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An independent CX and digital transformation consultant. Focussed on customer experience innovation and the role of technology in delivering awesome customer experiences. International experience in customer service, CX consulting, digital transformation project and program management. Consulted and worked for top brands: Deutsche Telekom, T-Mobile, Telefonica O2, DHL, Emirates, Genesys, E.ON, DWP, Telenet, Telenor, Vodacom, Vodafone, etc.