Quality Function Deployment

Project Title: QFD Samsung Galaxy Note 10 .

Project Leader: Yomar Aguilar, Domingo Sanchez
. .
Date: 5/27/2021
. . .
You need only to fill the white and blue cells. . . . .

Desired direction of improvement (↑,0,↓)

TENER UNA
TENER
BUENA
CONTAR CON POTENCIA TENER COMPATIBILAD
Functional Requirements (How) CONTAR CON ALMACENAMIE TENER (IGUAL O RESISTENCIA A AD CON NO PESAR MÁS TENER SEGURIDAD DE
SERVICIOS DE DISPOSITIVOS PANTALLA
→ SO NTO GOOGLE MAYOR A GOLPES Y BLUETOOTH, DE 190 GR. NITIDA DATOS
SUFICIENTE 146,000 RALLADURAS USB, ANDROID,
PUNTOS EN
IOS, WINDOWS
ANTUTU)

1: low, 5: high

Customer
importance rating Customer Requirements - (What)
↓
1 1 Precio 1 3 3 9 3 1 1 3 3
2 2 Potencia 3 9
3 3 Almacenamiento 9 1 1
4 4 Cámaras 1 1
5 5 Pantalla 3 9
6 6 Batería 3 3 1 1
7 7 Diseño 1 1 9 9
8 8 Certificación IP 1
9 Vida útil 3 1 3 3 9 1 1 9
10 Actualizaciones de software 9 3 3 3
9 11 Compatibilidad con otros dispositivos 3 3 9
Technical importance score 182 69 100 106 114 109 70 126 87
Importance % 17% 7% 9% 10% 11% 10% 7% 12% 8%
Priorities rank 1 10 6 5 3 4 9 2 8
Current performance
Target
Benchmark
Difficulty
Cost and time
Priority to improve

Comments/Conclusion:
Continuous Improvement Toolkit . www.citoolkit.com
 Correlation: + . -
Positive No correlation Negative

Relationships: 9 3 1
Strong Moderate Weak None

SEGURO

Competitive evaluation (1: low, 5: high)

Weighted Satisfaction Competitor Competitor Competitor

Score rating rating 1 rating 2 rating 3

9 36 3 3 3 1
24 4 4 3 4
33 4 3 3 2
8 4 4 3 4
60 4 1 3 2
48 4 3 3 1
140 4 3 3 3
8 4 4 4 4
9 351 4 2 3 4
180 4 1 3 4
165 4 4 3 1
90 1053 43 32 34 30
9% 100% 97.73% 72.73% 77.27% 68.18%
7

1: very easy, 5: very difficult

1: low, 5: high
ment Toolkit . www.citoolkit.com