Live Support Chatbot

Live Support Chatbot

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  Live Support Chatbot Team Name: Avengers Team Members: 1. Pritesh Gandhi 2. Megha Raizada 3. Sachin Chugh 4. Madhura Jamkhedkar
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  8 Business has beenfacing the following issues:  Always being dependent on the Support person for resolving the issues.  No Automated Support for Common Issues • Users always need to login to SNOW for Reporting the Issues • No provision to Support Multiple Channels  Higher turnaround time  Higher Cost  Dependent on the Support team Solution Approach A Live Support By Chatbot • Bot provide a tier 1 support solution to the user. • Engage audience with integrated across multiple channels to increase interactions and reach more customers using website or app to email, GroupMe, Facebook Messenger, Skype, Slack, Microsoft Teams, Telegram, text/SMS and Skype for Business. • Administrator Portal to manage the Support Issues. • Opérationnel Analytics Dashboard and Reporting. • Continuos feedback from User. Business Benefits Realization Live Support By Chatbot comes with the following benefits: • Reduces Efforts & Cost as Bot provide a tier 1 support solution to the user.  Quick turnaround time for Support Problem  User experience will improve • Engage your audience, wherever they are  Reduces transactional errors and proactively ensures 100%  Increases customer satisfaction and accelerates business outcomes without increasing program complexity or headcount. • Increase the Support Issues Repository Business Challenges Live Support by Chatbot
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  Live Support byChatbot Architecture: Language Understanding Intelligent Service ( LUIS) Message Intent&Entities Your Live Support Chatbot Service Code • Routes messages • Manage States • Bot Registration • Session Tracking • SDK, API Microsoft Bot Framework Ask Issues
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  Bot Framework +Cognitive Services
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  High Level Design:
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  Hi message fromuser. Chatbot replies with available categories.
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  User selects Accenture SNOW.Where chatbot further replies with 3 available categories.
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  User selects Complexity rulesfor password reset. Where chatbot further replies with Complexity rules information and URL.
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  Chatbot asks for feedback. Hopeit resolved your query. Please provide your suggestion to serve you better next time..
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  User provides positive feedback.Chatbot asks to continue support further and the chat continues..