What Can You Do To Improve Your Chatbots? •Next Meet-Up.
  • 3.
    Introductions •Your name? •Your product/ service? •Why you’re here? This Photo by Unknown Author is licensed under CC BY-SA-NC
  • 4.
    What Is AChatbot? • A chatbot is a piece of software that conducts a conversation via auditory or textual methods.[1] • Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. • Some chatbots use sophisticated natural language processing systems but many simpler ones scan for keywords within the input, then pull a reply with the most matching keywords or the most similar wording pattern from a database. Source: Wikipedia https://en.wikipedia.org/wiki/ChatbotThis Photo by Unknown Author is licensed under CC BY
  • 5.
    Begin With TheEnd In Mind “Begin with the End in Mind means to begin each day, task, or project with a clear vision of your desired direction and destination.” - Stephen Covey, 7 Habits Of Highly Effective People.This Photo by Unknown Author is licensed under CC BY-SA
  • 6.
    The 4 ComponentsOf A Product Launch Sales Pages Squeeze Pages Social Pages Syndicate Pages
  • 7.
    Chatbots Check List •0 points for No, 1 point for good, 2 points for great. 1. Do you understand the rules and policies regarding Facebook Messenger? 2. Do you have a list of your Digital Assets? 3. Have you set up a Welcome Message / Default Reply? 4. Does your Chatbot respond to keywords? 5. Does your Chatbot help users engage with your product / service? • What’s your score out of 10? This Photo by Unknown Author is licensed under CC BY-NC-ND
  • 8.
    Why Are ChatbotsImportant? Instant Interactive Automated
  • 9.
    Livechat Vs Chatbots ThisPhoto by Unknown Author is licensed under CC BY-SA This Photo by Unknown Author is licensed under CC BY-SA-NC
  • 10.
    This Photo byUnknown Author is licensed under CC BY-NC-ND
  • 11.
    10 Ways ToImprove Your Chatbots
  • 12.
    1A. Policy Overview– 24 Hours & Subscription Messaging Policy Current Policy (Until January 15, 2020) New Policy 24-hour window - Standard Messaging • 24 hours after customer's interaction • Can be promotional • Free Stays as is +1 Message • A single message • Can be promotional • Free Not Available Subscription Messaging • 3 Non-Promotional use cases only • Non Promotional • Free • For News Pages only (NPI Index) • Non Promotional • Free
  • 13.
    1B. Policy Overview– Message Tags And Sponsored Messaging Policy Current Policy (Until January 15, 2020) New Policy Message Tags • Can be sent outside the 24 hour window • 16 Supported use cases • Non Promotional • Free • Can be sent outside the 24 hour window • 3 Supported use cases (mostly merges the previous 16) • New Human Support use case added (Beta) • Non Promotional • Free Sponsored Messaging • Reach existing Page audience • Can be promotional • Paid Stays as is
  • 14.
    2. Your DigitalAssets Sales Pages Pricing Availability FAQs Squeeze Pages Check List Cheat Sheet Template Social Pages Blog Facebook YouTube
  • 15.
  • 16.
    4. Default Reply Didyou find what you were looking for? Yes Thank you and have a nice day! No Let user know that someone will contact them shortly Notify Admin Ask user for more info
  • 17.
    5. Welcome Message- Example Are you currently organisation an event? Yes Check Pricing Check Availability Make A Booking No Why Choose Us? Products / Services FAQs
  • 18.
    6. Keywords -Example Users mention keywords such as: price; cost; fee; pay; payment; rate; charge; hire; quote. Message outlines pricing structure and links to: Check Pricing; Check Availability; Make A Booking. Default Reply
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
    9. Quiz Question 1 Answer 1 Score Question 2 Answer2 Updated Score Question 3 Answer 3 Final Score
  • 24.
  • 25.
    10. Game OfChance 50%50%
  • 26.
  • 27.
    What Can You DoTo Improve Your Chatbot?
  • 28.
    Next Meet-Up •Thursday the17th of October from 7.00pm. •Automating Emails For Long Term Success. •Public Speaking Training, Basement 96 Gawler Place Adelaide City.
  • 29.

Editor's Notes

  • #20 https://surveybot.io/chatbots/quizzes
  • #23 https://surveybot.io/chatbots/quizzes
  • #25 https://surveybot.io/chatbots/quizzes
  • #27 https://medium.com/@joshbarkin/how-to-build-a-slot-machine-for-facebook-messenger-60ffd3fbe812
  • #28 More examples https://surveybot.io/chatbots/quizzes https://adespresso.com/blog/5-inspiring-chatbots-facebook-messenger/ https://manychat.com/blog/best-facebook-chatbots-2019/