Notes
Notes
2. You need to apply for leave at work? Which method of communication will you use?
5. What are the types of words we should use for verbal communication?
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Class 10 Communication Skills
9. Which of these is NOT an appropriate non-verbal communication at work?
(b) 20% communication is done using body movements, face, arms, etc.
11. Put a X mark against the actions below which are examples of bad non-verbal
communication.
• Scratching head x
• Standing straight
• Sitting straight
• Biting nails x
• Firm Handshake
• Clenching jaws x
• Intense stare x
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Class 10 Communication Skills
13. Which of these are examples of negative feedback?
(a) I hate to tell you this but your drawing skills are poor.
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Class 10 Communication Skills
(d) This is Abdul’s notebook.
21. Identify the object, verb and subject in the sentence, ‘The car crashed into a tree.’
22. Identify the indirect object in the sentence, ‘The band played music for the audience.’
(a) Switch off the fan. (b) Sheila has gone to the market.
1. Fill correct nouns and verbs from the given options to complete the sentence in the table
given below.
Noun Verbs
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Class 10 Communication Skills )
C. Subjective question
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Class 10 Communication Skills
2. List the different types of verbal communication. Include examples for each verbal
communication type.
Small Group This type of communication takes place when there are more than two
Communication people involved. Each participant can interact and converse with the
rest.
Examples
1. Press conferences
2. Board meetings
Public Communication This type of communication takes place when one individual
addresses a large gathering.
Examples
1. Election campaigns
2. Public speeches by dignitaries
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Class 10 Communication Skills
3. Give two examples of non-verbal communication.
Ans: Use of gestures and sign language are two examples of non-verbal communication.
4. Draw any five common signs used for Visual Communication. Explain what each
conveys and where did you see it?
1. No parking zone: This sign informs drivers that they can’t park their vehicle in specific
location.
2. No entry: This sign indicates that entry into the area is forbidden.
3. Danger warning: This sign indicates an immediate hazard which, if not avoided, will result
in death or serious injury.
4. Under CCTV surveillance: This sign notify people of surveillance cameras posted within
the vicinity.
5. No mobile phone: This sign indicates to both employees and visitors that the use of mobile
phones on site or in a particular area is not permitted.
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Class 10 Communication Skills
5. What do you mean by feedback? Let’s take a scenario. Radha is your co-worker.
Together you are making a report on how to manage the waste in your store. Since she has
not finished her part of the report on time, the whole report has got delayed and the
manager has given you both a warning. Write down the feedback you would like to give your
co-worker on managing time. Try to keep the feedback specific and polite.
Ans. Feedback is the final component and one of the most important factors in the process of
communication since it is defined as the response given by the receiver to the sender.
Feedback to Radha
You are a great asset to the team. You are very professional and focused on your work. Despite
the difficult deadlines for the report on how to manage the waste in your store, you maintain a
positive attitude. You respond to problems without getting angry or frustrated. You often stay late
working and are very conscientious of timelines and resources. Your most outstanding “value”
from what I have seen is your attitude towards continuous improvement. Whenever you have free
time I see you studying or looking over someone’s shoulder trying to troubleshoot a problem. It
would benefit the entire department if you paid more attention to the delivery time.
6. Write down the common communication barriers you may come across when you
move to a new city or country.
Ans. The common communication barriers a person may come across when move to a new city
or country are:
Physical Barriers: Physical barriers are the environmental and natural conditions that act as a
barrier in communication in sending messages from sender to receiver. For example: text
messages are often less effective than face-to-face communication.
Linguistic Barriers: The inability to communicate using a language is known as language barrier
to communication. Language barriers are the most common communication barriers, which cause
misunderstandings and misinterpretations between people. For example: slang, professional
jargon and regional colloquialisms can make communication difficult.
Cultural Barriers: Cultural barriers is when people of different cultures are unable to understand
each other’s customs, resulting in inconveniences and difficulties.People sometimes make
stereotypical assumptions about others based on their cultural background, this leads to difference
in opinions and can be a major barrier to effective communication.
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7. Identify the conjunctions and prepositions from the list below and write these in the
correct box.
Over, Because, Under, And, Since, In, At, Although, Or, Up, On, Beside
Ans.
Conjunction Preposition
Because, And, Since, Although, Or Over, Under, In, At, Up, On, Beside
Statement
Question
Exclamatory
Order
9. Which is your favourite food, dish or cuisine? Write two paragraphs about your
favourite food, dish or cuisine. Each paragraph should have a minimum of five
sentences. Make sure you follow all the rules about sentences and paragraphs you
have learnt.
Ans. I am very foodie. I love to eat. Among the number of foods Pizza is my favorite food because
it tastes and smells fabulous. My Mom cooks the best Pizzas in the world. I always ask her to
make Pizza.
In Pizzas too I love cheese Pizza a lot. This is because cheese pizza is healthy and makes me
strong. To create fun we also organize pizza races in terms of who can eat the maximum number
of pizzas. I can eat many pizzas faster at a time and I always win the race.
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Class 10 Communication Skills
10. What do you mean by 7 Cs of effective communication.
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Unit 2: Self Management Skills
(a) Self-confidence
(b) Communication
(c) Self-motivation
(d) Self-esteem
(a) Internal
(b) Intermediate
(c) External
(d) Extensive
3. Ravi works hard to get the best student award at the end of
year.
(a) Internal
(b) External
Stress Management is about making a plan to be able to cope effectively with daily
pressures. You have to make a suitable plan for your daily life routines so that it
would not put hard pressure on you. If you are not able to manage yourself to the
increasing pressure this will led to stress.
Our main goal is to maintain a balance between life, work, relationships, relaxation
and fun. By doing this, you are able to manage stress-related problems in your daily
life
2. List your favourite stress management technique and elaborate on why you
find it the most effective for you.
• Physical exercise and fresh air - Doing yoga, meditation and deep breathing
exercises help in proper blood circulation and relaxes the body. Which will help to
become more active.
• Healthy diet - Eating a balanced diet, such as Dal, Roti, vegetables and fruits will
give the strength to do daily work efficiently.
• Positivity - Focussing on negative aspects of life will add more stress. Instead, learn
to look at the good things and stay positive. For example, instead of feeling upset over
scoring less in a test, try to maintain a positive attitude and look at ways to improve
the next time.
•Sleep - A good night’s sleep for at least 7 hours helps the brain and body get
recharged to function better the next day.
•Holidays with family and friends - Going to a relative’s place, such as your
grandparents’ house or a new place during your summer vacations can help to break
from the normal routine and come back afresh.
Ans. In SMART goals ‘S’ stands for Specific goal. A specific and clear goal answers
six questions. Who is involved in the goal? What do I want to do? Where do I start?
When do I start and finish? Which means do I use? Why am I doing this? For
Example:
6. What is time management and how can you manage your time?
Ans. Time management is the ability to plan and control how you spend the hours of
your day well and do all that you want to do.
Step-1 Organise
• We plan our day-to-day activities.
• We make a timetable that we follow.
• We keep our surroundings and study table clean.
• We put things back where they belong.
• It helps us save time!
Step-2 Prioritise
• We make a to-do list that has all our activities and we rank them in the order of
importance. For example, you may rank doing homework as the most important task.
It helps us to get the most important task done first and also to track what is pending.
Step-3 Control
• We have control over our activities and time.
• We avoid time-wasters like chatting on the phone, surfing gossip sites, etc., and
focus on more important things.
Step-4 Track
• We identify and note where we have spent our time. This will help us analyse if we
have used our time effectively or not. It also helps us to identify time-wasting
activities.
Ans. Tracking your time helps you gain perspective on your life, so you can
determine whether the way you spend your time is true to your priorities and what’s
important to you. By tracking your time you can
A) Turn on
B) Hover
C) Right-click
Answer (A)
Q2. What is the term used when you press and hold the left mouse key and move
the mouse around?
A) Highlighting
B) Dragging
C) Selecting
D) Moving
Answer (B)
Q3. Which of the following is a valid file extension for Notepad file?
A) .jpg
B) .doc
D) . txt
Answer (D)
Q4. Which one of the following shortcut keys is used to paste a file?
A) Ctrl + c
B) Ctrl + p
C) Ctrl + v
D) Ctrl + x
Answer (C)
A) Ctrl+x
B) Ctrl+c
C) Ctrl+z
D) Ctrl+y
Answer (B)
Q6. What happens if you leave a device plugged in even after it is charged
100%?
A) It can break.
Answer (C)
Answer (C)
Answer (A)
A) Turn the keyboard upside down and shake it to remove foreign material.
Answer (D)
C) Use anti-virus
Answer (B)
Q11. Which of the following trap small children into inappropriate relations?
A) Online predators
B) Worms
C) Trojan Horse
D) Anti-Virus
Answer (A)
C) Name of a person
Answer (D)
A) Backspace key
B) Delete key
C) Enter key
D) Space bar
Answer (B)
A) Ctrl+V
B) Ctrl+F
C) Ctrl+H
D) Ctrl+Z
Answer (C)
Q15. The number of alignment present are possible in MS Word
A) 2
B) 4
C) 3
D)5
Answer (B)
Trick: Left, Right, justify and center
Ans. The label on this key can be either ENTER or RETURN, depending on
the brand of the computer. The ENTER or the RETURN key is used to move
the cursor to the beginning of a new line. In some programs, it is used to
confirm the work which is being done.
Ans. In any school, each teacher has a separate cabinet where they keep the
files of different students or classes on separate shelves. Similarly,
information on a computer is stored in electronic files, which can be put into
separate folders. It is easier to manage the electronic files as they can be
simply copied, moved, renamed or even deleted.
4. What are the steps you will perform to save a text file in Ubuntu? Ans.
The steps to save a text file in Ubuntu are:
1) Click on the Save button.
5) Click on Save.
(i) Keyboard: Clean a keyboard with a soft brush to remove crumbs and dust
particles.
(ii) Screen: Wipe the screen with a soft cloth to remove any finger marks.
(iii) Be careful with food and drinks: Avoid eating and keeping glasses of
water or cups of coffee near a computer.
(iv) Handle devices carefully: Handle and move your laptop carefully and
avoid dropping or banging it against a hard surface.
(v) Keep the computer cool: If a computer, laptop or mobile device gets
overheated, the internal parts can be damaged. The CPU has an internal fan
to keep it cool. We should make sure the fan is functioning. Avoid leaving a
device in the sun or in a closed car. We should be careful when using a laptop
while sitting in bed and make sure that the fan is not covered.
(viii) Do not run too many programs at a time: When too many programs
are running at the same time, the computer can become slow and even crash.
If a program/app is not being used, it should be closed so that other programs
can work smoothly.
6. How can you increase the performance of a computer? Ans. The ways
to increase the performance of a computer are:
Ans. The various ways to protect our data from theft and viruses are:
(a) Use passwords to log in to your computer: Use passwords that are
difficult to guess. Passwords are difficult to hack if they are a mix of small (For
example ‘a b c d’) and capital letters (For example, ‘H J E R’), numbers (For
example ‘8 7 6 5’) and special characters (For example, ’% ^ # $’). This would
prevent unauthorized people from using your computer.
(b) Install Anti-virus and Firewall: Anti-viruses and Firewalls monitor the
data coming in and out of a computer and prevent viruses from entering. Anti-
viruses can also detect and clean viruses that may have entered a computer.
(c) Encrypt Data: This is usually done by banks and companies in which
important customer information is stored. They can encrypt their entire hard
disk using the encryption feature in Windows (Bitlocker). This would force
users to use a decryption password (or key) before starting the computer thus
preventing unauthorized usage.
(d) Secure sites: Give details of your credit card or bank account only on
secure sites. See in the address bar of the browser. If the site address starts
with https://and a lock symbol, then it is safe to give your credit card and bank
details
Unit 4: Entrepreneurial Skills
A. Here are some stories of some entrepreneurs. Tick the option for the
quality they are showing.
(a) hardworking
(b) confident
(c) patient
2. Susheela decides to sell her company tyres in Sri Lanka. It does not
sell and she has a loss. She apologises to the people who work for her.
She says she will plan better next time. She...............................
(d) is creative
B. Tick the correct option for the function that the entrepreneur is doing.
1. Ali has a diamond factory. He pays his employees on the 1st of every
month.
2. Mary buys bulbs for her business from Noida. She learns that bulbs
are cheaper in Faridabad. So, she decides to start buying bulbs from
there.
(a) Makes decisions
3. Rehnuma has two people who work for her. Every day, she spends
one hour with them to learn about what they’ve done that day.
D. WriteTrue or False
Fulfil Customer Needs: Entrepreneurs find out what people want. Then, they
use their creativity to come up with a business idea that will meet that
demand.
Use Local Materials: Entrepreneurs use the material and people available
around them, to make products at low cost.
Help Society: They make profits through activities that benefit society. Some
entrepreneurs work towards saving the environment, some give money to
build schools and hospitals. This way, the people and area around them
becomes better.
Create Jobs: With the growth of a business, entrepreneurs look for more
people to help them. They buy more material, and from more people.The also
hire more people to work for them.
Lower Price of Products: As more entrepreneurs sell the same product, the
price of the product goes down. For example, when more mobile phones were
getting sold in India, the cost of the phone became lesser.
Divide Income: The entrepreneur divides the business money into many
groups. He/she spends money to buy material, pays rent of the building and
salaries to people.
(a) 18
(b) 17
(c) 15
(d) 20
2. Why do you think the United Nations has made the 17 Sustainable
Development Goals?
The 17 SDGs have been made to take care of important issues facing
businesses, governments and society. Some of these issues are poverty,
gender equality, water use, energy, climate change and biodiversity.
Countries are now making policies and regulations that will promote
sustainable systems needed in all economic sectors to provide a
secure, affordable and sustainable economy.
Clean Water and Sanitation: We must make efforts to make India free of
open defecation by building toilets and creating awareness towards sanitation.
We must take measurable steps by promoting awareness to keep water
sources clean.
Affordable and Clean Energy: Using solar power i.e Power generated using
the sun does not cause pollution as it does not require burning of non-
renewable fuels, such as coal. Use of biogas is also an eco-friendly
alternative to natural gas.
(a) study and find good jobs to take care of ourselves and our families.
(c) learn and develop skills so that we get added value in our community.
4. help others by including everyone whether they are small or big, girl or boy,
belong to any class or caste.
1. Save energy by switching off lights and fans when not in use.
3. donate things we do not use such as clothes, books, furniture, food, etc.
4. Buy and eat seasonal fruits and vegetables from local growers.
Water: Tons of plastic is found in the seas, which is killing marine life.
Protect Life on Land: Cutting of trees is leading to soil erosion and making
land dry and unusable for cultivation. Planting more tree to replace the ones
that we have cut is an important step towards sustainable development.