Tell me something about yourself.
I am Rhea Ebora, a Bachelor of Secondary Education graduate majoring in
Social Studies. I am an organized, detail-oriented, and hardworking individual
with strong communication and interpersonal skills. I have experience in
tutoring and administrative tasks, which have enhanced my ability to handle
customer concerns efficiently. I am eager to apply my skills in a professional
setting and contribute positively to your team.
Why do you want to work here?
I want to work here because I admire your company’s reputation for
excellent customer service and employee development. I am confident that
this role will allow me to grow professionally while utilizing my
communication and problem-solving skills to provide exceptional customer
support.
What do you know about the call center industry/agents’ work?
The call center industry provides customer support, sales, and technical
assistance to clients through various communication channels such as
phone, email, and chat. A call center agent’s primary responsibilities include
resolving customer concerns, handling inquiries, and ensuring
customer satisfaction while maintaining professionalism and efficiency.
Why should I hire you?
You should hire me because I am a quick learner, hardworking, and
adaptable to different work environments. I have strong communication
skills, patience, and the ability to handle customer concerns efficiently.
Additionally, my experience in tutoring has strengthened my ability to
explain complex topics clearly, which is essential in customer service.
Why do you want to work in a call center?
I want to work in a call center because it offers career growth, stability,
and an opportunity to enhance my communication and problem-
solving skills. I enjoy interacting with people and helping solve their
concerns, and I believe that working in a call center will allow me to excel in
this area.
Why did you resign from your previous company?
I resigned from my previous company because I wanted to explore
new career opportunities where I can grow professionally and apply my
skills in a dynamic work environment. I am eager to take on new challenges
and expand my experience in customer service.
What are your strengths and weaknesses?
✅ Strengths:
Strong communication and interpersonal skills
Quick learner and adaptable to different situations
Highly organized and detail-oriented
Patient and good at problem-solving
❌ Weaknesses:
I tend to be a perfectionist, which sometimes slows me down
I am still working on handling multiple tasks under extreme pressure,
but I am improving my time management skills
What is your expected salary?
I’m expecting 18 thousand salary, because I heard it from my friends that is
working in your company.
Can you work on weekends? Shifting schedules? Do overtime work?
Graveyard shifts?
Yes, I am willing to work on weekends, shifting schedules, overtime,
and even graveyard shifts as required by the job. I understand that
flexibility is essential in the call center industry.
How do you see yourself five or ten years from now?
In five to ten years, I see myself growing within the company, taking on
leadership roles, and continuously improving my skills in customer service
and management. I aim to develop professionally and contribute to the
success of the company while achieving personal career growth.
1. How can you describe red to a blind person?
Red is the feeling of warmth from the sun on your skin, the heat of fire, or
the sensation of excitement and intensity. It’s the emotion of love and
passion, like a strong heartbeat. Red is also associated with urgency, like the
warmth in your cheeks when you're excited or embarrassed.
2. How did you get here from your house?
I took a familiar route from my house to this location. First, I prepared ahead
of time to ensure I arrived on schedule. I used public transportation,
following the usual path while staying aware of the surroundings. Throughout
the journey, I remained focused and mindful of the time, just as I would in a
professional setting where punctuality is important.
3. Describe your favorite movie.
One of my favorite movies is [insert your favorite movie]. It’s about [briefly
summarize the plot]. What I love about it is the way it combines
[action/emotion/comedy] with a meaningful message. The characters are
well-developed, and the storyline keeps you engaged from start to finish. It
also teaches a valuable lesson about [friendship, determination, family, etc.],
which makes it even more impactful.
4. How do you tie your shoelace?
Tying a shoelace is a simple but precise process. First, I take both laces and
cross them over to form an "X." Then, I pull one lace under and tighten it.
Next, I form a loop with one lace, wrap the other around it, pull it through to
create a second loop, and tighten. This method ensures the shoelace stays
secure, just like how I ensure my work is done efficiently and correctly.
5. If you could be a superhero, who would it be and why?
If I could be a superhero, I would be Spider-Man because he is
resourceful, responsible, and quick-thinking under pressure. Like him, I
believe in doing my best to help others and adapting to challenges with
confidence. Plus, his agility and problem-solving skills reflect the way I
handle difficult situations efficiently.
6. How do you sell a rotten apple?
Instead of selling it as a fresh apple, I would find a new way to make it useful.
I would market it as compost for plants, emphasizing its natural nutrients
that can help gardens thrive. This teaches us that even something seemingly
useless can have value when presented creatively.
7. How do you sell a secondhand toothbrush?
I would not sell it as a toothbrush, but rather as a cleaning tool for jewelry,
keyboards, or hard-to-reach surfaces. By highlighting its new purpose, I
can make it appealing in a different way. This demonstrates how adaptability
and creative problem-solving can turn challenges into opportunities.
8. How will you relate your previous job or degree to a call center
agent’s work?
As a Bachelor of Secondary Education graduate with experience in
tutoring and administration, I have developed excellent
communication, patience, and problem-solving skills—which are
essential for a call center agent. Teaching requires clarity in explaining
concepts, just as customer service requires clear and effective
communication. Additionally, my ability to listen, understand concerns,
and provide solutions directly relates to handling customer inquiries
professionally.
