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Troubleshooting | PPTX
Basic Computer Operation
and Troubleshooting
Most Common Computer Problems
Syed Fuzail Islam
 Troubleshooting is the process of diagnosing the source of
a problem. It is used to fix problems with
hardware, software, and many other products. The basic
theory of troubleshooting is that you start with the most
general (and often most obvious) possible problems, and
then narrow it down to more specific issues.
Definition
Computer Accessories
 You can always check your system configuration by these
methods:
1. Right click on My Computer and Click on Properties
2. Goto RUN  type ‘msinfo32’ and press ENTER
3. Goto RUN  type ‘dxdiag’ and press ENTER
4. Press F2/F10/Del and go to system BIOS (not suggested)
Above commands will let you see your system and OS
information
Check System Configuration
Hardware
Upgrade
Repair
Software
Oracle
SQL Server
Server
Linux /
Windows
Database
Network
Router/Firewall
Wired &
Wiresless
Kinds of Troubleshooting
Slow Computer
Virus Infection
Screen Freeze
Slow Working Internet
Internet Network Problem
Computer Can’t Read a Cd or Disk Drive
Printer Problems
Most Common Computer Problems
 “A good idea is to store large files on an external Hard
Drive”
Too Little Ram Disk Cleanup
• Slow Computer
It could mean that in addition to a lack of memory space, your operating
system is failing. Take a slow computer as a warning sign, backup your data
periodically over any external medium.
 No antivirus system is 100% effective at preventing
virus infection.
 A good antivirus will regularly scan your computer
and all incoming emails , websites for possible threats
and delete them before they become a problem.
Virus Infection
Screen Freeze
 To increase your browser performance, you must
frequently clear cookies and temporary internet files
by running RUN and type %temp%
 Please note that some of the files may not get
deleted if they are being used by the OS, but that is
fine.
Slow Working Internet
 Close down the program and then try to re-connect or do Ping
www.google.com
 Possible problem could be with your computer driver or
software.
 If you have LAN connection then make sure that your wire is
connected properly.
 Refresh Network connection by going to
RUNCMDIPCONFIG /RELEASE then IPCONFIG /RENEW.
Internet Network Problems
Computer Can’t Read Disk Drive
Check the Device Manager
The CD could be damaged or
scratched
 It may sound silly but one of the most common reasons a
document doesn't print is because the printer is either not
connected to the computer or not switched on.
 Select default printer before printing.
 Connect to the same network on which your printer is installed.
Printer Problems
Thank You.
Questions?

Troubleshooting

  • 1.
    Basic Computer Operation andTroubleshooting Most Common Computer Problems Syed Fuzail Islam
  • 2.
     Troubleshooting isthe process of diagnosing the source of a problem. It is used to fix problems with hardware, software, and many other products. The basic theory of troubleshooting is that you start with the most general (and often most obvious) possible problems, and then narrow it down to more specific issues. Definition
  • 3.
  • 4.
     You canalways check your system configuration by these methods: 1. Right click on My Computer and Click on Properties 2. Goto RUN  type ‘msinfo32’ and press ENTER 3. Goto RUN  type ‘dxdiag’ and press ENTER 4. Press F2/F10/Del and go to system BIOS (not suggested) Above commands will let you see your system and OS information Check System Configuration
  • 5.
  • 6.
    Slow Computer Virus Infection ScreenFreeze Slow Working Internet Internet Network Problem Computer Can’t Read a Cd or Disk Drive Printer Problems Most Common Computer Problems
  • 7.
     “A goodidea is to store large files on an external Hard Drive” Too Little Ram Disk Cleanup • Slow Computer It could mean that in addition to a lack of memory space, your operating system is failing. Take a slow computer as a warning sign, backup your data periodically over any external medium.
  • 8.
     No antivirussystem is 100% effective at preventing virus infection.  A good antivirus will regularly scan your computer and all incoming emails , websites for possible threats and delete them before they become a problem. Virus Infection
  • 9.
  • 10.
     To increaseyour browser performance, you must frequently clear cookies and temporary internet files by running RUN and type %temp%  Please note that some of the files may not get deleted if they are being used by the OS, but that is fine. Slow Working Internet
  • 11.
     Close downthe program and then try to re-connect or do Ping www.google.com  Possible problem could be with your computer driver or software.  If you have LAN connection then make sure that your wire is connected properly.  Refresh Network connection by going to RUNCMDIPCONFIG /RELEASE then IPCONFIG /RENEW. Internet Network Problems
  • 12.
    Computer Can’t ReadDisk Drive Check the Device Manager The CD could be damaged or scratched
  • 13.
     It maysound silly but one of the most common reasons a document doesn't print is because the printer is either not connected to the computer or not switched on.  Select default printer before printing.  Connect to the same network on which your printer is installed. Printer Problems
  • 15.