Add home country to approved list of countries
- User Manual
Date: Oct 2022
Version 1.0.0.0
Private and Confidential
This document contains information which is confidential and proprietary to the Federal Tax Authority. Any
dissemination, distribution, copying, use of or reliance upon the confidential and proprietary information contained
herein is unauthorized and strictly prohibited.
Document Control Information
Document Version Control
Version No. Date Prepared/Reviewed by Comments
1.0 01-Oct-22 Federal Tax Authority User Manual for EmaraTax Portal
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Annexure Section
The below are the list of User manuals that you can refer to
S. No User Manual Name Description
1 Register as Online User This manual is prepared to help you navigate through the
Federal Tax Authority (FTA) website and create an
EmaraTax account with the FTA.
2 Manage online user profile This manual is prepared to provide you an understanding
on Login process, user types, forgot password and modify
online user profile functionalities.
3 User Authorisation This manual is prepared to provide you an understanding
on Account Admin, Online User, and Taxable Person
account definitions and functionalities.
4 Taxable person dashboard This manual is prepared to help the following ‘Taxable
person’ users to navigate through their dashboard in the
Federal Tax Authority (FTA) EmaraTax Portal:
• Registered for VAT
• Registered for Excise
• Non-registered Taxpayer
• Tax Group
• Warehouse Keeper
• Freight Forwarder/VAT Clearing Company (TINCO)
• Excise Tax Clearing Company (TINCE)
5 Link TRN to email address This manual is prepared to help you navigate through the
Federal Tax Authority (FTA) website to Link TRN to New
Email Address.
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Navigating through EmaraTax
The Following Tabs and Buttons are available to help you navigate through this process
Button Description
In the Portal
This is used to toggle between various personas within the user
profile such as Taxable Person, Tax Agent, Tax Agency, Legal
Representative etc
This is used to enable the Text to Speech feature of the portal
This is used to toggle between the English and Arabic versions of the
portal
This is used to decrease, reset, and increase the screen resolution of
the user interface of the portal
This is used to manage the user profile details such as the Name,
Registered Email address, Registered Mobile number, and password
This is used to log off from the portal
In the Business Process application
This is used to go the Previous section of the Input Form
This is used to go the Next section of the Input Form
This is used to save the application as draft, so that it can be
completed later
This menu on the top gives an overview of the various sections within
the. All the sections need to be completed in order to submit the
application for review. The Current section is highlighted in Blue and
the completed sections are highlighted in green with a check
The Federal Tax Authority offers a range of comprehensive and distinguished
electronic services in order to provide the opportunity for taxpayers to benefit from
these services in the best and simplest ways. To get more information on these
services Click Here
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Table of contents
Document Control Information ....................................................................................................................2
Annexure Section......................................................................................................................................... 3
Navigating through EmaraTax ...................................................................................................................... 4
Table of contents ..........................................................................................................................................5
Introduction ................................................................................................................................................ 6
EmaraTax Login Page ................................................................................................................................... 7
User Type Selection ..................................................................................................................................... 8
Logged in User Dashboard ......................................................................................................................... 10
Business Visitor Refund Dashboard ............................................................................................................ 11
Instructions and Guidelines for Business Visitor Refund ............................................................................. 13
Refund Eligibility ........................................................................................................................................ 15
Acknowledgement ..................................................................................................................................... 18
Correspondences ....................................................................................................................................... 20
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Introduction
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EmaraTax Login Page
• You can login into the EmaraTax account using your login credentials or using UAE Pass. If you
do not have an EmaraTax account, you can sign-up for an account by clicking the ‘sign up’
button. If you have forgotten your password, you can use the “forgot password” feature to reset
your password.
• If you login via your registered email and password, on successful login, the EmaraTax online
user dashboard will be displayed. If you had opted for 2 factor authentication, you will be
required to enter the OTP received in your registered email and mobile number to successfully
login.
• If you wish to login via UAE Pass, you will be redirected to UAE Pass. On successful UAE Pass
login, you will be redirected back to the EmaraTax online user dashboard.
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User Type Selection
Step Action
(1) Click on 'User Type' to select special refunds.
Step Action
(1) Select the 'Special Refund' tile
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Step Action
(1) Click on 'Proceed' to proceed with special refunds
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Logged in User Dashboard
Step Action
(1) Click on 'Special Refund' tile to access the special refunds
Step Action
(1) Click here to view all your previous refund requests.
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Business Visitor Refund Dashboard
This dashboard displays information related to your previous Business Visitor refund requests.
You can add a new column to the table or filter the refund applications by its status. You can also
search for an application by the refund application number
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Step Action
(1) Click on 'New Refund Request' to initiate a new refund request
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Instructions and Guidelines for Business Visitor Refund
These are the instructions and guidelines which detail key information such as required
templates, supporting documentation, eligibility criteria and the expected time to complete this
refund request
Step Action
Mark the checkbox to confirm that you have read and understood the instructions and
(1)
guidelines.
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Step Action
(1) Click on 'Back' to go back to the previous page
Step Action
(1) Click on 'Start' to proceed to the refund request.
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Refund Eligibility
Only the countries with reciprocal arrangements can be found in the countries list. In case, your
company has branches in many countries, the refund is only available to the branch(es) which are
established in a country that has a reciprocal arrangement with UAE
Step Action
Click here to choose the country where your business is registered. If your country is not on the
(1)
listed, then select 'Other'
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If your country is not on the listed, then you can request the FTA to include your country by
completing the below section
Step Action
(1) Click here to select the country where your business is registered
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Step Action
Click on 'Add' to upload the approved trade agreement document between the selected country
(1)
and the UAE.
Step Action
(1) Click on ‘Submit’ to submit your request to the FTA for review.
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Acknowledgement
You have successfully submitted the application to add the country where your business
establishment is registered. Make a note of the application number for future references. You
can also access this application from the Business Visitor refunds dashboard.
Step Action
(1) Click on ‘Back to Dashboard’ to go back to dashboard.
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Step Action
(1) Click on ‘Download’ to download a copy of application submission acknowledgement
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Correspondences
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