Smart Watch Medical Alert

1- Introduction:
Hello, this is………. working with …….., how are you doing today?
2- Reason of the call:
I’m calling you today regarding the Medical life alarm, I believe you’re familiar
with it, right?
If No: (first time)
It’s a small life saving device, you wear it 24/7, wherever you go, it has a small
emergency button on it that you press in any case of emergency and you’ll
receive the immediate help that you need to your exact location.
If Yes: (If they already have an old device, make sure to mention that we’re not
the same old company, we’re the main provider for the upgraded version of the
medical alert)
We are actually calling you today to assist you to receive the upgraded version of
the medical alert, it has a couple of upgraded features and it’ll be exactly within
the same price range as the old device.
And also, I’ll help you to send back your old device, just to avoid any double
charging, so you’ll only have one monthly payment for the upgraded version.
(before proceeding with the process, we need to understand which version he
currently owns and how much he pays for it)
- So the device that you currently own, does it work with you inside and outside
your house, or just inside your home? (if the customer said that it works
outside his house that doesn’t mean it’s a GPS, it could be a home unit that has
a bigger range, so to double check we’ll ask the following)
- So it works with you all over the USA, wherever you go, or does it cover a
certain area around your house?
- And I believe it costs you around 40$, right? (don’t push the price, assume it,
so the customer can give you an exact number)

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 (no matter what device does the customer own, offer the upgraded version
not the same one, unless we have the same device but for a lower price)
3- Features:
- Medical Alert: (always explain all of the features, even if he has an old version)
For all Versions:
The Medical alert is a small life saving device, it comes in the shape of either a
necklace around your neck or a bracelet around your wrist, you wear it 24/7,
wherever you go, it has a small emergency button on it that you press in any case
of emergency and you’ll receive the immediate help that you need to your exact
location.
Also the device itself is completely water proof, which means that you can wash it
or clean it and take it with you in the shower, and it’s not affected buy any humidity
or sweat.
As I mentioned to you, if you press the emergency button you’ll be connected
automatically to one of our live trained operator who’ll be able to discuss your
emergency and send you the immediate help that you need to your exact location.
Also if you hold the button for a few second you could be connected to any of your
chosen emergency contacts, an emergency contact could be anyone you want, a
family member, a friend, a neighbor or even your doctor, we’ll set their information
in the device and if you want to reach them simply hold the button for a few
seconds and you’ll be connected to them, and we can add up till 10 emergency
contacts on your device.
Home unit Coverage:
The device will be able to detect your location anywhere inside your home and also
for 400 feet around your house.
GPS Coverage:
The device will be able to detect your location all over the USA, as it works with
GPS satellite tracking system, which means, even if you’re somewhere where
your phone doesn’t have signal, your device will be working with you perfectly
fine.

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Also it has a great free added feature, which is the automatic fall detection, if you
fall down or if you fainted and you’re not even able to press the button for help,
the device works with smart technology so it’ll be able to detect your fall from
your everyday movement, and will connect you to an operator who’ll ask you if
you need help, if you didn’t respond in a certain time he’ll send you help to your
exact location.
Smart Watch:
It’s the enhanced version of the medical alert that comes in the shape of a smart
watch, that has a small SOS button, that you press in case of any emergency, and
you will be automatically connected to a live, trained operator, who knows who
you are and has a copy of your medical profile and also has your exact location, so
they can get you the help that you need, and keep you safe and protected 24-7.
Also the Smart watch is completely water proof and has an automatic fall
detection feature, applied with the highest technology, to detect the normal body
movement form falling or fainting, and will automatically connect you to a live
operator who can make sure that you’re alright and if you didn’t respond they will
send immediate help to your location.
And unlike a cellphone, they don’t need a signal to use it, as it is working on GPS
tracking systems, and also they will have an Emergency contact person’s
information within the watch that they can reach with simply holding the SOS
button for a few seconds and they will be automatically connected.
The Price:
And because we understand that keeping you safe and your family safe is a
necessity not a luxury, we cover for you most of the expenses on the device, such
as the price of the device itself and also the shipping and handling fees, the only
thing that you cover from your own side, it’ll be a small monthly monitoring fee,
which around a 1.50 cents a day, which will be ...... a month.
So does it sound good for you?
Okay so I’ll set you up for your new device right away.

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(if the customer has an old device, mention to him at this point that you’ll help
him to send back his old device, to avoid any double charging, so he’ll be only
paying for the upgraded version only)

Additional Features that we can use to gain more solid interest:

1- A battery that could last y up to 3 days, which will work perfectly with
children or anyone who love outdoors activities, such as hiking or camping
trips, where you could easily get lost and have no signal, a smartwatch
medical alert works with Satellite GPS so you could reach help at any point
even if there is no signal where you are.
2- A Medical alert, have the option of setting up to 10 Emergency contacts,
within the watch, by holding the SOS button for a few seconds you’ll be
automatically connected to them, and also it works with Satellite GPS so
you could reach help at any point even if there is no signal where you are.
3- A Medical alert, is obviously a great option for Seniors, but also children
and Teenagers, who have a specific Medical conditions, such as diabetes or
heart conditions, because in case of an emergency they can Press the SOS
button, and they will be connected to a live trained operator, who has a
copy of their medical profile, and will be able to either help them on spot or
send immediate help to their exact location, which can be easily
determined with the Satellite GPS tracking system in the watch.
4- A Smart Watch Medical alert, is a multitasking device, especially for Heart
issues patients as it monitors your blood pressure, heartrate and also your
oxygen saturation.
5- Updating your step counts, your blood pressure, heartrate and also your
oxygen saturation, to a remote caregiver to keep you protected.

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4- Gathering information:
- I got here that your phone number is (000-000-0000), is it a landline or a
cellphone?
- Which one do you prefer the necklace or the bracelet?
- What is your Date of Birth? (Month/Day/Year)
- What is the physical address that you wish to receive your device on?
- So who would you like to add as your emergency contact? (Name-Relation-
Phone number) (If he doesn’t have someone in mind right away, when they
receive the device they can call the customer service department and they’ll
help them to add anyone they want)

5- Payment Method:
(When asking about a payment method, our main priority is through a Bank Card,
if we are absolutely sure that the customer doesn’t have one, we can proceed
with a Bank account)
So how would you like to cover your payment, through a Debit or a Credit
Card?
(If the customer said that he doesn’t have any of these cards, we make sure in
multiple ways:
- How do you pay your bills?
- Examples: So You don’t own a Visa, Master
Card, American Express or even a discover Card)
Bank Card:
Would you like to cover your payment through a Debit or a Credit
Card? (Visa, MasterCard, American Express or even a Discover Card)

- Can you confirm with me the Expiration date, to make sure that your card is
Valid? (Month/Year)
- What is the Card Number?
- If you flip the Card, you’ll see three small digits on the back of the card, can
you confirm it?
- How do you see your name exactly written on the card?
- What date would you like to be charged on every month?

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Bank Cards details:

- Bank Cards are either Credit or Debit Cards - Both, Credit and Debit Cards,
have 4 Different types:
1- Visa: will always start with number 4, consists of 16 digits, CVV code on
the back side of the card
2- Master Card: will always start with number 5, consists of 16 digits, CVV
code on the back side of the card
3- Discover: will always start with number 6011, consists of 16 digits, CVV
code on the back side of the card
4- American Express or Amex: will always start with number 37, consists of
15 digits, CVV code on the front side of the card

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Bank Account: (if the customer has no cards)
Would you like to cover it through a checking or a savings account?
(if it’s a checking account ask him to grab his check book, if it’s a savings account
ask him to grab his saving book or in some cases they will have a card that has the
account number on it)

- Name of the Bank

- At the bottom of the cheque, you’ll find a straight number of lines, confirm
it set by set:
- Routing Number (will always be the first 9 digits, and we can search it up on
google, using the city and state of the bank that gave him the cheque)
- Account number (could be the second or the third set of numbers, could be
any number of digits, could also start with multiple Zeros)
- Cheque Number (could be the second or third set or on the right top corner
of the cheque, will always be 3 or 4 digits)
- Customer’s Name on the cheque
- What date would you like to be charged on every month?

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Confirmation:

Activation fee:
There is an extra 10 $ AS A ONE TIME PAYMENT for the activation fee on your
medical alert system, only for the first month, just to receive your device fully
activated and ready to work, that means your first payment will be (…) and
starting from the second month your payment will be only (…)
Contract:
There is 36 months agreement on the medical alert system which means your
system doesn`t need to be upgraded and it doesn`t need to be changed for at
least 3 years (and the payment will be the same it will never goes up), so in case if
you would like to cancel it or send it back within this period you will pay 75$ as a
cancelation fee but for sure you will not pay this amount of money as long as you
are keeping the device with you, as it will be the most upgraded version so you
don`t have to send it back ever.

6- Closing and Recording:

So now everything is set up for you, what I’m going to do now is that I’ll read back
your information in a very small recording to save and guarantee your rights.

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Recording:
Hello this is ………… and I am a medical alert specialist I believe I am speaking to
Mr./Mrs. ………

I am calling you today cause you are qualified to receive the medical alert
system which is small device like a necklace around your neck or a bracelet
around your wrist you can wear it all the time it has a button on it so if you
have any emergency case you can push that button and we will send you
the immediate help in a few seconds

I believe you are familiar with it right?

I got here that your phone number is (000-000-0000)

Your Date of birth is (Month/Day/Year)

Your Address is (Street Name, City, State, Zip Code)

Okay good so which one do you prefer the Necklace or the bracelet?

You made a great choice actually

And who would you like to add as your emergency contact person?

So would you like to cover your monthly payment through your debit or
credit card / Checking or Savings account?

. Let him confirm the bank info.

Okay so right now everything is perfect and we will charge you (00.00 $) on
today`s date.

Thank you for being with me and I wish to help you for many years, just stay with
me on the line so I can connect you to the shipping department.

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Rebuttals:
I am not sure that I need it:
This is for your own protection and safety, in case that you go through any
emergency and you cannot get the help yourself, but with simple push of a button
at any time you will find the immediate help right away, with a live, trained
operator, who knows who you are and has a copy of your medical profile and also
has an exact location, so they can get you the help that you need, and keep you
safe and protected 24-7.
I don’t think I can afford it.
This is only a 1.60 cents a day for your own safety, and we cover the rest of the
expenses for you, because we understand that the safety of you and your family is
a necessity not a luxury, the price of the Medical alert that retails for at least
300$, will be covered for you as well as the shipping and handling fees.
What would happen when I press the button? Does it connect me to 911 or
what?

No, it will connect you to a live, trained operator, who knows who you are and has
a copy of your medical profile and also has an exact location, so they can get you
the help that you need, and keep you safe and protected 24-7.
And if you press on the button for a couple more seconds you will be connected
to an Emergency Contact, that you selected, it could be your partner, any one in
your family or even your doctor.
Why do I need it, I can use 911?
I understand what you’re saying, but a 911 dispatcher, will not know who you are
until you till him, and you could be in a situation where you can’t even do that, in
addition our live, trained operator, knows who you are and has a copy of your
medical profile and also has an exact location of you, and if you pressed the
button and didn’t answer they will send immediate help to your location,
someone who is also trained and aware of your medical profile.

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In addition, you could be in a life threatening situation where you don’t have your
phone, or it doesn’t have signal in it, and our Medical Alert, works with Satellite
GPS tracking system.

I have my phone with me all the time:

Okay, I understand you, but if fall down in the shower or in your house or even if
you faint, your phone won’t be that beneficial, on the other hand the Smart watch
is completely water proof and has an automatic fall detection feature, applied
with the highest technology, to detect the normal body movement form falling or
fainting, and will automatically connect you to a live operator who can make sure
that you’re alright and if you didn’t respond they will send immediate help to your
location.
I don’t have any problems with the one that I have, I don’t want to change it:
The one that you have is good but We got a lot of complains about the old
version that is currently in the market, that's why all of the providers are
upgrading the current version with a more enhanced version for the same price
but with better and newly added features, such as the automatic fall detection
feature, applied with the highest technology, to detect the normal body
movement form falling or fainting, and will automatically connect you to a live
operator who can make sure that you’re alright and if you didn’t respond they will
send immediate help to your location.
A Smart Watch Medical alert, is a multitasking device, especially for Heart issues
patients as it monitors your blood pressure, heartrate and also your oxygen
saturation, and Updating your data, to a remote caregiver to keep you protected.
What should I do with the old one I have?
We will help you to return it and cancel the old payment, so you’ll be only paying
for one device which is the most upgraded version in the market.
First we ask for the box (The info for the old company will be written on it) or The
charger or The Back side of the device (a small thing connected to the phone

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looks like an answering machine) or A bank statement (and check if there is any
name or phone number written on)
Once you get the name or the phone number you can google it and provide the
customer with the shipping address and ask him to send it back.
If the customer wants to pay Money Order or Cash?

Unfortunately, we are not accepting money order or even cash because we are
not sure who are you sending the money to or with so we are trying to keep you
in the safe side that`s why we deal with your bank directly because the bank will
never charge you any money without your permission. Also, it’s the same
whether it's taken out of a bank card or a bank account, but using the bank card
will let you know on spot if your payment went through or not, also it will
guarantee for you that the process will be a lot faster like you will be receiving the
device within the next 3 to 5 business days, but using your bank account will take
longer for you to get the device, within 2 to 3 weeks.

Why are you asking me for my bank information?

This is to make sure that you have a valid payment method and you can cover the
payment monthly.

Why do you need me to get the cheque book?

Because I have here some numbers and some information that I want to confirm it
with you to make sure we got it right. (Routing number)

I won’t confirm with you my bank info or my card information:

Sir/Mam…we are asking for the card number or the bank info, to make sure that I
am talking to the Account holder, your card number is already written on the card
so anyone can see it and read it but no one can use it except you the primary card
holder.

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your card number is not a security info but the security info is your SOCIAL
SECURITY NUMBER, YOUR PASSWORD this information don`t share it with
anybody over the phone.

This call is totally secured under the federal government supervision, I am not
allowed to ask you for any security info, I am just making sure that you will have a
valid payment method.
I don’t know who you are.
We are the main provider for the enhanced version of the medical alert that
comes in the shape of a smart watch and authorized by the
federal government that’s why we are calling you.
From where did you get my number?
We are calling all of our senior citizens just to get them more safe and protected.
We usually get our data from our marketing SEOs

Our Devices:

Medical Alerts:

Home Unit: (it has two forms, according to the customer’s phone type, both are
exactly the same price and the same features, they have a different installation)
1- Both the Landline and the Cellular work inside the house and 400 feet
around the house.
2- It costs a 34.95 monthly fee
3- If the customer wanted two devices we need to differentiate, if he wants
two pendants for the same device within the same house (Ex: spouses), it’ll
be for 34.95 + and additional 10 dollars for the extra pendent, but the
following month, it’ll be 34.95$ for both pendants.
If he wants two pendants for two people who live in different houses, it’ll
be two separate systems. (34.95$ + 34.95$)

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GPS: (works with satellite tracking, so works with both landlines and Cellphones)
1- Covers all over the USA
2- It costs 39.95 monthly fee
3- If the customer wanted two devices, the first GPS Device will have a 39.95$
monthly fee and the second GPS Device will have a 34.95$ Monthly fee.

Smart Watch:
(works with satellite tracking, so works with both landlines and Cellphones)
1- Covers all over the USA
2- It costs 49.95 monthly fee
3- A Smart Watch Medical alert, is a multitasking device, especially for Heart
issues patients as it monitors your blood pressure, heartrate and also your
oxygen saturation.
4- Updating your step counts, your blood pressure, heartrate and also your
oxygen saturation, to a remote caregiver to keep you protected.

Payment Plans:

Quarterly Landline: 104.85

Annually landline: 419.4
Quarterly Cellular:104.85
Annually Cellular: 419.4
Annually GPS: 479.4
Semiannual GPS: 239.7
Quarterly GPS: 120
2 GPS for 75 (39+34)
2 home unit for extra 10$ onetime payment on the extra pendant

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