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INTERVIEW QUESTIONS AND ANSWERS
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INTERVIEW
QUESTIONS SALESFORCE DEVELOPER
1. Can you explain the differences between a custom object and a standard object in
Salesforce?
In Salesforce, a standard object is a pre-built object that is provided by Salesforce out of the box,
such as Accounts, Contacts, and Opportunities. These objects have a predefined set of fields and
behaviours and can be customized to a certain extent to fit the needs of the organization. A
custom object, on the other hand, is a user-defined object created to store information specific
to an organization. Custom objects do not come with predefined fields or behaviours and need
to be fully configured by the user. Custom objects can be related to other objects in the system,
such as standard objects or other custom objects, and can also be used to create custom tabs
and custom apps.
2. How do you create a custom object in Salesforce?
A custom object in Salesforce is a user-defined data type that can be used to store information
specific to an organization. It can be used to store data that is not already captured in the
standard Salesforce objects, such as Accounts, Contacts, and Opportunities. Custom objects can
have their own fields, relationships, and data validation rules. They can also be used to create
custom tabs, reports, and dashboards. Custom objects can be created to store data such as
products, events, or any other data that is specific to an organization. Custom objects are created
in the Salesforce Setup menu and can be accessed and managed in the Salesforce App.
To create a custom object in Salesforce, you can follow these steps:
• Go to the Setup menu in Salesforce.
• Under the Build section, click on Create > Objects.
• Click on the New Custom Object button.
• Fill in the required information, such as the object’s label and plural label.
• Define the object’s properties, such as fields and relationships.
• Click on the Save button to create the object.
• You can also create a custom object using the Salesforce CLI.
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3. What do you mean by multitenancy?
Multitenancy is the basic technology used by clouds to share IT resources securely and cost-
efficiently. A cloud uses the technology of multitenancy to share IT resources securely among
multiple applications and tenants that use the cloud just like a bank wherein many tenants share
a hidden, common infrastructure, cost-effective and yet utilize a defined set of highly secure
services, with total privacy from other tenants. Some clouds make use of virtualization-based
architectures to isolate tenants while some others use custom software architectures to get the
job done.
4. What is Force.com?
Force.com is the leading cloud application development platform that is in use today that
supports more than 100,000 organizations and 220,000 deployed apps. Various individual
enterprises and commercial Software as a Service vendors trust the platform to deliver strong,
reliable, and Internet-scale applications. In order to meet the high demands of its large user
population, its foundation is a metadata-driven software architecture that enables multitenant
applications.
5. Define Salesforce lightning.
Salesforce Lightning is inclusive of the Lightning Component Framework and some exciting tools
for developers. It makes building responsive applications for any device much easier.
6. What do you know about the Lightning Usage App?
The Lightning Usage App allows you to monitor the adoption and usage of Lightning Experience
in the organization, with metrics like daily active Lightning Experience users, the most visited
pages in Lightning Experience. Also, the app lets you monitor login metrics in the company.
7. What are Aura components?
Aura components are the reusable and self-contained units of an app. They generally represent
a reusable section of the UI and can range from a single line of text to an entire app in granularity.
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8. Describe the Lightning component framework?
Well, the Lightning Component framework is a UI framework used for developing single-page
applications for mobile and desktop devices. As of Spring ’19, we can build Lightning components
using two programming models which are: The Lightning Web Components model and the
original Aura Components model. Lightning web components are the custom HTML elements
that are built using HTML and modern JavaScript. Moreover, Lightning web components and Aura
components can coexist and interoperate on a page.
9. What is the full form of SLDS?
SLDS stands for Salesforce Lightning Design System.
10. What are the core design principles of Lightning Experience UI?
Lightning Experience UI has the following core design principles:
• Clarity – Eliminates ambiguity. Enables people to see, understand, and then act with
confidence.
• Consistency – Creates familiarity and strengthens intuition by applying the same solution to
the same problem.
• Efficiency – Streamlines and optimizes workflows. Intelligently anticipates the need to help
people work better, smarter, and faster.
• Beauty – Demonstrates respect for people’s time and attention through thoughtful
craftsmanship.
11. Explain the role of page layouts?
Page layouts are the point-and-click tools that let application developers organize buttons, fields,
and related lists on record detail pages. Though they do not provide much flexibility in how sets
of information are displayed. Fields should always appear above related lists, buttons should
always appear above fields, and s-controls and custom links can only be placed in specific areas.
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12. What do you know about Visualforce?
Visualforce is actually a framework that lets developers build sophisticated, custom user
interfaces that can be hosted natively on the Lightning platform. The Visualforce framework
consists of a tag-based mark-up language, similar to HTML, and a set of server-side standard
controllers that make basic database operations like queries and saves, very easy to perform.
13. Mention the benefits of Visualforce.
Visualforce has the following benefits:
• User-friendly development
• Model-View-Controller style development
• Integration with other Web-based user interface technologies
• Concise syntax
• Hosted platform
• Data-driven defaults
• Automatically upgradeable
14. What is a standard controller?
A Visualforce standard controller is a set of rules that specify what happens when a user interacts
with the components specified in the associated Visualforce mark-up, like when a user clicks on
a button or a link. Alongside, controllers provide access to the data that should be displayed on
a page and can modify the behaviour of components.
15. Give the full form of CRM.
Customer Relationship Management
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16. What are the provisions of sales cloud?
The Sales Cloud provides you with everything that you need to manage your business. Generates
the best leads, manages opportunities through sales pipeline and cultivates relationships with
the existing accounts. Also, forecasts revenues, sets up sales territories, and organizes your reps
into selling teams.
17. Define Chatter.
Chatter is a platform in collaboration with Salesforce that allows teams to talk effortlessly in real-
time. It is like the social media platforms that we use in our personal lives but built for work.
18. What is the use of API client certificate?
The API client certificate finds its use by workflow outbound messages, delegated authentication
HTTPS callouts, and the AJAX proxy. The API client certificate should be only known to the
organization, for security purposes.
19. Define canvas?
Canvas is an outstanding way of building a composite app. For instance, we can embed an order
page from an external system and have it share data with Salesforce.
20. What is the Salesforce Mobile app?
The Salesforce mobile app is ready-made for iOS and Android. Standard pages work on the
Salesforce app. Custom Visualforce UI requires tweaks to make pages responsive. However, for
the best user experiences on mobile devices, use Salesforce’s declarative tools to optimize
mobile navigation, compact layouts, and actions for mobile users.
21. Define the custom report types?
Custom report types give access to customize objects in Salesforce, or the views of standard
objects, which your administrator configures. For instance, your administrator can create a
custom report type that provides access to Opportunities and related fields from Products. Thus,
you can report on Opportunities for a given product.
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22. What do you mean by Hierarchical relationships?
Hierarchical relationships are a special kind of lookup relationships that are available only for the
user object. It allows the users to use a lookup field to associate one user with another that does
not directly or indirectly refer to itself.
23. Define indirect lookup.
An indirect lookup relationship is meant to link a child’s external object to a parent standard or
custom object. When we create an indirect lookup relationship field on an external object, we
specify the parent object field and the child object field in order to match and associate records
in the relationship. In particular, we select a custom unique, external ID field on the parent object
to match with the child’s indirect lookup relationship field, the values of which come from an
external data source.
24. What are lookup filters?
Lookup filters are basically the administrator settings that restrict and control the valid values
and lookup dialog results for lookup, master-detail, and hierarchical relationship fields.
25. Explain the external object relationships.
External objects support the standard lookup relationships, that make use of 18-character
Salesforce record IDs so as to associate related records with each other. Moreover, data that is
stored outside a Salesforce organization often doesn’t contain those record IDs. So, two special
types of lookup relationships are available for external objects that are external lookups and
indirect lookups.
26. What is an app?
An app is basically a collection of items that work together for serving a specific function. The
Salesforce apps come in two flavours: Classic and Lightning. So, the classic apps are created and
managed in Salesforce Classic, and Lightning apps are created and managed in Lightning
Experience. Moreover, we can customize both types of apps to match the way the users work.
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27. What is a Subtab?
A subtab app is a collection of tabs which appear on the Chatter profile page. Moreover, a subtab
app can consist of both default and custom tabs.
28. What is the purpose of Salesforce for Wealth Management?
Salesforce for Wealth Management is meant for wealth management professionals who usually
advise high net worth clients. It helps in building deeper customer relationships, effectively
support compliance processes and integrate key systems to drive user adoption.
29. What do you mean by Roll-up summary?
A roll-up summary field finds its use in calculating values from related records, like those in a
related list. We can create a roll-up summary field so as to display a value in a master record
based on the values of fields in a detailed record. Moreover, the detail record must be related to
the master through a master-detail relationship.
30. What is the purpose of Salesforce sites?
Salesforce sites enable the creation of public websites and applications which are directly
integrated with a Salesforce organization without requiring users to log in with a username and
password. So, we can publicly expose any information stored in the organization through a
branded URL of one’s own choice. Moreover, we can make the pages of the site match the look
and feel of the company’s brand.
31. Define Site.com?
Site.com is a web content management system that makes it simpler to build dynamic, data-
driven web pages fast, edit content in real-time, and also manage the websites.
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32. Explain the use of Metadata API?
Well, metadata API is useful in deploying changes. We can retrieve, deploy, create, update, and
delete customization information for organizations like Experience Cloud sites, custom object
definitions, and page layouts. Hence, using Metadata API is ideal when the changes are
complicated or when there is a need for a more rigorous change management process and an
audit process for managing multiple work streams.
33. Define Salesforce limit.
Salesforce limits the number of total and active rules in an organization, the number of time
triggers, and the actions per rule. Moreover, it processes a limited number of daily emails and
hourly time triggers.
34. What do you mean by workflow rule?
A workflow rule makes the workflow actions into motion when the designated conditions are
met. So, one can configure workflow actions in order to execute immediately when a record
meets the conditions in a workflow rule, or set time triggers that execute the workflow actions
on a particular day. Moreover, if a workflow action isn’t executed yet, one can see and modify it
in the workflow queue.
35. What is Apex?
Apex is a robustly typed, object-oriented programming language that lets developers execute
flow and transaction control statements on the platform of Salesforce.
36. Explain the use of Quick Start?
The Quick Start offers Trailhead resources to learn core Aura components notions and a short
tutorial that builds an Aura component to manage selected contacts in the Salesforce mobile app
and Lightning Experience. Developer Console creates all the components. The tutorial uses
various events to create or edit contact records, and view related cases.
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37. What is Salesforce CLI?
The Salesforce CLI is a robust command line interface that simplifies the development and builds
automation while working with a Salesforce organization.
38. What do you mean by an Apex class?
An Apex class is basically a template or a blueprint using which Apex creates the objects. Classes
consist of various other classes, user-defined methods, exception types, variables, and static
39. What is the meaning of test data?
Test data is basically set up inside the test method. This can be time-consuming as we add more
test methods. If you have various test methods, then the put test-data creation in a test utility
class and call the utility class from multiple test methods. The next unit shows you how to take
advantage of a test utility class and add more test methods.
40. Simplify Salesforce.
Salesforce is a cloud-based platform that helps businesses manage client relationships more
effectively. It serves as a kind of one-stop shop for all matters relating to sales, customer service,
and marketing.
41. Can you describe Salesforce’s primary features?
Certain key features of Salesforce exist, including contact and opportunity management, sales
forecasting, collaboration tools, analytics, and a mobile-friendly dashboard.
42. Why is Salesforce considered an essential tool for businesses today?
Salesforce has become necessary due to its ability to centralize customer data, streamline
processes, and provide insights to help companies to improve their customer relationships, all of
which can lead to increased sales and growth.
43. What is a Salesforce Platform Developer’s job description?
A Salesforce Platform Developer works on building, deploying, and integrating custom
applications on the Salesforce platform to address unique business needs.
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44. How does Salesforce assist businesses in enhancing their customer service?
By providing a centralized, easy-to-use platform, Salesforce allows companies to quickly access
customer information, track customer interactions, and resolve issues more efficiently.
45. In what ways does Salesforce contribute to marketing efforts?
Salesforce offers various tools for email marketing, social media marketing, SEO, and customer
journey mapping. These tools help businesses better understand their audience and develop
more targeted marketing strategies.
46. How does Salesforce facilitate data-driven decision-making?
Salesforce provides businesses with customer data and analytic tools to reveal trends and
insights, enabling more informed, data-driven decisions.
47. Why do companies of varying sizes prefer Salesforce?
Businesses of all sizes prefer Salesforce because of its scalability. As a company grows, Salesforce
can grow with it, adapting to new needs and challenges.
48. How can Salesforce aid in creating long-term connections with clients and nurturing
leads?
Salesforce helps track all interactions with potential leads, allowing businesses to provide
personalized communication and service. The software also supports long-term relationships
through tools that facilitate regular engagement and customer feedback.
49. What are a Salesforce Platform Developer’s main responsibilities?
These developers are responsible for building custom applications, integrating these applications
with other systems, maintaining the software, and troubleshooting any issues.
50. What does it mean to be a certified Salesforce Platform Developer 1?
Answer: This certification signifies that the holder has demonstrated proficiency in creating
custom applications on the Salesforce platform, with a strong understanding of the Apex
programming language, Visualforce, and Lightning components.
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51. Can you explain the Salesforce development architecture?
The Salesforce development architecture is organized into layers: database, data access, logic,
and user interface. This structure allows for flexibility in how developers create and customize
applications.
52. What role do Lightning components play in Salesforce?
Lightning components allow to the creation of complex UI requirements and enable the creation
of reusable and customizable components for the Salesforce user interface. They facilitate
quicker development and better user experiences.
53. What qualifications must one possess in order to obtain the Salesforce Platform
Developer 1 certification?
To achieve this Salesforce Platform Developer 1 certification, one should understand Salesforce’s
MVC architecture, Apex, Visualforce, Lightning components, and data modelling. Also, problem-
solving skills and experience with object-oriented programming are beneficial.
54. How does a Salesforce Platform Developer interact with data models?
In order to specify how data is organized within Salesforce, developers interact with data models.
They can create and manage different data models like objects, fields, and relationships to build
functional applications.
55. Why is understanding core development concepts vital for a Salesforce Platform
Developer?
Comprehending core development concepts like MVC, object-oriented programming, data
structures, and databases is critical as they form the foundation for building, managing, and
optimizing custom applications in Salesforce.
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56. How does a Salesforce Platform Developer contribute to an organization’s business
process?
A Salesforce Platform Developer can automate manual processes, create custom apps to address
unique needs, and integrate Salesforce with other systems. These contributions can lead to
increased efficiency and productivity within an organization.
57. What is the Apex programming language, and why was it created?
Salesforce created the proprietary programming language known as Apex. It was designed to
allow developers to build complex business processes, custom logic, and web services directly on
the Salesforce platform.
58. How do Apex triggers work, and why are they important?
Apex triggers are automated procedures executed when specific actions occur within Salesforce,
like creating, updating, or deleting records. They’re important because they can help maintain
data integrity and implement custom business logic.
59. What fundamental elements, such as classes, methods, and inheritance, makeup Apex?
Apex classes serve as templates for building things. What these objects can perform is defined
by their methods or functions. A class can inherit methods and properties from another class,
encouraging modularity and code reuse.
60. How does Apex increase Salesforce’s functionality?
Apex allows developers to write custom code, which means they can create functionality that
goes beyond Salesforce’s out-of-the-box features. This makes Salesforce incredibly flexible and
adaptable to a business’s specific needs.
61. Can you give an illustration of a task that was automated using Apex?
Apex can automate tasks such as sending an email alert to a sales rep when a high-value
opportunity is created or updating the status of related records when a specific event occurs.
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62. What function does Apex serve in the data management of Salesforce?
Apex can create, read, update, and delete (CRUD) operations on data. It’s also used to implement
complex validation rules, workflows, and calculations on data.
63. How does Apex facilitate customization in Salesforce?
Apex provides the flexibility to customize Salesforce beyond its standard functionality. You can
write custom business logic, create new data objects, and develop interfaces using Apex.
64. What is the significance of event-driven programming in Salesforce using Apex triggers?
Event-driven programming allows certain codes to execute when specified events occur. Apex
triggers enable this in Salesforce, allowing automatic updates and actions based on record
changes.
65. Could you give an illustration of how Apex manages inheritance?
In Apex, a subclass of a class can inherit methods and attributes from the superclass of the same
class. For example, if you have a superclass called ‘Animal’ with properties like ‘size’ and ‘weight,’
a subclass like ‘Dog’ can inherit these properties and have additional ones, like ‘breed.’
66. What is Visualforce, and what role does it play in Salesforce?
Salesforce’s Visualforce framework enables programmers to create unique user interfaces. It’s a
tag-based mark-up language, similar to HTML, that works with Apex to create dynamic, data-
driven pages and components.
67. How do Visualforce and Apex work together?
Apex and Visualforce work hand-in-hand in Salesforce. Apex handles the business logic and data
manipulation, while Visualforce is responsible for the presentation layer. You could say that
Visualforce is the ‘face’ of Apex—it allows the data and processes defined in Apex to be
interacted with in a user-friendly way.
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68. Can you describe some common Visualforce components?
Developers can utilize Visualforce components to build bespoke pages because they are premade
user interface elements. For example, ‘apex: page’ represents a Visualforce page, ‘apex: form’ is
used to create forms, ‘apex: input Field’ allows for user input, and ‘apex: output Text’ displays
text.
69. How does Visualforce contribute to custom UI development in Salesforce?
Salesforce’s Visualforce makes it simple to build custom and unique user interfaces. With its
extensive library of pre-built components and its integration with Apex, developers can quickly
create custom pages, components, and applications that perfectly match their requirements.
70. Why is Visualforce preferred for building custom interfaces in Salesforce?
Visualforce allows developers to go beyond the standard Salesforce UI, enabling them to create
custom pages that better reflect their brand and meet their specific business needs.
71. What relationship does there have between Visualforce pages and Apex controllers?
Visualforce pages and Apex controllers work together in Salesforce’s MVC architecture. The
Visualforce page (the ‘view’) interacts with the user, while the Apex controller (the ‘controller’)
handles the business logic and interacts with the database.
72. How is user interaction and data presentation handled by Visualforce?
Visualforce handles data presentation through its extensive library of UI components. As for user
interaction, it integrates with Apex to handle form submissions, navigation, and data updates.
73. What difficulties might you run into when utilizing Visualforce?
Some challenges include dealing with Visualforce’s tag-based syntax if you’re unfamiliar with it,
managing the state in a stateless environment, and ensuring good performance when working
with large amounts of data.
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74. Give an example of a challenging Visualforce page you’ve made.
For instance, I once made a custom Visualforce page for a client that included a multi-step form
with a conditional rendering of fields based on previous inputs. This involved extensive use of
Apex to handle the complex business logic.
75. How do you ensure Visualforce pages are performant and user-friendly?
Some ways to ensure this include minimizing the amount of data being transferred, using
pagination for large data sets, and following best practices for responsive design so pages look
and function well on any device
76. The Salesforce Lightning Component Framework: What Is It?
A contemporary UI framework for creating dynamic, responsive web apps for desktop and mobile
platforms is the Salesforce Lightning Component Framework. It enables developers to create
reusable components using HTML, JavaScript, and CSS.
77. How is a Lightning component structured?
A Lightning component bundle consists of several resources: a component file for the mark-up,
a controller file with client-side JavaScript logic, a helper file for shared JavaScript functions, a
style file for CSS, and optional documentation, design, and SVG files.
78. Why are Lightning Components important in Salesforce development?
Lightning Components allow developers to build modern, responsive, and dynamic interfaces on
the Salesforce platform. They make it possible to build unique components that may be applied
to various applications, speeding up development and improving maintainability.
79. How do Lightning components enhance the user experience in Salesforce?
Lightning components enable a responsive and dynamic user interface, making Salesforce
applications more interactive. This leads to a more engaging, intuitive user experience.
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80. How does the Lightning Component Framework support the development of mobile
apps?
The Lightning Component Framework is designed with a mobile-first approach. It provides tools
and extensions for creating mobile apps with responsive design and modern UI elements,
ensuring a consistent user experience across all devices.
81. Can you give an example of a situation where using Lightning Components would be
preferable to Visualforce?
For a project requiring a highly interactive and responsive interface, especially on mobile devices,
I would choose Lightning Components. They offer better performance and are more aligned with
modern web development practices.
82. How can Lightning components interact with Apex in Salesforce?
Lightning components can interact with Apex to execute server-side logic. For example, a
Lightning component can call an Apex controller method to retrieve data or perform actions in
the Salesforce database.
83. What are some challenges faced while working with the Lightning Component
Framework?
Some common challenges include handling JavaScript’s asynchronous nature, ensuring
compatibility across different browsers, and optimising component performance when working
with large volumes of data.
84. Can you explain what SOQL and SOSL are?
The languages SOSL and QL (Salesforce Object Query Language and Salesforce Object Search
Language, respectively) are used to create queries to extract data from Salesforce. SOQL retrieves
specific fields and records, whereas SOSL is used for text-based searches across multiple objects.
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85. SOSL v/s SOQL. Explain.
SOQL is great for detailed, field-level queries, while SOSL is better for broad-text searches. SOQL
can retrieve related object data through relationship queries, but SOSL cannot.
86. How does Salesforce use SOQL and SOSL?
Salesforce uses SOQL and SOSL to retrieve data from its database. This data can then be displayed
to users, used in calculations, or used to trigger business processes.
87. What criteria would you use to decide whether to use SOSL or SOQL in a certain situation?
If I need to retrieve specific fields or related records, I will use SOQL. If I need to perform a text
search across multiple objects or areas, I will use SOSL.
88. The ‘WHERE’ clause in SOQL serves what function?
The ‘WHERE’ clause in SOQL filters results based on specific conditions. It helps to retrieve only
those records that meet certain criteria.
89. Can you explain how to use SOQL’s relationship queries?
Relationship queries in SOQL let you retrieve data from related records. For example, if you
wanted to retrieve the names of all contacts associated with a certain account, you could use a
relationship query.
90. How would you write a SOSL query to search across multiple objects?
A SOSL query that searches across multiple objects could look like this: “FIND ‘John Doe’ IN ALL
FIELDS RETURNING Account (Id, Name), Contact (First Name, Last Name, Email), Lead (Id, Name,
Email).” This would return any accounts, contacts, or leads where ‘John Doe’ appears in any field.
91. What are the SOSL and SOQL restrictions?
Both SOQL and SOSL have governor limits to prevent excessive resource usage. SOQL is limited
to returning 50,000 records in a single query. SOSL can search a maximum of 2,000 records at a
time.
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