1.

 What is the
defined
process to
make a
knowledge
document a
favorite for  Mark for Review 
the (1) Points
personalized
toolkit you
are
building?

Request this in My Oracle Support Community

Click the Gold Star in the upper left of the

knowledge document to make it a favorite (*)

Call Oracle Support and ask them to make it a

favorite

Launch the Cloud Support portal and click the

gold star

Correct

2.  You can add content you access from the Cloud Support portal or
other resources to your personalized toolkit by creating a browser
bookmark

 Mark for Review 

(1) Points

True (*)
 False

Correct

3.  What benefits apply to becoming support accredited?

 Mark for Review 

(1) Points

Understand and implement suggested best

practices from the product support team

Deep dive into all aspects of Oracle E-Business

Suite functionality when deployed on Oracle
Cloud

Learn step-by-step actions to lift and shift your

on premise EBS deployment

Increase expertise across support tools and

self-service resources, leverage easy-to-
implement best practices, and save time to
drive productivity. (*)

Incorrect

4.  With an Oracle Cloud Infrastructure Compute or Oracle Cloud

Compute Classic subscription and our automation tools, you can
quickly provision new instances of EBS as well as Lift and Shift
your existing EBS instances from your infrastructure to Oracle
Cloud.

 Mark for Review 

(1) Points
 True (*)

False

Correct

5.  The business functionality of your Oracle E-Business Suite on

premise deployment does not change if you choose to provision a
new instance in Oracle Cloud. End users will leverage the
functions in the same way.

 Mark for Review 

(1) Points

True (*)

False

Incorrect

Staying Informed
(Answer all questions in this section)

6.  As a cloud service user, you can ONLY use Oracle Cloud
Customer Connect as your community resource.

 Mark for Review 

(1) Points
 True

False (*)

Incorrect

7.  Based on what we covered in the learning content, what is the

value to you of developing a team strategy to stay informed?

 Mark for Review 

(1) Points

We recommend that you only focus on

developing a personal strategy

The extended knowledge of your team may

help you identify relevant content for your
cloud service that you didn't know about and
makes it easier to monitor resources with more
users engaged (*)

Your team can help you learn how to use social

media

Incorrect

8.  You can choose to search using a browser like Google or Bing
(rather than My Oracle Support or Cloud Support). If you want to
drill down further into the content, you would need to log into My
Oracle Support to review the complete article.

 Mark for Review 

(1) Points
 True (*)

False

Correct

9.  What recommended best practice did the learning content

highlight regarding creating an approach to staying informed?

 Mark for Review 

(1) Points

Put together an approach that is targeted and

flexible and update it yearly for best results

Put together an approach that is targeted and

flexible so that it can evolve with you to
continue meeting your needs (*)

Bookmark or sign up for every document or

social media option to ensure you don't miss
any updates

Define your staying informed strategy early and

don't change it to keep it consistent

Correct
10.  What is the correct definition of Oracle Cloud Customer Connect?

 Mark for Review 

(1) Points

A new extended search option now available

from both My Oracle Support and Cloud
Support

A registration-based community for cloud users

(*)

Oracle E-Business Suite on Oracle Cloud

documentation available from docs.oracle.com

A filter that you set in My Oracle Support

Community (MOSC) to focus on cloud content

Correct

11.  You can elect to use the “Search Additional Oracle Sites” button
in both portals to search across multiple content sources. Filters
for Content Type let you choose options like blogs, case studies,
documentation, or product overview.

 Mark for Review 

(1) Points

True (*)

False
 Correct

Leverage Community Options

(Answer all questions in this section)

12.  If you are just starting to use Oracle Cloud Customer Connect as
one of your community options, you can quickly learn about the
functionality by selecting the Getting Started option on the home
page.

 Mark for Review 

(1) Points

True (*)

False

Correct

13.  We recommend the best practice of searching for existing content

before posting a new question to reduce duplicate questions in
the community and help you quickly take advantage of available
solutions.

 Mark for Review 

(1) Points

True (*)

False
 Incorrect

14.  Let's say that you are in My Oracle Support Community and have
selected your subspace from the Space List. What approach can
you take to easily review all the various types of content in this
subspace in a single view?

 Mark for Review 

(1) Points

You would select the OVERVIEW tab and then

review the types of actions available in this
subspace

There is no direct way to do this

You can click the CONTENT tab to see all the

various types of content available in this
particular subspace such as discussions and
ideas (*)

You have to post a new question in the ASK IT

field to see what's available

Incorrect

15.  Let's test your knowledge about searching My Oracle Support

Community (MOSC). If you type a search phrase in the ASK IT
field, possible solutions appear if available.

 Mark for Review 

(1) Points

True (*)
 False

Correct

16.  One of the key strengths about our community options is the
one-to-many dialogue.

 Mark for Review 

(1) Points

True (*)

False

Correct

17.  Oracle Cloud Customer Connect is available for cloud service

users and requires you to register.

 Mark for Review 

(1) Points

True (*)

False
 Correct

Build Your Personalized Toolkit

(Answer all questions in this section)

18.  Let's say you found a great resource in My Oracle Support that
you want to share with your team, like Oracle E-Business Suite on
Oracle Cloud Information Center, Doc ID 2204155.2. You could
click the email icon in the upper right to send them the direct link
and brief message about the resource.

 Mark for Review 

(1) Points

True (*)

False

Correct

19.  A key driver for the recommendation to create a personalized

toolkit is to increase productivity by quickly and easily finding
resources whenever you need them.

 Mark for Review 

(1) Points

True (*)

False
 Incorrect

20.  If you want to take advantage of automated notifications for your

favorites, where you do you enable Hot Topics Email
notifications?

 Mark for Review 

(1) Points

This is available under My Account in BOTH My

Oracle Support and Cloud Support portal

This is only available as an option under My

Account in My Oracle Support portal (*)

This is enabled automatically for you when you

make a knowledge document a favorite

You set this up by enabling subscriptions in

Oracle Cloud Customer Connect

Correct

2.Based on
Mark for Review 
what you
(1) Points
learned in
the video
learning
series,
which
description
best
defines
Oracle E-
 Business
Suite on
Oracle
Cloud?

This refers to a deployment where you physically upgrade

the on premise EBS installation and then change the
name to Oracle Cloud
Oracle E-Business Suite on Oracle Cloud is a new
subscription service that you download to replace your on
premise installation
You install your existing EBS on premise installation on
Oracle Cloud infrastructure, Oracle Cloud Infrastructure
Classic or Oracle Cloud at Customer (*)
This is another name for Oracle E-Business Suite that
only runs on Oracle Cloud Infrastructure Classic.

Incorrect

3. If EBS is running on Oracle Cloud, you have purchased a

Mark for Review 
cloud subscription and are covered by cloud policies (not part
(1) Points
of Premier Support branding/policies).

True (*)
False
6.We
Mark for Review 
recommend
(1) Points
that your
personal
approach to
staying
informed be
the SAME
as any other
user who has
implemented
Oracle E-
Business
Suite on
Oracle
Cloud.

True
False (*)
10.We
Mark for Review 
 highlighted (1) Points
a couple of
Information
Centers in
this module
that we
recommend
for your
personalized
toolkit.
What is the
best
definition of
an
Information
Center?

An Information Center is a type of knowledge document that provides a list

of links for the topic
An Information Center offers co-located content in a single source location
only for cloud services.
An Information Center offers co-located content in a single source location.
Links and content are dynamically updated to offer the latest options based
on filters set by the product support team (*)
An Information Center offers co-located content in a single source location.
Links and content are dynamically daily by the product support team.
13.To create
Mark for Review 
the most
(1) Points
robust
community
experience
for
yourself,
you can
leverage
both My
Oracle
Support
Community
(MOSC)
and Oracle
Cloud
Customer
Connect to
best meet
your needs.
 True (*)
False
18.Let's test
Mark for Review 
your
(1) Points
knowledge
of content
in your
toolkit. All
types of
content
can be
marked as
a favorite
using the
Gold Star.

True
False (*)

Correct

19. Your personalized toolkit can only be built in My Oracle

Mark for Review 
Support using the Gold Star
(1) Points

True
False (*)

You can create Favorites but also

browser bookmarks for content like
documentation

20. How often should you evaluate the resources in your toolkit?
Mark for Review 
(1) Points

As a best practice, you should review all the resources

once per month
Once you build your toolkit, there is no reason to change
it
Any time your role or product focus changes, it makes
sense to update the resources in your toolkit for best
alignment with your needs (*)
21.You need to
Mark for Review 
identify your
Selected (1) Points
Products (i.e.,
EBS on Oracle
Cloud:
Provisioning
and
Administration)
within Hot
Topics Emails
in order to get
notifications
against that
specific
product or
service.

True (*)
False

Incorrect

22. A key driver for the recommendation to create a

Mark for Review 
personalized toolkit is to increase productivity by
(1) Points
quickly and easily finding resources whenever you need
them.

True (*)
False

Correct

23. If you want to take advantage of automated

Mark for Review 
notifications for your favorites, where you do you
(1) Points
enable Hot Topics Email notifications?

You set this up by enabling subscriptions in Oracle

Cloud Customer Connect
This is only available as an option under My
Account in My Oracle Support portal (*)
This is available under My Account in BOTH My
Oracle Support and Cloud Support portal
This is enabled automatically for you when you
make a knowledge document a favorite

Correct
Patching for Oracle E-Business Suite on Oracle Cloud
(Answer all questions in this section)

24. What resource did we recommend if your role includes

Mark for Review 
administration activities like provisioning and
(1) Points
activating Oracle Cloud services, adding users who
manage services, or developing Oracle Cloud
applications?

Oracle E-Business Suite on Oracle Cloud FAQ

My Oracle Support certifications tab
Getting Started with Cloud from docs.oracle.com
(*)
Oracle Cloud Customer Connect

Incorrect

25. With Oracle E-Business Suite on Oracle Cloud, you

Mark for Review 
purchase (rather than subscribe to) EBS, and you retain
(1) Points
full responsibility for maintaining your own instances
(for example, patching to latest level).

True (*)
False

Incorrect

26. Your specific role may not directly involve patching,

Mark for Review 
but this is good foundational knowledge for you and
(1) Points
your team as you support Oracle E-Business Suite on
Oracle Cloud for your business.

True (*)
False

Correct

27. Which response applies to the process of using backup

Mark for Review 
and cloning utilities to move an existing EBS
(1) Points
installation from on premises to Oracle Cloud, where
the on premises environment is shut down, and the
 cloud environment becomes permanent?

Your responsibilities for running your Oracle E-

Business Suite on Oracle Cloud Infrastructure and
the associated database
Lift and Shift (*)
Requesting a quarterly patch for your environment
Oracle Cloud Infrastructure Classic

Incorrect

28. It is not possible to run older releases of Oracle E-

Mark for Review 
Business Suite on Oracle Cloud.
(1) Points

True
False (*)

In principle, any workload that

you can run in a certified on
premises environment can run
in Oracle Cloud. However,
before attempting a cloud
migration of EBS, we
recommend that you upgrade
to latest version of the
product.

29. You could explore running older releases of Oracle E-

Mark for Review 
Business Suite on Oracle Cloud in the recommended
(1) Points
patching resource, Getting Started with Oracle E-
Business Suite on Oracle Cloud (Doc ID 2066260.1).

True (*)
False

Incorrect

Service Requests and Guided Resolutions

(Answer all questions in this section)

30. In this module, we reviewed Obtaining Support for

Mark for Review 
Oracle Applications on Oracle Cloud - Infrastructure as
 a Service (IaaS) and Platform as a Service (PaaS), Doc (1) Points
ID 2181340.1. The purpose of this document is to help
you identify the correct problem category, so that your
issue can be routed to the appropriate team.

True (*)
False

Correct

31. Let's conduct a knowledge check on triggering of

Mark for Review 
guided resolutions in your SR. What field in the SR
(1) Points
creation flow triggers a guided resolution if one is
available?

Problem Description
Product
Problem Type (*)
Problem Summary

Incorrect

32. One of the best practices we identified in the learning

Mark for Review 
content is to quickly address any SR in what status?
(1) Points

Customer Working
Needs Attention (*)
New
Close Initiated

Correct

33. How can you access a Service Request Data Collection

Mark for Review 
(SRDC) document?
(1) Points

Directly by searching the Oracle Knowledge Base

It may be triggered during the SR creation process
Both 1 and 2 (*)

Correct
 34. What is the definition of a fully qualified Service
Mark for Review 
Request (SR)?
(1) Points

Any SR that was logged using My Oracle Support

or Cloud Support
A complete SR that includes all likely information,
including log files, that the Oracle Support
Engineer needs to begin the investigation of your
issue (*)
The Oracle Support Engineer has reviewed the
details of your new SR and 'Liked' it on social
media
It includes at least one attachment

Correct

35. We recommend you only use My Oracle Support to

Mark for Review 
monitor your SRs.
(1) Points

True
False (*)

Correct

SaaS Footprint and Next Steps

(Answer all questions in this section)

36. If you follow these steps, what task are you

Mark for Review 
performing? Steps: from the Ideas menu, you select
(1) Points
“Supply Chain Planning” from Supply Chain
Management. This takes you to the Idea Lab.

Locating my cloud service in Cloud Support for a

search of the Oracle Knowledge Base
Providing feedback on a knowledge document in
My Oracle Support
Responding to a poll in EBS on Oracle Cloud:
Provisioning and Administration (MOSC)
Creating an enhancement request in Oracle Cloud
Customer Connect (*)

Incorrect
37. What best practice was cited at the end of this module
Mark for Review 
related to next steps after you become support
(1) Points
accredited?

Implement all the recommendations within 5

business days
Add all the suggested resources to your toolkit
Implement a few best practices in the first 30 days
to drive productivity (*)

Incorrect

38. How do you know if a guided resolution is triggered

Mark for Review 
during the SR creation process?
(1) Points

Your SR will automatically proceed to the next step

in the process, Guided Resolutions
You will see a Chat window pop up with additional
questions to answer
You will see a red icon and a yellow box appear
after you fill in Problem Type (*)

Incorrect

39. Service requests for cloud services are best handled

Mark for Review 
using support.oracle.com/cloud (rather than My Oracle
(1) Points
Support).

True (*)
False

Incorrect

40. Let's conduct a knowledge check about use of Cloud

Mark for Review 
Support and your support identifiers. Which of the
(1) Points
following statements is correct?

As long as you already use My Oracle Support, you

can also use Cloud Support
There is a special flag under My Account in My
Oracle Support that you set to enable the Cloud
Support portal
You need to have at least one Support Identifier
(SI) associated with a cloud service (*)
1.You can only
Mark for Review 
have one type
(1) Points
of Oracle E-
Business Suite
implementation,
either on
premise or on
Oracle Cloud

True
False (*)
13.When is
Mark for Review 
community
(1) Points
a good
option for
your
question?

It is a good option for non-urgent questions

It is a good option for any type of question, even a severity 1 issue.
It’s a recommended resource for both non-urgent questions and questions
that do not involve your company-specific data. (*)
It is only recommended for questions on the latest version of your product or
cloud service

Correct
19.Aside
Mark for Review 
from
(1) Points
making
it easy
to find a
valuable
resource
again,
what
other
business
example
did we
cite in
the
learning
content
on the
value of
 your
toolkit?

You receive points in My Oracle Support Community for adding documents to

your toolkit
Your toolkit sends you automated reminders of what you have recently added
You found a great resource last week but cannot remember the name of it. You
just open your browser bookmarks and find it again (*)

Correct
29.Oracle E-
Mark for Review 
Business
(1) Points
Suite Cloud
Manager is a
graphical
user
interface that
allows users
to perform
tasks like
simplified
and
advanced
provisioning,
provision
from
backup,
clone
environment,
or delete
environment.

True (*)
False

Incorrect
33.An SRDC
Mark for Review 
document
(1) Points
helps you
narrow
down and
define the
problem,
and
identifies
log files or
 data
needed to
investigate
and
resolve
the issue.

True (*)
False

Correct
35.How can
Mark for Review 
you access
(1) Points
a Service
Request
Data
Collection
(SRDC)
document?

Directly by searching the Oracle Knowledge Base

It may be triggered during the SR creation process
Both 1 and 2 (*)

Correct