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The Complete Servicenow System Administrator Course: Section 3 - Lists, Forms, & The Ui | PDF | Spreadsheet | Information Science
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The Complete Servicenow System Administrator Course: Section 3 - Lists, Forms, & The Ui

This document provides an outline of topics covered in Section 3 of a ServiceNow system administrator course, which focuses on lists, forms, and the user interface. The section introduces key concepts like records, lists, and forms and how they differ. It also covers features like filters, search conditions, breadcrumbs, and context menus. The document includes examples and indicates there will be demonstrations of the various lists, forms, filtering, and personalization features discussed.

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shradha11
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79 views23 pages

The Complete Servicenow System Administrator Course: Section 3 - Lists, Forms, & The Ui

This document provides an outline of topics covered in Section 3 of a ServiceNow system administrator course, which focuses on lists, forms, and the user interface. The section introduces key concepts like records, lists, and forms and how they differ. It also covers features like filters, search conditions, breadcrumbs, and context menus. The document includes examples and indicates there will be demonstrations of the various lists, forms, filtering, and personalization features discussed.

Uploaded by

shradha11
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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The Complete ServiceNow

System Administrator Course


Section 3 - Lists, Forms, & the UI
Course Outline
1 Course Introduction 6 User Administration

2 ServiceNow Overview 7 Core Applications

3 Lists, Forms, & the UI 8 System Administration

4 Customizations 9 Building A Custom App

5 Tables & Fields 10


Section Outline
1 Records 6 Condition Builder

2 Lists 7 Breadcrumbs

3 Forms 8 Context Menus

4 Filters & Search 9 Modifying Lists & Forms

5 Search Conditions 10
Records
• A row in a spreadsheet
• A single entity
• Each record has a unique key
Field (column)

Database Table
First Name Last Name Favorite Fruit Pet

Mark Miller Peach Dog

Record (row) John Doe Watermelon Cat

sys_id=ef4225a40a0a0b5700d0b8a790747812
Lists & Forms

• Multiple records per page • 1 record per page


• Limited fields • More fields
• Filter and sort records • Editing record information
• Multi-select • Better UI
• Cell • More powerful
Lists
• Spreadsheets
• Display many records
• Cell edits
Forms
• Single record
• Many attributes
• Customize form
• Edit data
Lists & Forms
Demo
Filters & Search
• Many search bars
• Similar search functions
• Search wildcards
Search Conditions

Wildcard Syntax Search Criteria Example

*[term] contains *Mark

!*[term] does not contain !*Mark

=[term] equals =Miller

!=[term] does not equal !=Miller

[term]% starts with Hello%

%[term] ends with %goodbye


Filters & Search
Demo
Condition Builder
• Very powerful
• Replaces SQL statements
• Access related fields
• Save condition
• Copy condition
• Field, Operator, Value
Breadcrumbs
• Dynamic
• Remove a filter by clicking on “>”
• Copy query or URL
Condition Builder &
Breadcrumbs
Demo
Context Menus
• Appear in list & form views
• Menus with different options
• Application look-and-feel
Context Menus
Demo
Personalize vs. Configure

Businessman
Bob

Admin
Adam
Personalizing Lists
• User specific
• Add/remove any field on table
• Reorder fields
Configuring Lists
• Different than gear icon
• System wide
• Permissions
Personalizing Forms
• Adjustment icon on form
• User specific
Configuring Forms
• Add/remove fields on form
• Split option
• Related fields
Modifying Lists &
Forms
Demo
Demo

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