4.
Troubleshooting
4. Troubleshooting
4-1. Troubleshooting
1. Set custom mode as follows before beginning a repair.
• Resolution: 1600x900
• H-frequency: 55.540kHz
• V-frequency: 60 Hz
2. If the screen is blank, check whether the power cord is connected correctly.
3. The circuits to check:
• When the raster does not appear: The Function PCB, Main PCB, I/P PBA
• When 5V is generated but a blank screen is displayed: Main PCB
• When 5V is not generated: I/P PBA
4. “Press the MENU button and hold down the, “ (Enter, Source)” button for more than five (5) seconds to return the monitor to
factory mode.
4-1
4. Troubleshooting
4-2. When the Power Does Not Turn On
- When turning on the Power button after connecting the power cable, the LED at the front of the
Symptom
monitor does not operate.
- When turning on the Power button after connecting the power cable, the LED at the front of the
monitor does not operate.
- Check the IP board power fuse and the IP board output power.
Major checkpoints
- Check the connections for the IP board and the Main board inside the monitor.
- Check the Main board power part and also check whether there is any abnormal output at any of
the other output terminals.
IC602
CN600
IC601
Yes Check the connection status for
the function assy.
Is DC 5V measured at pins 5, 6 of the
CN600 connector when pins 3, 4 are No
Replace the IP board.
0V?
Yes
IIs DC 3.3V measured at pin 3 of IC601 No Check the circuits related to
Diagnostics when pin 1 is DC 5V? IC601.
Yes
Is DC 1.8V measured at pin 2 of IC602 No Check the circuits related to
when pin 3 is DC 5V? IC602.
Yes
Check and replace the IP board.
Caution Make sure to disconnect the power before working on the IP board.
4-2
4. Troubleshooting
4-2-1. Circuit diagrams when the power does not turn on
4-3
4. Troubleshooting
4-3. When the screen is blank (Analog)
Symptom - Even though the LED power turns on, the screen is blank when connecting the VGA cable.
- Even though the LED power turns on, the screen is blank when connecting the VGA cable.
- Check the D-sub cable connections.
Major checkpoints
- Check whether the LVDS cable is connected correctly to the panel.
- Check whether the lamp connector of the panel is connected correctly to the IP board.
CN 400
IC 200
X 201
R111, R114, R118
Check the signal cables and
their connections.
Yes
No Check and replace the circuits
① Is X201 oscillating correctly?
related to X201.
Yes
② Do the RGB inputs appear at R111, No Check the R111, R114, and
R114, and R118? R118 input terminals.
Yes
Do the ③ Hsync and ④ Vsync No Check the circuits related to
Diagnostics waveforms appear at pins 32, 33 of IC200.
IC200, respectively?
Yes
Do output signals appear at pins 8 to 30 No Check the circuits related to
of CN400? CN400.
Yes
Is DC 5V measured at pins 1, 2, and 3 No Check the +5V_Panel signal
of the CN400? and the BL_EN signal.
Yes
Check and replace the panel.
Caution Make sure to disconnect the power before working on the IP board.
4-4
4. Troubleshooting
4-3-1. When a blank screen is displayed (Analog)
4-5
4. Troubleshooting
4-3-2. Waveforms when no screen is displayed (Analog)
① ③
4-6
4. Troubleshooting
4-4. When a blank screen is displayed (Digital)
Symptom - Even though the LED power turns on, the screen is blank when connecting the DVI cable.
- Even though the LED power turns on, the screen is blank when connecting the DVI cable.
- Check the DVI cable connections.
Major checkpoints
- Check whether the LVDS cable is connected correctly to the panel.
- Check whether the lamp connector of the panel is connected correctly to the IP board.
CN 400
IC 200
X 201
R111, R114, R118
Check the signal cables and
their connections.
Yes
No Check and replace the circuits
① Is X201 oscillating correctly?
related to X201.
Yes
No Check the R100, R101, R103,
② Do the inputs appear at R100,
and R107 input terminals.
R101, R103, and R107?
Diagnostics Yes
Do output signals appear at pins 8 to 30 No Check the circuits related to
of CN400? CN400
Yes
Can DC 5V be measured at pins 1, 2, No Check the Panel EN signal
and 3 of CN400? and the BL_EN signal.
Yes
Check and replace the panel.
Caution Make sure to disconnect the power before working on the IP board.
4-7
4. Troubleshooting
4-4-1. Circuit diagrams when a blank screen is displayed (Digital)
4-8
4. Troubleshooting
4-4-2. Waveforms when a blank screen is displayed (Digital)
① ②
4-9
4. Troubleshooting
4-5. Error Examples and Actions
Error Appearance Symptoms and Actions Remarks
Symptom: DVI signals are not recognized. *On how to input DDC, refer to the
training manual.
Cause: This error occurs because the PC cannot
recognize the mode information since the
DVI DDC is not input to the monitor.
Action: Input the DVI DDC.
Symptom: A full white screen is displayed regardless of * A Full White pattern is a feature of a
the signals when turning on the monitor. TN panel when no video signals are
supplied.
Cause: This error occurs when only lamp power
is supplied and the video signals are not
input to the panel due to an LVDS cable
connection error.
Action: Replace the LVDS cable or connect the
cable correctly so that the video signals can
be supplied to the panel.
Symptom: When connecting the DVD, noise occurs on
the screen.
Cause: The HDCP key is not inserted.
Action: Enter the HDCP key. (See page 4-17.)
4-10
4. Troubleshooting
4-6. Adjustment
4-6-1. Service Adjustment Conditions
1. Precautions before a Service Adjustment
1) Check whether the devices for the service adjustment are operating normally.
2) Secure a space that is sufficiently wide for disassembling the monitor.
3) Prepare a soft mat on which the monitor will be disassembled.
2. Entering Service Mode
Entering: Menu Brightness 0 Contrast 0 Hold down the Enter button for five (5) seconds.
Exiting: Power OFF Power ON
3. Basic Service Items to Perform after Replacing a Board
1) Check the PC color adjustment status.
2) Input DDC (input both of Analog and Digital).
3) Check whether the appropriate MCU code for the model is input.
4) Hard power the monitor off after entering service mode and performing a reset.
4. DDC EDID Data Input
1) Use when updating the AD board code.
2) Download the WinDDC program, DDC Input program, and Hex and DDC files appropriate to the model through the
Quality Control department of Samsung Electronics. Install the jig and input the data, as shown in the figure.
Monitor needing
adjustment
MTI-2031
DDC Manger
Parallel
Connector
(25P Cable)
Connect Monitor
(Signal Cable)
4-11
4. Troubleshooting
4-6-2. Service Function Specifications
Checking the Code Version
1. Check the MCU code version and checksum after entering SVC Mode.
2. Entering SVC Mode
- Adjust the Brightness and Contrast values to 0.
- Hold down the Enter button for five (5) seconds.
- The SVC Function OSD is displayed.
- To exit the SVC Function, turn the power off.
3. Safe Mode
- When the input signal is higher than the supported frequency of the product, safe mode gives users some time (one
minute) to change the video card settings to the Recommended Mode settings.
Panel information
Select the Auto Auto option
Select the PixelShift option.
Country
Scaler Vender
Micom version
Micom checksum
Service Mode (Moving around)
1. Press the + button to move to other items.
4-12
4. Troubleshooting
2. Press the - button to change the setting to On or Off.
When replacing the panel
After replacing the panel, move to the Panel item and hold down the Menu button for five (5) seconds.
The Ch. No is incremented by 1 and then both the On Time and Cycle are set to 0.
This number is incremented by 1.
4-13
4. Troubleshooting
Inputting the DDC Data
4
5
Use the DDC Manager MTI-2050 version or later.
1) Click the Open [F5] icon.
2) Select a port.
3) Open a DDC file.
4) Select a date and click the OK [Save] button.
5) Click the Next [OK] button.
6) Enter the serial number and then press the Enter button
※ When inputting digital data after inputting analog data, repeat steps 2 to 5.
4-14
4. Troubleshooting
Inputting the MCU Data
1) Check the following options.
- Manufacture: MSTAR
- Device Type:TSUM16_ROM128K_ext_flash
- Communication Port: DSUB15 (Analog)
- External Memory: PMC25LV010E
2) Click the LoadFile button, select an MCU code file, and then click the Open [O] button.
4-15
4. Troubleshooting
3) Click the Auto Program button.
4) When programming and verification are complete, hard power the monitor off and then on again.
4-16
4. Troubleshooting
Inputting the Code (HDCP)
1. Run the service.exe file.
2. Click the HDCP button.
4-17
4. Troubleshooting
3. Click the HDCP Write button and select MStar_HDCPKEY.
4. Inputting the HDCP key is completed.
4-18
