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Kolej Kemahiran Tinggi MARA
Ledang, Johor.
PRACTICAL LAB 1.2 (PL.1.2)
SERVER MAINTENANCE REPORT
GROUP :
STUDENT 1 NAME: ID:
CLASS :
STUDENT 2 NAME: ID:
ASSESSOR’S COMMENT: MARKS:
DCN - DIPLOMA OF COMPETENCY IN COMPUTER
COURSE/CLASS :
NETWORKING AND SYSTEM ADMINISTRATION
SESSION : JAN – JUN 2020 SEMESTER : 2
MFN 1045 / ADMISTERING &
CODE/COURSE : SHEET NO : PL 1.2
MAINTAINING SERVER
NO OF STUDENTS : 22 WEEK : 6
Programming Lab
DURATION: 6 HOURS VENUE :
2
LECTURER : ZULKARNAIN BIN SHAHARUDIN
UNIT 1.0: ADMINISTERING SERVER
TOPIC :
UNIT 2.0: REQUIREMENT OF SERVER MAINTENANCE
1.1 Configuring and Troubleshooting DNS Server
1.2 Maintaining AD DS and User & Service Accounts
1.3 Monitoring Windows Server 2012
SUB-TOPIC : 2.1 ISO/IEC: 8648:1988
2.2 Company policy maintenance and security SOP
2.3 Server Maintenance documents.
2.4 Types of server and server technical specification
After completing the unit, students should be able to configure DNS
server, troubleshoot DNS server, maintain AD DS server, organise
User and Service Accounts and monitor Windows Server 2012
LEARNING services.
OUTCOME :
Able to explain ISO/IEC: 8648 :1988 standard, maintaining server
security using standard SOP, create server maintenance documents
and explain different types of server technical specification.
TOOLS /
EQUIPMENTS / Servers or Computers (support virtualization and 64 bit server O.S.)
MATERIALS :
DRAWING AND
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DATA :
1. Read the procedure carefully
INSTRUCTION : 2. You are required to do every task in this laboratory
3. Record all your result.
PROCEDURE
STEP KEY POINT
Task 1: Create Server Maintenance Report
Step 1 1. Create server maintenance report according to the Server Maintenance List
given for the server maintenance your have done previously.
2. Document your server maintenance report.
3. Make sure list all your references at the end of your documentation. The
references must use APA formatting
Task 2: Analyse Server Maintenance Previous Report
Step 2
1. Analyse server maintenance previous report (Tast 1).
2. Produce an analyzing report for the server maintenance previous report.
Your analysis report is to enabling continual service improvement in critical
systems. Present your analysis in three(3) output:
a. Findings
b. Critical Concerns
c. Improvement Opportunities (you may include budget, manpower and etc)
3. Document your analysis report.
4. Make sure list all your references at the end of your documentation. The
references must use APA formatting.
QUESTION/DISCUSSION :
1. What is the ISO: 8648 :1988?
2. Why ISO: 8648 :1988 is important?
3. Why company must have server/computer system maintenance SOP?
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4. Why company must have server/computer system security SOP?
CONCLUSION :
Make a conclusion about the result and discussion. Your conclusion must reflect to the
objectives.
REFERENCE :
1. 1. J.C. Mackin and Orin Thomas, "Exam Ref 70-412 Configuring Advanced
Windows Server 2012 R2 Services (MCSA)", Microsoft Publishing. ISBN-13:
978-0735673618
2. 2. Orin Thomas, "Training Guide: Configuring Advanced Windows Server 2012
Services," Microsoft Press Training Guide, ISBN-13: 978-0735674257
3. 3. Microsoft Official Academic Course, "70-412 Configuring Advanced Windows
Server 2012 Services R2 Lab Manual," John Wiley & Sons Inc., 2015, ISBN13
9781118883020
Checked by :
Signature :
Name :
Designation :
Date :
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Server Maintenance List
Physical Hardware Checks
Check hardware termination
Identify any hardware faults on servers, printers, etc.
Check functionality of other peripherals
Investigate any disconnected cables
Check for any incorrectly connected cabling
Check for error indicators or lights
Backup & Restore
Check backup logs for errors
Verify backup job consistency
Perform test restore using recent backup Media
Ensure backup is running as per schedule
Run a cleaning tape when required
Software Updates & Licensing
Check for OS updates
Check for software updates
Check any third party applications for updates
Ensure antivirus definition update scheduling
Check for updated printer drivers
Ensure product licensing is current & valid
Event Logs & Services
Check system, applications, DNS, FRS & security logs
Archive old events to files with appropriate dates
Troubleshoot any found error events & warnings
Check for services failing start up
Check the correct services ara starting up and disable any unnecessry services
Disk Management
Check disks for data integrity & consistency
Analyse disk performance and usage
Check status of RAID configuration if applicable
Perform & schedule a chkdsk & defragment disks if required
Check disk capacity
Clear temp files
Check network shares and disable any unnecessary shares
Security & Anti-Virus
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Enable and check forewall & router logs.
Perform penetration tests on network/servers
Check event, history & virus logs
Perform security checks on other applications & files if required
Check scan schedule times
Check wireless authentification, encryption, access control & logs
Clear qurantined items
Check for password strength policies
Ensure anti-virus definition updates are occuring
Active Directory
Check active directory replication
Check active directory using replmon, dcdiag & or netiq tools
Check & monitor active directory performance
Auditand disable and/or remove unnecessary user accounts
Microsoft Exchange Mail System
Check Exchange event logs
Clead dead and/or old bad mail
Check individual mailbox space usage and note down any large mailboxes
Ensure replication & routing events are successful
Schedule a database compact using isinteg or eseutil tools
Network Performance
Check Network Utilization rates
Monitor any excessive broadcast traffic
Identify any Network bottlenecks
Miscellaneous
Check server performance
Check DHCP, DNS & WINS configurations
Check WSUS synchronisation logs
Confirm Group Policies settings
Check the up-time of servers, switches and routers
Test UPS battery performance
Make a hardware profile in case you need to roll back to last known config.
Test contingency remote access mechanisms
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