Fall

08

SAP Solution Manager

Installation Guide
Initial Customizing Guide

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Sap Solution Manager Initial Customizing Guide 

Table of Contents
Author Bio.................................................................................................................3
Purpose.....................................................................................................................4
Solution Manager – Scenario Description...............................................................4
Initial Task.................................................................................................................5
Create the Project...................................................................................................5
Generate Scope..................................................................................................5
Activate CTS........................................................................................................6
Start the Customizing.........................................................................................6
Basic Customizing...............................................................................................7
Initial Configuration Part1.......................................................................................7
Maintain Profile Parameter..................................................................................8
Maintain Logical Systems..................................................................................10
Assign S-User for Sap Support Portal Functionality...........................................11
Initial Configuration Part II.................................................................................12
Schedule Background Jobs................................................................................12
Set-up System Landscape.................................................................................14
Service Data Control Center.................................................................................14
Activate the SDCC in the Solution Manager......................................................14
Define Solution Manager Master.......................................................................16
Check Service Data Control Center Connection to SAP ....................................17
Create the Solution Manager Implementation Project.............................................19
Assign the Landscape.......................................................................................19
Generate the IMG Project..................................................................................20

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Author Bio
My name is Wenceslao Lacaze and I’ve been working as a SAP
basis Administrator and Solution Manager Consultant for the last 8
years.
I’m a Techno-Functional SAP Solution Manager Subject Matter
Expert (SME), I Design, Build and Implement the product using “Run
Sap” Methodology.
I have developed a very extended experience with medium and
large scaled SAP installations in several (multi)national
environments.

I am based in Argentina, but work all around the World.

I work directly for clients or via an agency.
I do speak Spanish, Italian and English fluently.
You can contact me at:
Email: wlacaze@gmail.com
http://www.linkedin.com/in/solutionmanager

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Sap Solution Manager Initial Customizing Guide 

Purpose

This customizing guide has been compiled to know how to make the minimal
Customizing in Solution Manager.

Solution Manager – Scenario Description

You have your Solution Manager Installed and you already done the initial Post-
install task

RFC READ

RFC TMW

RFC

SAP SolMan
RFC BACK
Abap/Jav SLD
a

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Sap Solution Manager Initial Customizing Guide 

Initial Task

All the changes in Solution Manager can be assigned to 1 Project, This allow to
control all the Customizing using one repository.

Create the Project

To create the project goto:
Txcode: SPRO_ADMIN and click in New.

Write the Project Name

Complete the information requeried.

Generate Scope
If you want you can create a Specify Scope to use in you Solution
ScopeSpecify Scope

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Select SAP Solution Manager and then click in “Generate Project IMG”

Activate CTS
You can Activate the the CTS, this allow to control all the transport for this project
like a 1 single package.
Transp Requests  Activate CTS Funcionality

Start the Customizing

Go to the Txcode: SPRO and execute the Project

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Sap Solution Manager Initial Customizing Guide 

Basic Customizing
The Basic Customizing in Solution Manager allow us to use the scenarios related to
EWA-Remote Monitoring. Remember to change the status of the task if is already
done.

Sap Solution Manager  Configuration  Basic Settings Wizard-Based Initial

Configuration Solution Manager
 General Configuration
 Service Data Control Center
 Service Desk and Issue Tracking

Initial Configuration Part1

This step create the User to Administrate Solution Manager, another user used
internally in Solution Manager to publish the BSP Services and make the initial
configuration to connect Solution Manager to Service Marketplace.

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Complete with the administrator Complete with the desire

username. communication username.

Write your OSS username and When the wizard end Solution
Password, this OSS User need to Manger show the status of all task
have enough the Authorization in and the Password to logon with the
Sap Marketplace new Administrator User

Maintain Profile Parameter

You need to update the Instance Profile to add the follow information

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• login/create_sso2_ticket = 2
This allow the SM system create the Single Sing-on Ticket between SM and
SMD
• login/accept_sso2_ticket = 1
This allow the SM accept ticket from other system to access via single sign-
on
• icm/host_name_full = fully-qualified server name
This parameter is used by SM to show the BSP Pages to the SapGui
• icm/server_port_1 = PROT=SMTP,PORT= <> 0 e.g.:25000
Parameter to setup the SMTP Port
• login/no_automatic_user_sapstar = 0
To block the logon of SAP*

Select the Instance Profile / Extended Maintenance and Change

Add all the values and Save/Activate.

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Sap Solution Manager Initial Customizing Guide 

Maintain Logical Systems

Maintain the Logical System allow to Identify our system in the Landscape.

Define the System

You need to user <SID>CLNT<CLIENT> nomenclature

When you save the system show in wich Workbench Request you want to save the
modification. Now you can see the Current Project “Z_SG_SSM” created before..

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Assign the Logical System defined to the Clients in SCC4

Assign S-User for Sap Support Portal Functionality

In this step you map the ABAP user to the OSS user, this is mandatory to use the
Maintenance optimizer tool..

Create a new entry writing:

User: ABAP User.
Sap Customer Number: Customer number.
Contact Person: Oss user whitout the S letter.

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Sap Solution Manager Initial Customizing Guide 

Initial Configuration Part II

In this Step, the SM activate several BC sets in Automatic.

Click in Yes and wait until the process end.

Schedule Background Jobs

Schedule the Jobs

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REFRESH This periodic job collects responses from SAP for messages
MESSAGE sent from the SAP Solution Manager
STATUS
SOLMAN_ISS The SAP Solution Manager buffers message attributes, such
UE_STATUS_R as the current user and the processing status. This periodic
EFRESH job collects these message attributes from the message
system and makes them available for analysis.
REFRESH_AD The job periodically reads administrative data from SAP
MIN_DATA_FR Support systems via RFC connection SAP-OSS and buffers
OM_SUPPORT them in SAP Solution Manager System. This data is required
for service connections and Support Desk (for example:
System data synchronization with SAP Support Portal).

SEND_SYSTE The job periodically sends the information which systems are
M_RELATIONS monitored by Solution Manager to OSS. This data is required
HIP_TO_SUPP for the new services "SolMan Diagnostics" and "SolMan
ORT Classic".

SERVICE_CON The job periodically checks if a service connection has been

NECTION_LIS scheduled to be opened in Solution Manager. If so, it sends
TENER this information to OSS. This job requires little system
resources. It only connects to OSS when a connection needs
to be opened. If open fails, it retries next time it runs.
Landscape The job gets system data for the Solution Manager system
Fetch landscape, by automatic data transfer.
(RSGET_SMSY Update Downtime Status
)

Select the Job to schedule and click in the Run icon

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Set-up System Landscape

In this task you add the system to the Landscape using the wizard

Service Data Control Center

This task allow to configure the SDCC in Solution Manager.

Activate the SDCC in the Solution Manager

Prerequisite:
System already in SMSY
Rfc Generated

EnvironmentSolution Manager OperationsAdministartion SDCCN

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In this screen you can Add and Assign Sap Solution Manager like the Master
System. Click in the Add Icon.

Select the system and the Client.

When you add one system you need to Assign the Master System and check the
connectivity between Solution Manager and the Satellite System.

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Define Solution Manager Master

In this task you setup the Solution Manager like Master System in the Sattellite.

EnvironmentSolution Manager OperationsAdministartion SDCCN

Select the row of the Satellite System and select

Master System  Assign as Master System

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Check Service Data Control Center Connection to SAP

In this task you check the Comunication status from SM to SAP.

In Txcode:SM59 check the RFC Destination SDCC_OSS, SAPOSS

In Txcode:SDCCN
gotoSettignsTask-Specific

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Click in the RFC DestinationsSettings

Click in the Icon to create destinarion

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Create the Solution Manager Implementation Project

The Solman Project is used to control and monitor all the Solution Manager
implementation.
Txcode: SOLAR_PROJECT_ADMIN and Click in”New”

Select the Name of the Project and the Type:

Select the Project Language

Assign the Landscape

System Landscape System
Select the Logical Component(in SM 7 you have already the logical component
Z_SOLMAN_ITSELF)

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Save, Solution Manager show the ”Enhancement For Documents” screen, Click in
OK

Generate the IMG Project

System LandscapeIMG Projects
Select the Productive System role in the Drop Box and Click in Replace icon..

Select YES

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Select the SPRO Porject and click ok

Select No,Later when SM ask if you want to create a new transport request.

Now you see the Green Light,

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