Retoure
Customer reference: AUK05272821
Label creation date
1 of 1 20/09/2016
An/To: adidas AG
CDC Osnabrueck
CDC Osnabrueck Hildesheimer Str. 888
adidas AG 49597 Rieste
888 Hildesheimer Str. DEUTSCHLAND
Rieste 49597
GERMANY
CU128995438GB kg DPR
SE15 3DB
London
(2L) DE49597+99000974 111 888
Identcode
Lanbury Road
Aaron
From:
CU128995438GB
INT
513530212142
DPR
Detach this half and take to the Post Office
Post by 20/10/2016
Sender: Recipient: Item number:
Aaron adidas AG CU128995438GB
Obelley CDC Osnabrueck Import ref:
Lanbury Road 42 Hildesheimer Str. 888 513530212142
SE15 3DB London 49597 Rieste Product:
GERMANY Return parcel
Customer ref:
AUK05272821
CUSTOMER INSTRUCTIONS (Service available in the majority of Post Office Instructions
Post Office branches)
1. Select ‘Post Mail Items’
2. When the Dangerous Goods prompts appears select ‘Continue’
The bottom half of this A4 sheet should be detached and taken with you to the Post 3. Enter the weight as normal and press ENTER
Office. Show the instructions on the right to the Post Office clerk. 4. Select ‘Change Country’ and select the destination
5. Select ‘Parcelforce’ as the carrier and press ENTER
The top half of this A4 sheet is your shipping label. It contains information used by both 6. Select ‘Global Priority Return’ from the picklist and press ENTER
Parcelforce Worldwide and our delivery partners overseas. 7. Read the customer the information from the prompt shown and press
ENTER
8. A Service Summary screen is shown press ENTER
Both barcodes must be clearly visible – so do not fold the label vertically. 9. Enter full address details and press ENTER
10. Scan the Parcelforce barcode on the item (CU prefix), manually enter
Please ensure that this label is securely fixed to your parcel, by using an A5 document if required, and press ENTER
pouch (recommended) or by using clear tape. If your item is going outside the European 11. A Service Summary screen is shown press ENTER
Union, make sure you attach the CN23 document as well. This will have been provided 12. A customer certificate of posting receipt is printed and a zero value
transaction will appear in the basket
by your retailer along with the shipping labels. Having this document attached will help 13. Settle the basket as normal and hand the customer their Horizon receipt
your parcel go through customs in the destination country.
You can also accept Global Priority Return when selecting the contract acceptance button.
If both barcodes are not visible, and the label is not fixed securely, the parcel may be When you accept this item a Parcelforce Worldwide collection request will be generated. Give the
refused at the Post Office ® branch. item to the Parcelforce Worldwide driver.
Call the NBSC Helpline to talk through any acceptance issues.
