Quality Function Deployment

Project Title:
Project Leader: . Correlation: + . -
Date: Positive No correlation Negative
. .
You need only to fill the white and blue cells. . . . Relationships: 9 3 1
Strong Moderate Weak None
. . . .
Desired direction of improvement (↑,0,↓)
Functional Requirements (How)
1: low, 5: high Customer Requirements - (What) → Engine Power Safety Competitive evaluation (1: low, 5: high)
Customer Space Weighted Satisfaction Competitor Competitor Competitor
↓ Accessaries
importance rating Score rating rating 1 rating 2 rating 3
1 5 Cost and time 9 9 90
2 4 Safety 9 3 48
3 0
4 0
5 0
6 0
7 0
8 0
9 0
Technical importance score 81 57 0 0 0 138
Importance % 59% 41% 0% 0% 0% 100%
Priorities rank 1 2 3 3 3
Current performance
Target
Benchmark
Difficulty 1: very easy, 5: very difficult
Cost and time 1: low, 5: high
Priority to improve

Comments/Conclusion:

Continuous Improvement Toolkit . www.citoolkit.com

Guide:
Fill in the “What's” the customer requirements and the importance rating per requirement.
Fill the “How's” listing the processes or characteristics that are needed to meet the customer requirements.
Fill in the matrix the impact that the 'How's' has on each 'What'.
Look at the bottom to see which “How” should be given highest priority.
 Weight Engine Power Cost of Productio Expected Life Dimentions 0 to 60 Acceleration
FAST
MPG
Safe
big
reliable
cheap
n