BASIC COMMUNICATION ADVANCED COMMUNICATION
FEATURES Including clarify conciseness Included messaging unified
courtesy and active listening communication rich
effective communication also communication services and
involves being able to convey advanced messaging lntegrated
your internet and understand with other such as be fore
the other person purpose delivery status location
STRUCTURES Verbal nonverbal visual written Can refer to the use of advanced
and listening formal technologies to shate
communication takes place information and interact
through employees between system and devices lt
environment attention to can also refer to advanced
messages communication skills
STRATEGIES Included active listening Active listening empathetic
nonverbal communication and communication customizing
feedback communication communication approaches
customize considering focusing based on the cudience providing
interests instead of positions constructive feedback utilizing
SCOPE Is the range of situations and Can refer to the use of advanced
methods used to exchange technologies communication
information and ideas skills or theories
OUTCOMES Included clear communication The ability to communicate
ative listening and conflict clearly and effectively resoulue
resolution these out comes can conflicts and build relationships
help improve relationship