Service Management in Cloud
Computing
This presentation explores service management in cloud computing. We'll
cover key challenges and optimization strategies. Integration approaches
and governance frameworks are also included. Finally, we'll look into future
trends and technologies.
by Mithra B
The Evolution of Cloud Service Management
Cloud service management has evolved significantly. It started from traditional IT service management (ITSM). Now, it embraces
cloud-native practices. Automation and agility are essential for modern service delivery.
ITSM Roots Cloud Adoption Automation
Origins in traditional IT service Shift towards cloud-native practices. Increased reliance on automation tools.
management.
Key Challenges in Cloud
Service Delivery
Cloud service delivery faces unique challenges. Security and compliance
are paramount. Managing complex environments can be difficult. Integration
with legacy systems is another hurdle.
1 Security 2 Complexity
Ensuring data protection and Managing diverse cloud
compliance. environments.
3 Integration
Connecting with existing legacy systems.
Service Governance and Compliance Frameworks
Effective governance ensures consistent service delivery. Compliance frameworks like SOC 2 and GDPR are crucial. Policies and
procedures should align with business objectives.
Governance Compliance Alignment
Establishing clear policies and Adhering to regulatory standards. Matching services to business goals.
procedures.
Infrastructure as a Service (IaaS)
Management Techniques
IaaS management involves virtual machines and storage. Automation tools
streamline resource provisioning. Monitoring and scaling are essential for
performance.
Provisioning
Automating resource allocation.
Monitoring
Tracking performance metrics.
Scaling
Adjusting resources as needed.
Platform as a Service (PaaS) Optimization Strategies
PaaS optimization focuses on application deployment. Containerization and orchestration enhance efficiency. Continuous integration and
delivery (CI/CD) accelerate development.
2 Orchestration
1
Containerization
CI/CD
3
Software as a Service (SaaS) Integration
Approaches
SaaS integration involves APIs and middleware. Single sign-on (SSO) improves user experience. Data synchronization ensures
consistency across applications.
1 APIs
2 SSO
3 Synchronization
Performance Monitoring and
Operational Intelligence
Real-time monitoring detects anomalies and bottlenecks. Log analysis
provides insights into system behavior. Dashboards visualize key
performance indicators (KPIs).
Monitoring Analysis
Detecting performance issues in Gaining insights from log data.
real-time.
Dashboards
Visualizing key performance metrics.
Cost Management and Resource
Optimization
Cloud cost management involves analyzing spending patterns. Resource optimization
identifies underutilized assets. Rightsizing instances reduces unnecessary expenses.
25% 100%
Savings Visibility
Potential cost reduction via optimization. Complete cost transparency.
Automated
Automation
Streamline Resource Optimization
Future Trends and Emerging Cloud Service
Management Technologies
AI and machine learning enhance automation and insights. Serverless computing simplifies application deployment. Edge computing
extends cloud capabilities to remote locations.
These trends will shape the future of cloud service management.
Thank You!
